Really pleased with Maison de Sabré. Their website is sleek, easy to navigate, and the ordering process was smooth from start to finish. Everything felt polished and well thought out. I'd definitely p... もっと見る
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I ordered a bag in July to be delivered to Saudi Arabia. 2 months later the bag still hasn’t been delivered and after multiple attempts to follow up on my order I’m told that it has been returned to s... もっと見る
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I love my Mushroom Charm! The quality of the craftsmanship and attention to detail is outstanding. The leather is beautifully soft, and the hardware feels top tier. Such a fun and playful addition to... もっと見る
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Carmela was the most amazing support person! They went above and beyond to help me with a really complicated shipping issue.
企業情報
当該企業による記述
Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
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4.1
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1412件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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Carmela was the most amazing support…
Carmela was the most amazing support person! They went above and beyond to help me with a really complicated shipping issue.
2026年9月22日
自発的なレビュー
Love my Maison de Sabré pieces
Love my Maison de Sabré pieces! The quality is really good, and the cute AirTag charms make them even more special. I’m especially loving the newest Bloom Charm! It’s so cute and beautifully made! 🌸✨
2026年9月12日
自発的なレビュー
Elegant and Excellent Quality
The quality of the product is excellent, the design is elegant, and the attention to detail is impressive. Very happy with my purchase.
2026年6月20日
自発的なレビュー
Excellent quality
There products are of excellent quality and their deliveries are always on time.
2026年8月10日
自発的なレビュー
I love the large palais bag with my…
I love the large palais bag with my cute charms. I get compliments from everyone at work ☺️
2026年9月4日
自発的なレビュー
Top tire meticulous craft
2026年9月18日
自発的なレビュー
this company represents that it is a…
this company represents that it is a high end luxury brand but will use the absolute cheapest courier to ship the 800 dollar bag. the bag has been out for delivery for 3 days and I need to leave the country. I cannot get ahold of anyone from this courier company (uni uni) or maison de sabre which only provides a support email - which says it will respond within 24 hours but it's been 2 days. my only option is to spend hours with my bank to initiate a chargeback. Good riddance. This is a wanna be luxury brand that operates a super lean and cheap operation. i mean just look at all the negative reviews. most of them have to do with non-delivery and refusal to issue a refund. Consumers don't care about your policy. You took my money, give me my item. If you don't deliver, give me my money back. Seems many other unfortunate consumers have lost money dealing with this cheap company that cant bother to provide any and real customer support.
Response to the message below: when did they reply? Can you provide time and date and the content? I just checked my inbox and junk folder and have nothing. I have also received nothing from the delivery partner. This is the very first time I’m having anyone from your brand reply. I suppose a public review is the only way to get this scammy brands attention. You can copy and paste the email here. You can also confirm whether you will issue a refund or not. I paid. Diligently communicated and tracked. I don’t have the item you promised to deliver on time. Please issue refund ASAP. otherwise I will be instituting a charge back and a BBB complaint case.
2026年9月13日
自発的なレビュー
MAISON de SABRÉ からの回答
Dear Julia,
Thank you for sharing your feedback. We understand the frustration this delivery experience has caused and would like to provide some clarity.
Our Client Services team responded to your enquiry once it reached us and escalated the delivery with our carrier for further investigation. If our earlier email isn’t appearing in your inbox, we recommend checking your junk or spam folder as it may have been filtered there.
We’ve sent you another email today so we can continue assisting you directly. To protect your privacy, we’re unable to discuss your personal order information, delivery details, or resolution options within a public review response.
Our team is continuing to follow this closely and will work with you directly by email until the matter is resolved.
Warm regards,
The MAISON de SABRÉ Team
Smooth and easy purchase
Really pleased with Maison de Sabré. Their website is sleek, easy to navigate, and the ordering process was smooth from start to finish. Everything felt polished and well thought out. I'd definitely purchase from them again.
2026年9月16日
自発的なレビュー
MAISON de SABRÉ からの回答
Dear Myril,
Thank you for the wonderful feedback. We’re delighted to hear you had such a positive experience with us.
We want every detail to feel considered from the moment you discover MAISON de SABRÉ, so it’s lovely to know you enjoyed the experience. We look forward to welcoming you back and helping you find your next favourite piece.
Thank you for choosing MAISON de SABRÉ.
Warm regards,
The MAISON de SABRÉ Team
I love my Mushroom Charm
I love my Mushroom Charm! The quality of the craftsmanship and attention to detail is outstanding. The leather is beautifully soft, and the hardware feels top tier. Such a fun and playful addition to my bag!
2026年8月1日
自発的なレビュー
MAISON de SABRÉ からの回答
Dear Xyza,
Thank you for the wonderful feedback. It’s always lovely to know when one of our pieces brings a little extra joy to someone’s collection.
