Easy ordering process, quick delivery and a fantastic product. There was a small issue with the frame when it arrived, but the customer service team responded quickly and sorted everything out with... もっと見る
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Customer service responded quickly and delt with my issue professionally. It was a shame I had to cancel my item in the end but the team made it easy to do and worked hard to sort the issue out.
Not bad products but a terrible website, using filters to look for products is completely broken. Any filters are immediately removed when you go to the next page so it's impossible to actually use it... もっと見る
企業が回答しました
Beautiful products. Appalling service. I have never experienced customer service this poor. For more than 72 hours, I have been trying to resolve a straightforward customs issue. Instead o... もっと見る
企業情報
当該企業による記述
Bonjour! At Maison Flâneur, we leverage the minds of world-class architects, interior designers, hoteliers and their local communities to bring our audience a unique and personal approach to homeware. As travel-enthusiasts, we strive to find authentic locations, and as consumers, we want to create meaningful relationships with the things we buy. We want to put homeware back in the context of the cultures and trends that shape the world we live in. We pride ourselves in showcasing the very best homeware from all over the world, including far-flung and off-the-radar destinations.
連絡先
1 Knightsbridge Grn, SW1X 7QA, London, 英国
- hello@maisonflaneur.com
- maisonflaneur.com
3.8
ほぼ満足
417件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 3％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Prompt and friendly customer service
2025年5月9日
自発的なレビュー
Responsive and fast customer service
Responsive and efficient customer service.
I quickly received the help I needed with my order.
Thanks for the follow-up!
Good experience.
2025年5月8日
自発的なレビュー
Really love the products and fast…
Really love the products and fast answer on questions
2025年5月8日
自発的なレビュー
Maison Flâneur からの回答
Hi Juli,
Thank you so much for your kind words! We're thrilled to hear you love the products and that our team was able to help quickly. If there's ever anything else you need, we're always here for you!
Beautiful candles
Beautiful candles, even better in reality than I'd expected. And the team were super helpful when I emailed saying I needed them delivered for a specific date in time for a wedding.
2025年5月7日
自発的なレビュー
Maison Flâneur からの回答
Thank you so much! We're delighted to hear the candles exceeded your expectations—and even more glad we could help get them to you in time for the wedding. We hope they added something special to the day!
I emailed Maison and received a quick…
I emailed Maison and received a quick response to my inquiry.
2025年5月5日
自発的なレビュー
Maison Flâneur からの回答
Thank you for your kind words! We're so glad to hear you had a smooth experience—our team is always happy to help. Don’t hesitate to reach out again if you need anything!
Gorgeous product + great customer service
Have purchased multiple stunning and high quality lampshades from MF. I'm so appreciative of their helpful customer service (shout out to CJ!) and secure packaging of the delicate product.
2025年5月5日
自発的なレビュー
Maison Flâneur からの回答
Thank you so much for your lovely review! We're thrilled to hear you're enjoying the lampshades and truly appreciate your kind words about our customer service—CJ will be so happy to hear the shoutout! We're always here if you need anything else.
Excellent customer service
Excellent customer service regarding an out-of-stock item inquiry. Looking forward to making the purchase when it’s back in stock!
2025年5月5日
自発的なレビュー
Maison Flâneur からの回答
Thank you for your lovely feedback! We’re so pleased we could help with your inquiry and really appreciate your patience. We can’t wait to have the item back in stock for you—stay tuned!
This is to change a former one star…
This is to change a former one star review as my item has now arrived and is beautiful. I have yet to give to my daughter but I’m sure she will love it. I was offered a replacement item as the original lamp I ordered had not arrived. Was also offered a 20% discount if I took the replacement. I accepted this as it was very similar however I do feel communication could have been a lot faster and clearer. If I had been told immediately that the original order was not available I could have chosen an alternative earlier and not missed her birthday. All turned out well in the end.
2025年5月1日
自発的なレビュー
Maison Flâneur からの回答
Hi Nicola,
Thank you so much for updating your review — we're really glad to hear the replacement lamp has arrived and that you’re happy with it! We hope your daughter loves it just as much.
We also truly appreciate your honest feedback about our communication. You're absolutely right — we should have informed you sooner about the original item’s unavailability, and we’re sorry this led to a delay around such a special occasion.
Your comments are incredibly helpful as we work to improve our service. Thank you again for your patience and understanding, and for giving us the chance to make things right in the end.
Thank you
Beautiful ceramics; excellent customer service
I am delighted with the quality and beauty of the unique ceramic plates, bowls and jugs that I have purchased through Maison Flaneur. Additionally, their customer service team is exceptional, responding quickly to resolve any questions or concerns.
2025年4月24日
自発的なレビュー
Maison Flâneur からの回答
Thank you so much, L Kresse! We're delighted to hear you're enjoying your ceramics—it's wonderful to know their beauty and quality shine through. We also really appreciate your kind words about our customer service team. We're always here if you need anything!
