I made a mistake ordering the wrong colour phone case for my wifeâs birthday and Carmela from Maison de Sabre was an absolute lifesaver and helped me exchange to the right colour. I donât come acr... ãã£ãšèŠã
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Really pleased with Maison de Sabré. Their website is sleek, easy to navigate, and the ordering process was smooth from start to finish. Everything felt polished and well thought out. I'd definitely p... ãã£ãšèŠã
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I ordered a bag in July to be delivered to Saudi Arabia. 2 months later the bag still hasnât been delivered and after multiple attempts to follow up on my order Iâm told that it has been returned to s... ãã£ãšèŠã
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I love my Mushroom Charm! The quality of the craftsmanship and attention to detail is outstanding. The leather is beautifully soft, and the hardware feels top tier. Such a fun and playful addition to... ãã£ãšèŠã
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Step into the world of MAISON de SABRÃ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
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- info@maisondesabre.com
- maisondesabre.com
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I bought a phone case (ManhattanâŠ
I bought a phone case (Manhattan Orange( and love it to bits. It gets so many comments and being a vibrant colour always makes my phone easy to find. I had an issue with the buckle and Maison de Sabre, were swift to respond and quick to act sending me an entire new case even though I only needed one part replaced. Superb customer service and excellent product.
2025幎6æ11æ¥
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MAISON de SABRà ããã®åç
Dear Selena,
Thank you for your thoughtful review and for selecting our Manhattan Orange caseâsuch a vibrant and striking choice. Weâre delighted to know it not only elevates your everyday style but also makes your phone effortlessly easy to find.
Weâre also pleased to hear that our team was able to assist you promptly. At MAISON de SABRÃ, we take great pride in our attention to detail and in delivering an experience thatâs as seamless as it is exceptional.
Should you need anything further, please donât hesitate to reach out. We're always here to help!
Warm regards,
The MAISON de SABRÃ Team
Great products and service
Beautiful products and friendly, helpful customer service. A mistake in my order was quickly addressed and corrected.
2025幎5æ26æ¥
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MAISON de SABRà ããã®åç
Dear Amy,
Thank you for your kind wordsâweâre truly delighted to hear that youâre enjoying your MAISON de SABRÃ piece. Itâs wonderful to know that our team was able to resolve your concern promptly and with care.
At MAISON de SABRÃ, weâre committed to crafting experiences as exceptional as our products, and your feedback reassures us that weâre on the right path.
If thereâs anything else we can assist with, please donât hesitate to reach out.
Warm regards,
The MAISON de SABRÃ Team
Negative Experience
I had purchased a 2 card holder iPhone case with personalisation along with the fruit charms. Unfortunately, I had to actively follow up on my order and there were significant delays in receiving my iPhone case. I had purchased in Dec 2024 & didn't get my items until March 2025. The whole experience was quite frustrating.
I thought there may be delays with the Christmas period and gave some time before i emailed to find out what was happening with my order. At first they let me know the iPhone case was out of stock causing delays. Even though the site had availability when i purchased it. They advised they would process and send out the item. I never received anything following so I followed up with them. They told me they had shipped it but it never successfully got delivered to me. The iPhone case was out of stock again but they would send me the rest of the items. The other items were sent with no issues and they did offer swapping to a different iPhone case. However, I specifically wanted the case with 2 card holders and was willing to wait. I requested they let me know when it was back in stock. I never heard anything from them and had to email again after seeing it was back in stock on their website to ensure they prioritise my order. After about 12 emails I was finally able to successfully receive my order. However, i was left quite frustrated with the whole experience which has turned me off from trying to purchase any items from them despite enjoying the designs. The responses to the emails seemed generic and standard responses. I do question if my order was ever sent at the start as my iPhone case was personalised. So if my order was unsuccessfully delivered to me, it likely would have returned to the sender. So they couldn't they have sent the same one back to me?
