Mansuristore レビュー 29

Ordered cat tracker but got no confirmation email, item never arrived. Customer services were useless could not give me any updates and very unprofessional. AVOID!!! I wish I read these reviews before I wasted £30. I would give this minus stars if I could

I placed an order online 6 May but did not receive any confirmation of order. I sent them an email on 9 May and again on 11 May, chasing confirmation of order, but no reply received.
Then I read the reviews up here on Trustpilot and realise that I'm probably not the only one having such problems. Thank goodness it's only £45 and I paid by credit card, so will reclaim payment in 30 days if nothing good comes out of this order.
I'd suggest any future prospective buyers steer clear of what (I now realise) seems to be a "too good to be true" product offer. Silly me!!!

I have had the same issue as others on here. Bought two cat "GPS" trackers For £40+ and have found they are just the cheap key finders, that have limited distance and are not fit for purpose. Have been requesting return and refund from customer service, who keep advising me the evidence that the tracker is unused is being "reviewed". I don't think I'll be seeing a refund for this item.

UPDATE: I did at least get a refund so changed my rating based on this.

Sent wrong tracker. I've requested refund and was asked to send video proving I had received wrong tracker I did this and still no refund. Now ignoring my emails.

SCAM SCAM SCAM
All looks great until you receive the item (delivered after around 8 days) and realise they are the crappie, cheap bluetooth item finders worth A LOT less than you paid. AVOID AT ALL COSTS

I would give minus stars if it were possible!
The address for Mansuri is non existent (Birmingham UK).
The telephone number does not accept calls. "All calls to this number are blocked".
The reviews on their site are NOT real, every one FAKE.
I ordered a tracker for the "elderly" on the 28 April. On the same day it confirmed "despatched".
After many emails, which are now being ignored, it seems that it's now "in transit" from China!!!
Yesterday I requested a refund, within the 14 day "cooling" off period. Within a few minutes, after showing a message saying "no activity", the label was printed and a short time after, it said it was in transit!
Needed this urgently and did explain this to 'Emily". I kept getting the same reply, "wait a couple of days". So, seven days after it was "despatched" and after I had asked for a refund, it's supposed to be on it's way! To say I'm furious doesn't come close.
AVOID THIS "SHOP" LIKE THE PLAGUE!!!!!

**Edit**
After many emails, I have managed to get the money refunded.
The "GPS" tracker arrived today... it only works up to 75ft and if there are no obstacles! No use to man or beast!
It's just a cheap 'air' tag, NOT a GPS tracker where you can track a person with dementia etc.

Scam - not gps trackers.
Bluetooth find my keys in the same room type things.
Dont responds to emails.
Contact number on website doesnt work.
100000% scam avoid.

They stopped responding to my emails.

I filled in a form with my bank and had the money back into my account within the hour. They must be aware of this company.

*Update: I requested a refund trough my bank and managed to receive the money back by providing proof of a scam. I had no more communication from the company and I doubt they had any intention of refunding. They have not requested the key finders back. So if you have paid them I suggest you raise the concern with the bank or credit company you have paid as this whole circus very unlikely will refund unless pressed by bank *
We bought 2 cat trackers from this site. They cost 44£ which felt okay price for the items you get. They have put up 5 star reviews on their site so it looks legit. The trackers arrived within 2 weeks, the shipping was not too bad. The problem is, instead of cat trackers we received 2 key finders. Like literally cheapest ones, for finding keys or wallet, not meant for pets at all. I got in touch with this Emily from customer service, at first she responded and I provided all the proof that wrong items were sent and I requested a refund, happy to send them back. No more emails after that. I did email them again, for now no reply. So probably I wont get my money back, avoid this company at all costs. They just scam you. Customer service is dreadful too, stay away.

UPDATE - They sent the wrong GPS tracker! They sent me a cheap tracker to go on a key ring. The distance is only a few metres away, definitely not suitable for a cat. All emails are now being ignored.
Please Please Please avoid this company at all costs.
Payment taken twice and not returned!
I ordered a GPS tracker for my cat. The payment was taken twice and has not been refunded. I have emailed Emily who has not responded, I have called customer services and left a message. Again no reply. They have basically stolen money from me and not paid it back. I will be reporting today. Absolutely shocking!
UPDATE 30.04.2026 - The tracking number and order number are also not recognised. I have also had a notification that item has been delivered, but it hasn't. AVOID AVOID AVOID!