Great buying experience, I bought a Jacquemus gros grain t shirt, arrived very quickly and the product was spot on, and also came with a great discount, will be buying from them again. 5 star service
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I ordered and didn’t check the return situation and unfortunately my item didn’t fit. I reached out and they sorted it straight away for a full refund. Just wanted to put on here as various people h... もっと見る
企業が回答しました
Was unsure on sizing of an item but messaged via Instagram with a few questions and was helped and reassured from the start with quick responses so placed my order item was delivered next day could no... もっと見る
企業が回答しました
Been looking at a £600 prada tshirt for a while seen it on matrix for £350 had ma doubts but could use clearpay so thought yeah lets try it. Next day delivery tshirt is genuine winner winner just in t... もっと見る
企業情報
当該企業による記述
Matrix Menswear is your premier destination for stylish, high-quality men’s fashion. We offer a carefully curated selection of authentic, premium clothing and accessories from some of the most prestigious brands in the industry, including Burberry, Casablanca and Givenchy. Whether you're looking for casual wear with a modern twist or timeless outerwear, we have the perfect pieces to elevate your wardrobe. Our collection is designed to cater to the needs of the contemporary man, offering the perfect balance of style, comfort, and sophistication. Each item we sell is 100% authentic, sourced directly from trusted suppliers, ensuring you receive the highest quality and craftsmanship with every purchase. At Matrix Menswear, we’re committed to providing a seamless shopping experience with secure payment options, fast delivery, and exceptional customer service. Shop with us today and discover why we’re the go-to choice for fashion-conscious men who demand the best in both quality and style.
連絡先
4.2
ほぼ満足
191件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 33％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very poor customer service
Very disappointing experience with Matrix Menswear.
I returned an item that didn’t fit, fully in line with their stated returns policy (unworn, tags attached, original packaging). They were very reluctant to offer a refund and instead pushed store credit or exchange. After a lot of back and forth, they finally agreed to issue a refund but only after having to quote my rights and their own store’s return policy.
However, once they received the item, the situation dragged on with delays and excuses, including claims of “technical limitations” preventing a refund — which is simply not acceptable. Even after confirming the refund would be processed within 1 working day, there was no communication nor confirmation without further chasing.
Overall, poor customer service, inconsistent communication, and a lack of accountability. I would be cautious about ordering if you think you may need to return anything. I won’t be ordering from them again.
2026年3月6日
自発的なレビュー
Matrix Menswear からの回答
Hi Steven,
We’re really sorry to hear about your experience and appreciate your feedback.
To clarify, once returns are delivered back to us, they still need to be checked and processed by our warehouse team, which can take a couple of working days. In this case, your refund was processed shortly after your last email, and any further delay would be down to bank processing times.
We always try to offer exchanges or store credit as a faster option where possible, but we understand this doesn’t suit everyone.
We’re sorry again for the inconvenience caused and appreciate your patience.
– Matrix Menswear
Matrix Menswear からの回答
Thank you for the kind review, Stephen! Glad you had a good experience with us.
First time buying with matrix
First time buying with matrix. Product outstanding for a really good price and delivery was quick too. Highly recommend
2025年11月29日
自発的なレビュー
Matrix Menswear からの回答
Thanks so much, Ricky! Really pleased with your first order — great to hear the product and delivery hit the mark. Welcome to Matrix Menswear, looking forward to your next one!
Great product fast delivery 5*
2025年11月17日
Matrix Menswear からの回答
Thanks so much, Jamie! Really glad the product and delivery hit the mark — appreciate the 5 stars!
Matrix Menswear からの回答
Thank you, Gilberto! Delighted you're pleased with the quality and service. Thanks for taking the time to leave a review!
Excellent customer service
Excellent customer service, replied back to my email after having concerns.
2025年10月27日
Matrix Menswear からの回答
Thank you, Rofiqul! Glad we could put your mind at ease and sort things out quickly. Really appreciate you taking the time to leave this review!
Another great purchase !
Bought a 2nd Burberry polo shirt from Matrix Menswear. Great price and quick delivery. Product was exactly as expected. Would highly recommend…
2025年10月27日
Matrix Menswear からの回答
Thanks so much for coming back for another one! Great to hear the Burberry polo hit the mark again on price, delivery, and quality. Really appreciate your continued support!
Hassle free and good quality on second item but not first
Very nice that I received a credit note when a small tshirt arrived enormous so I want best pleased that I didn’t get a refund but ok I still got some sort of money back but just don’t think there is much choice at matrix so held out n got a Burberry polo but it was just for the sake of using the credit note as my email said it was for life but it had an expired date of a year when it arrived but overall the qualities really good dnd it arrived very hassle free so good company just need brushing up around the edges but great discount when butting more than one item
2025年10月21日
Matrix Menswear からの回答
Thanks so much for your review — we really appreciate it! 🙌
Please drop us a private message to claim an exclusive discount on your next order.
— Matrix Menswear
Great store
Bought a couple of products from Matrix and always had a great experience.
Great product, great communication, what more do you need? Will be using Matrix Menswear again.
2025年10月7日
自発的なレビュー
Matrix Menswear からの回答
Thanks so much, Pat — we really appreciate your support! Glad to hear you’ve had a great experience with us.
— Matrix Menswear
Matrix Menswear
I recently bought from this company and I’m impressed The quality of the materials is perfect they are so comfy and everything fits. And the customer service was friendly and efficient. I’ll definitely be shopping here again
2025年10月1日
自発的なレビュー
Matrix Menswear からの回答
Thanks for the amazing feedback, Will — we’re so pleased you love the quality and fit. Appreciate you choosing Matrix!
