Madam Glam レビュー 

Madam Glam からの回答

2日前

Hi Justin,

Thank you for taking the time to share this, and we’re truly sorry your experience left you feeling unsupported. 💕

That is never what we want for any of our customers, and we take it seriously.

We haven’t been able to locate your case on our side yet, so we’ve asked Trustpilot for more details to help us find your order and understand what happened. If you can contact us at help@madamglam.com or through the form on our website, with your order number or the email used at checkout, our team will personally look into it and work with you on finding a solution.

We appreciate your honesty, and we hope to have the chance to make this right.

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

2日前

Hi Kace,

Thank you so much for taking the time to leave us a review! 💕

It means a lot to have you in our VIP family, and we’re so glad the advent calendar was a highlight. Our team had a blast creating it, so we’ll be sure to pass your words along.

We hope the months ahead bring plenty more treats you’ll love.

Thanks for making Madam Glam part of your nail journey. We’re so happy to have you with us!

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

2日前

Hi Amanda,

Thank you so much for taking the time to write this! 💕

We’re glad your order made its way to the UK without a long wait, and it’s lovely to hear you found us through such a talented creator. Miss Jo’s passion for nails is contagious, so it makes sense you were inspired to try things for yourself.

Knowing you rate our quality so highly means a great deal to our team, and we hope every set you create brings you joy.

Thanks for making Madam Glam part of your nail journey. We’re so happy to have you with us!

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

2日前

Hi Jessica,

Thank you so much for such a thoughtful review! 💕

Reviews like yours mean a lot to us, especially the part about feeling comfortable with what you use on your skin, because that’s something we put real care into. And what a compliment to have salon techs notice your polish!

We’ll pass your kind words on to the whole team, and we hope your sets keep looking gorgeous, fingers and toes alike.

It’s a joy to have you in our community.

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

2日前

Hi Raven,

Thank you so much for sharing your story with us! 💕

We’re so sorry about the reaction you had at the start of your nail journey, and it truly means a lot that you found your confidence again with Madam Glam. Safety and peace of mind are at the heart of how we create, so knowing you feel good about what you use is the best feedback we could receive.

Being a Madam Glam girl for life is a title we’ll proudly hold on to, and your words will be shared with everyone behind the scenes.

Thanks for making Madam Glam part of your nail journey. We’re so happy to have you with us!

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

2日前

Hi Sharon,

Thank you for taking the time to share this, and for the kind words about our products. 💕

We’re truly sorry your experience with our returns left you feeling stuck. That’s not the standard we want to hold ourselves to.

Your feedback is important to us, and we’ll be looking into our return process and procedures to see where we can improve them.

If you’d like us to take another look at your situation, please reach out at help@madamglam.com or through the form on our website, and our team will be happy to help.

Thank you for being part of the Madam Glam family.

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

6日前

Hi Caroline,

Thank you so much for taking the time to write this! 💕

Becoming your go-to since the day you found us is the kind of loyalty that makes our whole team smile, and we’ll make sure everyone behind the scenes gets to read your words.

We’re always working on new ideas, so we hope there’s plenty ahead that keeps you coming back for more.

Thank you for being part of the Madam Glam family.

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

6日前

Hi Virginia,

Thank you so much for such a lovely review, and a 10-star rating is one we’ll happily take! 💕

It’s special to know you’re sharing the gels with your nieces too. We hope they have as much fun creating with them as you do.

Your kind words will be shared with everyone behind the scenes, and we hope there’s always something new that catches your eye.

Thank you for being part of the Madam Glam family. We’re so happy to have you with us!

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

7日前

Hi Kris,

Thank you so much for such an honest and detailed review, and for the kind words about our hand care range! 💕
We’re so glad the cuticle oil, hand cream, hand butter, and scrub have become favourites for you.

We’re sorry the subscription and credit program felt unclear and frustrating, and your feedback is very helpful. We’ll share it with our team so they can look at how to make things simpler and more transparent.
We’d also love to clarify a few things for you. The subscription can be paused or cancelled at any time, and your store credit never expires or gets lost. If you’ve had trouble using credits, please reach out to us at help@madamglam.com or through the form on our website, and our team will be happy to look into it and help get everything cleared up.

