I made a mistake ordering the wrong colour phone case for my wifeâs birthday and Carmela from Maison de Sabre was an absolute lifesaver and helped me exchange to the right colour. I donât come acr... ãã£ãšèŠã
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Really pleased with Maison de Sabré. Their website is sleek, easy to navigate, and the ordering process was smooth from start to finish. Everything felt polished and well thought out. I'd definitely p... ãã£ãšèŠã
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I ordered a bag in July to be delivered to Saudi Arabia. 2 months later the bag still hasnât been delivered and after multiple attempts to follow up on my order Iâm told that it has been returned to s... ãã£ãšèŠã
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I love my Mushroom Charm! The quality of the craftsmanship and attention to detail is outstanding. The leather is beautifully soft, and the hardware feels top tier. Such a fun and playful addition to... ãã£ãšèŠã
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Step into the world of MAISON de SABRÃ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
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- info@maisondesabre.com
- maisondesabre.com
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Customer service and Goods are Excellent!
Customer service was extremely helpful when I found my order was missing one of its items. They responded promptly and processed a replacement. The quality is the goods are excellent. I ordered a Hello Kitty purse, wallet, and charms and loved every single one. It's my first time ordering from them and I am very happy with my purchase.
2025幎1æ23æ¥
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MAISON de SABRà ããã®åç
Dear Rachel,
Thank you for your glowing review and for choosing MAISON de SABRÃ for your first purchaseâwe are truly delighted to hear about your wonderful experience with our customer service and products.
It brings us immense joy to know you loved your Hello Kitty purse, wallet, and charms. Each piece is crafted with the utmost care, and your appreciation reinforces our commitment to creating exceptional designs.
Your kind words about our team's prompt assistance mean so much to us, and weâre thrilled that we could ensure your satisfaction.
We look forward to welcoming you back soon to discover even more treasures. Should you need anything further, please donât hesitate to reach outâweâre here to help!
Warm regards,
MAISON de SABRÃ Team
MAISON de SABRà ããã®åç
Dear Minamo,
Thank you so much for your kind words and for sharing your love for our bag charms! We completely agreeâthey're irresistibly charming and add such a delightful touch to any accessory.
Weâre thrilled to know theyâve caught your eye, and we canât wait to see which one (or more!) becomes your favorite. Please donât hesitate to reach out if you need any assistance while making your selection.
Thank you for choosing MAISON de SABRÃ to add a little luxury to your everyday style.
Warm regards,
MAISON de SABRÃ Team
Product return
I needed to return products and thought it would be a tedious process
However I am so pleased with the efficient, friendly and very clear communications that I received
Ana was absolutely fantastic to communicate with and gave me personal advice, assistance and ease of return information
I will be purchasing from Maison de Sabre again!!
2025幎1æ24æ¥
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MAISON de SABRà ããã®åç
Dear Sue,
Thank you so much for sharing your wonderful experience with us! Weâre thrilled to hear that Ana provided such efficient and friendly assistance, making your returns process seamless. At MAISON de SABRÃ, we pride ourselves on delivering exceptional customer care, and your kind words are a testament to our team's dedication.
Weâre delighted to know that youâll be shopping with us again and look forward to creating more memorable moments for you. Please donât hesitate to reach out if thereâs anything we can assist you with in the future.
Warm regards,
The MAISON de SABRÃ Team
Extremely Slow Shipping â Disappointing Experience!
I havenât even received my order yet, but Iâm already very unhappy with the delivery process. Itâs taking way too long, and I just donât understand why. I ordered a laptop backpack that was quite expensive, but the quality looked promising. However, the shipping has been a huge letdown â itâs already been 18 days!!, and the tracking still shows âFlight departed.â
Their website claims delivery to the Netherlands takes 4-10 business days, but that is clearly not true. Even shipments from China arrive within 5 days nowadays. This company seriously needs to improve their shipping process.
I really hope to receive my bag soon and that it lives up to the expectations set online. But right now, Iâm far from impressed.
