What went wrong.. everything went wrong. Because of the HS2 roadworks and not being familiar to the area. I accidentally drove on the M6 toll road. Cameron off at T3 and was guided through the service... ãã£ãšèŠã
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It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... ãã£ãšèŠã
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Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... ãã£ãšèŠã
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Steve Nicholls was ever so helpful and polite, a rare commodity at times. He helped me through a process, as I inadvertently went passed my M6 Toll expiry and couldn't login to my old account. I appre... ãã£ãšèŠã
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The M6toll isnât just a road. Itâs a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
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Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, è±åœ
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.6
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I received a debt recovery letter after paying!
I received a debt recovery letter after I had paid. I have wasted an hour of my life demonstrating I had paid. Apparently the lane was out of sync. The M6 Toll should compensate me for the stress and inconvenience.
2026幎7æ5æ¥
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M6toll ããã®åç
Hi Pete, thanks for your comments. I am sorry that you received this letter in error. Unfortunately, we cannot always pick up when a lane is out of sync. I will ensure that feedback is passed to the team to deal with these situations in a more a timely manner. Please feel free to reach out should you require anything further. Kay@M6toll
Had computer trouble renewingâŠ
Had computer trouble renewing m.e.p....the chap on phone was perfect with assisting me ..and now all compled and ready to go...3/8/26..thank you so much ð
2026幎8æ3æ¥
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M6toll ããã®åç
Hi Ron, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Very helpful and responsive staff
2026幎7æ21æ¥
M6toll ããã®åç
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi Geoff, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Needed to change my vehicleâŠ
Needed to change my vehicle registration. Sent an email and received a response within the hour. Very quick service, new registration on the same day.
2026幎7æ24æ¥
M6toll ããã®åç
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Turn off from toll to airport closed noâŠ
Turn off from toll to airport closed no signage no warning your answer was you can only display issues on toll which is pathetic you have a duty to display issues with exits from the toll you failed to do this.Resulting in a 20 mile detour and late arrival.And I paid for the privilege.
2026幎7æ31æ¥
M6toll ããã®åç
Hi Mark, thank for your comments and I do understand your frustration that you encountered on your journey. The M6toll was not closed and the closure was on the M42 once you had left toll road I will ensure that these comments are passed onto our operations team to determone how we can better display issues off our network that may affect a customers journey. Please feel free to rteach out should you require anything further. Kay@M6toll
M6toll ããã®åç
Hi Thomas thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Quick swift response
Quick swift response addressing my query and provided a satisfactory response.
2026幎7æ31æ¥
M6toll ããã®åç
Hi Anna, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi Ron, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi Tony, thanks for your review and the positive comments about the renewal process for a Mobility Exemption. Please feel free to reach out, should you need any further support Kay@M6toll
last week I went to the holiday throughâŠ
last week I went to the holiday through m6 road but I didnât sure which route I took. I was confused about junction and toll fee, after I enquired if they can see on camera after they replied my email and solve my confusion. Thank god after I had deep breath. Thanks for that.
2026幎7æ23æ¥
M6toll ããã®åç
Hi Jit, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi Ioan, thanks for your review
Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi Alan, thanks for your review. I can see that we do respond within 48 hours of receiving your emails. Did you know we have a lite account that will automatically email receipts to you after each journey, so you would not need to download them from the website. If this is of interest please visit https://www.m6toll.co.uk/open-an-account/
Please feel free to reach out should you require anything further. Kay@M6toll
Great Customer Service
Great Customer Service. I've never had any issues with the M6 Toll, and i use it frequently. Breeze is a brilliant idea, quicker and cheaper so why not use it if your a frequent traveller. Had a couple issues with my business account which they sorted quickly and efficiently.
2026幎6æ29æ¥
M6toll ããã®åç
Hi Ron, thanks for your review and the positive comments regarding the service you received and yoru Breeze account
Please feel free to reach out, should you need any further support Kay@M6toll
Contact with customer service was swiftâŠ
Contact with customer service was swift in response and helpful . I was charged incorrectly going through the toll - did receive the refund - in terms of customer service 4 stars - ! If Iâd not been overcharged - charged incorrectly in the first place it might have been 5 !! But then I wouldnât have had to contact them at all ð€£ð€£.
2026幎7æ22æ¥
M6toll ããã®åç
Hi Susie, thanks for your review and the positive comments regarding the service you received.
I am sorry you were charged incorrectly. We can't always pick this up when you are in the lane.
Please feel free to reach out, should you need any further support Kay@M6toll
Great professionalism and Service
Great, communication and professionally dealt with from the start to finish
2026幎7æ29æ¥
M6toll ããã®åç
Hi, thanks for your positive comments about the service you received from the team. Please do feel free to reach out, should you need anything further. Kay@M6toll
Solve problem in sec.
2026幎7æ28æ¥
M6toll ããã®åç
Hi, thanks for your positive comments about the service you received from the team. Please do feel free to reach out, should you need anything further. Kay@M6toll
Still waiting for the refund
I eventually received the refund, but no explanation of why they charged a motorbike £12 ?
2026幎7æ27æ¥
M6toll ããã®åç
Hi Geoff, I am sorry you have not yet received your refund. Please could you reach out to the team on 0330 660 0790 or via email customer.services@m6toll.co.uk and we will look into this for you Kay@M6toll
Relatively easy to sort the issue out
2026幎7æ29æ¥
M6toll ããã®åç
Hi Nick, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi, thanks for your review and the positive comments regarding your journey.
Please feel free to reach out, should you need any further support Kay@M6toll
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