mandsbank.com レビュー 

This bank is rubbish. I wish I could give ZERO stars.

Read the reviews before committing — everything people are saying about the loan process is true.

We applied for a loan at a low APR and were told the agreement would be sent by email. More than two weeks later, we are still waiting. Every time we contact them, we’re simply told to wait for the agreement to arrive.

A loan application should not be this difficult or take this long. Very disappointing experience and I would not recommend M&S Bank based on this.

I can't log on as I use a high security operating system on my phone, and M&S only tolerates lower security operating systems. There's also no option to use a physical key if someone were a high-risk customer.

Applied for a loan, heard nothing for days, phoned up and cancelled. Tried someone else and the money was in my account within half an hour. Don’t waste your time with M&S and read other reviews. Pathetic.

Extremely pathetic services. They try show low interest rates once you apply get hard searched they call you as we are assessing you typically common behaviour. Once you call again they will either rejects you or they hike your interest rate they can never be paid.

I submitted my loan online Saturday evening and then first thing Thursday morning I received my loan approval email. Was offered the advertised apr of 5.9% and had funds in my account only a few hours later after signing the agreement.

My application was reviewed prior to approval most likely due to only moving house 2 months ago with a new mortgage.

Overall I am very happy with the service provided. As advised online, their advertised apr is reserved for those with excellent credit history and a high credit score. Provided you have these you will be offereds the apr quoted on the eligibility calculator.

I found the loan application process extremely misleading. The application indicated that a soft credit search would be carried out, but as I progressed through the application, I became concerned that this may not be the case. In particular, the wording stating that the APR I may receive could differ from the rate initially presented made me reluctant to proceed without first clarifying whether a hard credit search would be performed.

As I did not want to have a hard search recorded on my credit file simply for obtaining a quote, I decided to contact M&S Bank directly before proceeding.

My first call was particularly poor. The call was disconnected with the explanation that the adviser could not hear me, despite the fact that I could clearly hear what sounded like approximately ten people talking in the background.

I called again and was eventually connected to an adviser named Vie. Unfortunately, there was still a significant amount of background noise, which made the conversation difficult and unprofessional.

I specifically asked Vie whether proceeding with the personal loan quote would involve a soft search or a hard search. Rather than providing a clear answer, she asked me what the application had said and told me, in effect, that whatever it stated on the website was what would happen.

I then asked what would happen if I continued with the application, received the loan quote and subsequently decided that the APR was too high and I did not want to proceed. I was told that I could cancel the loan within 14 days. I then specifically asked whether cancelling the loan would have any impact on my credit file. Vie said that she did not know.

At that point, I asked again whether a hard credit search would be carried out. Once again, I was unable to get a clear answer. I was simply told that she did not have that information and that I should rely on whatever the website stated.

I find this extremely concerning. I was contacting M&S Bank specifically because I wanted to establish whether proceeding would affect my credit file, yet the member of staff dealing with my enquiry was unable to explain one of the most fundamental aspects of the loan application process.

The combination of the unclear application wording, the lack of transparency regarding the type of credit search being conducted, and the inability of the adviser to answer basic questions left me with no confidence in proceeding. I ultimately decided not to continue with the application, particularly after seeing other customer reviews describing similar concerns.

I would like M&S Bank to investigate this matter and provide a clear explanation of:

Whether the initial loan application involves a soft search or a hard search, and at exactly what stage this occurs.
Whether continuing to obtain a personalised loan quote can result in a hard search being recorded on a customer's credit file.
What exactly happens to a customer's credit file if they receive a quote but decide not to proceed.
Why your adviser was unable to provide a clear answer to these questions.
Whether the information provided on the loan application is sufficiently clear and transparent to customers.
I appreciate that staff may not have an answer to every question, but I would expect an adviser working in a department responsible for personal loans to be able to clearly explain the impact of an application on a customer's credit file, or at the very least obtain the correct information rather than repeatedly telling the customer to rely on wording they are already seeking clarification about.
Overall, I found the experience frustrating, misleading and unprofessional. I hope M&S Bank will take this complaint seriously and review both the application wording and the customer service I received.

I look forward to receiving a clear and substantive response.

