I ordered May 4th and still have not received my items almost a month later with nothing stating that it has shipped. I contacted customer service to cancel my order but was told I can not and must wa... ãã£ãšèŠã
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I recently purchased the Zinnea dress which was much higher quality than expected for the price.Needed to swap it out for another size, customer service was swift and responsive. Will definitely shop... ãã£ãšèŠã
My order got lost somehow in transit and never got delivered. The customer service rep I was in contact with went above and beyond and truly spent a lot of time investigating while emailing me daily... ãã£ãšèŠã
Great quality clothing that is well thought out, interesting designs, has an edge, and gives back by partnership with an NGO to help girls in poverty. It is ethical, sustainable and the clothes are go... ãã£ãšèŠã
4.3
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Iâll be back!
Marcella has given me a top-notch shopping experience! The two shirts I ordered went above and beyond my expectations, they were beautiful, soft as butter, and built to last. Shipping was faster than expected, and even the exchange process was super easy and convenient. Itâs been a pleasure shopping with them, canât wait to be back!
2024幎12æ14æ¥
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Marcellanyc ããã®åç
Thank you so much for your wonderful review! Weâre so happy to hear that youâre loving your shirts and that your experience with us has been top-notch. We always aim to make things easy and enjoyable, from shopping to exchanges, so itâs great to hear we hit the mark!
So glad I gave them a chance!
I was hesitant to order from them, but Iâm so glad I gave them a chance! Marcella is quickly becoming one of my favorite brands. Their designs are perfect for both work and going out. The fit is consistently great, and the quality holds up beautifully over time. Shipping was smooth, and everything arrived nicely packaged. Highly recommend!
2025幎1æ17æ¥
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Marcellanyc ããã®åç
Thank you so much for the kind words! We're thrilled to hear that Marcella is becoming one of your favorite brands. Itâs awesome to know our designs are working for both work and play! We really appreciate your support and your recommendationâlooking forward to keeping you stocked with stylish pieces for years to come!
First purchase! Super high quality
I ordered a dress for my cousinâs wedding. My order arrived quickly, and it exceeded my expectations. Itâs chic, well-made, and feels luxurious, and even the packaging had a thoughtful, elevated touch. I also love their social missionâknowing my purchase helped support a girlâs education made it even more meaningful. Overall, I had a fantastic experience and will definitely be shopping here again!
2024幎12æ31æ¥
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Marcellanyc ããã®åç
Thank you so much for your thoughtful review! We're delighted to hear that your dress exceeded expectations and that you had such a positive experience with us. It means the world to know that our social mission resonates with you, too. We truly appreciate your support and can't wait to have you shop with us again!
The material is great and the sizingâŠ
The material is great and the sizing was made for me! I have several things now from Marcella and I have loved every piece. Very different things then I find in stores. Looking forward to more items.
2025幎2æ6æ¥
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Marcellanyc ããã®åç
Thank you so much for your kind review! Weâre thrilled to hear that you love the material and sizing of your pieces, and weâre so grateful for your continued support of Marcella. Weâre always working to bring unique items, so weâre excited for you to see whatâs coming next. Thanks again, and we canât wait to offer you more items youâll love!
1 month and still no package.
Ordered a dress on January 8, it is now February 4 and still hasnât even been processed. I was supposed to get it between 5-10 business days. It is now passed my event and still nothing. I have written them multiple times and been given the runaround with excuses. Now theyâre saying I ordered a pre-order item. No I didnât. I will be trying to get my money back.
2025幎1æ8æ¥
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Marcellanyc ããã®åç
Weâre so sorry for the experience youâve had. Weâd love to look into this further, but we havenât been able to locate an order under your name. Could you please email us at support@marcellanyc.com with your order details? We want to make this right and see how we can assist you.
Looking forward to hearing from you!
No Customer Service at all
no one ever reply to my email , I received the order so late but 4 days before I asked to cancel because i never received well guess what no one reply and i received the order today still no reply I say why you sent me the order i dont need any more was very late and wasn't as nice so Horrible service
2025幎1æ31æ¥
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Marcellanyc ããã®åç
We're sorry for any frustration regarding your order. While we do our best to accommodate cancellation requests, we canât always cancel orders once they are placed, even if you reach out right away.
We have been in touch with you via email and, as mentioned in our last message, weâre still happy to provide a free return. Please donât hesitate to reach out if you need any further assistanceâweâd love to help.
Scammy
Scammy. Claim to offer a free product with a certain amount for purchase then don't send.
Worst of it they then claim you never added it to your cart when it clearly says so on your order. Lowlife retail.
2025幎1æ2æ¥
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Marcellanyc ããã®åç
Weâre sorry for any confusion regarding the free gift promotion. To ensure the item is included in your order, it does need to be added to the cart at checkout. If there was any issue with this, weâd be happy to take a second lookâplease reach out to us directly so we can assist you further.
We appreciate your feedback and would love the opportunity to make this right!
Marcella NYC stole nearly $500 from me.
