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Luxsy Jewels レビュヌ 

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TrustScore 5段階評䟡の3.5

3.3

宝石店
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5぀星のうち5の評䟡

My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... もっず芋る

5぀星のうち1の評䟡

No communication at all to say order was delayed and it still hasn’t been sent out. Was supposed to be a birthday present. Definitely won’t be ordering again and wouldn’t recommend to anyone.

5぀星のうち1の評䟡

Company advertised "guaranteed next day delivery" for £10, of which is paid. Was then told it would be two weeks. Pointless

䌁業が回答したした

5぀星のうち5の評䟡

Received my order this week, and I love all the sparkly pieces! It’s such nice quality and I’ve gotten so many compliments on the earrings, necklace, and bracelets that I wore. Really impressed by... もっず芋る

䌁業が回答したした

䌁業情報

  1. 宝石店
  2. 宝食デザむナヌ

圓該䌁業による蚘述

Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.

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3.3

たあたあ

TrustScore 5段階評䟡の3.5

385件のレビュヌ

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3.3

すべおのレビュヌ

(385)

過去12か月のレビュヌ数: 73件

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5぀星のうち1の評䟡

Very disappointed a stone fell out of


Very disappointed a stone fell out of my ring after wearing once. I asked for a refund they said it would have to be an exchange or a voucher. I agreed to an exchange but wanted a different style of ring instead. They sent the same ring as before. Poor customer service.

2023幎3月17日
Luxsy Jewels ロゎ

Luxsy Jewels からの回答

Hello Rebecca,

Sorry to hear about this. We spoke to you throughout the returns process and ironed out all the issues. We agreed together how we can rectify this issue and you seemed very pleased with our service and turnaround time. I hope you can reflect this in the review as I’m sure 1-star isn’t a true reflection of how we dealt with you.

Nevertheless, we will take this on board and work on this and really do hope to see you again. 🙂

5぀星のうち4の評䟡

I ordered an earring and bracelet which


There was an hiccup with my parcel through the delivery team, but Luxsy jewel have taking it up and are making things right. With their response I will definitely order again in the nearest future.

2023幎2月8日
自発的なレビュヌ
Luxsy Jewels ロゎ

Luxsy Jewels からの回答

Hey,

Thank you so much for the review. We're so happy we could rectify any issues with the delivery team. Glad you loved our service :)

5぀星のうち5の評䟡

Always quality guaranteed from Luxsy

Always quality guaranteed from Luxsy, superb finish, looks great and the packaging is excellent! Highly recommend!

2023幎2月10日
自発的なレビュヌ
Luxsy Jewels ロゎ

Luxsy Jewels からの回答

Hello Imaad,

Thanks for taking your time to write this lovely review. We appreciate it and are glad you love your products from Luxsy.

5぀星のうち5の評䟡

Stunning and elegant pendants

I recently purchased a few pendants from Luxy Jewels and I am beyond impressed! The craftsmanship and attention to detail is truly amazing. The pendants are not only stunning but also very elegant, making them perfect for any occasion. The quality of the materials used is exceptional, and they look even better in person than they do in the pictures. The customer service was also top-notch, with a very helpful and friendly team that made the purchasing experience a breeze. I highly recommend Luxy Jewels pendants to anyone who wants to add a touch of class and sophistication to their jewelry collection. Five stars all around!

2023幎2月24日
自発的なレビュヌ
Luxsy Jewels ロゎ

Luxsy Jewels からの回答

Hey Rosaline,

Thanks so much for this amazing review. As a small business we rely on your experiences like these to help us grow as a brand. We appreciate you taking your time to write this review and are glad you have had an amazing experience with us.

5぀星のうち5の評䟡

Excellent service from Luxsy

Excellent service from Luxsy! The Flag pendants are the best I’ve seen! Rings are shiny, chains are glistening! Will certainly shop here again. I definitely recommend LuxsyJewels.

2023幎3月4日
自発的なレビュヌ
Luxsy Jewels ロゎ

Luxsy Jewels からの回答

Hey,

Thanks for taking your time to write this wonderful review. We’re super happy that you loved your Luxsy products. We’re glad to hear you will be a returning customer too. Appreciate it a lot.

5぀星のうち5の評䟡

Very satisfied with my products


Very satisfied with my products purchased from this store. Get compliments everywhere I go with the products purchased. Highly recommend.

