Luxsy Jewels レビュー 

Luxsy Jewels からの回答

2026年4月19日

Hello Naomi,

First of all sorry that you had to leave us a 1-star review as we were liaising over email about your parcel.

We did offer you a great solution with a goodwill gesture which you appreciated and mentioned your daughter would be very happy with.

We fulfilled our promise and you received a great offer for her birthday.

Given this, we do feel that the outcome did not reflect a 1-star experience. However, we do appreciate your feedback and are always here to help should you need anything further.

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2026年3月6日 に更新

Hello Julie,

We’re sorry to hear that you felt disappointed with your experience. We do want to clarify that we only received one email from you, to which we responded immediately. In our reply, we clearly explained that if your item did not arrive by a certain date, we would consider it missing and promptly offer either a full refund or an exchange.

During transit, the item unfortunately went out of stock, which we communicated to you, and you requested a refund. We processed your full refund the very next day, exactly as you asked.

Throughout this process, we followed our standard protocols and provided clear options to resolve the situation.

Your review gives the impression that there was no communication or that we did not keep you informed throughout.

We feel this does not reflect the steps we took to address your concern promptly and professionally.

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2026年2月27日

Hello, your order has already been delivered. Please reply to our email confirming delivery.

Thanks.

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2026年2月6日

Hey Samiha,

Thanks for the time to write us a lovely review.

Really appreciate it :)

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2026年1月20日

Hello Steph,

Thank you for your feedback, and we’re sorry for the disappointment caused. We understand how frustrating this was, especially as the item was intended as a gift.

We take responsibility for the item appearing as available when it had just gone out of stock. Once this was identified, we contacted you to explain the situation and offered alternative options. As these were not suitable for you a full refund was processed. We were willing to cover the next day delivery cost for you.

Regarding the 10% first-time discount, this is generated by entering an email address when you are prompted for the discount upon arrival to our website, which provides a unique code to apply. You did not apply for it and still went ahead and completed your order. We would’ve applied the 10% discount if you chosen an alternative product. However a full refund was given as you didn’t want an alternative.

We appreciate your feedback and regret that your experience did not meet expectations. We have taken this on board and will do better for our customers.

Thank you.

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2026年1月11日

Hello Carly,

We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. We’re pleased to hear you loved the quality of our jewellery, but we’re sorry for the frustration caused.

We’ve checked our records and haven’t been able to find any previous correspondence regarding an exchange for a larger size. That said, we do have the larger size in stock and have reached out to you directly. We’re just awaiting your reply so we can arrange this for you as quickly as possible.

We hope to have this resolved for you very soon 😊

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2026年1月11日

Hey Gary,

We’re so happy to hear that! It’s wonderful to know the ring fits perfectly and that you’re loving it. Thank you for treating yourself and for sharing your excitement.

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2026年1月11日

Thank you so much for the lovely review! We’re delighted to hear your girlfriend loved the bracelet. What a thoughtful Christmas gift. We really appreciate you taking the time to share your feedback.

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2025年12月20日 に公開

Hello Ben,

We have made contact with you twice to resolve this issue for you. We are yet to receive a reply. Please get back to our emails and im sure we can get this sorted for you.

Thanks

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2025年12月14日

Hi Christina,

Thank you for your feedback. We’re sorry that this experience caused frustration, especially so close to Christmas.

We’d like to clarify a few points for transparency:

We did remain in contact with you via email and Facebook throughout the process and kept you updated while investigating the delay with Royal Mail.

Under Royal Mail policy, we are required to wait 10 working days before a parcel can officially be deemed missing.

Only after this period are we able to issue a replacement or refund.

As a goodwill gesture, We upgraded this free gift to a higher-value item, so you received a more expensive gift than originally planned.

This free gift was gift-wrapped together with the original order, as mentioned to you. Once the gift wrap is opened, the free gift is inside the package. So it’s not that you didn’t receive it.

We always aim to resolve issues fairly and within courier policies, and we regret that the delay impacted your plans. We’re a small business and genuinely try to go above and beyond for our customers, especially during the busiest time of year.
If you’d like us to re-confirm the contents of your order, please reply to our latest message and we’ll be happy to assist.

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2025年12月20日

Hello Rebecca, hope you're well.
The tracking shows the item has been delivered.
Thanks.

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2025年12月8日

Hi Lyn,

I’m really sorry to hear about your experience. We’ve already replied to your email and are currently looking into your order. It has been shipped, but if it hasn’t reached you yet, we’ll investigate this right away.
Rest assured, we’ll make sure this is resolved for you. Please do reply back to our email and we can take it from there.

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2025年12月8日

Thank you for this lovely review Richard. I’m sure the product will be loved! Thanks again!

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2025年12月14日

Hi Joanne,

Sorry to hear about this.

You did select our free shipping option when placing the order which can take longer than the paid and tracked delivery services, especially during busy periods like Christmas. However, your item has reached you now :)