5 stars
I had a great shopping experience at Maison Flâneur! I ordered some plates and they arrived very quickly. The quality is fantastic, and I absolutely love them. Everything went smoothly from start to finish. I’ll definitely be shopping here again!
2025年4月21日
自発的なレビュー
Maison Flâneur からの回答
Thank you so much for your glowing review! We're thrilled to hear you love the plates and had such a smooth experience from start to finish. We can’t wait to welcome you back for your next visit—happy styling!
No returns awful customer service
AVOID. Order took a long time to arrive and was not fit for purpose and not what was advertised. Long wait for a reply from customer service - they don’t offer refunds despite the item being falsely advertised and £50. Really poor customer service. I took the issue up with my bank (as I see multiple other reviewers have), as soon as I did this, their attitude changed and they asked me to cancel it. Ultimately I have no refund and an overpriced non functional item. Whole process taken months. Do not order from this site.
2025年4月23日
自発的なレビュー
Maison Flâneur からの回答
Hi there,
Thank you for your feedback, and we're very sorry to hear about your experience. This is not the level of service we aim to provide, and we completely understand how frustrating this must have been for you.
We sincerely apologise for the delay with your order and the issues you encountered with both the product and our communication. While we aim to provide accurate product information and timely support, it’s clear that we fell short in this instance.
We’d love the chance to look into this further and make things right if we can. Please reach out to us at hello@maisonflaneur.com with your order details so we can review the situation in full and work towards a resolution.
Thank you again for bringing this to our attention – we’re committed to doing better.
High-quality, beautiful
Products arrived promptly and were beautiful– I ordered to the wrong address by mistake, and Maison Flaneur were so supportive over email to support on delivery times, etc. Am very much looking forward to ordering again.
2025年4月23日
自発的なレビュー
Maison Flâneur からの回答
Thank you so much, Emma! We're so glad to hear everything arrived safely and that we could support you along the way. It means a lot to us, and we’re really looking forward to helping you again soon!
If I could give no stars I would
If I could give no stars I would. I have never experienced customer service more obviously designed to make you lose the will to keep fighting in my life. If it weren’t for my credit card company I would be out of pocket over £300 because of the disreputable behaviour of this company. Avoid them at all costs. They knowingly sent me a faulty item and then admitted as much ONLY after I contacted them to let them know the light wasn’t working and to ask for help. They then informed me that they could give me no timeline on when a part to remedy the issue might be in stock and refused to provide assistance with return of the item even though they knowingly sent it out faulty. I had been saving up for this light for a long time and the awful way I have been treated by the company shows a deep disregard for people and their time/money. Truly the worst and most maddening customer service experience I’ve ever had.
2025年1月6日
自発的なレビュー
Maison Flâneur からの回答
Hi Helena,
We're truly sorry to hear how upsetting this experience has been for you — that’s never how we want any of our customers to feel.
We absolutely understand how disappointing it must be to receive a faulty item, especially one you had been looking forward to. As soon as you let us know about the issue, we responded. We also followed up via email but didn’t hear back, which may have added to the frustration — we’re sorry if any messages didn’t reach you as intended. We have now sent over a return label so we can provide you with a full refund
Please rest assured that once your return is received, your full refund will be processed promptly. We genuinely regret the inconvenience caused and appreciate you giving us the chance to make this right.
Thank you
Maison Flâneur からの回答
Thank you for your feedback! We're glad we could resolve the issue and provide you with a smooth experience. If you need anything else, don’t hesitate to reach out!
Customer service is fast at replying!
2025年4月22日
自発的なレビュー
Maison Flâneur からの回答
Thank you for your feedback, Sophie! We're so glad to hear you had a quick response from our team. If you ever need anything else, don’t hesitate to reach out!
Maison Flâneur からの回答
Thank you so much, Sidonie! We’re so glad to hear that our communication met your expectations. We really appreciate your recommendation and look forward to welcoming you back soon!
A Delicious Emporium of Wonder
Good, helpful communicative staff, which is really important! With an amazing emporium of quirky cool design and affordable. I highly recommend Maison Flâneur!
2025年4月11日
自発的なレビュー
Maison Flâneur からの回答
Thank you so much, Clare! We're thrilled to hear you had a great experience with our team and enjoyed our collection. Your recommendation means a lot to us, and we can't wait to welcome you back for more quirky finds!
Excellent and responsive customer…
Excellent and responsive customer service when I emailed with questions. We also loved the French press coffee maker we ordered. It was beautifully made, we just wish it came in a larger size.
2025年4月1日
自発的なレビュー
Everything I've bought from Maison…
Everything I've bought from Maison Flaneur has been beautiful, special and extremely well made. Each piece is a work of art from place mats to coffee mugs. The service is impeccable, orders arrive exactly when scheduled and in perfect condition. Customer service is friendly, efficient and effective. A great company delivering beautiful products.
2025年4月8日
自発的なレビュー
Great customer service
Great customer service, quick response to my email, my order has arrived and I love it!
2025年4月7日
自発的なレビュー
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