Decepcionada com o serviço de apoio ao cliente. Estou há mais de um mês a solicitar uma fatura e até ao momento, não obtive qualquer resposta nem o documento enviado. Já entrei em contacto vári... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Company doing well , I removed my wifi and using lyca Data as a personal assistant. No matter where are you, lyca with you to connect . Yes I would be better if internet will fast in night as well... もっと見る
Eu tinha problemas de receber SMS ou chamadas, eu liguei ao apoi cliente e agente quem falou com sotaque de Portugal não entendeu meu assunto, transferiu para o colega dele, e consegui explicar o as... もっと見る
企業が回答しました
Lyca Mobile has been one of the worst mobile service experiences I have ever had. It is impossible to reach customer service, both by phone and online. I tried several times and got nowhere, wh... もっと見る
企業が回答しました
企業情報
当該企業による記述
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
連絡先
1050-127, Lisbon, 英国
- lycamobile.pt
3.1
まあまあ
1307件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The monthly package of 50GB data
The monthly package of 50GB data, unlimited calls and messages in 7 € is great.
2026年7月1日
Lyca Mobile PT からの回答
Dear Lama,
We're so happy to hear you find our monthly package to be such a great value! Your positive feedback truly makes our day.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
My eSIM is not working
My eSIM is not working, I have called at least 6 times, firstly had no record of the calls and then insisted I buy a new eSIM and try that even though I am paying by bank debit monthly.
Said they would inform tech support who would reach out. They never did. HELP if anyone is reading this in the company.
2026年7月2日
Lyca Mobile PT からの回答
Dear Satish,
We’re sorry to hear about the difficulties you have experienced with your eSIM service and the inconvenience caused by your previous support interactions.
Thank you for sharing the details. We have carefully noted your concern, and our team is currently investigating this on priority to review the issue and work towards a resolution as quickly as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
The speed of the network is not good at…
The speed of the network is not good at all, the buffering is very high, the network is very poor. I am thinking of changing the plan next time. I will get another SIM. I will get a new phone or another SIM. The SIM is very poor. The network is very poor.
2026年7月2日
Lyca Mobile PT からの回答
Dear Customer,
We’re sorry to hear that you are experiencing slow network speeds and high buffering issues.
Thank you for sharing your feedback. We have carefully noted your concern, and our team is currently investigating this on priority to identify the cause and improve your network experience as quickly as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Lyca Mobile PT からの回答
Dear Customer,
Feedback like yours tells us we are moving in the right direction to deliver top-tier value to you.
We truly appreciate your trust and support.
Best Regards,
Lyca Mobile Review Resolution Team
Lyca Mobile PT からの回答
Dear Mohamed,
We’re sorry to hear that you are experiencing poor network connectivity and coverage issues in multiple locations.
Thank you for sharing the details. We have carefully noted your concern, and our team is currently investigating this on priority to identify the issue and improve your network experience as quickly as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I live in luz pt I use lyca from…
I live in luz burgao I use lyca from very beginning in Portugal like 4 years ago, I used the boss plan for a long time for internet but somehow now I cannot get anymore, I went to the lyca app it's confusing me , When I buy a bundle there in the app not showing how much I have left, I search in chatgpt how to check lyca dial pad for check internet everytime I put code every code unsupported network or something like this, I can't check my internet balance , in luz it says 5 g but withing hour network lost slow and sometime lost, in my lyca sim a lot of scam call and message comes years ago , I feel so irritating and nervous a lot unknown numbers calling me , This one sim from lyca is for a long time with me very important for me . I have faith in lyca because customer service back in the days of lyca English speakers are really good service. One thing please if possible in a cheap rate good unlimited internet you suggest me for all over the year , I am still happy with lyca .can you just refresh my number or do something like this please. Please don't call me only in message or email .. I am at work all day 7 days thank you very very much
2026年7月1日
Lyca Mobile PT からの回答
Dear Customer,
Thank you for being a loyal Lyca Mobile customer for the past 4 years and for sharing your detailed feedback with us.
We’re sorry to hear about the difficulties you are facing with bundle information, balance checking, network performance, and unwanted calls/messages. We truly appreciate your continued trust and would like to help improve your experience.
We have carefully noted your concerns, and our team is currently investigating this on priority to review your account, refresh the network profile, and assist with the issues raised.
We will communicate with you via message or email as requested. Thank you for your patience and for giving us the opportunity to resolve your concerns.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
internet very bed service
2026年7月1日
Lyca Mobile PT からの回答
Dear Rajnish,
We’re sorry to hear that you are experiencing poor internet service.
Thank you for sharing your feedback. We have carefully noted your concern, and our team is currently investigating this on priority to identify the issue and improve your service experience as quickly as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Lyca Mobile PT からの回答
Dear Customer,
We’re sorry to hear that you are experiencing poor network and internet service.
