Although the order took over 7 months to arrive communication was provided throughout. It was frustrating as ordered for a Xmas present but it appears to be a smaller business with shipping issues. I... もっと見る
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レビュアーのコメントを見てみましょう
I never received my order. They never responded to any of my emails or dm’s. It’s been over a month and I’ve still heard nothing. I am having to get a refund through my back. Incredibly unprofessional... もっと見る
My wife had her eye on this Hammam kit for Eid, so I surprised her with it — and now it’s become a non-negotiable every two months! Her skin has never looked more glowing and we’re both obsessed. On m... もっと見る
Placed an order back in November 2025 that never arrived. I sent them several emails chasing up an update on my delivery, but received no response so I opened a chargeback with my bank. Only after o... もっと見る
2.9
まあまあ
94件のレビュー
ネガティブなレビューの 72％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing customer service everytime
Amazing customer service everytime. Such great products!! been using for a while now!
2026年4月24日
自発的なレビュー
Maisonzee からの回答
Thank you so much for this y Aishah — it genuinely means the world! 🤍 Knowing you've been with us for a while and still love the products is exactly why we do what we do. The hammam ritual deserves to feel special every single time, and we're so glad it does for you. See you in the shower! 🫧
Maisonzee からの回答
Thank you so much! 🤍 The Dry Nourishing Oil is such a special one — there's nothing quite like that post-hammam glow. So happy it's found a place in your routine. Come back and tell us what you think next time! 🫧
I’ve been using the Hammam bundle from…
I’ve been using the Hammam bundle from Maison Zee consistently for about a year now, and I genuinely love it. I repurchase it regularly and have built it into my routine every second Sunday. it’s become my little self-care ritual.
The exfoliating glove is honestly the standout for me. My skin has never felt smoother or looked better. Since moving to the UK and dealing with hard water, my skin really struggled, but this routine has completely transformed it. It leaves my skin feeling clean, soft, and refreshed every single time.
Speaking purely from a product perspective the quality and results are amazing. For me, it’s been 100% worth it, and I’ll definitely keep repurchasing.
If you’re consistent with it, you’ll really see the difference.
2025年12月18日
自発的なレビュー
Maisonzee からの回答
A whole year, every second Sunday — you're living the ritual exactly as it was meant to be! 🤍 This genuinely made us smile. The hard water struggle is so real, and hearing that the bundle has completely transformed your skin means everything to us. The Kessa Glove has a way of doing things no other product quite can — so glad it's found its place in your routine. Thank you for sharing your experience so honestly, and for coming back time and time again. Reviews like this remind us exactly why Maison Zee exists. See you next Sunday! 🫧
Gorgeous products
Gorgeous products. Smell amazing, leave your skin feeling soft, refreshed and smelling fab! Wouldn’t hesitate to buy again x
2026年2月12日
自発的なレビュー
Maisonzee からの回答
This made us so happy to read! 🤍 Soft, refreshed and smelling fab — that's the hammam experience right there. The scent is something really special to us, so knowing it lands that way means a lot. Can't wait to have you back! 🫧
Awful experience
Awful experience. Ordered and had to wait nearly a month for the order. After consistent back and forth I finally received. No good gesture of refund, only excuses about product shipping delays. If you are going to advertise your product on an offer and it still be advertised whilst I am awaiting my order this is terrible service. You as a company should understand stock and have a back up for things not going too plan. You should not expect your customers to just accept when it’s way over your own stated delivery period.
Edit - they have now advised I ordered on pre order. That was incorrect. I was told AFTER my order - when I complained they had not sent my order yet they were still advertising bundles- and had ‘50 left in stock’ however I was still waiting on mine . I was also advised it was a shipping error that I was waiting on. So is it a shipping delay or a pre order? . ‘The only item affected was the kessa glove’ - that’s one of the main components! How else am I supposed to slough the dead skin away? I have the full email thread I am happy to share since you are trying to shy away from any blame !
2025年8月18日
自発的なレビュー
Maisonzee からの回答
Hi Jennifer,
Thank you for your review, we always welcome honest feedback.
We do want to share the full picture for transparency. Your order was placed as a preorder, which carries a stated lead time of up to 8 weeks. Your bundle was dispatched just 13 days after ordering — well within that window and significantly ahead of the stated timeframe.
The only item affected was the Kessa Glove, which was delayed due to a supplier issue outside of our control. Rather than ask you to wait, we dispatched the rest of your order immediately, kept you updated throughout, and sent your Kessa as a priority the moment stock arrived. Store credit was also added to your account as a gesture of goodwill.
