Mammoth sent an email after 5pm the day before scheduled delivery stating they could not source the equipment, and asking if I wanted a refund. I responded saying would take the refund, which they th... ãã£ãšèŠã
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Do not use this company. I hire and paid for a portable aircon unit 2 weeks before required date. 2 days before scheduled delivery I received a short note to say that they would not be providing it... ãã£ãšèŠã
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CRIMINAL!! What you see online is not what you get. They take your money and then send out a tender for anyone who wants to turn up at your house and deliver what they want even if it is nothing lik... ãã£ãšèŠã
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Despite sending confirmation of delivery, less than 24hours before the delivery was cancelled. It is near impossible to talk to a team member via the telephone lines once you actually find a number th... ãã£ãšèŠã
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Mammoth Hire ã«ã€ããŠ
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With FREE national delivery and over 2,000 collection points, Mammoth Hire offers DIY and Trade customers a great value same-day tool hire service.
Our tool hire range has over 2,000,000 products ranging from floor sanders and ladders to mini diggers and scissor lifts.
Book & Pay Online: Visa, Mastercard, Apple Pay, Google Pay or PayPal.
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Mammoth Hire, FREE National Delivery, Over 2,000 Collection Points, è±åœ
- 03330 384 944
- mammoth-hire.co.uk
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Failed to deliver my order at all
Failed to deliver my order at all. Not being able to complete my loft insulation
2026幎1æ21æ¥
Mammoth Hire ããã®åç
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards Mammoth Customer Service Team
Unreliable, not worth the hassle
I was charged a £30 change of booking fee for a floor sander hire that ultimately did not go ahead. While the hire cost was refunded, the company has refused to refund this fee, despite no service being provided.
Having booked days off work for this, itâs beyond disappointing and frustrating. My booking fee being refunded should surely been seen as the minimum compensation for having days wasted.
Customer service repeatedly relied on âcompany policyâ rather than addressing the fact that the hire never took place. Charging and retaining a fee for a service not received is unreasonable and, in my view, not consistent with consumer rights.
A disappointing experience and poor handling of a straightforward refund.
2026幎1æ23æ¥
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Mammoth Hire ããã®åç
Hi Sophie, Could you please drop me a message at MyExperience@nationaltoolhire.co.uk. I will look into this further.
No show delivery
Ordered a ladder to be delivered today but after no communication by 1530 when I had paid for express delivery by 1300, I contacted them to be told it wouldnât be coming. Not a dependable business model.
2026幎1æ21æ¥
Mammoth Hire ããã®åç
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number.
Regards NTH Customer Service Team
Terrible service â wasted time, money, and endless frustration
I booked a sander hire through Mammoth Hireâs website, believing I was booking for the same day, 2 January 2026, for a weekend hire. I paid in full upfront by Mastercard (over £255). I received no clear confirmation of the delivery date.
When I didnât receive confirmation that the sander would arrive on 2 January, I contacted the company via their Zendesk live chat to ask whether it was arriving that day and to request additional sanding discs. I received no reply. I also tried calling them and stayed on hold for 1 hour, 17 minutes, and 16 seconds (position 9 in the queue) without anyone answering before I was forced to hang up.
On 3 January 2026, believing the hire was meant for the previous weekend and had not happened, I emailed to request a refund. I received no response. On 8 January 2026, I contacted them again, asking either for my money back or to reschedule the hire for the following weekend. Again, no reply.
Only on 9 January 2026 did Mammoth Hire finally respond, stating that the booking had actually been made for that day and that weekend. When I immediately tried to cancel, they refused and said no refund would be given, despite the fact that I had contacted them multiple times before this date by email, Zendesk, and phone to cancel or get my money back.
They then forced the delivery for 9 January, leaving me with no realistic option, as they were threatening to keep the full payment and even charge more for any change. Even worse, the sander did not arrive at all, meaning I wasted an entire weekend waiting for equipment that never showed up.
As a result:
I lost a huge amount of time
I experienced significant stress and frustration
I am still out of pocket, with over £255 blocked
I never received the equipment I paid for
This is completely unacceptable. The company ignored timely cancellation requests, failed to communicate, refused a refund, forced a delivery date I did not want, and then didnât even deliver the sander. This feels unfair and contrary to basic consumer protection principles for online purchases.