We hope it continues to make you smile each time you reach for your bag and becomes a favourite for many years to come.
Thank you for choosing MAISON de SABRÉ. We look forward to welcoming you back again.
Warm regards,
The MAISON de SABRÉ Team
Adorable and Beautifully Crafted
The Fruit Charm is adorable! The quality is excellent, and the craftsmanship is superb.
2026年9月14日
自発的なレビュー
MAISON de SABRÉ からの回答
Dear Debbie,
Thank you for the wonderful feedback. It’s always lovely to hear when the care behind our pieces is noticed and enjoyed.
We hope your Fruit Charm adds a little something special wherever you choose to style it and that you enjoy it for many years to come.
Thank you for choosing MAISON de SABRÉ.
Warm regards,
The MAISON de SABRÉ Team
MAISON de SABRÉ からの回答
Dear Ana,
Thank you for the wonderful feedback. We’re pleased to hear you’re loving the quality of your Flap Wallet.
We hope it’s a piece you’ll enjoy reaching for every day and carrying with you for many years to come.
Thank you for choosing MAISON de SABRÉ. We look forward to welcoming you back again.
Warm regards,
The MAISON de SABRÉ Team
I ordered a bag that was not depicted…
I ordered a bag that was not depicted on the site - color and size. The customer service specialist insisted she help find another bag and that made me uncomfortable that I was not getting my money back. Here was her email 3 days after I asked to just return it.
I understand you’d like to proceed with the return.
As this is a change-of-mind return, our Returns Policy provides store credit rather than a refund once the item has been received and assessed.
To get the return underway, could you please send me a few photos of the item showing that it’s unused and in its original packaging? This will allow me to confirm its return eligibility and arrange the next steps for you.
Once I have the photos, I’ll take it from there.
If you have other questions or concerns, please do not hesitate to let me know. I'm here to help.
Who has a change of mind policy????? The public website said I had 15 days to submit a return. I did it with 24 hours!
2026年9月11日
自発的なレビュー
MAISON de SABRÉ からの回答
Dear Celia,
Thank you for sharing your feedback. We understand you were hoping for a refund to your original payment method, and we appreciate the opportunity to provide some clarity.
MAISON de SABRÉ accepts eligible returns within 15 days of delivery. Under our Returns Policy, items returned due to a change of mind are eligible for store credit once received and assessed. This policy applies consistently to change of mind returns and is in accordance with applicable consumer law.
Our Client Services Specialist team has since been in touch with you directly and provided further assistance with your request. We hope the resolution offered has addressed your concerns, and we appreciate the opportunity to assist you further.
Warm regards,
The MAISON de SABRÉ Team
I love my weekender!
I love my weekender!! i love how it looks high fashion esp while being carried in a busy airport lol!
2026年9月1日
自発的なレビュー
MAISON de SABRÉ からの回答
Dear Dami,
Thank you for the wonderful feedback. We’re happy to hear your Weekender has been getting compliments, especially while you’re making your way through busy airports!
We hope your Weekender bag becomes a favourite travel companion, joining you on plenty more airport adventures and memorable trips ahead.
Thank you for choosing MAISON de SABRÉ and for sharing this with us. We look forward to welcoming you back again.
Warm regards,
The MAISON de SABRÉ Team
Manque de transparence 0/10
Je me joint aux commentaires relatant des frais de douanes.
En effet, j’ai effectué un achat sur le site officiel, lors de la commande j’ai payé des frais de douanes + le coût de livraison exorbitante + bien sûr le coût de l’article que je souhaitais.
Tout était indiqué en €.
La livraison annonce un délai d’environ 5 jours. J’ignorais totalement que le colis partirai de si loin et qu’en plus j’allais devoir payer ENCORE des frais de douanes qui n’ont jamais été mentionnés lors de mon achat.
Je n’achèterai plus jamais sur ce site.
Très déçue.
👎🏼
2026年9月14日
自発的なレビュー
MAISON de SABRÉ からの回答
Dear Ezia,
We’re sorry to hear about your experience. We completely understand your frustration, particularly as you had already paid additional charges at checkout and were then asked to pay further customs fees when your parcel arrived.
We’d like the opportunity to review your order properly and understand exactly what occurred. Please send us an email with your order details, along with any documentation showing the customs charges requested or paid upon delivery.
Our team will review the delivery service selected at checkout, the charges included with your order, and the additional customs fees so we can provide you with a clear explanation and determine the appropriate next steps.
We appreciate you bringing this to our attention. We’d welcome the opportunity to look into this personally and help resolve your concerns.