I would give it no stars if I could. Applied for a loan as the best rate being offered only to have it doubled when documents came for signatures. I have now called them for an explanation but was unable to understand the lady speaking to me. So I just cancelled. Now been told that this goes against your credit score . This is diabolical and should be looked into. Martin Lewis needs to make people aware as this is an unfair practice. Do not use this bank is my advice. As a fully paid up home owner with no bad credit history ever this is shocking treatment.

Do not use this company, they are absolute scumbags. They operate a bait and switch tactic on loans, your initially offered a low rate of APR after input in your basic information, then after doing the hard search and not even notifying you they tell you you're accepted via email but when you read the terms it's up to four to five times higher APR then what was offered. I honestly hope they go out of business!!!

Politely Useless.
I raised a query on Chat, re a specific debit on my credit card.
Various back and forth
Including being shown the same reference that I could see
I still have no idea who I paid the money to.

Avoid!
I applied for a personal loan, signed the agreement which said I would receive the loan within 5 working days. I called them after 7 days to be told there was an issue with my bank details, would have been helpful if they contacted me to tell me this! My bank account is in my maiden name so it was amended and I was told I’d receive a new agreement to sign within 24 hours, I called 3 days later to be told the same thing. I called again today and was told it’s been referred and this can’t be expedited. I have now cancelled the application because I have no faith that I will receive the funds, although they were quick to tell me it will affect my credit score. Very unfair considering I have only cancelled due to them.

Still can't be bothered to respond to complaints. Disgusting service from such a large company. They offered me a loan at 5.9% and at the end of the application, tell me that the payment was going to be higher because I didn't qualify for the lowest rate. They weren't even close. The rate I was offered was 14.9%. I'm now inundated with emails telling me to sign my documents. You know what you can do with your documents M and S don't you? You've now lost a customer because I've cancelled my credit card with you and you've gained a poor review. There's nothing wrong with my credit references and I'm willing to bet, there's no one out there with a rate of 5.9% with your loans. Nothing more than thieves.

Went for 5.9% loan. Same as others. Told answer within 5 days. We have good credit scores and repaid fully many interest free loans with Gas
, DFS, SCS etc over years. Have a fully paid up house. Had to ring them after 5days to be told NO. Letter in post, Still waiting. Went to Nat West and sorted in an Hour. MS SHOULD BE ASHAMED. AVOID!

Just shocking. Applied for a loan using comparison website. This lots offered 5.7% I decided to go with them they offered the best rate. After applying on their website they replied that they would respond in 3 to 5 working days. After 5 days I saw nothing. Later checked my spam and saw an email that they sent immediately after their auto reply saying I wasn't accepted. I wondered why as credit rating was excellent and not in debt. How I wish I read the reviews before applying. Never again

Applied for a loan, was accepted, the email received said they would sign and pay money within 3 days from signing the contract. 4 days later I call to check progress as I've heard nothing to be told I've been declined and "a letter has been sent to my address to decline" (which I haven't received). Shocking service, which has thrown the timeline of new vehicle purchase all out. That aside, I have more money in my account than the loan value, no missed payments, and a high credit score so god knows what you must need to get a loan. Shocking communication. Went to Natwest, got accepted, a better rate and paid out the same day. Absolute timewasters - avoid!

Let’s just say I believe I was unfairly treated over a currency redemption transaction and have referred the travel money issue to an outside body. I would never use M&S Currency Exchange again.

Never again, accepted for the loan and money was paid within 3 days. Decided I no longer needed the loan so it was paid 2 days later. M & S bank somehow could not locate the money that was confirmed sent to the correct account with the correct reference for over a month. The money was eventually located in their account, yet they have charged me for their failings! I am still chasing them up for a refund of monies lost. Complaint has been raised but just sent round in circles, my next step is to now contact the financial ombudsman.

Bought Czech Koruna from M&S Travel Money. It emerged, when we arrived in Czechia, two notes were old currency four years out of date. Complaints to M&S Travel Money, M&S Bank, M&S Retail and even the Chief Executive have just blamed each other, and they said they didn't believe we got them from M&S Travel Money.

First time round - great

2nd time round - avoid!! They try and change the APR last minute then won’t remove the hard search from your file when you reject it.

Avoid Avoid

They steal your money they change the % last second

Getting the loan jump through hoops paying it off worst experience ever had to put my own name to pay it off so complicated spent 3 hours explaining they do not even have a business anymore bank would not recognise it