My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... もっと見る
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Received my order this week, and I love all the sparkly pieces! It’s such nice quality and I’ve gotten so many compliments on the earrings, necklace, and bracelets that I wore. Really impressed by... もっと見る
企業が回答しました
No communication at all to say order was delayed and it still hasn’t been sent out. Was supposed to be a birthday present. Definitely won’t be ordering again and wouldn’t recommend to anyone.
Ordered pendant and chain. Emailed few times to find out delivery, no response. When parcel was delivered, it was wrapped by a six year old, unprofessional. The gift was in a cheap plastic pouch. Ple... もっと見る
企業情報
当該企業による記述
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
連絡先
3.4
まあまあ
387件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 66％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Happy with item disappointed with 4…
Happy with item disappointed with 4 week wait to receive
2025年9月8日
Luxsy Jewels からの回答
Hello Graham,
Glad to hear you love your product. Your order was a made to order custom piece which can take up to 4 weeks to produce. However, thank you for your patience with us and we're looking forward to seeing you shop with us again :)
Didn't receive my product
2025年10月1日
Luxsy Jewels からの回答
Hi,
Thank you for reaching out. For any inquiries or further assistance, please email us directly at support@luxsyjewels.com, and our team will be happy to help.
Amazing customer service
So, originally I had a bad experience by not receiving updates to my order and it exceeding the delivery due date so left a bad review and emailed. HOWEVER, the customer service I recieved after this was outstanding. Really quick replies (sometimes even minutes apart!) constant updates on how they’re fixing the situation as well as sending me a free gift as an apology. The jewellery honestly seems like such good quality as well and I do think I would actually purchase from them again. The necklace I purchased was beautiful!
2025年9月25日
Luxsy Jewels からの回答
Hi Hannah,
We sincerely apologise for delay in response. We’ve responded to your email regarding the status of your order. Kindly check your inbox.
Please let us know if you have any further questions — we’re happy to help.
No tracking details sent
No tracking details sent, ordered about a week ago???
email me
2025年9月8日
自発的なレビュー
Luxsy Jewels からの回答
Hi,
We're sorry for the delay. For any inquiries or further assistance, please email us directly at support@luxsyjewels.com, and our team will be happy to help. Thank you.
I emailed you few times regarding an…
I emailed you few times regarding an order for pair of earrings. You texted me to say that you have already delivered this item to me, but I never received this order. I emailed you, but no response from your customer service team. I am still awaiting a reply from you.
2025年8月28日
Luxsy Jewels からの回答
Hi Manhar,
We wanted to inform you that your earrings were delivered within 48 hours of purchase. We have tracking information and photo evidence to confirm delivery.
We have also reached out to you previously to verify this information and kindly ask that you reply to our emails at your earliest convenience.
Thank you for your attention, and we look forward to your response.
Regards,
Luxsy Jewels
Beautiful item, slow customer service
Beautiful item, but very slow and not responsive customer service. Need to contact several times to get an answer
2025年8月5日
On point services
Order was a day late but the help I got was on point. Thanks again
2025年8月14日
自発的なレビュー
I have not received my item
I have not received my item , nearly 3 wks from purchase . I have sent two emails and received no replies to either one . No customer service at all . No due date for delivery . Item has not even been sent yet .
2025年8月1日
Brilliant customer service
I ordered my item a few days ago and reached out to customer support for an update, as I expected to receive my order much sooner. They responded promptly, explaining that my order was ready to be shipped the following day. To compensate for the inconvenience, they offered me a free gift worth £25 with my order.
For this reason, I give them 5 stars for their excellent customer service. This is definitely a trustworthy site that goes the extra mile to keep their customers happy.
2025年8月5日
Ordered pendant and chain
Ordered pendant and chain. Emailed few times to find out delivery, no response. When parcel was delivered, it was wrapped by a six year old, unprofessional. The gift was in a cheap plastic pouch. Please read these reviews before ordering anything from this company.
I did contact the company and we worked out the problems amicably, and therefore, I have now raised my ratings to 4 star.
2025年8月12日
自発的なレビュー
I’ve emailed you guys and not heard…
I’ve emailed you guys and not heard back about how my parcel was delivered back by Royal Mail
2025年7月8日
Luxsy Jewels からの回答
Hey Ellie,
Thanks for getting in touch.
