Fantastic tiles highly recommend luxury tiles staff is very friendly and helpful. Received the porcelains the very next day!

My bathroom looks beautiful, our tiles arrived fast exactly when expected. Thank you!

Don’t order from here if you need tiles. They don’t reply to emails or answer the phones. After weeks of chasing I finally got a refund. They said they would send part of the order anyway as a good Will gesture - they’ve sent the wrong flipping tiles! What a waste of time. Avoid.

Alex N1. Best service and quality EVERY TIME!!!!

Ordered gold wall mosaics for our lounge in Germany got it delivered within 3 days excellent customer service and product.

Do not buy from this company.

I placed an order on Thursday the 25th of April. The website advertises one to two working days delivery and showed the tiles as being in stock. The tiles should have arrived by Tuesday the 30th of April at the latest but no delivery arrived. I was assured after three phone calls to their office on Tuesday that the order was with DHL and I would receive tracking information later that day and the tiles would arrive on Wednesday. I received no tracking information and so called the office again on Wednesday.

Again I was reassured the tiles were with DHL and they would be with me by Thursday definitely. The manager assured me the tiles were on their way and be with me the next day. He could not provide me any tracking information or shipment details for me to enquire with DHL. The manager asked me to wait until lunchtime on Thursday and assured me he would be watching my case and have tracking information for me by then although also said the tiles would be with me on Thursday.

By Thursday lunch time I still had no tiles and no tracking information and I had spoken to DHL who confirmed there was nothing in their system to be delivered to my address and if there were there would be a shipping number to be able to track the order. The manager did not answer my calls on Thursday.

I spoke to Chris in the office who said Alex was unavailable until the afternoon. Chris could still not get me any tracking information and agreed to cancel my order because it was two days overdue with no sign of appearing and still no tracking information and I relayed that DHL had informed me they had nothing on their system for me. He told me he could only relay what their warehouse in Germany had told them. I received an email confirming the order had been cancelled and was told by Chris I would have the refund within 24 hours.

I waited 24 hours but had no refund

I called and spoke to Alex, the manager again on Friday who told me because I cancelled the order I would have to wait until the order had been received back at the warehouse. I dispute the claim I cancelled the order, the company failed to deliver my tiles on time or provide any confirmation they had even been shipped. I've still had no tracking information to confirm the order even left the warehouse. I was told he would provide me by the end of day the shipment number and tracking information for this order so that I can see when it arrives back at the warehouse.

I've had to raise a dispute with PayPal to get my refund. If you do decide to put your faith in them make sure you pay by PayPal or credit card.

Fast forward to the next week, not answering my calls, not responding to my email. I've asked for proof the tiles left their warehouse in Germany but not received any proof.

Lastly I was told by Chris that my tiles were stocked in their German warehouse so I'm considering contacting trading standards. They falsely advertise the tiles being delivered in 1-2 working days when the stock is in Germany. With having to go through customs and ship from Germany there's no way it could arrive in 1-2 working days.

Do not trust luxury tiles

Excellent customer service, quick delivery on time. The wall and floor mosaics were a perfect option for our bathrooms

Just purchased my floor and wall tiles for my shop and they are perfect, next day delivery highly recommend Luxury Tiles

Very poor service, marked order as shipped and then did not respond to any chaser emails, calls or voicemail. Waiting to get refund. Don’t buy from this company it’s a scam!

This is my second time of ordering samples from this company the first time I waited a week for my samples but after an email I did receive my order so that’s why I ordered more samples thinking that I would receive them how very wrong was I.
I ordered samples on 28th March I waited a week no response I have telephoned serval times on one occasion I was told someone would call me back had no response I have emailed four times no response.
No customer service at all would not recommend this company

Ordered tiles to be delivered within 1-2 days and they hadn’t arrived after a week. Emailed and called with no response. Was told I’d get a call back but never did. I need the tiles replaced as I have a young son and the downstairs toilet is out of bounds. The job has now taken a lot longer than anticipated which is a real inconvenience. Feels like a very unprofessional company.

Very poor customer experience. No information on delivery. Very slow response on email without requested information. No one responds when called. No information on courier or delivery beyond 'shipped'. We are still waiting for our order. Disappointing. I don't think they are good value either.

Disappointing. Order placed for 1-2 days delivery service. Recieved delivery notification a week later for 7am to 9pm delivery! After chasing and emailing several times as builders were waiting for the tiles, I was told around 4pm 'The warehouse notified me that there was a breakage during delivery and the order must be resend. This should be delivered by latest Thursday'. Then I was told item is discontinued so the order was cancelled!

I have order Mono Hex and Gold Tiles for a very unique project and I can only recommend the outstanding quality of the products. The customer service was very helpful, in providing information on delivery and also available for me out of office hours.
Will be back soon!!!

Don’t go off the companies 1-2 day delivery! I’ve waited 1 week and still haven’t received some of my order.
The company answer emails 2-3 days after you send them - if at all, and the phone number has an answering machine which they don’t reply to so is a waste of time.
Nice tiles when they arrive, competitively priced.

I looked high and low for just the right black and white tiles for a bath renovation. Searched dozens of tile companies on the Internet. Fortunately when I landed on Luxury Tiles, I knew immediately I found what I was looking for. They offered a design that was perfect and was not offered anywhere else. Moreover, the tiles were made in Britain. Delivery was fast and they were responsive and helpful in calculating the amount needed. This is a great company with a fantastic selection of curated tiles.

I bought gold mosaic tiles for my bathroom and it looks really nice ! And delivery was very quick

Had a wonderful experience with Luxury Tiles. Thank you Adriana for helping me pick the perfect tiles!

I ordered a box of tiles on Monday because of the company’s fast delivery. I called on Tuesday to check when the item might be delivered as there is no tracking provided. They told me that once I got an email, the item would be with me the next day (if sent by 1pm) and that I’d get a text message with an hour delivery window.

so, Tuesday afternoon before 1pm I get the email and I tell my tiler the tiles will be delivered Wednesday (time TBC). Wednesday morning comes and no delivery text arrives. In the late afternoon I call LuxuryTiles, they tell me it’ll be Thursday delivery with an hour delivery window given. I tell the filer to go home and come back tomorrow (but I’m paying for his time).

It’s Thursday, there’s no delivery, no text message, no tracking info in my account. I have called LuxuryTiles 5 times, no answer. My tiler is here and I have no idea what to tell him.

Save yourself the time and stress and go to another company for your tiles.

Ordered a sample based on the photo on the website. Paid a lot to get it delivered only for it to not match the picture. Owner did not accept complaint as the description on the website is correct for the tile delivered - but the picture is for another tile. No end of back and forth asking for the tile in the picture but refuse to accept there is an error despite other retailers selling the same tile with the same description. I'll just buy them from there - shame - as have a big order.