Mark Warner Holidays レビュー 388

Paid for sea view but room was not facing the sea. Tennis balls were awful, paddle courts always fully booked and my 11 year old son was not allowed to take a bike out so we were confined to resort.
Food ok, room cleaned every day.

A Norovirus style bug swept the hotel. My family and I were ill on holiday and since we've come home. Many people were ill on the plane. No measures were put in place to contain the sickness e.g. additional cleaning, gloves for the buffet, hand sanitiser etc. We spoke to the manager but he didn't feel that many people were ill and so there was nothing to be done. When we called the hotel an hour after leaving to see if they had found an item of lost property, the receptionist was unwilling to help. The sports instructors and kids club team were great.

Good week on balance but a bit of an issue with noise from the bar keeping us all awake until late most nights. One evening was particularly loud and when pointing out to reception staff that kids were trying to sleep the Turkish manager just stated that the hotel has a license to play music till midnight. Mark Warner staff better at customer relations but seemed powerless (hotel is Turkish owned). The Greek resorts that are owned and operated by MW are better for this reason. Also tennis facilities pretty run down but good coaching. Water sports kit good but note that wind is often offshore so not great for the beginners and quite gusty.

The most incredible place! Fab room, fab food and fab activities. Just the best family holiday ever! The entertainment team made us feel like family, excellent

Great location and friendly staff. We were disappointed with the amount of equipment available. The resort was only half full but there were not nearly enough bikes and of those a high proportion were not road worthy. We had the same issue with the amount of water sport equipment and spaces available on "Learn to" sessions, however this equipment was in good condition.

Love Paleros, amazing food, lovely restaurant and hotel staff including amazing manager, fab beach and beach and fitness and cycling staff are fantastic. Love the bikes! The pool area is beautiful. I think the bedroom bathroom could do with an update as lots of limescale and our room had a lot of ants coming in. Didn’t feel 100% fresh and that felt like wear and tear / design related as the cleaners are wonderful. The restaurant and beach bar could be cosier / more romantic like the resort at Rhodes, felt a bit canteeny. The tennis centre has broken benches which could be dangerous and the rackets were in poor shape. Rhodes has much better. Also, I feel the energy and standard of tennis coaches was possibly very slightly less high than other years. Could be the late season but they are super nice.

Very well organised from start to finish. Booking was simple, the journey to Rhodes and back was calm, the hotel was clean and comfortable with great pools, there were lots of excellent activities, the staff were friendly, helpful and efficient, the food was very good. The holiday exceeded our expectations and was great value for money.

Beautiful grounds/garden. Lots of space. Good availability of loungers/cabanas etc. great sailing equipment. Good coaching. Great food.

George the Manager at Kamari was fantastic as were his team. So friendly and helpful nothing too much trouble.

Great location in beautiful bay.
Neil, the tennis coach, superb.
Food high quality and plenty of choice.
Rooms and facilities great.
Entertainment good.

Great facilities and staff in a fantastic location.
The food was outstanding: great variety and quality.
The staff were fantastic. Highlights include the Sunday bike ride with Gary (competent, friendly and a great leader), Tennis drills with Luke (brilliant coach and great at managing high numbers of all abilities) and the waterfront staff who are happy to help / rescue you whatever your level of incompetence!
On top of that we made some great new friends.
Can't wait to come back :-)
Best holiday ever.

The location was very nice and the water and seafront were beautiful. However, the entire trip was soured by the local hotel management overcharging massively for wine. On the first night before we calculated currency differences we were charged €20 per glass for very average wine. 2 glasses each so €80 !!. That really annoyed us. We discovered then that house wine could be bought for €10 a glass. This is a still a rip off. We are not tight but we hate when we are seen as a soft captured target. It has really changed our impression of Mark Warner holidays. We thought the food was generally very poor with no variety at breakfast and limited variety at dinner. Quality was average. Again, we felt local hotel management were cutting corners. This was our 4th Mark Warner holiday. The Mark Warner staff and management were all lovely and very helpful. Facilities were very good.

The reception staff were lazy, rude and could not have been less helpful. Numerous times we asked for their help or for information and they could not be bothered to help.

Good choice of activities and equipment available all in one place, good food, very friendly staff, training available , good weather

Great hotel with beautiful grounds, large pool and private beach. Lovely food, helpful staff. We had a fantastic time sailing, windsurfing and playing tennis. We went in early October and the weather was perfect. Can definitely recommend the sunset cruise to Foca for dinner.

Resort is great most things there. Particularly liked choice of sun beds/loungers Spa is excellent, pickleball was great fun although bats could do with an upgrade. Huge pool, Flying yoga was a laugh and aqua in the pool very good. Sunset cruise to Foca was excellent and a real highlight. In fact Foca town is good only £5 by cab and lots going on.

Weather was great while we were there.

Negatives were - overall service was patchy generally it didn’t seem locals were keen on service roles, food was nice but the similar all week, tennis courts weren’t great and poorly positioned. Although we’re not sailors the water sports looked comprehensive. The resort doesn’t have much structure with organised events but there is stuff going on if you look for it.

We had a good break but we wouldn’t go back to that resort or Turkey based on that trip.

Paleros is a nice resort with good facilities. Very peaceful out of season. Rooms are lovely on the inside, not so much on the outside. Beautiful pools, but very cold at this time of year.
The food was ok , but often cold. The bars were good and priced reasonably. The biggest problem was the amount of flies.
We had a great time, but I don't think we'd go again.

We were told that 2 padel tennis courts were planned for the Paleros location for 2024 but when we arrived were told that the plans had been changed. No real information was forthcoming. Everything else as always was very well organised and great fun.

Lovely place lovely people. Always helpful.

Facilities really good. The waitresses were excellent, and Eleni and her team very good at getting us around the cycle routes, even though the legs were not always willing - on those hills.

BUT! Cafes and restaurants on the island do not use the tap water as the quality is so poor. Why can’t Kamari do the same. The coffee and tea are virtually undrinkable. There is no option anywhere in the resort to drink a ‘decent’ cup of tea or coffee.

We loved all the activities, food and social opportunities. Clean accommodation and friendly staff. Great customer service.

I have already posted a detailed review on TripAdvisor, which I won’t repeat here. In a nutshell, this, my fourth windsurfing holiday at MW Phokaia, would have been been five-star, but was ruined by the late-night noise from the beach bars and the frankly pitiful management response to my own (and others‘) complaints about this in-resort.