Matterport レビュー 

After months of non use I canceled my professional subscription to Matterport last in June of 2022,
Here in june of 2023, I suddenly see a charge for $73.55 from Matterport.
I think no problem an error, they will reverse it.
Nope, they claim they are collecting for June of 2022 and will not reverse.
It just got personal. You a r e so broke and in such distress you are milking clients for year old accounts. Bill me in July or August 2022. Not June 2023.
Their service were overpriced to begin with.
I see their stocks are on the decline and their employee satisfaction has dropped by 13% recently.
Be careful with this one.

Completely unusable house plan and would not give a refund. There is no way this is 1% accurate!

Phenomenal service

I had an issue with a matterport pro2, contscrsd customer service and within a week, I had been sorted out with amazing service.

Don't hesitate in emailing them! Top service!

Nach 2 Sessions mit viel Vorbereitung wurde mir NIE das Ergebnis übermittelt. Obwohl ich über 3 Monate hinterher war und das Problem angeblich ganz nach oben eskaliert wurde weiss ich bis heute nicht wo meine detaillierten Daten des Apartments hingekommen sind. Es gibt noch nicht einmal eine Antwort.

Ich habe ein Matterport Pro 2 gekauft und bin mit dem Gerät sehr zufrieden und beso ders gut zu bewerten ist der Kundenservice, wenn man ein Problem hat wird es sofort gelöst.
Vielen dank für die Unterstützung von Herrn Earth.

Extremely poor customer service, they say they are a 24/7 company but no one ever answers the calls.
I booked a meeting through there system and no one attended. They are not bothered, keep away from companies like these.

Wir von Vorzelte Profis nutzen Matterport für unsere Zeltansichten. Kundendienst ist nicht mal schlecht der ist unterirdisch! Das Produkt ist gut aber wenn man ein Problem hat kann man auch mit dem Zoo telefonieren! Hier bekommt man eher eine richtige Antwort! Wir wollten unser Paket auf eine jährliche Zahlung innerhalb unseres Abos umstellen. Das System hat uns aber ein Plus Paket verbucht das wir angeblich erst ende 2023 wieder Kündigen können! Der Support am telefon konnte hier überhaupt nicht helfen und die Antwort war genauso grottenschlecht! Man kann auch mutwillig eine Firma an die Wand fahren!

Matterport Customer Service is terrible. I had log-in troubles so after bouncing around 5 emails with their support team, I asked them to call me to fast-track the frustration. The lady could hardly speak English, went around in circles with her repeating the same login details, then put me on hold to elevate the call for a simple log in issue. I have been on hold now for 40 minutes and still no one has answered.

Pessima assistenza. Danno informazioni errate per l'acquisto dei profili su cui pubblicare i virtual tour e dopo aver acquistato sia il tour 95,00 euro che profilo starter 11,00 euro circa, scopro che necessito del profilo professionale che costa 60,00 euro, una spesa per me non sostenibile. Nonostante avessi specificato che il lavoro da pubblicare era stato acquisito con la Pro2.
Su mia richiesta telefonica non mi hanno restituito neanche il costo mensile dell'abbonamento.
Più di 100 euro buttati.
Davvero una brutta esperienza.

I have a VISA, they don't support it because changes of VISA a year ago, so i did get a american express for second payment worked ok, now again problems with payment and they don't react on mails, phone a answering machine.
last time try a bank transfer, but there payment gate way hase problems why shut i then do manual payment, now i get payment error pay or we close your account , so i did try VISA and american Express both a error and both cards work over all the world only not at matterport. and still no answer of them

Maybe they react now afther leaving a comment here

SUPPORT? what support, the do not react on mails, chat is only for if you want to buy i gues i know why to many complains and they need huderds of chat people to help every one

My company have tried for month to get Matterport to change their bill so we could pay it. They closed our account, even thoug I wrote to them that there was problems with their bill, and we needed them til answar our finans department. They have know ignored us for month, and we still do not have acces to our account, and all the projects. I'll recomend everyone not to use this compagny. All your project will be theirs, and when they close your account and have no intention at all to help you, you are in problems. Find a solution where you own youre captures, instead of relying on an absolute amateur of af copany.

Absolut aufdringliche, unangenehme Werbung. Würde keinen Stern geben, aber geht leider nicht.

Absolutely disgraceful company to deal with.

Read this and all other reviews and STAY AWAY.

If you need a 3D camera for your business, purchase it elsewhere!

After purchase support for repairs is disgraceful, assuming they respond to your enquiries/plea for help.

They have been sending me private details of a company I am not associated with. I've informed them 3 times and it continues.

The list goes on. Don't do it!

Ho ricevuto dalla Matterport un kit composto dalla fotocamera pro2 e 3 accessori ; solo la camera corrisponde all’ordine inviato ; ho chiesto subito dopo acquisto di restituire in Olanda (da dove è stata spedita la merce) l’intero set, ma il “servizio clienti “ vuole farmi spedire tutto in California a mezzo corriere assicurato al costo di 300€! In pratica mi hanno fatto pagare quasi 500€ per articoli non conformi all’ordine e mi chiedono di spenderne 300 per restituirli . Posso inviare a chiunque nutrisse dubbi copie dell’ordine / fattura ed email scambiate con supporto clienti.

I wanted to buy this product but I regretted seeing the comments !!

The customer service was horrible and my experience owning the rights to anything was such a let down finding out they own the RIGHTS to all of the content we film with the product they sell us... that's right you can only utilize the data if you PAY a monthly sub forever. They own your information ALL OF IT. You buy the camera, you do the work, they keep the data. That is the end of the story.

It is 2021 this tech is common now and they will not be the tech giant they are hoping to be.

Terrible customer service, they have been charging my account even after I cancelled and are refusing to both refund my account and are refusing to delete my account. I’ve put a hold on my bank account to attempt to stop the charges and have contacted consumer affairs to investigate. The product is ok but as soon as you need customer support to fix something they won’t. I do not recommend you giving any of your bank account details to the Matterport company as you might find yourself in the same situation.

Have been using Matterport for years. I wish we had never chosen Matterport. If you need this for more than 1 month, NEVER choose Matteport. Not only is it overpriced, do they also find millions of little reasons to charge you without your consent. They also are extremely rude over customer support. AVOID AT ALL COSTS.

I had a great time at Matterport as an employee but also I continuously kept receiving very positive feedback from clients all around Europe. In the London office the culture and willingness to help clients was very impressive, but I have left a few years ago so not sure whats the updated situation.

Das Produkt ist leider wirklich toll. Dies ist auch der Einzige Grund weshalb ich die Platform und die Kamera noch nutze. Der Customer-Service respektive der Umgang mit Kunden und Problemen ist eine reine Katastrophe. Mir wurden falsche Rechnungen geschickt welche ich im guten Glauben bezahlt habe. Leider habe ich erst nach 6 Monaten bemerkt, dass mir Monat für Monat falsche Rechnungen geschickt wurden. Ich habe mich daraufhin an Matterport gewendet mit der Bitte um Rückerstattung der Zuviel bezahlten Beträge- Leider ohne Erfolg. Der Schaden von über 400.- Euro ist mir geblieben. Auch wurde mir der Kontakt zu einem Manager verwehrt. Kein Kompromiss oder etwas in der Art...
Kundenfreundlichkeit ist definitiv etwas anderes. Tipp an alle: Kontrolliert euere Abrechnungen akribisch genau....