2025幎3æ1æ¥
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MAISON de SABRà ããã®åç
Dear Kayla,
Thank you for sharing your feedback with us.
Weâre truly sorry to hear that your recent experience did not reflect the standard of excellence we hold ourselves to at MAISON de SABRÃ. Your concerns are sincerely valued, and I want to assure you that our Client Services team will be reaching out to you within the next 24 hours to personally assist and resolve this matter with care.
At MAISON de SABRÃ, we are committed to crafting experiences as exceptional as our products, and we genuinely appreciate you bringing this to our attention. If there's anything further youâd like to share or if you require additional support in the meantime, please donât hesitate to let us knowâweâre here to help.
Warm regards,
The MAISON de SABRÃ Team
Wonderful customer support
Carmela was very prompt and super lovely to deal with resolving my issue!
2025幎5æ29æ¥
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MAISON de SABRà ããã®åç
Dear Mey,
Thank you for taking a moment to share this wonderful feedback.
Weâre pleased to hear that Carmela provided a seamless and thoughtful experience while resolving your concern. At MAISON de SABRÃ, we take great pride in offering attentive, personalised serviceâand itâs truly rewarding to know this was reflected in your interaction.
Should you need further assistance or have any questions, please donât hesitate to reach out. Weâre always here for you.
Warm regards,
The MAISON de SABRÃ Team
Client services was very helpful andâŠ
Client services was very helpful and attentive! I was ordering the wrong model of my phone and she replied in a timely manner, while ensuring that the product got updated as I wish :)
2025幎5æ26æ¥
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MAISON de SABRà ããã®åç
Dear Catherine,
Thank you for your thoughtful review. We're pleased to know that our Client Services team was able to assist you promptly and ensure your order was updated with care. Creating a seamless experience is always our goal, and itâs wonderful to hear we delivered on that for you.
If there's anything more we can do or if you ever need further support, please donât hesitate to reach out. Weâre always here to help.
Warm regards,
The MAISON de SABRÃ Team
So very impressed with their customerâŠ
So very impressed with their customer service! I ordered something online from them and unfortunately it went missing with Australia Post. I contacted Maison de Sabre CustomerService and the lovely Carmela helped me with as much information as possible to try to track my order, but when it became apparent that my parcel was potentially lost for good she had no hesitation in replacing my item free of charge.
Will definitely be a returning Customer :)
2025幎5æ22æ¥
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MAISON de SABRà ããã®åç
Dear K,
Thank you for your kind words and for taking the time to share your experience.
Weâre truly delighted to hear that Carmela was able to support you so promptly and with care. At MAISON de SABRÃ, we pride ourselves on ensuring every interaction reflects our commitment to excellence, and we are happy to know we were able to turn a challenging moment into a positive one for you.
Should you ever need any further assistance or wish to explore our latest styles, weâre always here to help.
We look forward to welcoming you back soon.
Warm regards,
The MAISON de SABRÃ Team
Nice coin purse
I loved the look and the material used in my recently purchased coin purse.
2025幎4æ19æ¥
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MAISON de SABRà ããã®åç
Dear Nikki,
Thank you so much for your lovely feedback.
Weâre so pleased to hear youâre enjoying your new coin purseâfrom the carefully selected materials to the thoughtful design, each piece is crafted to reflect our commitment to refined elegance and enduring quality.
Should you need assistance or wish to explore more from our collection, weâre always here to help.
Warm regards,
The MAISON de SABRÃ Team
I love ur product actually
I love ur product actually! I have the card holder still using it up to this day. I think i got it 2yrs ago :)
2025幎4æ29æ¥
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MAISON de SABRà ããã®åç
Dear Tamara,
Thank you so much for your kind wordsâweâre truly delighted to hear that your card holder has stood the test of time.
Itâs always a pleasure to know our pieces continue to be part of your everyday life, even years later. Each design is thoughtfully crafted to combine refined elegance with lasting quality, and weâre so pleased itâs served you well.