Marcella NYC stole nearly $500 from me.
I placed a large order on TikTok with Marcella, only part of the order was refunded. The remainder, totaling $458.00, was not. I spoke with someone named Gav on several occasions, who said weeks ago that my refund had been âpushed throughâ (surprise, it had not). Now I know they not only steal your money, they also lie. When I inquired that I had received no refund, they stopped responding entirely. The items were delivered back to Marcella on 12/26, it is now 1/23 with no refund.
I will report this company everywhere I can.
2025幎1æ23æ¥
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Marcellanyc ããã®åç
We sincerely apologize for the frustration youâve experienced. Weâve recently reached out to you again regarding this issue, as we are actively working with TikTok to resolve it. Since the order was placed through TikTok, the refund process is handled by their platform, but please know that we are doing everything we can on our end to ensure it is processed correctly.
If you still need assistance or have any further questions, please donât hesitate to get in touchâwe want to make this right.
Didn't recieve my order
Didn't recieve my order. Its gone over the expected shipping/delivery date, no other communications. I have also emailed them to see if there are any issues but had no response
2025幎1æ1æ¥
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Marcellanyc ããã®åç
Weâre very sorry to hear you havenât received your order and for the lack of communication on our end. This is not the experience we want for our customers.
Please email us again at support@marcellanyc.com with your order details, and weâll prioritize resolving this for you right away.
Thank you for your patience, and we apologize again for the inconvenience.
I ordered a dress on Jan 6th and itâsâŠ
I ordered a dress on Jan 6th and itâs still showing that the order is processing. The site say itâs 5-10 business days and itâs well past that. Iâve contacted the company and got a really dumb response about shipping delays due to Christmas which feels like an excuse. I will never order from them again
2025幎1æ16æ¥
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Marcellanyc ããã®åç
Weâre sorry to hear about the delay with your order and any frustration caused. While shipping delays after the holidays affected some orders, we understand this isnât the experience you expected, and we apologize for falling short.
Please contact us at support@marcellanyc.com with your order details so we can resolve this for you. We appreciate your feedback and the chance to make things right.
Order placed over a month ago for aâŠ
Order placed over a month ago for a coat. Still not received. Customer service is a joke.
2025幎1æ12æ¥
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Marcellanyc ããã®åç
We're so sorry to hear about your experience, and we completely understand your frustration. This is not the level of service we strive to provide and we take issues like this very seriously.
Please email your order details to support@marcellanyc.com and we'll work to get this resolved as quickly as possible. Thank you for bringing this to our attention - weâll do everything we can to make it right!
Well made
Well made, beautiful clothes. I usually buy them in sale. In one case, one of my Marcella boots had a rip in the zipper. I contacted the company and they provided me with a partial refund. I appreciate their personal approach and high quality.
2025幎1æ7æ¥
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Marcellanyc ããã®åç
Thank you so much for your thoughtful feedback and for being a loyal customer! We're delighted to hear you appreciate the craftsmanship of our pieces and the personal touch in our service. While we're sorry to hear about the issue with your boot, we're glad we could provide a solution that worked for you.
We truly value customers like you and your continued support!
I placed an order 21 days ago as aâŠ
I placed an order 21 days ago as a Christmas present. Still no shipment on 12/28.
2024幎12æ29æ¥
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Marcellanyc ããã®åç
Thank you for your feedback, and weâre truly sorry for the delay with your order. We understand how important this order was for you, and we deeply regret falling short of your expectations during the busy holiday season.
If you could provide your order details, weâd be happy to look into this for you and provide an update as quickly as possible. Please reach out to us at support@marcellanyc.com.
I love the style and quality of theâŠ
I love the style and quality of the products. The fabrics and leather goods are great. Lastly, their purpose driven mission: working condition, including pay for their workers, educating girls in Sub Sahara, and sustainability.
Customer service is great. I had an issue with the zipper on a pair of boots I ordered. They sent me another pair without any hassle. They stand by their products.
Constructive feedback: Their shipping times are slow. However, when they sent my replacement boots, I received them within 1.5 weeks, during Xmas holiday.
Like 95% of all online retail sites, thereâs no customer service ph#. It did take approximately 2 days before a real person responded to my issue. When Meer, customer service agent, replied, it included a new shipment of my boots.
They have some kinks to work out and Iâm still a loyal customer.
2024幎12æ26æ¥
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Marcellanyc ããã®åç
Thank you so much for your kind words and thoughtful feedback! Weâre thrilled to hear you love the style and quality of our products, as well as our mission to support workers, sustainability, and education. Itâs heartening to know that these values resonate with you.
We also appreciate your constructive feedback regarding our shipping times and response times. While weâre always working to improve, your understanding and patience mean the world to us, especially during busy seasons.
Thank you for being a loyal customer and for sharing your experience with us. Weâre excited to continue providing you with products you love and a service experience that only gets better!
Customer service is Everything!
