Maison Flâneur レビュー 

I haven’t received my order yet but have been delighted with the service, very responsive and happy to make a change to the product at my request. I’m sure I’ll love my lamp.

Beautiful products and great customer service!

responsive, friendly customer service. good communication. will be back!

I placed an order, it took them 2 weeks to let me know this was out of stock. They didnt even offer a refund, and stopped answering my emails. This is such a scam avoid at all costs!!!

I love this shop and the customer service is great

I have been trying to source tapered candles in a very specific colour for my daughter's wedding this summer - The Customer Care team at Maison Flaneur have been extremely generous with their time in helping me make my choice. I love their products - they are incredibly stylish, unusual, and suit modern living perfectly. I especially love their unique, colourful homeware from France and Italy that you simply wouldnt see elsewhere - and there is so much choice! Perfect for presents too. I shall return!

Such pretty glasses, lovely colour combinations!

Our lovely tulipiere leaked when we first used it - a manufacturing defect - but CJ was very helpful and it was replaced.

Maison Flaneur are very receptive and helpful with queries. Questions with regards to product. Great customer service.

I bought some wonderful plates. Sadly, two of them were broken in the mail. The lovely team quickly sent me replacements, and I received them just a few days later—this time intact. I truly appreciate the fantastic, friendly, and speedy customer service! Plus, the store has a gorgeous selection of products. Highly recommended!

My order never arrived, and after initial responses, customer service also started ignoring me. Had to get the bank involved to get my money back.

Placed an order in September for a christmas present for my wife, 3 weeks later was contacted by them saying its now out of stock and would I like a smaller different coloured one for the same price. A politely declined and asked if there would be more stock in before Christmas to which I was told "absolutely" so decided to wait as there was still time.
As christmas drew closer, there response rate grew longer the point that since christmas I have emailed them 9 times and haven't even received an acknowledgement. They have left me no choice but to get my bank involved. Which I'm sure they will drag thier heals on having read other people's reviews.
It's a shame, there are some really great things on this website, it's just run by a bunch of cowboys. Suppliers and customers should seak other vendors as much as possible - AVOID

I have previously posted on this company after receiving shocking customer service. ordered a product in October never received it. Was refused a refund in February. I raised a dispute through my bank which takes 2 months usually. As soon as I raised the dispute I was contacted and asked to cancel it and they would refund me but I also needed to delete my review about them!!! I did not do this. they then emailed me to say that they have refunded me. I still do not have that refund!! they lie and lie and lie. We are now over 1 month from them apparently refunding me and it still is not in my bank. We are 6 months from when I first placed the order! My bank will continue the process and retrieve the money that way. If you have not received your product email them and cancel the order and raise a transaction dispute with your bank but AVOID THIS COMPANY AT ALL COSTS!!

Have been waiting 7 weeks for an order.

No updates, no information from the company.

It was supposed to be delivered weeks ago but no contact from the company at all!!

Feels like a fraudulent scam! Avoid this place at all costs

Issues resolved responsibly and quickly. Love the collection, very curated!

I placed an order for a coffee table, they confirmed my order right away. Then I spent four months asking for an update and they eventually responded saying "oh sorry, we never placed the order and now cannot accept the order." I have never received such poor service - stay away at all costs!

I have found the team at Maison Flaneur to be excellent.

Maison Flâneur has an incredible selection of unique, beautifully curated houseware that truly elevates any space. Every piece feels special, blending artistry with functionality in a way that’s hard to find elsewhere. Whether you’re looking for statement decor, elegant tableware, or thoughtfully designed home essentials, their collection never disappoints.

Beyond their exceptional products, their customer service is outstanding. The team is attentive, responsive, and genuinely cares about creating a seamless shopping experience. From inquiries to delivery, everything was handled with professionalism and care.

If you appreciate high-quality craftsmanship and a touch of charm in your home, Maison Flâneur is a must-visit! Highly recommend!

great on line dialog with the customer team