If thereâs anything we can assist you withâwhether itâs discovering your next MAISON de SABRÃ piece or answering a questionâweâre always here to help.
Warm regards,
The MAISON de SABRÃ Team
The team at MAISON de SABRà went aboveâŠ
The team at MAISON de SABRÃ went above and beyond to assist me, and the Small Soft Hobo Bag exceeded every expectationâsupple leather, refined detailing, and effortlessly chic. A truly elevated experience from start to finish.
2025幎4æ26æ¥
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MAISON de SABRà ããã®åç
Dear Zie,
Thank you so much for your kind words.
Weâre truly honoured to have supported you, and delighted to know the Small Soft Hobo Bag exceeded your expectations. From its supple leather to the refined details, every element is designed to evoke effortless eleganceâso itâs wonderful to hear it delivered a seamless and elevated experience.
At MAISON de SABRÃ, we are committed to crafting experiences as exceptional as our products. Thank you for being part of our communityâweâre so grateful to have you with us.
If thereâs ever anything more we can do for you, please donât hesitate to reach out. Weâre always here to help.
Warm regards,
The MAISON de SABRÃ Team
travel pants charcoal size SâŠ
Ordered travel pants charcoal size S online and received parcel on 24/04/2025, however I should have read all reviews before my purchase.
I did buy few things from online store in a past (accessories only) and was happy but I didnât need to return.
The travel pants were not the quality I expected, the size was too big and I do believe that should have been described as oversized as Im usually a size S, the colour did not match the description- was lighter than described âcharcoal colourâ online, the fabric is rigid and making âfriction noiseâ when I tried it on.
Contacted customer service and requested refund, was asked to provide photos of pants, box/original packaging and email company all photos. I have never had to do this before with any online shopping apart from one time when a luxury brand accidentally sent me wrong colour shoes but the whole process was smooth and I didnât have to pay any costs and the courier picked up the parcel from home.
However Iâve done everything as was requested and emailed photos and finally received email with return authorisation number from customer service Carmela after my 2 emails and advised that item will be checked in warehouse on arrival. Beside the point that I have to pay for express registered post and provide the company tracking number I feel the whole process for refund is too frustrating and âspecifically designed for you to give upâas I have never had to do this before with any of luxury or non luxury brands (based in Australia or overseas). Shopped with Oroton recently and process was smooth and fault free, great customer service and prompt responses.
I feel that if Maison de Sabre wants to be known as a luxury brand they have to look after their customers. I hope I will get full refund with no further delays and multiple emails and without the need to contact ACCC for further guidance.
Will let know the progressâŠ
2025幎4æ24æ¥
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MAISON de SABRà ããã®åç
Dear GA,
Thank you for taking the time to share your feedback. Weâre truly sorry to hear that your experience with our Travel Uniform did not meet your expectations, and we sincerely apologise for any frustration caused throughout the returns process.
At MAISON de SABRÃ, every piece is thoughtfully designed with both form and function in mind, and we remain committed to upholding the highest standards of quality and craftsmanship. We understand that fit and feel are deeply personal, and we appreciate your honest insights regarding the material and styling.
Please rest assured that your comments have been taken seriously and shared with the relevant teams for review. Our Client Services Team will also be reaching out to you directly within the next 24 hours to ensure your return is resolved as smoothly as possible.
Weâre grateful for the opportunity to make this right and appreciate your continued patience.
Warm regards,
The MAISON de SABRÃ Team
WOWED by customer service
My recent purchase from Maison de Sabre required me to contact customer service for help. The service that I received exceeded all my expectations.
The focus on quality products and excellent customer service is a winning combination, placing Maison de Sabre as industry leaders in keeping customers loyal.
2025幎4æ14æ¥
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MAISON de SABRà ããã®åç
Dear Nancy,
Thank you sincerely for your thoughtful message and generous review.