2025幎1æ6æ¥
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MAISON de SABRà ããã®åç
Dear Tarik,
Thank you for sharing your feedback with us, and we sincerely apologize for the delay and inconvenience youâve experienced with your order. We completely understand how frustrating this must be, and we are truly sorry for any disappointment caused.
At MAISON de SABRÃ, we partner with trusted courier services to ensure timely and reliable delivery. However, unexpected delays can occasionally occur due to factors beyond our control, such as customs clearance or unforeseen logistical challenges. Please rest assured that we are committed to resolving this matter promptly.
Our customer service team will be in touch with you within the next 24 hours to provide further assistance and ensure your order is delivered as soon as possible.
Thank you for your patience and understanding, and we truly hope to turn your experience around.
Warm regards,
The MAISON de SABRÃ Team
Incredible product and customer serviceâŠ
Incredible product and customer service response. I will be purchasing with them again. I have not seen any other company provide such impecable quality items
2024幎12æ27æ¥
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MAISON de SABRà ããã®åç
Hi Iltse,
Thank you so much for your incredible feedback! Weâre thrilled to hear that youâre impressed with our products and customer service. Knowing that weâve met your expectations with impeccable quality means the world to us.
We look forward to welcoming you back for your next purchase and continuing to provide you with exceptional experiences.
Warm regards,
The MAISON de SABRÃ Team
They are so helpful the products areâŠ
They are so helpful the products are amazing
2025幎1æ23æ¥
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MAISON de SABRà ããã®åç
Hi Miranda,
Thank you so much for your wonderful feedback! Weâre thrilled to hear that you find our team helpful and our products amazing. Your satisfaction is our greatest priority, and it means the world to us to know weâve met your expectations.
If thereâs anything more we can do for you, please donât hesitate to let us know. We look forward to serving you again soon!
Warm regards,
The MAISON de SABRÃ Team
MAISON de SABRà ããã®åç
Dear Shez,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the quality of your MAISON de SABRÃ product. Your satisfaction is our top priority; it truly means the world to us.
If thereâs anything else we can do for you, please donât hesitate to let us know.
Warm regards,
The MAISON de SABRÃ Team
I recently purchased a leather HelloâŠ
I recently purchased a leather Hello Kitty bag, and I'm really impressed with its quality. It feels luxurious! Will definitely buy more.
2025幎1æ21æ¥
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MAISON de SABRà ããã®åç
Dear Ardee,
Thank you so much for sharing your wonderful feedback! Weâre delighted to hear that youâre impressed with your leather Hello Kitty bag.
At MAISON de SABRÃ, we take great pride in crafting premium designs that bring joy and sophistication to your everyday moments. Knowing that youâre planning to add more to your collection truly inspires us!
We canât wait to delight you again soon. Thank you for being a part of the MAISON de SABRÃ community.
Warm regards,
MAISON de SABRÃ Team
First time purchasing
First time purchasing from an Australian brand and their products are stylish, high-quality, and built to last. Their customer service is outstanding too! Responsive, helpful, and dedicated to ensuring a great experience. Thank you!
2024幎12æ18æ¥
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MAISON de SABRà ããã®åç
Dear CM,
Thank you for your kind words and for choosing MAISON de SABRÃ! Weâre thrilled to hear that you found our products stylish, high-quality, and built to last.
Itâs especially heartwarming to know that our customer service team left such a positive impression. Weâre dedicated to creating a seamless and exceptional experience for every customer, and your feedback means the world to us.
Weâre so glad to have you as part of the MAISON de SABRÃ community and look forward to delighting you again in the future.
Warm regards,
MAISON de SABRÃ Team
Value for money
The bag and the leather goods are top notch.
2024幎10æ16æ¥
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MAISON de SABRà ããã®åç
Dear Chen,
Thank you for your wonderful feedback! Weâre delighted to hear that you find our bags and leather goods to be top-notch and great value for money.
At MAISON de SABRÃ, weâre committed to crafting pieces that embody timeless design and exceptional quality, and itâs incredibly rewarding to know that our products have met your expectations.