Warm regards,
The MAISON de SABRÉ Team
Lining tore
After light use, the lining of the bag tore in several places. The company advised me this was normal after 3 years. I disagreed, stating that it had light usage and my other bags had not degraded so quickly. They advised me to just take it to repair shy
2026年9月11日
自発的なレビュー
MAISON de SABRÉ からの回答
Dear Elizabeth,
I’m sorry this experience left you disappointed, particularly given the light use of your bag and your experience with your older pieces.
Our Client Services Specialist Team has reached out to you directly so we can take another look at this and work toward a better resolution. While our warranty covers manufacturing faults for 12 months from purchase, we’ve reviewed your concerns further and would be happy to explore an alternative solution with you.
We look forward to getting this resolved for you.
Warm regards,
The MAISON de SABRÉ Team
Order didn’t arrive and refund not offered
I ordered a bag in July to be delivered to Saudi Arabia. 2 months later the bag still hasn’t been delivered and after multiple attempts to follow up on my order I’m told that it has been returned to sender due to unpaid customs, which I was not aware of. Maison de Sabre will not provide a refund citing that their fine print Ts & Cs do not allow refunds in these circumstances. This was meant to be a gift to celebrate a friend’s good news. Incredibly disappointing. Beware their poor after sales customer care.
2026年9月9日
自発的なレビュー
MAISON de SABRÉ からの回答
Dear Lillian,
Thank you for sharing your experience. We’re sorry this order didn’t reach you as intended, particularly as it was purchased for such a meaningful occasion.
For international orders sent with duties unpaid, any applicable duties and taxes are payable directly to local customs. Where these charges remain unpaid, the parcel may be returned to us. Our Returns Policy outlines how orders returned for this reason are handled, which is why a refund was not initially offered in this instance.
That said, we don’t want to leave the experience here. Our Client Services Team has reached out to you again directly to review the circumstances and work with you toward a resolution.
We hope we have the opportunity to resolve this with the care it deserves.
Warm regards,
The MAISON de SABRÉ Team
Perfect Quality!!
2026年9月5日
自発的なレビュー
MAISON de SABRÉ からの回答
Dear Sandra,
We’re delighted to hear you’re pleased with the quality of your piece. Knowing that the craftsmanship and attention to detail stood out to you is exactly what we hope for with every MAISON de SABRÉ creation.
We hope your piece becomes one you continue to enjoy and reach for for years to come. Thank you for taking the time to share your experience with us. We look forward to welcoming you back to MAISON de SABRÉ again soon.
Warm regards,
The MAISON de SABRÉ Team
Loved my leather bag!
2026年9月1日
自発的なレビュー
MAISON de SABRÉ からの回答
Dear Nikki,
We’re delighted to hear you’re loving your leather bag. We hope yours becomes a much loved part of your everyday style for many years to come.
Thank you for taking the time to share your experience and for choosing MAISON de SABRÉ. We look forward to welcoming you back again soon.
Warm regards,
The MAISON de SABRÉ Team
The customer service is wonderful!
The customer service is wonderful!
I ordered an iPhone 17 Pro case but then decided (after placing the order) that I wanted the larger phone. I reached out to Client Relations and have had amazing service from Carmela assisting me step-by-step with the whole process. She has kept me informed on the status of the return; advised me about the different products and colors and facilitated the exchange seamlessly. I sent her an email advising that I wish all Client Relations interactions were as helpful as working with her. It was so nice to have one point person that followed up and responded quickly and saw the entire process through completion. On Client Relations alone, I'd use Maison de Sabre again (still waiting to see the amazing product)!
2026年8月31日
自発的なレビュー
MAISON de SABRÉ からの回答
Dear Kelly,
Thank you for taking the time to share such generous words about your experience with Carmela. We’re pleased to know you felt well looked after throughout the entire process.
From helping you find the right case and colour to keeping you updated along the way, having one person there to see everything through is exactly the kind of care we want every client to experience. We’ll be sure to share your lovely feedback with Carmela as well.
We hope your new case arrives very soon and that you love your final choice once it’s in your hands. It’s been a pleasure assisting you, and we look forward to welcoming you back to MAISON de SABRÉ again.
Warm regards,
The MAISON de SABRÉ Team
Excellent customer service
I requested a replacement item under warranty. The response was quick, courteous and the item replaced at the company's expense. I have purchased several items and will continue to do so.
2026年9月1日
自発的なレビュー
MAISON de SABRÉ からの回答
Dear Karen,
Thank you for taking the time to share your experience with us. We’re delighted we could make the warranty process smooth and ensure your replacement was taken care of promptly.
Knowing you’ve returned to MAISON de SABRÉ for several pieces over time is something we genuinely appreciate. Your continued confidence in us is never taken for granted, and we hope each addition to your collection brings you just as much enjoyment.
Thank you again for your continued support. We look forward to welcoming you back for many more pieces to come.
Warm regards,
The MAISON de SABRÉ Team
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