It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... ãã£ãšèŠã
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Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... ãã£ãšèŠã
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I unintentionally missed my intended exit and had to continue further along the motorway before I could safely make a U-turn. As a result, I ended up travelling through the toll point when leaving an... ãã£ãšèŠã
Steve Nicholls was ever so helpful and polite, a rare commodity at times. He helped me through a process, as I inadvertently went passed my M6 Toll expiry and couldn't login to my old account. I appre... ãã£ãšèŠã
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The M6toll isnât just a road. Itâs a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
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Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, è±åœ
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.6
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Relatively easy to sort the issue out
2026幎7æ29æ¥
M6toll ããã®åç
Hi Nick, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi, thanks for your review and the positive comments regarding your journey.
Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi Kenny, thanks for your positive comments, we really appreciate them. Please do feel free to reach out should you require anything else. Kay@M6toll
What a breeze as new driver this madeâŠ
What a breeze as new driver this made my journey so much more smoother
2026幎7æ28æ¥
M6toll ããã®åç
Hi Rachel, thanks for your positive comments and I am pleased your Breeze account makes your journey much smoother. Please feel free to reach out, should you need anythig further. Kay@M6toll
M6toll ããã®åç
Hi, thank you for your comments. The type of account that you hold only allows one vehicle to be regsitered against it any one time. We can of course switch your account to a breeze account that would allow multiple vehicles to be registered, but unfortunately, this would not give you the level of discount that you currently have. As an alternative, if you know you are going to be in a different vehicle you can update this at least one hour before travel in your account portal and then change it back.
If you would like us to look at switching your account type then please do reach out to the team on 0330 660 0790 or via email at customer.services@m6toll.co.uk Kay @M6toll
Absolutely top drawer service
Absolutely top drawer service. I contacted the customer service team about a lost driverâs licence and they responded within a couple of hours saying they had retrieved it.
Theyâve since put it in the post and paid the postage!
Outstanding customer service!
Thank you!
2026幎7æ27æ¥
M6toll ããã®åç
Hi Darren, thanks for your positive comments and I am pleased we were able to reunite you with your driving licence!
Please feel free to reach out, should you require anything further. Kay@M6toll
M6toll ããã®åç
Hi Mohammad, thanks for your positive comments about the team, we really appreciate it. Please feel free to reach out, should you need anything further. Kay@M6toll
M6toll ããã®åç
Hi Tayubbi, thanks for your positive comments about the team, we really appreciate it. Please feel free to reach out, should you need anything further. Kay@M6toll
Quick response to mis-classification ofâŠ
Quick response to mis-classification of my vehicle. But would be better if it was easier to navigate how to claim money back.
2026幎7æ27æ¥
M6toll ããã®åç
Hi Helen, thanks for your review and the positive comments regarding the service you received.
I am sorry you were misclassed. We cannot always pick this up when you are in the lane.
Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi Clive, thanks for your positive comments about the team, we really appreciate it. Please feel free to reach out, should you need anything further. Kay@M6toll
Took ages to reply to email and wereâŠ
Took ages to reply to email and were totally mercenary.
2026幎7æ20æ¥
M6toll ããã®åç
Hi, and thank you for review. I can see tht you sent your original request in over a weekend and unfortunately our teams are not available Saturday and Sunday. We did reply on the Monday and my colleague gave you the information to pay online for the subsequent 5 days without incurring any fees.
If you would like to discuss this further, then do please reach out on 0330 660 0790. Kay@M6toll
My account was closed and now open.
I needed help with my account, and I received it.
2026幎7æ27æ¥
M6toll ããã®åç
Hi Clyde, thanks for your positive comments, we really appreciate it. Please feel free to reach out should you need anything further. Kay@M6toll
Sorted my problem out very efficiently.
2026幎7æ20æ¥
M6toll ããã®åç
Hi Julie, thanks for your positive comments, we really appreciate it. Please feel free to reach out should you need anything further. Kay@M6toll
Easy to use and quicker with a BreezeâŠ
Easy to use and quicker with a Breeze account
2026幎7æ20æ¥
M6toll ããã®åç
Hi Mark, thanks for your review and your positive comments about our Breeze account. Please do reach out, should you need anything further. Kay@M6toll
I messaged about how to change from aâŠ
I messaged about how to change from a tag account on the website to a breeze account, I have not received a reply.
2026幎7æ22æ¥
M6toll ããã®åç
Hi Christopher, thanks for your comments. I can see my colleague wrote to you regarding switching your account earlier in July and another email was also sent to you on 22nd July. if you have not received this, please do not hesitate to reach out. Kay@M6toll
M6toll ããã®åç
Hi Alan, Thanks for your review and your positive comments regarding the service you received from the team. Please do not hesitate to reach out, should you need anything else. Kay@M6toll
Swift and very helpful
2026幎7æ24æ¥
M6toll ããã®åç
Hello, and thank you for your positive comments. Please do reach out, should you requre anything further. Kay@M6toll
Awful had to phone so many times wouldâŠ
Awful had to phone so many times would accept my details online really poor service
2026幎7æ17æ¥
M6toll ããã®åç
Hi Simon, thankk you for your comments and I am sorry you experienced issues with your journey. The issues arose from the fact that your were towing a trailer which displayed a different VRN to your vehicle, so understandably, this confuses the ANPR cameras and delayed trip construction. For any future journeys, please ensure the trailer and the vehicle are displaying the same VRN. Please do not hesitate to contact us again, should you require anything further. Kay@M6toll
Waste of money
Waste of money, over the top price just for a single trip. Breeze account is a waste of time too. I would rather sit in traffic
2026幎7æ24æ¥
M6toll ããã®åç
Hi Keiron, We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
M6toll ããã®åç
Hi Bernadette and thanks for your positive comments about the service. Please do not hesitate to reach out, should you require anything further. Kay@M6toll
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