2023幎3月1日
自発的なレビュヌ
Luxsy Jewels ロゎ

Luxsy Jewels からの回答

Hello Abdur Rahman,

Thanks for taking the time to write us a review.
We appreciate it and are pleased you love our products.

5぀星のうち5の評䟡

10/10 products

The products came in right on time, they look amazing and they don't leave those ugly green marks on the skin!

2023幎3月4日
自発的なレビュヌ
Luxsy Jewels ロゎ

Luxsy Jewels からの回答

Hey Angelo,

Thanks for the lovely review. We appreciate you taking your time to write us this review.

5぀星のうち3の評䟡

Really disappointing customer service

Really disappointing customer service, after writing 3 times to them about a return, still no answer.

2023幎2月24日
Luxsy Jewels ロゎ

Luxsy Jewels からの回答

Hey David,

Please double check your inbox for our reply. We have sent you a reply to your emails and are waiting for your response regarding your order.
Thanks

5぀星のうち1の評䟡

Didn’t even receive the product at all

Didn’t even receive the product at all, and i paid an alleged next day delivery, avoid and save your money.

2023幎3月2日
Luxsy Jewels ロゎ

Luxsy Jewels からの回答

Hello Omar,

Sorry to hear that there was a delay in your next day delivery by an extra day. We did send it via a Tracked 24 service which usually arrives the next day. However, it isn’t a guaranteed service and on the odd occasion it can take an extra day. We have reached out to you regarding this and we can sort this issue out for you :)
However, we’re glad you like our product and again thanks for your patience.

5぀星のうち2の評䟡

Order 4536- Unwearable Bangles

Order 4536
Trying to return the 2 bangles in this order.
They are both unwearable as not secure, they do not stay closed and fall off immediately after putting them on.
Sent email as directed in return policy ans still no response 3 days later. Purchased other items that were great, so disappointed with the lack of response re my return. Please can someone contact me re this asap.

2023幎2月17日
自発的なレビュヌ
Luxsy Jewels ロゎ

Luxsy Jewels からの回答

Hello Allison, Sorry to hear you’re having issues with the Bangles and the delay in responding to your enquiry. We have replied to your original email and also have chased you up regarding the return of the bangles. We’re just waiting for you response now. Please get back to us.

Thanks

5぀星のうち4の評䟡

Star

4 star delivery was very quick thank you

2023幎1月26日
自発的なレビュヌ
Luxsy Jewels ロゎ

Luxsy Jewels からの回答

Hey Fred,

Thanks for taking your time to give us a 4-star review it's much appreciated :)

5぀星のうち5の評䟡

Everything Perfect

Perfect item, real drip
the order tracking is really clear. They give you all the support you need by instagram or gmail. These guys are the best on the map

2023幎1月25日
自発的なレビュヌ
Luxsy Jewels ロゎ

Luxsy Jewels からの回答

Hello Fabrizio,

Thank you so much. We're very pleased you loved our products and our service :)

5぀星のうち1の評䟡

Jewellery is lovely but have come twice in


Jewellery is lovely but have come twice in smaller size I have ordered and can’t get to refund it . I soon I as for refund they don’t repay . Be careful!

2023幎1月6日
Luxsy Jewels ロゎ

Luxsy Jewels からの回答

Hey Sofia,

We checked the products we sent was exactly the ones which you ordered.

Sorry that the products are too small for you. You messaged us for a refund from a different email address on two different platforms not registered to your account.

We then replied to your email with the correct email address registered to your account and have sorted a refund for you.

We have also explained this to you via Email and have replied to every email which you have sent.

Please look into this review again as we believe this isn't a true representation.

Thanks

5぀星のうち5の評䟡

Excellent product - Ottoman Ring

Excellent product. Wasn't sure what to expect when ordering, however the ring was an excellent fit and looks the business. Highly recommend.

2022幎12月16日
自発的なレビュヌ
Luxsy Jewels ロゎ

Luxsy Jewels からの回答

Hey Naz,

Thanks for taking time to write us a review about the Ottoman Ring.

It's one of our popular rings for sure. Appreciate the kind words.

5぀星のうち5の評䟡

Beautiful bangle for my partner

Beautiful bangle for my partner which drew a lot of compliments at a recent wedding.
Fast delivery and excellent service!
Future customer for the special occasions

2022幎12月1日
自発的なレビュヌ
Luxsy Jewels ロゎ

Luxsy Jewels からの回答

Hello Callum,

Glad you and your partner loved the Bangle. It's a very lovely piece. Thanks for giving us a lovely review :)

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