I made a mistake ordering the wrong colour phone case for my wifeâs birthday and Carmela from Maison de Sabre was an absolute lifesaver and helped me exchange to the right colour. I donât come acr... ãã£ãšèŠã
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Really pleased with Maison de Sabré. Their website is sleek, easy to navigate, and the ordering process was smooth from start to finish. Everything felt polished and well thought out. I'd definitely p... ãã£ãšèŠã
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I ordered a bag in July to be delivered to Saudi Arabia. 2 months later the bag still hasnât been delivered and after multiple attempts to follow up on my order Iâm told that it has been returned to s... ãã£ãšèŠã
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I love my Mushroom Charm! The quality of the craftsmanship and attention to detail is outstanding. The leather is beautifully soft, and the hardware feels top tier. Such a fun and playful addition to... ãã£ãšèŠã
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Step into the world of MAISON de SABRÃ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
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Scum
Have ordered the green one December 6. Till today did not receive my case. After a week got an email that the item is out of stock asking me to order something else or get a "store credit"
Get lost with your store credit and send me my mony back
Its now almost two weeks and I'm still waiting.
2024幎12æ6æ¥
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MAISON de SABRà ããã®åç
Dear klant,
We sincerely apologize for the delay and the inconvenience caused by the out-of-stock item in your order. At MAISON de SABRÃ, we pride ourselves on delivering an exceptional experience, and weâre truly disappointed that this was not the case for you.
While we strive to maintain accurate stock quantities to meet demand, occasional discrepancies can occur, especially during peak periods. Please rest assured that this does not reflect the standards we set for ourselves.
Our customer service team will contact you within the next 24 hours to resolve this for you promptly, whether it be a refund or alternative solution. We greatly appreciate your patience and understanding as we work to make this right.
Thank you for sharing your feedback.
Warm regards,
The MAISON de SABRÃ Team
Delivery time and availability.
The 3 weeks ago on 23/11/2024 made order for 3 items for birthday my wife. After two weeks I send few emails regarding my delivery time. Typical answer - we extremely busy. Today I received email regarding one items currently out of stock (no understand why you waiting for 3 weeks) and pls choose other colour. Very disappoint Customer service very bad.
2024幎12æ14æ¥
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MAISON de SABRà ããã®åç
Dear Alex,
Thank you for sharing your experience, and we sincerely apologise for the inconvenience caused by the delay and availability of your order. Due to exceptionally high demand during this busy period, weâve encountered some unexpected stock shortages, and weâre truly sorry that this has impacted your experience.
At MAISON de SABRÃ, we pride ourselves on delivering exceptional customer service, and we regret that we did not meet your expectations this time. Please rest assured, our customer service team will be in touch with you within the next 24 hours to assist further and resolve this matter promptly.
We greatly appreciate your patience and understanding as we work to make this right.
Warm regards,
The MAISON de SABRÃ Team
Very responsive
Very responsive, courteous, and helpful customer service!
2024幎12æ11æ¥
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MAISON de SABRà ããã®åç
Hi Mika,
Thank you so much for your kind words! Weâre thrilled to hear that our customer service team made such a positive impression on you. At Maison de Sabré, we believe in creating exceptional experiences for our customers, and your feedback truly inspires us to continue delivering the best service possible. We look forward to welcoming you back soon!
Warm regards,
The MAISON de SABRÃ Team
Excellent customer service
Excellent customer service. Had a small issue and they attended to my request immediately. The quality of their products is incredible and attention to detail is impressive.
2024幎11æ11æ¥
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MAISON de SABRà ããã®åç
Hi Christiane,
Thank you so much for your kind words! Weâre delighted to hear that you had a positive experience with our customer service and that youâre impressed with the quality of our products. Your feedback truly means the world to us, and weâre thrilled to know we could assist you promptly.
If thereâs anything else we can do for you, please donât hesitate to let us know.
Warm regards,
The MAISON de SABRÃ Team
Great customer service
Great customer service, prompt response when I had an issue (my fault). The products are great quality, fast dispatch and excellent communication at every point of the order and delivery process. Iâll definitely order more items from this company. I get so many compliments on my sling phone case!
2024幎12æ10æ¥
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MAISON de SABRà ããã®åç
Hi surfersP,
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our customer service and are enjoying your sling phone case. Your kind words about the quality of our products and communication mean so much to us.
Weâre looking forward to serving you again and continuing to bring you more pieces youâll love.
If thereâs anything else we can assist you with, please donât hesitate to reach out.
Warm regards,
The MAISON de SABRÃ Team
I had a teeny problem
I had a teeny problem, about which I complained. Company was on to it immediately, had a positive experience detailing the glitch, and it was ironed out within 48hr. I have had no problems with any of my other orders, so it's nice to know that when something does go wrong, it's sorted immediately.
