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In the past M&S used to be a safe, ever so slightly dull, seller of quality garments, and goods, which were still going strong even when you'd become tired of them. Now..... When they're good they're still excellent, but when they're bad.... Their quality control is all over the place, the sizing of garments erratic - sometimes they fit, sometimes they don't, one size 12 is completely different to another size 12, one long pair of trousers will be just that - long - and another - in a different style - will be nowhere near as long and flap above your husband's ankles. Will the quality be good as all M&S clothes used to be in the past, or will the material be ridiculously thin? Will the garments actually be in stock as it says on the web site, or will you receive an email the next day to say it isn't. Buying clothes online should never be a hit-or-miss affair but it has become so with M&S, so come on, M&S, get your act together!

You cannot beat M & S for the quality of food, it is fantastic, you only get what you pay for and it is worth it.

M and S food is just so delicious. The varieties are exceptionel. Just a shame it is quite costly.

I have bought quite a few items of clothing from M & S. Found them to be good quality at a reasonable price. Fit well too. First class posting service.

M&S used to be the doyen of the High Street. It used to be the place where you could get high quality food at an above average price....have you seen the meat lately....much of it has gone brown through poor storage even though it is well within its sell buy date! You wouldn't feed it to your dog!
The standard of the packaged food continues to fall....it is becoming difficult to shop there!
A last point the black uniforms and the cleanliness of some of the staff is just not on! Food should never be managed by staff in black clothing!

top quality goods at reasonable prices
may be a little more than in some stores but the quality is always much better
helpful and friendly service
excellent returns policy

Bought a cake for my daughters birthday and it was AMAZING! It looked so good and everyone was very impressed. Tasted delicious and lasted for ages. Would definitely recomend to others.

Well I work for M&S they are a fab company and really look after you. Love the food which I am a really big fan off:-) Great store which has got everything you need tiny bit pricy, however if you want to go to Aldi then be my guest..

You still cant beat the quality
& value for money possibly not for the teenagers

Over the years I have ordered a number of times from M & S, but had never dealt with their Customer Services dept before. I had delivered a dining room table, chairs and sideboard all from the same collection to "match". Well the table and chairs arrived, with damage to 2 of the chairs (legs dented in 3 seperate places). The sideboard at best, had the same pattern, but differed in colour significantly. After weeks of dealing with them, they finally offered a discount on the chairs. However, as I had signed for the unit they were not prepared to do anything more. They will loose a lot of business from me over the coming years, thats for sure.

I purchase quite a lot of things from M&S on line.

No problems with delivery or returns, and items are reasonably priced, shame they don't do the 99% british made they did years ago, but I reccomend them for Christmas items, for family and friends, and underware, especially bra's. very reasonably priced and they wash and ware well.

I will be purchasing on line again soon, it works for me.

This is not a trendy shop for teenagers - it is a shop for housewives and clerks! So say Lord Marks. Let us not forget that there are some very fashionable housewives and clerks and it is about time that this disintegrating company went back to its original philosophie

Not cheap by any means but great quality goods and the staff are always friendly

olf fashioned and overpriced

Good quality clothes even though now they are made cheaply they are sold quite cheaply too! I do prefer goods which are ethically made you cannot always afford to do this. Food is expensive but really great. Love their toiletries too.

The policy of the company towards its customers is and still remains legendry. Their products outside the foodhalls are however mainly from China and that part of the world. Not even my pants are now made in the UK. For a flagship British company this is very dissappointing

would always go to Marks and Spencers for food or clothing great food especially

Visited the coffee shop there was young lady who was fab and seemed to be doing everything. Meanwhile there were 2 girls who were supposed to be clearing tables who were too busy talking about their social life. Wish I could remember the name of the great member of staff though she deserved a medal!

Love m&s, never any problems, really good quality and great food deals.

excellent products - just wish delivery was quicker