We’ve checked our records and haven’t received an emails from you, but we did email you regarding your parcel being returned by Royal Mail due to an incorrect address provided by you at checkout.
Please reply to our email so we can get this sorted for you as soon as possible.
Thanks.
Highly recommended
Fantastic jewellery at reasonable prices and a company who have gone above and beyond to assist with my query. I would definitely recommend buying your jewellery from luxsy.
2025年7月18日
自発的なレビュー
Luxsy Jewels からの回答
Hello Lindsay, Thank you so much for the kind words and support! We’re so glad you had a great experience 💎✨
Got a lovely bracelet and a few people…
Got a lovely bracelet and a few people have commented on how nice it is
2025年7月18日
自発的なレビュー
Luxsy Jewels からの回答
Thank you so much, Sandra! We’re so glad you love the bracelet, and it’s lovely to hear others have noticed it too!
We truly appreciate your continued support and loyalty — it means the world to us.
Haven't got my product yet still…
Haven't got my product yet still waiting so not sure what review I need to give? Why must I get a review reminder before even getting the product?
2025年7月2日
Luxsy Jewels からの回答
Thanks for your feedback. Just to clarify, you ordered a custom-made product which takes 2–4 weeks to produce due to high demand. Your order is still within this timeframe and should be with you in the next few days. I'm sure you will love it :)
Thanks for your patience and understanding
I wanted to take a moment to share my…
I wanted to take a moment to share my exceptional experience with your customer service and products.
The jewellery I’ve purchased from you is consistently of the highest quality. Most recently, I ordered a beautiful ring for my husband, which exceeded my expectations in craftsmanship and design.
When I needed to exchange it due to selecting the wrong size, your customer service team—especially Dedhar—was incredibly kind, understanding, and efficient in arranging a replacement immediately.
This level of service has made me a loyal customer. I will definitely be purchasing from you again and highly recommend your business to others!
Thank you again for such a positive experience.
Juwaria Malik
2025年7月11日
自発的なレビュー
Luxsy Jewels からの回答
Hi Juwaria,
Thank you so much for taking the time to share your experience — your kind words truly mean a lot to us!
We’re so happy to hear that the ring exceeded your expectations and that you were pleased with both the quality and our service. It was a pleasure helping you with the exchange, and I’m really glad we could get everything sorted quickly for you.
Your support and loyalty genuinely mean the world to us, and we can’t wait to welcome you back for your next Luxsy Jewels piece!
Poor quality and returns procedure very poor
Product completely different to picture and still awaiting a refund and how to return after a week!
2025年6月29日
Luxsy Jewels からの回答
Hello Debbie,
Thank you for your review, and we're sorry to hear you weren’t happy with your order.
Just to clarify, you first contacted us on Saturday, 5th July at 10:15pm, and we responded the very next day on Saturday, 6th July, providing you with the returns label and instructions. We have now received your return, and your refund is being processed.
As a small business, we do our best to reply promptly even outside standard working hours and we appreciate your patience throughout the process.
If there’s anything else we can help with, please don’t hesitate to get in touch.
All good amazing products
2025年6月7日
Luxsy Jewels からの回答
Hey Kevin,
Thank you so much for taking the time to write us a lovely review.
It's massively appreciated.
Thanks.
Terrible 😔 Slow 🦥
Delivery was 1 week late from the time stated which was 'Next Day Delivery ',
1 product which I purchased for £59.99 hasn't been delivered yet. Did get an email notifying me that it would be a 1 to 2 week delay for delivery. Which would make the overall delivery time 3 weeks. Also I haven't received a free gift which was supposed to be sent with my other purchases.
To be honest I am disappointed with the service which is reflected on the overall rating I have given Luxsy.
Hopefully the other products will be sent ASAP.
2025年5月27日
Luxsy Jewels からの回答
Hello Ibrahim, Thanks for your feedback, and we're sorry to hear you were disappointed.
Just to clarify, we did inform you via email that one of your items was a made-to-order piece with a production time of 7-10 days, which is why there was a delay. We're pleased to see that the item has now successfully arrived.
The free gift was included with the delayed product, as we wanted everything to arrive together in one package.
We understand delays can be frustrating and really appreciate your patience. Your feedback helps us improve, and we hope to provide a smoother experience next time.
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