Weâre truly delighted to hear that your experience with our Client Services team exceeded expectations. At MAISON de SABRÃ, weâre committed to crafting not only products of refined elegance, but experiences that leave a lasting impressionâand itâs incredibly meaningful to know weâve achieved this for you.
Should you ever need further assistance or have any questions, please donât hesitate to reach out. Weâre always here to help.
Thank you once again for being part of the MAISON de SABRÃ family.
Warm regards,
The MAISON de SABRÃ Team
Disappointing
Spent $100 on a monogrammed phone case that started to peel and chip after one week of gentle use. Customer service organised a replacement case, but the replacement case arrived with smudged printing right out of the box so I requested a refund.
Customer service advised they would refund me pending the return of both cases, which I agreed to. However now over a week later I still have both cases in my possession as I have not received any information about how to ship the cases back despite multiple emails requesting an update from CS. It should not be this hard or take this long to return a faulty item.
A disappointing experience all around from what I assumed was a luxury brand.
2025幎4æ8æ¥
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MAISON de SABRà ããã®åç
Dear Amy,
Thank you for taking the time to share your experienceâweâre truly sorry to hear weâve missed the mark.
What youâve described is not reflective of the standard we hold ourselves to at MAISON de SABRÃ. We sincerely apologise for the quality concerns and the delay in communication regarding your return.
Our Client Services team will be in touch within the next 24 hours to provide return instructions and ensure this is resolved promptly.
At MAISON de SABRÃ, weâre committed to crafting not just beautiful pieces, but exceptional experiences. Your feedback is incredibly valuable, and weâre taking steps to make this right.
Warm regards,
The MAISON de SABRÃ Team
Aloha from Hawaii
Aloha from Hawaii! This is my third case and they are absolutely the most beautiful cases ever. I get so many compliments on my emerald green case. I am so in love. They also have the best customer service. I am a forever customer. Mahalo Maison de Sabre.
2025幎4æ1æ¥
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MAISON de SABRà ããã®åç
Dear Michelle,
Thank you for your kind wordsâweâre truly delighted to hear your experience with MAISON de SABRÃ has been nothing short of exceptional.
It brings us so much joy to know that our packaging, fast delivery, and premium craftsmanship resonated with you. Every detail, from the monogramming to the luxurious unboxing, is carefully considered to ensure it feels as special as the piece itself.
Should you need any assistanceâwhether selecting your next item or discovering more about our collectionâwe're here to help.
Thank you for being part of the MAISON de SABRÃ family. We look forward to crafting more meaningful moments with you.
Warm regards,
MAISON de SABRÃ Team
Incredible costumer service
Incredible costumer service! They really helped me resolve my issue. A costumer for life!!!!
2025幎4æ6æ¥
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MAISON de SABRà ããã®åç
Dear Ana,
Thank you so much for your kind words. Weâre truly delighted to hear that our Customer Experience Team was able to support you so seamlessly. At MAISON de SABRÃ, weâre committed to delivering thoughtful and refined service at every touchpoint.
Itâs a joy to know weâve earned a place in your journey. If thereâs ever anything more we can assist with, weâre here for youâalways.
Warmest regards,
The MAISON de SABRÃ Team
exceptional customer service
MAISON de SABRÃ offers exceptional customer service! I had an issue with my phone case, which started to peel after just one week of use. I reached out to their customer service team, and they were incredibly responsive. They assured me that the issue was due to a fault and emphasized their commitment to providing high-quality products. Throughout the process, they were attentive and helpful. I just received my beautiful new case without any hassle. Thank you for going above and beyond with your amazing customer service!
2025幎3æ17æ¥
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MAISON de SABRà ããã®åç
Dear Luciana,
Thank you so much for your kind wordsâwe're absolutely delighted to hear that youâre loving your new piece from MAISON de SABRÃ.
Each item is crafted with care to complement your lifestyle with elegance and purpose, and knowing itâs been so well-received brings us immense joy.
If thereâs anything further we can assist you withâwhether itâs styling advice, product care, or exploring more from our collectionâplease donât hesitate to reach out. Weâre always here to help.