I would strongly advise others to avoid Mammoth Hire unless they want to risk losing their money and their time.
2026幎1æ9æ¥
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Mammoth Hire ããã®åç
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards Mammoth Hire Customer Service Team
Could not supply the equipment ordered
Could not supply the equipment ordered. Wasted a day waiting for it.
2026幎1æ3æ¥
Mammoth Hire ããã®åç
We are really sorry to hear that you have had an issue with your order. It is never our intention to let our customers down, please drop us a message at MyExperience@NationalToolHire.co.uk where we would like to discuss this further. Please remember to include your Order number.
Regards Mammoth Hire Customer Service Team
The machine didn't work & I found itâŠ
The machine didn't work & I found it impossible to contact you about it.
2026幎1æ1æ¥
Mammoth Hire ããã®åç
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards Mammoth HIre/NTH Customer Service Team
Delivered on time
Delivered on time by a very courteous person great service.
But after contract time tower was left at our house for greater than 5 days causing a great deal of inconvenience having to lock away for security reasons. Contacted hire company but got very oor response. Will not use again.
2026幎1æ5æ¥
Mammoth Hire ããã®åç
Thank you so much for taking the time to leave us a Review. We really do appreciate it . Please don't hesitate to get in touch is there is anything else we can help you with around any future hires. Have a great day Regards Mammoth Hire Customer Service Team
We did not receive the ladder even thouâŠ
We did not receive the ladder even thou we paid priority delivery
2026幎1æ4æ¥
Mammoth Hire ããã®åç
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards Mammoth Hire/NTH Customer Service Team
I received a non-functional machine
I received a non-functional machine, and reaching out to someone for assistance was impossible, yet you've managed to organize a replacement at a time that is inconvenient for me.
2025幎12æ31æ¥
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Mammoth Hire ããã®åç
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards Mammoth Hire/NTH Customer Service Team
The hiring process was efficient
The hiring process was efficient, and even though it was clear they were merely brokers passing orders to actual plant hire firms, as long as it functioned well, it didn't seem to matter. However, retrieving my £500 deposit has been a frustrating ordeal; two months after returning the equipment, I haven't received any refund. Despite receiving a statement of the amount due and cheerful replies from what seems to be an AI support email, the money hasn't come through despite numerous follow-ups and promises of soon. Not recommended.
2025幎12æ28æ¥
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Mammoth Hire ããã®åç
Thanks for reaching out to us here at National Tool Hire. Please bear in mind that your Deposit will be refunded after 21 Working Days after your collection date. If this time has passed, please drop us an email with your order number to MyExperience@NationalToolHire.co.uk for us to look into this further for you. Regards Mammoth Hire/NTH Customer Service Team
The hiring process was seamless
The hiring process was seamless, even if I discovered they were simply intermediaries forwarding orders to actual plant hire companies. As long as it functions properly, it doesn't really matter.However, the struggle to retrieve my £500 deposit has been frustrating. It's been two months since the equipment was returned, and I haven't received any refund. Although I've received statements showing the amount due and cheerful responses from the support team, likely AI, there's still no money despite persistent follow-ups and endless promises of an imminent return.Steer clear.
2025幎12æ27æ¥
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Mammoth Hire ããã®åç
Thanks for reaching out to us here at National Tool Hire. Please bear in mind that your Deposit will be refunded after 21 Working Days after your collection date. If this time has passed, please drop us an email with your order number to MyExperience@NationalToolHire.co.uk for us to look into this further for you. Regards Mammoth Hire/NTH Customer Service Team
Stair scaffolding too big for stairs, refusing refund
Diabolical customer service and misleading product description. We ordered indoor scaffolding for stairs, obviously checking the size. The scaffolding delivered was too wide for normal size stairs and we had it picked up for return 30 minutes after arrival. Contacted customer service for refund and after two weeks received a reply showing a supposed little clip from their small print ( which I still haven't found) stating they cannot guarantee size of any products delivered. DO NOT HIRE from this firm.
2025幎12æ15æ¥
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Mammoth Hire ããã®åç
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards NTH Customer Service Team
Avoid
The actual hire process went smoothly and although it became evident that these guys were just a sales agent passing your order on to 'real' plant hire companies, so long as it works, who cares, right?
