Master Lock レビュー 103

I am a facilities manager at a museum and a contractor has set up some temporary security using a Master Lock Excel coded padlock. It is just terrible! Unless you have extremely slim and dainty fingers it's almost impossible to set the numbers on one dial without moving others that you've already set, and even once they are set, you can't guarantee it will open.

Stay away from this lock!

Brand new Master Lock 5024BQ bought through Amazon. Being returned today as this product is frankly useless! Followed the instructions to the letter, yet it does NOT perform as it should. Please don’t buy this product: it’s rubbish.

I bought the Masterlock Python and I used it four times before snapping the cheap key in the cylinder! I definitely do not recommend this product! I had to use a hacksaw to recuperate my surge protector at a camp site!

The wheels lock up and will not turn.
They are useless over priced pieces of
junk,I will never buy another one.

These padlocks should be great ,they are built heavily and look substantial but alas after a year or so of use the hasps jam when opened and then come away from body all together,I have had this experience with three of these locks.

I had 2 of these Master combination locks on my storage units, they were working fine, I use the same code on all my combination locks, then one day they wouldn't open. I tried and tried, but they wouldn't open, they were only a few months old, had to pay to get them cut off. Wouldn't recommended.

I bought a lock for my locker at work. It got stuck even though I had the right combo in. They had to cut it off. I paid like $15 for 2 days use.

I placed an order in November 2024. They said there would be a delay between 4 and 6 weeks. In January 2025, they said my order would be in my hands the third week of March. In March, they said my order would be in my hands the third week of April. Guess what? Today, they called me to give me the news that my locks would be in my hands the third week of May. This is very unprofessional customer service. We are waiting for those locks to comply with some policies in our company, and these people are irresponsible.

Had two Masters combination locks that required cutting off as combination would not work. I puchased a pack of three and all had the same combination. Contacted Masters support and the silence is deafing yet to recieve a reply so not happy.
After looking at reviews on the web I can see it is a common fault and their customer support non existant.
As a result no more Masters locks for me and will advise everyone else of thei8r crap support

Absolutely garbage it’s been on my garage door for 2 weeks used 3-4 times now the combination won’t unlock this is a pathetic manufacturer of locks who could not careless for customers they should not be allowed to sell RUBBISH like this I will now have to carefully use a angled grinder to cut it off and throw it in the bin where it belongs DO NOT BUY MASTERLOCK RUBBISH YOU HAVE BEEN WARNED

After reading dozens upon dozens of "Master" combination padlock reviews, I will not be purchasing any ever again. I visited my local branch of Tesco's on Teesside today (where I normally buy these locks), to replace one that I had to snip off my bike, but they had none on stock so I couldn't. Fortunately I decided to read reviews on the Trustpilot site and think I got a lucky escape. The amount of dissatisfied customers is astounding.

I bought a Masterlock knowing it’s supposed to be a reliable brand and it is. My complaint as a graphic designer is the size of type in the multi-lingual instruction manual. It must be 2points or so. Absolutely useless unless you have a magnifying glass - or maybe a microscope!
Illegible = useless

I received the incorrect locks and returned so I returned them over 60 days ago and still have not got my money back. They said up to 45 days. On day 47 I reach out and they said they would process it in 3-5 days. Refund service SUCKS!!!!!

This is my 4th purchase of a cable bike lock v 8122d where the 0000 opens amd then i set my code, check it amd it worls and then never again. Worst moat frustrating product.

Service après vente injoignable avec les lignes soit disant occupées tous les jours à des heures différentes.
Donc pas pas de garantie…. En fait.
Mail au sav réalisé avec photos et explications : aucune réponse.
Très déçu

I could not get my 646t padlock to work (couldn't reset the combination). I called US customer service and after a short wait, someone answered and walked me through how to do it. Her explanation was a little clearer than the written instructions and it worked. I was on the phone for less than 10 minutes, including wait time. So my review would have been a 1 but customer service saved the day,

In the past few years I've bought four Master locks. Two were cable locks (identical) and the other two were standard hook style rotary combination locks. Both cable locks were absolutely a joke. Both had the same fault -- the weld on the cable inside the lock secured only about 4 of the 100 strands of the cable so within a couple of months, the cable just pulled out of the lock! First time, I thought it must have been a fluke, so bought another one and it did the same thing! And both rotary combination locks also failed the same way. After about a year, the plates inside the lock separated and were not turning when the dial turned, so you could no longer open the lock by entering the combination. What has happed to this once reliable lock company. These lock are an absolute joke. I tried to contact them, but on their web page, there is no way to do so. Customer service rating ZERO. Product quality rating ZERO.

Boîte à clé Master Lock 5441
Service après-vente, inexistant !!!
Après innombrables recherches sur Internet Et des appels téléphoniques Sur Paris, renvoyé d’adresse Internet en adresse Internet, je n’ai jamais pu avoir la moindre réponse à mes courriels.
Autrefois, prompt à la réponse, le SAV a disparu !?

I got locked out of my key safe but broke into it in under 10 seconds without using any combination to gain access