Thank you again for being part of the MAISON de SABRÃ family.
Warmest regards,
MAISON de SABRÃ Team
Carmela really helped me have aâŠ
Carmela really helped me have a pleasant experience!
2025幎3æ11æ¥
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MAISON de SABRà ããã®åç
Dear Helén,
Thank you for your wonderful review! Weâre absolutely thrilled to hear that Carmela provided you with such an exceptional experienceâour team takes great pride in delivering impeccable service that reflects the essence of MAISON de SABRÃ.
Your support means everything to us, and weâre so grateful to have you as part of our community. If thereâs anything more we can do for you, weâre always here to assist.
Wishing you nothing but elegance and joy with your MAISON de SABRÃ pieces!
Warm regards,
MAISON de SABRÃ Team
5 star customer service
I have just ordered two products as accessories for a new phone. I had been looking online and in duty free previously and was really impressed by the quality and the fabulous colours. They have only been surpassed by the customer service. In a world of âwho caresâ their attitude is really refreshing and Carmela was a delight to deal with!
2025幎3æ12æ¥
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MAISON de SABRà ããã®åç
Dear Louise,
Thank you for your wonderful feedback! Weâre beyond delighted to hear that your MAISON de SABRÃ experience has been nothing short of exceptional. Our designs are crafted to bring both elegance and function into your everyday moments, and knowing that our serviceâespecially Carmelaâsâhas made a lasting impression truly means the world to us.
Your support and appreciation of our signature colors and craftsmanship inspire us to continue redefining luxury. If thereâs anything more we can do for you, weâre always here to assist.
Enjoy your exquisite new accessories, and we canât wait to welcome you back soon!
Warm regards,
MAISON de SABRÃ Team
High quality products and customer service
MAISON de SABRÃ products are made with such high quality leather, and with such great designs. Their customer service representatives are also so incredibly helpful! Would recommend this company and will continue to purchase their products.
2025幎3æ11æ¥
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MAISON de SABRà ããã®åç
Dear Alyssa,
Your kind words mean the world to usâthank you! At MAISON de SABRÃ, we pour our heart into every design, ensuring the finest craftsmanship and timeless elegance. Knowing that both our products and service have made an impression on you is truly rewarding.
We canât wait to be part of your next journey. If you ever need assistance, weâre always here to help!
Warm regards,
MAISON de SABRÃ Team
My soft tote is fantastic
My soft tote is fantastic! Great quality leather, neat stitching and super durable. It's spacious enough for all my essentials and even looks more amazing with the charms. I got compliments from friends on its sleek design. Totally worth it!
2025幎2æ3æ¥
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MAISON de SABRà ããã®åç
Dear Amethyst,
Thank you for your kind words! Weâre absolutely delighted to hear that your Soft Tote has become an essential part of your collection. At MAISON de SABRÃ, we take pride in creating pieces that seamlessly blend luxury, durability, and timeless designâyour compliments on the buttery-soft leather and impeccable craftsmanship mean the world to us.
Itâs wonderful to know your tote is turning heads with its sleek design! If thereâs anything else we can assist with, or if youâd like to style it further with our signature charms, weâd be more than happy to help.
Wishing you many more stylish moments with your tote!
Warm regards,
MAISON de SABRÃ Team
Stylish and Stunning Purchase!
Absolutely love my purchase from the Little Miss collection! Gorgeous design and great quality. Totally satisfied with it!
2025幎2æ3æ¥
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MAISON de SABRà ããã®åç
Dear Sophie,
Thank you for your glowing review! Weâre absolutely delighted that you adore your purchase from the Little Miss collection. Each design is crafted with a touch of playfulness and luxury, and knowing it has brought you such joy means the world to us.
Should you ever need any assistance or wish to add another exquisite piece to your collection, weâre always here to help. Enjoy your stunning purchase!
Warm regards,
MAISON de SABRÃ Team
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