Getting my £500 deposit back is an ongoing nightmare though, two months since the equipment was returned and I have yet to get a penny back. Had a statement of how much is owed, always a chirpy response from a (probably AI) support email, but money none despite lots of chasing and lots of promises of 'soon'.
Avoid.
2025幎10æ26æ¥
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Mammoth Hire ããã®åç
Thanks for reaching out to us here at National Tool Hire. Please bear in mind that your Deposit will be refunded after 21 Working Days after your collection date. If this time has passed, please drop us an email with your order number to MyExperience@NationalToolHire.co.uk for us to look into this further for you. Regards Mammoth/NTH Customer Service Team
very bad experience with this company
very bad experience with this company, I tried to rent three times a ladder and there are always an error, the order never arrived on the agreed date or time, even after paying extra for urgent delivery(before 1 pm).
the third time it still didn't arrive, and they marked it as the costumer's fault. They wanted to charge extra.
2025幎12æ20æ¥
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Mammoth Hire ããã®åç
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards Mammoth/NTH Customer Service Team
This is the worst company ever
This is the worst company ever; they're thieves. I wanted to rent a ladder. They canceled three times, and the last time they made me wait for three hours at the front door and never showed up. After all that waiting, they sent me a message saying they canceled because they couldn't find anyone home. My front door was open the whole time. They have no shame. And now they refuse to refund my money; they're scammers.
2025幎12æ19æ¥
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Mammoth Hire ããã®åç
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards NTH Customer Service Team
Took my order and payment and then onâŠ
Took my order and payment and then on the day of delivery messaged to say they could fulfil the order leaving me with trades and tools onsite and no platform. No apology either and now waiting for a refund. I wish I had looked on TrustPilot before ordering. Fortunately South West Sales and Hire in Plymouth were incredible and sorted me with an alternative and even dropped it to site there and then!!!! Thatâs what you call customer service.
2025幎12æ19æ¥
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Mammoth Hire ããã®åç
We are really sorry to hear that you have had an issue with your order. It is never our intention to let our customers down, please drop us a message at MyExperience@NationalToolHire.co.uk where we would like to discuss this further. Please remember to include your Order number. Regards NTH Customer Service Team
All Good
Made my order then read the reviews and thought I was in for a disaster. But I wasn't. My hire turned up on time and was collected without issue on the day my hire finished.
Yes Mammoth or National Toor Hire are middlemen - my order was actually fulfilled by Speedy - but it all worked out fine for me.
2025幎12æ15æ¥
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Mammoth Hire ããã®åç
Thank you so much for taking the time to leave us a 5 Star Review. We really do appreciate it. Please don't hesitate to get in touch if there is anything else we can help you with around any future hires. Have a great day. Regards Mammoth Hire/NTH Customer Service Team
Couldnât deliver item on requested andâŠ
Couldnât deliver item on requested and stated available dates, website needs to be linked to what is actually available not just take your money and then let you down. Time is the biggest cost for the customer in this scenario. Be upfront donât over promise and under deliver
2025幎12æ2æ¥
Mammoth Hire ããã®åç
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards NTH/Mammoth Hire Customer Service Team
Sanding machine hire
Booked and paid about £160 to hire a floor sander for the next day having struggled with HSS availability. Receipt sent with instructions stating delivery next day between 07:30 - 5:00 next day, large window but was expecting this to be narrowed down AM on the delivery day.
Stayed at home till 9:30, no update so rang. Promised a call back but phone forthcoming, three more calls later and still no further forward.
Finally at about 12 I managed to get hold of someone who could help. There was no availability booked for the sander and they were throng their â4000â depots to source oneâŠ
âŠThem told that unlikely to get one for the booked day but someone would call me to offer me an alternative day.
So, whatâs the point in booking something for a specific day when they havenât got availability? The only conclusion you can draw is that they are a middle man just taking your payment and then trying to fulfill it.â
A bit crap if you ask me. Refund requested.
2025幎12æ2æ¥
Scam
Scam, been waiting all day for a tower no emails, no phone calls, nothing. No one to get hold of ridiculous
2025幎12æ2æ¥
Mammoth Hire ããã®åç
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards NTH/Mammoth Hire Customer Service Team
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