2024幎12æ2æ¥
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MAISON de SABRà ããã®åç
Hi Keryn,
Thank you so much for your kind feedback! Weâre delighted to hear that your issue was resolved quickly and that your experience with us has been positive. Itâs always our priority to ensure everything runs smoothly, and weâre here to assist whenever needed.
We truly appreciate your continued trust in MAISON de SABRÃ!
Warm regards,
The MAISON de SABRÃ Team
Lovely customer service
I needed help with my order and received fantastic, prompt assistance.
2024幎12æ4æ¥
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MAISON de SABRà ããã®åç
Hi Julie,
Thank you so much for your kind feedback! Weâre thrilled to hear you had a fantastic experience with our customer service team. Providing prompt and helpful assistance is always our top priority.
If thereâs anything else we can assist you with, donât hesitate to reach out.
Warm regards,
The MAISON de SABRÃ Team
Marj went above and beyond to assist meâŠ
Marj went above and beyond to assist me resolve the issue with my order. Marj was professional and went above and beyond to assist me.
2024幎10æ10æ¥
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MAISON de SABRà ããã®åç
Dear Ana,
Thank you so much for your kind words and for taking the time to share your experience with us. Weâre thrilled to hear that Marj went above and beyond to assist you and resolve your issue.
Providing exceptional service is our priority, and itâs wonderful to know that Marjâs professionalism made a difference for you.
Should you need any further assistance, please donât hesitate to reach out.
Warm regards,
The MAISON de SABRÃ Team
MAISON de SABRà ããã®åç
Dear Van,
Thank you for your wonderful feedback! Weâre thrilled to hear that youâre loving your product. Your satisfaction means the world to us.
If thereâs anything more we can do for you, donât hesitate to let us know!
Warm regards,
The MAISON de SABRÃ Team
MAISON de SABRà ããã®åç
Dear Aaron Paul,
Thank you so much for your kind words! Weâre thrilled to hear that you found our service accommodating. Your satisfaction is our top priority, and it means the world to us to know we met your expectations.
If thereâs anything else we can assist you with, please donât hesitate to reach out.
Warm regards,
The MAISON de SABRÃ Team
Disappointed with colour but resolution was excellent
I purchased a green emerald product and felt the colour was different in real life. However I was helped with fabulous customer service and I am happy with the resolution. The quality was excellent even if the colour was not what I expected.
2024幎11æ29æ¥
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MAISON de SABRà ããã®åç
Hi Taniya,
Thank you so much for your thoughtful feedback! We truly appreciate your kind words about our customer service and are thrilled to know you were happy with the resolution provided.
While we're sorry the color wasn't exactly what you had envisioned, we're delighted to hear you were impressed with the quality of the product. Your satisfaction is incredibly important to us, and we're always here to help should you need anything further.
Thank you again for choosing MAISON de SABRÃ!
Warm regards,
The MAISON de SABRÃ Team
Not the right material for phone cases
The quality of the phone case is poor. Leather cases look beautiful but they clearly failed to test how soft leather would hold up after use. After putting it in my pant pocket, it already started marking up. A few months in and case is completely worn through. Wish I could upload photos
Please find more durable leather for your cases. Waste of $40
2024幎11æ1æ¥
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MAISON de SABRà ããã®åç
Hi Sally,
Thank you for your feedback and for taking the time to share your experience. We sincerely apologize for any inconvenience caused by your recent purchase. At MAISON de SABRÃ, we take great pride in the quality and design of our products, which are crafted with premium materials to provide both style and functionality.
We deeply regret that this did not meet your expectations. To help us better understand and improve client experiences, we kindly ask you to share more details about your purchase, such as your order number and the specific product. This will allow us to look into this matter further for you.
You are welcome to email us at contact@maisondesabre.com, and weâll ensure your concerns are addressed promptly.
Once again, we truly appreciate your feedback and apologize for any inconvenience. Thank you for allowing us to make things right. We look forward to hearing from you soon.
Warm regards,
The MAISON de SABRÃ Team
Excellent customer service
Excellent customer service. Very understanding of the situation.
2024幎11æ26æ¥
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MAISON de SABRà ããã®åç
Dear Zach,
Thank you so much for your kind feedback! Weâre delighted to hear that you found our customer service to be understanding and supportive. Providing an exceptional experience is always our priority, and your appreciation truly means the world to us. Please donât hesitate to reach out if thereâs anything else we can assist you with! ð
Best Regards,
The MAISON de SABRÃ Team
I got my dad the Travel Uniform JacketâŠ
I got my dad the Travel Uniform Jacket and he loved it. It was the perfect fit and very light. The hardware and leather details really elevated the piece and now my mum wants one too, hopefully they make it in black next.