We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
MAISON de SABRÃ Team
Stumbled upon this brand while I wasâŠ
Stumbled upon this brand while I was browsing a gift for my mum. And I can say that Maison de Sabre products are exceptionalâbeautifully designed, high-quality, and practical. Their attention to detail and craftsmanship is good! My mum loves her mini bag!
2024幎11æ26æ¥
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MAISON de SABRà ããã®åç
Dear Jayson,
Thank you for your lovely feedback! Weâre so thrilled that you stumbled upon MAISON de SABRÃ and chose one of our designs as a gift for your mum. Hearing that she loves her mini bag and that you appreciate the quality and craftsmanship of our products truly means the world to us.
At MAISON de SABRÃ, we pride ourselves on creating pieces that are beautifully designed, practical, and made to be cherished. Weâre so glad we could be part of such a special moment.
Thank you for being part of the MAISON de SABRÃ community, and we hope to delight you again in the future!
Warm regards,
MAISON de SABRÃ Team
What the hell is going on with the Customer Service
I've purchased a couple of charms from Maison De Sabre in the past so didn't think there'd be any problems this time round but this has been a very unpleasant transaction with Maison De Sabre.
I tried on numerous occasions to communicate with the people at Maison De Sabre about my order, that I placed on the 29th of December. 11 days after placing the order, there was no sign of any dispatch notification so I sent them a kind email on the 10th of January to see if anything was wrong and if I could get an update. 2 days later still no response so I had to send a stern email to get an update on the 12th. I was then told I had ordered during the busiest time of the year so they had oversold on one of the items in my order - the airpod pro case, which was holding up the dispatch of the order and asked me to select an alternative colour to get the order going. I ordered the black because I wanted the black one, not an alternative. So I asked them to send the available charm and refund the airpod case.
If they don't have it in stock and are not aware of when they would replenish, it is only logical to refund your customer's payment promptly. If they had an ETA, I definitely would have been happy to wait.
As soon as I emailed Carmela about sending the charm and refunding the balance, I get a shipping confirmation for the Charm from Australia Post, telling me its on the way, and then that is it. No refund, no confirmation of an ETA. Nothing else. I receive the charm in the mail on the 16th but no airpod case and no refund - no communication. I emailed them on the 16th and asked what was going on with the refund or to give me an ETA update on the case but still no response. Emailed again on Friday, no response. Emailed on Monday the 20th, still no response. I just want my money back now. Case has been filed with Paypal.
Never shopping here again. I get that I am a small tadpole in a massive river, but it's still my money and they have no right to hold onto it the way they have done here. Thank goodness I didn't place a larger order on other bags - but I bet they probably wouldn't treat their higher spend customers like this.
2025幎1æ10æ¥
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MAISON de SABRà ããã®åç
Dear Anne,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration this experience has caused you. At MAISON de SABRÃ, we strive to deliver exceptional products and service to all our customers, and we regret that we fell short in this instance.
Regarding your order, we understand how disappointing it must have been to encounter delays and communication challenges. Please know that our stock levels are carefully managed to ensure the availability of our items, but due to the high demand during the holiday season, unforeseen delays occurred. While this is not the experience we aim to provide, we can assure you that we are continually working to improve both our inventory management and communication processes.
We also want to address your concerns about customer service. We deeply value every customer, regardless of order size, and our team is committed to resolving issues as promptly as possible. A member of our customer service team will be in contact with you within the next 24 hours to ensure your concerns are fully resolved, including the matter of your refund.
Once again, we apologise for the inconvenience and appreciate your patience as we work to make things right. Thank you for choosing MAISON de SABRÃ, and we hope to regain your trust in the future.
Warm regards,
MAISON de SABRÃ Team
Took a leap of faith and was worth it.
My first purchase with this brand and though it was a rocky first impression, they resolved my issues immediately. For context, a wallet was missing in my order after delivery. Customer service sent out an express replacement shortly thereafter.
The quality of the leather feels very supple and buttery. Craftsmanship seems very high as well - the stitching ratio and consistency is apparent. Now it's just to see the pieces can withstand the test of time.