Thank you for sharing your feedback. We have carefully noted your concern, and our team is currently investigating this on priority to identify the issue and improve your service experience as quickly as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Réseau lamentable
Lycamobile PT. Forfait 200 giga par mois, mais à peine 20 giga utilisables tellement le réseau est lamentable. Impossible de visionner des vidéos courtes ou longues. Ça rame de jour comme de nuit. 4 personnes/4 forfaits/4 déceptions +++. Je ne recommande pas.
Mise à jour : après avoir envoyé sur le mail indiqué en réponse de Lycamobile, les informations demandées, notamment les numéros de téléphone concernés, toujours pas de nouvelles et toujours des problèmes de réseau... Et ça veut nous faire croire qu'on a marché sur la lune et que Nixon a appelé les astronautes sur place avec un téléphone filaire, sans blanc ni interruption ... Ben voyons...
2026年2月1日
自発的なレビュー
Lyca Mobile PT からの回答
Cher client,
Nous sommes désolés d'apprendre que vous avez rencontré des problèmes avec votre connexion réseau et votre service de données.
Nous souhaitons examiner ce problème plus en détail afin de le résoudre. Veuillez nous communiquer votre numéro Lyca Mobile, votre adresse e-mail enregistrée et tout numéro de référence dont vous disposez.
Dès réception de ces informations, notre équipe traitera votre demande en priorité et s'efforcera de la résoudre au plus vite.
Cordialement,
L'équipe de résolution des avis clients de Lyca Mobile
trustpilotreview@lycamobile.com
Network is not stable please try to fix it
The cost of Mobile data is affordable but network is not stable
2026年7月1日
Lyca Mobile PT からの回答
Dear Prashant,
We appreciate your feedback on our data costs and network stability. We are working to improve our network performance.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
That is not good
2026年7月1日
Lyca Mobile PT からの回答
Dear Customer,
Dear Customer,
We’re sorry to hear that you are not satisfied with your Lyca Mobile experience.
Thank you for sharing your feedback. We have carefully noted your concern, and our team is currently investigating this on priority to understand the issue and work towards a resolution as quickly as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Lyca Mobile PT からの回答
Dear Surab,
We are incredibly happy to hear that you are enjoying our network and plans.
Thank you for taking the time to share your positive experience!
Best Regards,
Lyca Mobile Review Resolution Team
Very good sarvice i use lyca mobile sim…
Very good sarvice i use lyca mobile sim 2022 i like it internet 5g litel bit problem
2026年7月1日
Lyca Mobile PT からの回答
Dear Zora,
Your loyalty and kind feedback mean the most to our hard-working team.
Thank you for choosing us for reliable service.
Best Regards,
Lyca Mobile Review Resolution Team
Lyca Mobile PT からの回答
Dear Thakur,
Connecting you to what matters most, and at a fantastic price, is exactly why we do this.
Thank you for choosing us over the rest!
Best Regards,
Lyca Mobile Review Resolution Team
Muito satisfeito com ajudo de sr…
Muito satisfeito com ajudo de sr Maximiano Gomes, ele ajudo em ativacao de roaming ,muito obrigado!
2026年7月7日
自発的なレビュー
Lyca Mobile PT からの回答
Dear Ciprian,
Thank you for the awesome feedback and the wonderful rating!
We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team
You guys are thiefs
2026年7月1日
Lyca Mobile PT からの回答
Dear Houet,
We’re sorry to hear that you feel this way and apologise for any inconvenience you may have experienced.
Thank you for sharing your feedback. We have carefully noted your concern, and our team is currently investigating this on priority to understand the issue and provide a suitable resolution as quickly as possible.
We appreciate your patience and cooperation.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
what a network connection !!!
what a network connection !!!
Having too much issues with the internet
2026年7月1日
Lyca Mobile PT からの回答
Dear Customer,
We’re sorry to hear that you are experiencing issues with your internet connection.
Thank you for sharing your feedback. We have carefully noted your concern, and our team is currently investigating this on priority to identify the cause and improve your service experience as quickly as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Lyca Mobile PT からの回答
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
Always network issues
Always network issues, calling them, asking for solutions doesnt help. Also the site has log in Problems, it never worked without problems and was really annoying.
2026年6月1日
自発的なレビュー
Lyca Mobile PT からの回答
Dear Customer,
We’re sorry to hear about the ongoing network issues and difficulties you have experienced with our website login.
We would like to investigate this further and assist you with a resolution. Kindly share your Lyca Mobile number, registered email ID, and any reference number you may have with us.
Once we receive the details, our team will review the issue on priority and work towards resolving your concern as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Cheapest mobile company ,worst service…
Cheapest mobile company ,worst service ever.
Tried to top up so my plan renews, they took my money and then told me it was not possible to do this with the credit.
Not on the website and not on costumer care phone. Wasted 3 hours trying to figure it out and payed 3 times what i was initially suppose to pay.
2026年7月8日
自発的なレビュー
Lyca Mobile PT からの回答
Dear Customer,
We’re sorry to hear about the difficulties you experienced with your top-up and plan renewal process.
Thank you for sharing the details. We have carefully noted your concern, and our team is currently investigating this on priority to review the transaction and resolve the issue as quickly as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
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