2024幎10æ23æ¥
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MAISON de SABRà ããã®åç
Dear GM,
Thank you so much for your kind words and feedback! We're thrilled to hear that your dad loved the Travel Uniform Jacket â it's wonderful to know it was the perfect fit and met your expectations. The thoughtful details, including the hardware and leather, truly make it a standout piece. We'll also pass along your suggestion about a black version to our design team.
Thank you for choosing MAISON de SABRÃ to gift something so special. Please donât hesitate to reach out if thereâs anything we can assist with!
Best Regards,
The MAISON de SABRÃ Team
Great service
I had a voucher that expired last year as I didnât get to use it and I emailed Maison De Sabre and Carmela was more than happy to reinstate the voucher. I have just purchased a backpack that I had my eyes on for some time so really happy. Thank you
2024幎11æ21æ¥
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MAISON de SABRà ããã®åç
Dear Angela,
Thank you for sharing your wonderful feedback, Angela!
We're thrilled to hear that Carmela was able to help reinstate your voucher and that youâve finally added the backpack youâve been eyeing to your collection. Your happiness means the world to us, and weâre so grateful for your continued support of MAISON de SABRÃ.
If thereâs anything else we can assist you with, weâre always here for you!
Best Regards,
The MAISON de SABRÃ Team
Excellent quality and great customerâŠ
Excellent quality and great customer service and responsiveness
2024幎11æ21æ¥
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MAISON de SABRà ããã®åç
Dear Rebecca,
Thank you for your wonderful feedback! Weâre delighted to hear that youâre impressed with the quality of our products and the responsiveness of our customer service. Itâs always our goal to deliver excellence in every aspect of your experience with MAISON de SABRÃ. If thereâs anything else we can assist you with, please donât hesitate to reach out!
Best Regards,
The MAISON de SABRÃ Team
Iphone 15 pro max case
I am from New Jersey USA, and I recently purchased iphone case and couldnât be more impressed with the entire experience! From start to finish, the customer support was exceptionalâquick, helpful, and genuinely dedicated to resolving any questions I had. Special thanks to Carmela!
As for the product itself, the quality is great. The case feels luxurious and well-crafted. Thank you Maison de Sabre, keep making such great and useful products!!!
Best,
Shirina
2024幎11æ20æ¥
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MAISON de SABRà ããã®åç
Dear Shirina,
Thank you so much for sharing your wonderful feedback with us! Weâre thrilled to hear that you had such a positive experience, and weâre especially grateful for your kind words about our customer support team and Carmelaâs assistance.
Weâre also delighted to hear that you love your iPhone case and that it exceeded your expectations. Hearing that our products bring joy to our customers is always our greatest reward.
Thank you once again for your support and for choosing MAISON de SABRÃ. We look forward to continuing to provide you with beautifully crafted products and exceptional service.
Warm regards,
The MAISON de SABRÃ Team
Customer-centric
I really like the conduct I received throughout my experience. It was easy to get in contact, and service is fast and friendly. On one occasion I sought help (from the lovely Carmela) post-receiving my order, and got the best imaginable assistance and resolution. The product is obviously gorgeous, but what impressed me the most is their respectful and customer-centric service. ððŒ From Hened
2024幎11æ19æ¥
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MAISON de SABRà ããã®åç
Hi Hannah,
Thank you so much for taking the time to share your wonderful feedback! ð Weâre delighted that you enjoyed your experience with us and that our team could provide you with the best assistance and resolution.
Your kind words about our service and product truly mean the world to us. Ensuring a respectful and customer-centric experience is at the heart of everything we do, and itâs so rewarding to know weâve met your expectations.
Please don't hesitate to reach out if thereâs anything else we can do for you.
Warm regards,
MAISON de SABRÃ Team
Very bad customer service
First of all make sure you know you want an item before you purchase. This company doesn't allow refunds. You can exchange only if it's not monogramed. You must pay for return shipping overseas, plus they charge a return fee. If you buy an item that goes on sale even before you receive your item they will not honor that sale. Very bad customer service!
2024幎11æ16æ¥
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MAISON de SABRà ããã®åç
Hi Audrey,
Thank you for taking the time to share your feedback. Weâre sorry to hear about your experience and sincerely apologize for any inconvenience caused.
To clarify, as per our policy, we currently do not offer price matching. That said, we understand your concerns and are committed to assisting you further. Our customer service team will be in touch with you within 24 hours to address and resolve this matter.
We truly value your input and are here to ensure you feel supported. Thank you for your patience as we work to make things right.
Warm regards,
The MAISON de SABRÃ Team
Excellent customer service
I love this brand! Their products are all beautifully made and their customer service is excellent.
2024幎11æ14æ¥
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MAISON de SABRà ããã®åç
Hi Midori,
Thank you so much for your kind words and for sharing your feedback! Weâre delighted to hear that you love our brand and appreciate the quality of our products and customer service. Your support means the world to us, and we look forward to serving you again soon!
Warm regards,
The MAISON de SABRÃ Team
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