— Matrix Menswear
Matrix Menswear からの回答
Hi George,
We’re confused and disappointed to see a 1-star review because we’ve had no contact from you at all about any issue with order #5017. We can’t fix what we don’t know about.
Please email us right away at matrixmenswear@proton.me
with your order number and a brief description of the problem (or reply here with your best contact details). We’ll resolve this for you promptly—whether that’s an exchange, replacement, or refund in line with our policy. Leaving a review without first reaching out feels a little unfair, but we’re here and ready to help.
Burberry T-shirt
I recently purchased a Burberry T-shirt from Matrix Menswear and I couldn’t be happier with the experience. The item arrived quickly, beautifully packaged, and exactly as described — 100% authentic.
What stood out most was the service. Communication was clear and professional, and I felt reassured throughout the process. It’s rare to find an online retailer that combines both genuine luxury products and this level of customer care.
I’ll definitely be shopping again — highly recommended for anyone looking for quality designer pieces with peace of mind.
2025年9月12日
自発的なレビュー
Matrix Menswear からの回答
Thank you, George! We’re thrilled you’re happy with your Burberry T-shirt and the overall service. Authenticity and peace of mind are very important to us, so it’s great to hear this came across. We really appreciate your recommendation and look forward to serving you again!
Quick delivery and good communication…
Quick delivery and good communication when making an exchange.
2025年9月8日
Matrix Menswear からの回答
Thanks for the great feedback, Chris! We’re glad your exchange went smoothly and that you were happy with the delivery and communication. We look forward to helping you again in the future!
Rude customer service, have to pay to return, only credit notes or exchanges and have to pay to send back and pay to exchange!
Will never be purchasing again from this company,
Rude customer service, they definitely need some customer quality care training on the handling of responses via email.
You have to pay to return the item (most items are expensive, so you won’t want to risk sending normal/ cheaper options of postage) so I had to pay £10 to send back.
I was not allowed a refund, only a credit note or an exchange (for a £300 item) and then I also had to pay £5 postage for the new item exchanged to be sent out to me,
I’ve never had to deal with this kind of service before.
I will now make sure now to always buy from the main supplier instead of companies like this
You get what you pay for I guess
2025年9月8日
Matrix Menswear からの回答
Hi Chloe,
Thank you for taking the time to leave a review. We’d like to clarify a few points regarding your order.
All of the returns information you’ve mentioned — including the fact that return postage is the customer’s responsibility and that exchanges carry a small re-shipping fee — is clearly outlined in our Returns Policy, which is available before purchase and again at checkout.
You were not refused a refund; when your return was processed, you selected an exchange rather than a refund. Exchanges do involve additional handling costs, which is why there is a postage fee for sending out the replacement item.
As a small independent business, we operate on very tight margins. This is why our policy is structured this way. It’s also worth noting that your first order was shipped out to you free of charge.
We always aim to be transparent with our customers, and we’re sorry if this was not clear at the time of your purchase. Given the circumstances, we feel this situation doesn’t fairly reflect a 1-star experience, and we’d appreciate it if you could consider updating your review to a more balanced rating.
Best regards,
Matrix Menswear
Break consumer customer law.
Avoid, absolute disgrace of a company. breaking UK consumer law by not issuing refunds on sale items. Continually lied on emails. Never will I return.
2025年8月29日
自発的なレビュー
Matrix Menswear からの回答
Hi Andrew,
We’re disappointed to see this review as it doesn’t reflect the full situation. You opened a payment dispute with your bank, which meant we were legally unable to process a refund until the case was resolved. Once the case was closed in our favour, we immediately issued your refund as promised.
To suggest that we “lied” or refused a refund is simply untrue — the delay was entirely due to the dispute process that you yourself initiated.
We pride ourselves on being transparent and fair with all customers, but when a case is open, refunds cannot be processed until it’s legally cleared. Despite this, you did receive your refund in full.
We hope this clears up any misunderstanding.
Kind regards,
Matrix Menswear
Excellent value for money shipping very…
Excellent value for money shipping very fast I'm very impressed that I recommended two family members who also purchased the same Burberry Ansdell Hoodie in pastel blue. Will defiantly shop here again.
2025年8月21日
AWFUL SITE THEY STEAL MONEY
AWFUL SITE THEY STEAL MONEY
I purchased a sweatshirt for £198 and £5 delivery charge. Upon receiving the item i found it was too small so the day after I sent it back. They accepted the return and asked me to pick something else from their website. I explained I didn’t want anything and just want a refund. I received a email explaining they refunded me of £193. When I checked my email I seen they taken £5 for no apparent reason. I’ve sent a email for an explanation to which I haven’t received a reply . So stay clear and shop from reputable stores. Oh and it cost me £11 to send back so all in all I’m out of pocket.
2025年8月23日
自発的なレビュー
Matrix Menswear からの回答
Hi Nicholas,
We’re sorry to hear you feel this way. To clarify, all of our returns terms are clearly outlined in our policy before purchase. Shipping costs are non-refundable, return postage is the responsibility of the customer, and we apply a small restocking/return handling fee (usually £5–£10) due to the very tight margins we work on.
In your case, the £5 fee was applied in line with this policy. While we always encourage exchanges to avoid additional costs, refunds are still available subject to these conditions.
We understand returns can be frustrating, but we do our best to be transparent and fair with all customers. If you’d like us to review your case again, please contact our team directly and we’ll be happy to check further.
Matrix Menswear からの回答
This review is completely false and misleading. All products we sell are 100% authentic and sourced directly from official suppliers. We have never had any verified issue with authenticity, and this claim is entirely unfounded.
We kindly ask that this review be removed as it is inaccurate and damaging.
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