Would not hesitate to recommend or repurchasing! I'm a fan now!
2024幎12æ27æ¥
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MAISON de SABRà ããã®åç
Hi KH,
Thank you so much for sharing your experience! Weâre thrilled to hear that our team was able to resolve your initial issue promptly and that youâre enjoying the exceptional quality and craftsmanship of your MAISON de SABRÃ piece.
Your kind words mean the world to us, and weâre so glad to have earned your trust and enthusiasm. If thereâs anything else we can assist you with in the future, please donât hesitate to reach out.
Warm regards,
The MAISON de SABRÃ Team
Iâm delightful to say Anna she isâŠ
Iâm delightful to say Anna she is amazing customer service. She happy to assist and helping me get through all questions I had. Big thanks to Anna and Maison De Sabre lucky to have her . ð
2025幎1æ1æ¥
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MAISON de SABRà ããã®åç
Dear Pinkaew,
Thank you so much for your kind words and wonderful feedback! Weâre delighted to hear about your positive experience with Anna. She is truly an integral part of our team, and weâre thrilled that her support made a difference for you.
If thereâs ever anything more we can do for you, please donât hesitate to let us know.
Warm regards,
The MAISON de SABRÃ Team
Case arrived faulty, took so long to sort out that it sold out and couldnât be replaced with the same.
I bought a phone case a few years ago and was quite happy with it, so I bought a leather AirPod case. It arrived faulty, clearly not made correctly and as a result every time I open my AirPods case the top of the case pops off. Incredibly frustrating, but these things happen I suppose. I emailed straight away to get a replacement. It took 10 days for them to finally confirm a replacement, and by that time all of the cases in the colour I chose had sold out. I only had 2 colours left to choose from for a replacement of my faulty case. It hasnât arrived yet, but hopefully this one actually works. I would expect the quality checking to be better, as the error is quite obvious. Faster response would have maybe meant I actually received what I originally ordered.
2025幎1æ17æ¥
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MAISON de SABRà ããã®åç
Dear M C,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the issues with your AirPods case and the delay in processing your replacement.
At MAISON de SABRÃ, we take pride in the quality of our craftsmanship and the durability of our designs. We are truly sorry to hear that the product did not meet your expectations on this occasion. Additionally, we regret that the replacement process took longer than anticipated and limited your choice of colors.
Please rest assured that our customer service team will be reaching out to you within the next 24 hours to address your concerns and ensure a resolution.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our processes.
Kind regards,
The MAISON de SABRÃ Team
Only received one itemâŠ.
Ordered two keychains for my mom and sister on 12/31. After waiting over 2 weeks for my package (it arrived on 1/15)⊠THEY ONLY SENT ONE OF THE KEYCHAINS. THESE ARE $75 each. Just an incredibly disappointing experience when first they are expensive & second I waited so long for a package to arrive and didnât receive all the items. The keychain is nice but I wish I ordered from a different retailer and not from the company directly.
2025幎1æ15æ¥
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MAISON de SABRà ããã®åç
Hi Dayna,
We sincerely apologize for the missing item in your order and the inconvenience this has caused. This is certainly not the experience we strive to provide, and we completely understand your disappointmentâespecially after waiting so long for your delivery.
Please know that this is not a usual occurrence, and we are committed to resolving this promptly. Our Customer Service team will be reaching out to you within the next 24 hours to make this right.
Thank you for bringing this to our attention, and we truly appreciate your patience and understanding.
Warmly,
The MAISON de SABRÃ Team
A case I purchased was not as I hopedâŠ
A case I purchased was not as I hoped it would be. The quality was not as expected. However, when emailing the company they provided amazing customer service and swapped it out for me. Amazing customer service.
2025幎1æ14æ¥
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MAISON de SABRà ããã®åç
Hi Alyssa,
Thank you so much for sharing your feedback! We're truly sorry to hear that your initial experience didn't meet your expectations, but we're delighted our team could swiftly resolve the issue for you. At MAISON de SABRÃ, weâre dedicated to delivering not only premium products but also exceptional service.