We have also reached out to you personally and would love to hear from you directly so we can make sure you feel truly taken care of.
We hope you are now enjoying your full Maison Zee ritual, that is what we are here for.
With warmth,
Absolutely no honesty or transparency
Absolutely no honesty or transparency. I placed an order in November and had so many broken promises for delivery times. I was so excited about this company and their products but it is unacceptable to take people's money and then stop replying to genuine queries.
2026年4月18日
自発的なレビュー
Maisonzee からの回答
Thank you for sharing this, and I'm truly sorry for the experience you had. The delays and communication failures during that period were unacceptable, and I completely understand the frustration, especially when you were genuinely excited about the brand. I have since reached out personally and I hope we were able to make things right. This is not the standard Maison Zee holds itself to, and the changes we've made since mean this experience is not one any future customer will share. I hope to have the chance to show you what we're really about. 🤍
I loved and used all the products
I loved and used all the products. It’s really good when you dedicate a day to following all the steps. I did preorder this a while ago and the delivery wasn’t the fastest and an item was forgotten. I did communicate a few times but they were able to send out everything. I really do love this product and will continue supporting.
2026年1月1日
自発的なレビュー
Maisonzee からの回答
Thank you so much for this, and for your patience through what wasn't our smoothest moment — it truly means a lot that you stuck with us. 🤍 The preorder period was a really difficult time operationally, and we're so glad the team was able to get everything sorted and out to you. You're so right about dedicating a full day to the ritual — that's when the magic really happens! We're grateful for your continued support and can't wait for you to experience the next order with the seamless service you deserve. See you soon! 🫧
Scammers.
Scammers.
Waiting 11 weeks for my order so far and they are no longer responding to messages
I am having to claim back my money via my bank
I was incredibly patient but it comes to a point where the lies are just no longer good enough
They also breach GDPR rules - sending emails to hundreds of people publicly - not via BCC
Avoid avoid avoid do not give them your money
This company needs to close
2026年4月17日
自発的なレビュー
Maisonzee からの回答
I'm truly sorry for the experience you had — the wait, the frustration, and the feeling of not being heard. None of that was acceptable, and I understand why you reached out to your bank. I have since been in touch personally and I hope we were able to resolve things for you.
Regarding the email incident — this was a genuine human error and not something taken lightly. The correct steps were taken immediately: affected customers were notified the same day, the incident was formally documented, and a full review of our processes was carried out to ensure it won't happen again.
Maison Zee is a small, founder-led brand that went through a very difficult operational period. That is not an excuse — but it is context. We have made significant changes and are committed to the standard our customers deserve. I hope in time we have the chance to show you that. 🤍
Definitely Recommend
I absolutely love the products. The skincare has completely changed my routine for the better, and I’ve ordered several times now. My skin feels so much softer and I’ve genuinely noticed a reduction in pigmentation. I’ve tried so many exfoliating gloves over the years, but this one is honestly genius. It actually does what it’s meant to do and leaves my skin feeling refreshed. I've noticed a reduction in my acne too.
I’m obsessed with the body oil — I use it nearly every day. I use the clay and soap every other week and they make such a difference. My skin feels amazing.
Yes, there have been some delivery delays, but considering everything going on, it's completely understandable. I’ve always been kept in the loop with updates, which I really appreciate.
I think it’s a bit unfair that some people are leaving negative reviews purely based on delivery times, especially when Maison Zee clearly states that items are pre-order and sends regular email updates. I’ve always received my orders in the end, so it’s definitely not a scam.
Haleema x
2026年4月15日
自発的なレビュー
Maisonzee からの回答
Haleema, this genuinely brought tears to our eyes. 🤍 Thank you — not just for the kind words about the products, but for taking the time to share your experience so honestly and so generously. Knowing the routine has made a real difference to your skin, your pigmentation, your acne — that is everything. That's exactly why Maison Zee exists.
And thank you for understanding the journey we've been on. It hasn't always been smooth, and we've never taken the loyalty of customers like you for granted. Knowing you felt kept in the loop and supported throughout means the world to us.
The Kessa Glove, the Body Oil, the Clay — you're doing it properly and it shows! We're so proud to be part of your routine. See you for the next order! 🫧
— Zahra & the Maison Zee team
My experience with this company has…
My experience with this company has been faultless. I ordered the full hamam ritual and think the products are exceptional. I also can't fault the customer service.
