Lyle Studios 

Lyle Studios からの回答

2025年8月30日

Dear Timur,
We’re very sorry for the frustration this situation has caused. We completely understand how concerning it must be to see no updates initially. The tracking now shows some recent updates, so please check it when you get a moment.
If you need any further assistance, please reach out to our support team. We’re here to help and ensure your order is properly delivered. 💚

Lyle Studios からの回答

2025年8月19日

Dear Mateo Caron,

First of all, it seems that you are mistaken. Lyle Studios is not a recording or photography studio, and therefore your review is clearly based on an error or intentional misrepresentation. We kindly ask you to verify the company you are referring to, since your comment does not reflect the nature of our business.

That being said, your review contains false, defamatory, and malicious statements that directly damage the reputation of our company. Under the UK Defamation Act 2013, knowingly publishing false statements about a business is a criminal offence.

Potential legal consequences under UK law include:

Criminal conviction with a prison sentence of up to 2 years.

Civil liability with compensation claims reaching £50,000 or more, plus full payment of all legal costs.

Court-ordered removal of the defamatory content, which will remain recorded in the public court registry.

Seizure of assets in cases of non-payment of damages.

If you are a non-UK citizen, please be aware that a criminal conviction for defamation can also:

Lead to visa cancellation or refusal of entry to the UK.

Be reported to immigration authorities, potentially resulting in deportation or permanent travel bans.

It is important to highlight that you are not a customer of Lyle Studios. This review is fabricated with the clear intention of misleading the public and harming our reputation.

If you do not remove this defamatory statement within 48 hours, we will:

File a formal criminal and civil complaint in the UK courts.

Submit an official request to Trustpilot for your IP address, geolocation data, and personal identifying information.

Initiate immediate legal proceedings for defamation, harassment, and reputational damage, both in the UK and in your country of residence.

This is your final legal warning. Failure to act will result in the full enforcement of the penalties described above without further notice.

Lyle Studios – Legal Department
legal@lylestudios.com

Lyle Studios からの回答

2025年8月2日

We have no record of this individual as a customer of Lyle Studios.

All orders placed through our official website are automatically shipped with a tracking link provided by email—this is a standard part of our process and cannot be omitted. Therefore, the claim about not receiving tracking information is inconsistent with how our system operates.

We strongly discourage attempts to discredit a legitimate business without verified information. However, if the reviewer genuinely made a purchase and is facing an issue, we would be happy to help.

Please reach out to our Quality & Support team at hello@lylestudios.com with your order number. If you are indeed a customer, we’ll make sure to assist you promptly.

— Lyle Studios