Thanks for making Madam Glam part of your nail journey.

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

7日前

Hi Nastassja,

Thank you so much for taking the time to leave us a review! 💕

It means a lot to know our products are part of your day-to-day at the table, and that your clients get to enjoy them too. We hope every appointment goes smoothly and every set turns out beautifully.

Thank you for your kind words. We’re so happy you’re here!

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

7日前

Hi Hilary,

Thank you so much for taking a moment to leave us a review! 💕

It really made our team smile to read it, and we’re so happy you love Madam Glam as much as we love creating for you.

We hope every order brings you something fun to look forward to.

Thanks for making Madam Glam part of your nail journey. We’re so happy to have you with us!

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

7日前

Hi Donna,

Thank you so much for such a detailed and generous review! 💕

Eight years as a VIP is a real milestone, and it means a lot coming from someone who trusts our products with their own clients. Your recommendation carries real weight, and we’re so grateful for it.

Your suggestion about a grace period to add to an order is a great one, and we’ll share it with our team so they can take it into consideration for future. In the meantime, if you ever need a hand with an order, we’re always happy to help at help@madamglam.com or through the form on our website.

Your words will also be shared with everyone behind the scenes, especially our Product Development team, who loves hearing about the cat eye collections. 😊

Thank you for being part of the Madam Glam family. We’re so happy to have you with us!

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

7日前

Hi Brittney,

Thank you so much for taking the time to share this! 💕

It’s really helpful to hear what works well for you and what doesn’t, and we’re glad the colours have been such a good match for you.

If you ever want a hand getting two coats to cure just right, our team would be happy to help at help@madamglam.com or through the form on our website. We’d love for every set to turn out exactly as you imagined.

Here’s to many more sparkly moments together!

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

7日前

Hi Tammy,

Thank you so much for such a lovely review! 💕

Seven years as a VIP is a real milestone, and it means a great deal to our whole team that you’ve stayed with us for so long. Encouraging others to give us a try is a wonderful gesture, and we’re so grateful for it.

We’ll keep working hard on collections and products that keep you smiling.

Thank you for being part of the Madam Glam family. We’re so happy to have you with us!

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

7日前

Hi Sarah,

Thank you so much for such a thoughtful review! 💕

Five years or more is a real journey, and we completely understand that life and budgets shift. It means a lot that Madam Glam is still a brand you think of so fondly, and you’re always welcome back whenever the time feels right.

Keeping our ingredients in line with the latest safety guidelines is something we take seriously, so it’s wonderful to know you notice and value it. Your kind words about our customer service will be passed along to the team too.

Thank you for choosing us. We’re so grateful you’re here!

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

7日前

Hi Pooh,

Thank you so much for taking the time to leave us a review! 💕

Many years is a long time, and it means a lot to our team that you’ve stuck with us through so many orders. Your kind words will be passed along to our customer care team, they’ll be delighted to hear it.

We’ll keep doing our best to make every order feel as smooth as the last, and we hope there’s plenty ahead that you’ll love.

Thanks for making Madam Glam part of your nail journey. We’re so happy to have you with us!

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

7日前

Hi Kathryn,

Thank you so much for such a lovely review! 💕

We’re sorry about the hiccup with your order, and we’re glad our team was able to sort it out smoothly. Your kind words will be passed along to them.

We had a lot of fun creating the cat eye gels, so it’s wonderful to know they’re giving you such pretty results. Having you in our VIP family means a lot to us.

Thank you for being part of the Madam Glam family. We’re so happy to have you with us!

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

7日前

Hi Kimberly,

Thank you so much for such a lovely review! 💕

Safety is something we take seriously with every formula we create, so it means a great deal that you feel that when you reach for our gels. Hearing that you haven’t found anything to match them is a real compliment for our whole team.

Your kind words will be shared with everyone behind the scenes, and we hope every set you do keeps bringing you joy.

Thank you for being part of the Madam Glam family. We’re so happy to have you with us!

With gratitude,
The Madam Glam Team 💅✨