Marshall レビュー 794

Had issue with my Natal drums and asked for help from the team, I got a fantastic response, speedy and they resolved my situation perfectly, many thanks to George and all the team Steve Reynolds

I bought a couple of jumpers that didn't suit me. Contacted Marshall who made the free of charge return very easy. Refunded a week later after return was back at their HQ.

Ich bin sehr enttäuscht von Marshall. Der Hersteller bietet keinerlei Reparaturen für Kopfhörer an – nur für Lautsprecher. Laut Support arbeitet das Produktteam zwar daran, diesen Service irgendwann zu erweitern, aber aktuell ist man völlig aufgeschmissen.
Wenn der Akku der Marshall Major 5 kaputtgeht, kann man weder einen Ersatzakku kaufen noch das Gerät irgendwo offiziell reparieren lassen. Nachhaltigkeit sieht anders aus.
Der Support war zudem unfreundlich und hat wenig hilfreich geantwortet.

I recently purchased a Marshall soundbar and subwoofer. At first, the setup was not ideal — the included HDMI eARC cable didn’t work properly, and the system only functioned after I bought a high-quality replacement cable. That already left a mixed impression.

A short time later, the soundbar developed a serious issue and no longer completed the boot process. At that point, I decided to return the entire system.

What I want to highlight, however, is the outstanding customer service. The return process with Marshall was fast, friendly, and completely hassle-free. I received prepaid return labels immediately, communication was clear and professional, and the refund was processed very quickly. Although the product ultimately failed, the support experience was truly excellent.

I received a faulty package in which headphone was not working properly. So i asked support and to my surprise the response was quick and also they provided a brand new headphone and i appreciate the technical support and guidance from the team.

Altoparlante non si accendeva più, la riparazione è avvenuta in tempistiche molto brevi con un costo accettabile rispetto al valore dell’oggetto.

The person on the other end was very nice and helpful.
Although the company could not provide me the original parts that i needed i got al link to a company that could deliver me the pars although the are not original.
Then i had a discussion with friends about the year my amp was build so i layed the question at the person that was helping me out. He tried to answer the question but my amp was to old to determine the correct year except that it was bild between 1966 to 1968. That answer was satisfying for me. It handled about a Super Bass 100w but the serial number wasn't in the list.

Thank you very much for providing new pair of headphones through the warranty. Your support was very fast and professional, I truly appreciate that!

Prodotti eccezionali. Servizio eccellente e cordiale.

Needed information on how to rewire my 1922 cabinet. I had changed it and couldn’t remember how to wire it back. I was quickly sent a diagram and have successfully done the job.
Thank you very much Marshall

Contente de l'ensemble

Honestly the worst experience I’ve had with any company in years. Marshall failed to deliver my order on time, and when I contacted their so-called customer service, all they could say was that I had to wait another two weeks for an “investigation.” No solutions, no apology worth anything, just “wait longer.” That is NOT how you treat customers and definitely not in line with the Consumer Rights Act.

To make things worse, they don’t even have a proper phone line, so you’re stuck dealing with slow, unhelpful replies from staff who somehow manage to be both rude and uninformative at the same time. Zero accountability, zero effort, zero care.

For a company with such a big name, this was a massive disappointment. I won’t be buying from them again, and I’d warn anyone thinking about it to be prepared for a headache.

I am super happy with the efficiency and professionalism of Marshall customer service

Amazing customer service
I bought the Monitor III ANC
they stopped working in the left ear after a while and I put a support ticket in.
They've decided to send me a fresh pair!!

I’m happy with the product

Thank you very much for providing me with new headphones, which are covered by the warranty. Customer service was very prompt and professional.

I have a Code25, and it is a great product!
I had problems when creating my account in the app, because the confirmation email wasnt being sent. But, after talking with the support, they fixed this service and I managed to create the account.

The amp is great, and the app is very cool. Very happy with my Marshall.

Top quality customer service and support. Doesn't get any better than this!

Bought a refurbished item only for the new item to reduce in price for less than the refurbished price a few days later. Emailed Marshall and they responded reasonably quickly. They eventually issued two refunds which reflected the reduced cost of the refurbished item in line with the sale cost for new. Real quality item too.