I was upset about the delay of my order as I frequently order from Marcella.I love the products. Once I wrote of my dismay, a customer service agent named Meer corrected the problem, and got my perfectly matched item. He was patient, very kind and extremely helpful. He made me and my adult daughters permanent customers. FOREVER GRATEFUL....THANKS MEER.
2024幎12æ19æ¥
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Marcellanyc ããã®åç
Thank you so much for sharing your experience! Weâre so sorry about the initial delay, but weâre thrilled to hear that Meer was able to turn things around for you. Your kind words truly mean a lot, and weâll be sure to share your appreciation!
Weâre so glad to know that you and your daughters love our products and have become permanent customersâitâs the highest compliment we could receive. Thank you for your support and for being part of the Marcella family!
I've ordered twice from them
I've ordered twice from them, and after my last one I realized they hide negative reviews. This alone is enough to put me off ordering from them ever again. That, and the fact that I have to rig my own strap to keep the zippers up on the boots I paid $200 for, as they fall down constantly. The subpar quality I can deal with, hiding reviews is just dishonest and shady.
2024幎12æ6æ¥
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Marcellanyc ããã®åç
Weâre truly sorry to hear about your recent experience and appreciate you bringing it to our attention. We take all feedback seriously and look to handle it in a transparent manner. We will look into this matter to ensure that our protocols were followed regarding your review.
We also regret that the boots did not meet your expectations. The zipper issue you mentioned is concerning, and weâd love the opportunity to resolve it. Please reach out to us directly at support@marcellanyc.com and weâll be happy to assist you with a solution.
Your feedback is incredibly valuable, and weâre committed to improving both our product quality and communication. Thank you for your honesty, and we hope to regain your trust.
Shipping times are a joke
Unable to rate the actual product because I ordered it 22 days ago and still havenât received it. You canât call, customer service is email only and gives you the run around. Shipping delayed, busy time of year, blah blah blah. More trouble than itâs worth. Fix your business model, nobody is going to wait 25+ days for items to be delivered.
2024幎12æ21æ¥
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Marcellanyc ããã®åç
We sincerely apologize for the delay in receiving your order and the frustration youâve experienced. We understand how disappointing it must be to wait this long, especially when you were excited about your purchase.
While weâre currently experiencing delays due to the busy holiday season, we acknowledge that communication should have been better, and weâre truly sorry for the inconvenience. Weâre committed to improving our processes to provide a more timely and efficient service in the future.
If you still need assistance with your order, please reach out to us directly at support@marcellanyc.com with your order details, and weâll make sure to get this resolved for you as soon as possible.
Thank you for your patience, and we appreciate your feedback.
Some issues with high volumes
I had issues trying to make multiple returns and exchanges during Black Friday. I don't have an issue with the shipping times. I feel like that's part of their sustainability model. Eventually, customer service updated my account with the correct refund amounts. So, I do appreciate that things were resolved. But they just don't have the response times that I would expect even from a non-fast fashion company.
2024幎12æ17æ¥
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Marcellanyc ããã®åç
We sincerely apologize for the error with your return and the frustration it caused. We understand how disappointing this must be, especially after you made an effort to return the item within the required time frame.
Our return window typically allows enough time for shipping, but unfortunately, USPS has experienced significant delays due to the high volume of packages being shipped during the holiday season. We deeply regret any inconvenience this caused and it looks like we processed your refund within one business day of receiving your request to our support team.
We truly appreciate your support for our brand, and weâre sorry to hear that this experience has led to such frustration. Weâre taking your feedback seriously and are working to improve our systems to better handle the demand during busy seasons.
If thereâs anything else we can do to assist you or if you need further assistance, please donât hesitate to reach out. We value your feedback and are committed to making this right.
ordered and have not received anyâŠ
ordered and have not received any conformation of items shipping . This is my third purchase and no response from their support , won't buy again . I have written 3 times with no response .
2024幎12æ19æ¥
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Marcellanyc ããã®åç
Weâre really sorry to hear about the lack of communication regarding your order and the frustration youâve experienced. This is certainly not the experience we want to provide, and we sincerely apologize for not responding sooner.
We can understand how important it is to receive timely updates, especially when youâve already made multiple purchases. Weâd love to help resolve this as quickly as possible. Please reach out to us directly at support@marcellanyc.com with your order details, and weâll prioritize getting your confirmation and shipment details to you.
Thank you for your patience, and we appreciate your continued support.
Horrific customer service for online ordersâŠ
The customer service for online orders is horrific. You are at the mercy of them responding only by email and it takes at least 36 hours for them to reply to the email. So frustrating when there are much better options out there. Do not shop online from here.
2024幎12æ18æ¥
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Marcellanyc ããã®åç
Weâre truly sorry to hear about your experience with our customer service. We understand how frustrating delays in communication can be, especially when youâre waiting for assistance. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience.
Weâre actively working to improve our response times and ensure a better experience for all of our customers. Your feedback is valuable to us, and we appreciate you bringing this to our attention.
If you need any further assistance, please feel free to reach out again, and weâll do our best to prioritize your message.
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