MailerSend, Inc. レビュー 215

Excellent customer support and seamless integration.

Possibly great service, but I did not have a chance to experience it; they refused my application. Am I frustrated about this? Not at all; it's their company, and they can work to protect their reputation. Fine, so why did I start it with 1 star? No humanity in customer service, we refuse, and we will not be able to reconsider at this time. That's the answer. When I asked to explain how I can do better, why this is happening, the reason? No proper answer. To be better, I need the reason; otherwise, how can I improve?

Very quick response and resolution time. Very easy to use platform.

We are a small startup and MailerSend has been very easy to get started with! Perfect that they offer a free Hobby Plan when business is small but has potential to grow. Nice! Also very easy to implement.

Prompt responses, very helpful in sorting out issues and giving directions. I was pleasantly surprised how easy their platform is to use.

MailerSend support has been really great.

We're a saas platform based in Ireland, using them for a few years, great support and zero technical issues.

the customer support was super responsive and were able to help me with my query right away, would highly recommend Mailersend!

We had a great experience with MailerSend! The support team, especially Mark, was incredibly responsive and helpful during the approval process. He took the time to understand our business model and made the onboarding straightforward. The platform itself is intuitive and perfect for our transactional email needs. Looking forward to growing with MailerSend!

The upgrdae process was so qucik and i appreciate the efforts of Mr. Mark in upgrading my account.

Support team is the reason why im upgrading.. Great job guys!!!

Ben responded quickly to my account problem. He made a suggestion to answer my question. I tried his suggestion and ran into a problem. He again responded quickly and accurately to help me find my answer. MailerSend tech support gets a 5 star from me today. I am a new customer on the Hobby plan. FYI-I am not a paid customer yet, but I am very impressed with the help I received today. Thanks Ben.

Great service! Easy setup, fast support, and everything works smoothly. Highly recommended!

MailerSend have one of the most caring customer service teams I've ever encountered.
They did help me in every single problem I had during the configuration and when on production.
I definitely recommend them

Fast, simple, reliable

Very fast support, works in a few clicks and does absolutely everything it's supposed to.

Keep it up!

I’m currently developing a SaaS project and was looking for a transactional email service to handle user interactions. I decided to give MailerSend a try. The UI was intuitive and the setup process went smoothly. However, they asked me to complete a form detailing my project for verification purposes, which I took seriously and filled out thoroughly.

Unfortunately, they came back with a firm refusal and restricted my account without providing any specific reason. I reached out to their team for clarification, but their response remained vague and unhelpful. I also took the time to carefully read their Terms of Use, and my project did not in any way violate their guidelines.

Overall, it was a disappointing experience, especially since I had already integrated MailerSend into my codebase and had to rewrite everything to switch to a different provider.

I’m really happy with Mailersend – the features are spot on, pricing is fair, and everything works smoothly.

What impressed me most is the lightning-fast and knowledgeable support. I got helpful, expert replies within minutes. Can’t recommend it enough!

Prompt response, very patient, detailed explanation

If you looked up the legal definition of Fraud by False Representation, you would see MailerSend. Even the name is misleading.

We wanted a cheap solution for transactional emails used internally. Clearly that was too much of an ask. They throw at you the SMTP relay credentials for you to plug into your application, & it doesn’t authenticate.

Nothing works with this company. Of course, they did the standard deflection practice that all staff use when they know that their product is s*** but can’t admit it by way of stating that “we have had no other complaints”, clearly not realising they have a Trustpilot profile with a one-star rating.

They then expect you to troubleshoot their product, like I have the time to do that. Unless a company is willing to pay me for my time, I will not troubleshoot another companies product. I design software myself, I would not dream of asking an end user to troubleshoot any software I design.

They even replied to their review claiming it works despite the mass of one-star reviews claiming the opposite.

Poor product, poor “support” staff. We closed our account within 24 hours.