2026年2月13日
自発的なレビュー
Maisonzee からの回答
Thank you so much, this is just wonderful to read! 🤎 The full hammam ritual is such a special experience and we're so proud of every product in it. So glad the customer service matched up too. We really appreciate your support! 🌿
Data protection = 0…Leaked my personal…
Data protection = 0…Leaked my personal email address and name, when sending out marketing emails!
2026年4月17日
自発的なレビュー
Maisonzee からの回答
Hi Farrah, I am so sorry, this was a genuine human error. A review request email was sent today and recipients were CC'd instead of BCC'd, meaning email addresses were visible to others. No other personal data was shared, but I completely understand why this is alarming and unacceptable. I've already taken steps to address it. Please email me directly at orders@maisonzee.com and I will ensure you're kept informed. I'm truly sorry.
Everything was great
Everything was great, only issue was the supply was out of the mitts and I wish i was told before I got concerned about my order, other than that, support was great once I got an update
2025年8月11日
自発的なレビュー
Maisonzee からの回答
Thank you, Gabriel, really appreciate the honest feedback! 🤎 You're completely right that you should have been told about the stock issue proactively rather than having to worry about your order. That's a lesson we've taken seriously. So glad the support came through once contact was made, and we'll make sure communication is much faster from the start going forward. Hope to see you again!
Long waiting times
Took ages to arrive. More than a month.product was good though. I don’t remember date of experience
2026年4月17日
自発的なレビュー
Maisonzee からの回答
Thank you for the honest feedback, and really glad you loved the product! 🤎 The wait time you experienced was during a period when we faced stock delays from Morocco that affected a number of orders — something we've since worked hard to resolve. Delivery times are now back to normal and we'd love to have you back for a much smoother experience.
Oh dear delivery took so long!
Oh dear delivery took so long!! I was still chasing my order 3 weeks later only for customers to state ‘it will be posted soon’. Order arrived and was missing one item. Reached out to customer services again and no reply back. Luckily a few more weeks later and my product arrived. Would I use again…. No!
2026年1月12日
自発的なレビュー
Maisonzee からの回答
Hi Colette, I'm really sorry for the experience you had. The delays, the vague updates, and then having to chase again for a missing item, none of that was acceptable and I completely understand why you wouldn't want to come back. We went through a genuinely difficult period with stock delays from Morocco that affected fulfilment and communication, and it clearly let you down at every step. I hope that if you ever do give us another chance in the future, the experience will be completely different. I'm sorry we didn't get it right for you
Products are great quality
Products are great quality. Customer Service are always there and reliable.
2026年4月17日
自発的なレビュー
Maisonzee からの回答
This really means a lot, Mehnaz, thank you! 🌿 Knowing the products landed well and that you felt supported makes everything worthwhile. We're so glad to have you with us. 🤎
Fantastic experience
Fantastic experience and I love this company. I hope that they grow even more as that is what they deserve
2025年12月29日
自発的なレビュー
Maisonzee からの回答
This made us smile so much, thank you! 🤎 Comments like this are what keep us going. We really appreciate your support and hope to keep earning it.
Great product!The products feel very clean without…
The products feel very clean without drying out the skin which I really appreciate since I have really dry skin. I also really love the black soap combines with the exfoliating glove for my keratosis Polaris. Would definitely buy again!
2026年4月17日
自発的なレビュー
Maisonzee からの回答
Thank you, Gilda! 🤎 This is so great to hear, the black soap and kessa glove combo is genuinely one of the best things for keratosis pilaris, so we're thrilled it's working so well for you. And no stripping of the skin is exactly what we aimed for with the formula. We'd love to have you back!
Amazing product
Amazing product, melts away all the dead skin and leaves the skin shiny and smooth. I had to wait sometime for my order as it was pre order but amazing product nonetheless!!
2026年4月17日
自発的なレビュー
Maisonzee からの回答
Thank you so much, Aqsa! 🤎 We really appreciate your patience with the wait, and we're so glad the products made it worthwhile. That smooth, shiny skin feeling is exactly what the hammam ritual delivers!
Lovely products
Lovely products! I got the kit with the scrub and clay mask and my skin felt so smooth after. I will definitely buy again
2026年2月10日
自発的なレビュー
Maisonzee からの回答
Thank you, Lili! 🤎 The scrub and clay mask together are such a powerful duo, that smooth skin feeling afterwards is so satisfying! Can't wait to have you back.
Love the Hammam experience 🤍 skin is…
Love the Hammam experience 🤍 skin is radiant !
2026年4月2日
自発的なレビュー
Maisonzee からの回答
Radiant skin and a proper hammam experience — that's the dream! 🤎 So happy you're loving it. Thank you for sharing!
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