If thereâs anything more we can do for you, please donât hesitate to reach out. We truly appreciate your support!
Warmly,
The MAISON de SABRÃ Team
Rectified issue
Firstly, I paid an additional £20 for express shipping to receive the item while I was travelling in Switzerland. They did not stipulate ANYWHERE they they were closed for the festive season and this would then mean the item would not arrive in time. Had it been displayed, I would never have ordered it.
I have been contacted via customer services to refund me for the inconvenience and they have offered to send the items free of charge to a new address. This was not my goal, although it is very much appreciated and a super kind gesture. Iâm just looking forward to hopefully receiving my fruit charms. Thank you for the assistance
2024幎12æ31æ¥
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MAISON de SABRà ããã®åç
Dear Tayla,
Thank you for your feedback. We sincerely apologize for the inconvenience and delay youâve experienced with your order. We understand how frustrating this must have been, especially with the timing of your travel plans.
We sincerely apologize for the delay in our response. You reached out to us during an exceptionally busy period, and while we are working tirelessly to assist everyone as quickly as possible, we deeply regret that this delay has impacted your experience. Additionally, couriers have been experiencing shipping delays due to the surge in online orders during the holiday season, which has unfortunately affected the delivery timeline for your parcel.
Our Customer Service team will immediately contact you to resolve this matter and provide further assistance.
Once again, we deeply apologize for the inconvenience caused and appreciate your patience while we work to make things right. If you have any further concerns, please donât hesitate to let us know.
Thank you for choosing MAISON de SABRÃ, and we hope to have the opportunity to provide you with a better experience in the future.
Warm regards,
MAISON de SABRÃ Team
I ordered on 26 December and paid forâŠ
I ordered on 26 December and paid for express shipping. Four days later, I donât have a phone case and shipping information has not changed from âlabel created by senderâ. If you are closed over Christmas, donât promise express shipping. Very disappointed
2024幎12æ26æ¥
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MAISON de SABRà ããã®åç
Dear Dayna,
Thank you for sharing your feedback. I sincerely apologize for the frustration caused by the delay in your order's delivery.
Iâd like to assure you that your order was shipped within the given timeframe, but unfortunately, delays with the courier service are beyond our control. We understand how important it is for you to receive your purchase promptly, and we deeply regret the inconvenience this has caused.
Our Customer Service team will be reaching out to you within the next 24 hours to provide further assistance and ensure your concerns are addressed.
Thank you for your patience and understanding.
Warm regards,
The MAISON de SABRÃ Team
The worst online shopping experience in my life
The 2 furious reviews below, theyâre both legit. I made an order on November 14 and guess what, today December 24 and still havenât received Jack. First 2 weeks I waited like an idiot since on the website it says for US orders 4-10 business days delivery, then I contacted the customer service and got a response saying theyâre offering expedited shipping if I wanted, I thought itâs a nice gesture why not. After another week they sent out the order and itâs been sitting at the Aussie airport 2+ weeks with no movement. Do yourself a favor donât ever consider ordering it from their website even itâs slightly cheaper. Just go for Nordstrom or other US retailers. But imo Iâd never do business again with such irresponsible despicable company. Iâd rather just have my money back at this point. (I asked it after first 2 weeks waiting but they outright rejected, not even store credits offered, oh and they charged me the second day after I ordered) I donât care if your product is made of gold, you lied on the website for delivery estimates then refused for a refund. You should to be sued into oblivion.
2024幎11æ14æ¥
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MAISON de SABRà ããã®åç
Dear UScustomer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and delay youâve experienced with your order. This is not the level of service we strive to provide, and we understand how frustrating this situation must have been for you.
Our team aims to process and ship all orders as efficiently as possible, but during peak periods, occasional delays can occur due to factors beyond our control. Please rest assured we are reviewing your experience thoroughly to improve our processes and avoid such occurrences in the future.
To assist you further, our Customer Service team will be in contact with you within the next 24 hours to resolve this matter promptly.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Warm regards,
The MAISON de SABRÃ Team
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