Order number 1533174369 placed on 10th October, it's now the 19th and nothing has moved. Items cancelled/out of stock and no idea when the rest might show up. I have tried to cancel the order online a... もっと見る
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To be honest I'm sick of maxi zoo, they are constantly out of things my dog likes, the small bagels with sesame seed been one, my dog won't eat any other brand and maxi zoo is constantly out of them,... もっと見る
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We had such a great experience at Maxi Zoo in Clearwater Shopping Centre, Finglas, thanks to Kelly. We came into the store in a complete panic because our dog, Milly, had just gone into heat and was d... もっと見る
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Visited Maxi Zoo, Ballincollig, 6th July 2026. I was served by MEGAN who was extremely helpful and offered advice on various dog harnesses and halters. The store was spotless, staff were very frien... もっと見る
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企業情報
当該企業による記述
Maxi Zoo is Ireland's largest specialty pet retailer, offering everything you need for a happy and healthy pet. Our dedicated store teams provide personalized pet consultations and free weight checks to ensure your pets are healthy and happy. We offer pet grooming services in selected stores to ensure your furry friend looks their best! Check out our website for more information. Selected stores also sell fish, while all our stores nationwide carry a variety of fish products. With over 8,000 products, we have something special for every pet owner. Visit us in-store or shop online at Maxizoo.ie.
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2.6
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Maxi Zoo charge €25 more for 10kg Royal…
Maxi Zoo charge €25 more for 10kg Royal Canin dry cat food V a family owned petshop with delivery.
2025年12月7日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear CEEMU,
Thank you for sharing your feedback. We understand that price differences can be frustrating, and we appreciate you bringing this to our attention.
Our pricing reflects several factors, including supplier costs, logistics, and the services we provide, such as nationwide delivery and customer support. However, we always aim to offer competitive prices and regularly run promotions to give our customers the best value possible.
We’ll review your comment internally to see where improvements can be made. In the meantime, please feel free to reach out to our customer service team if you have any questions or need assistance with future orders.
Thank you again for your feedback — it helps us improve.
Kind regards,
The Maxi Zoo Team
Update on review
So wrote bad review few days ago it still hasn't been resolved fully they redelivered one of missing items however the next missing items haven't been delivered after them reordering it wasn't done for 2 bags of cat litter I requested a refund for them as this is going on since 26 nov! This hasn't been done either as no email confirming it sick of ringing about it now
2025年11月26日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Samantha,
Thank you for sharing your feedback with us. We’re very sorry to hear about your experience and understand how frustrating this must have been. Please know that we take your comments seriously and are reviewing the situation internally to ensure it’s resolved and to prevent similar issues in the future.
Your feedback is invaluable in helping us improve, and we truly appreciate you taking the time to let us know. If you need any further assistance, please don’t hesitate to reach out to our customer service team.
Kind regards,
The Maxi Zoo Team
Innacurate proccesing/delivery times
I placed an order:1528266111 on the 2nd of December specifically because the website clearly states delivery within 1–3 days. I am under time pressure, so this was the deciding factor in choosing to order from Maxizoo. However, it is now Friday the 5th, and the order has still not been dispatched.
Every time I contact customer service, I receive different information. I urgently need this order to arrive by the 10th of December as I will be going on holidays, and at this stage I have no confidence that it will arrive on time.
It is extremely disappointing when companies are not transparent about processing and dispatch times, especially when customers depend on accurate delivery information to make purchasing decisions. I genuinely hope someone can review this issue urgently.
2025年12月2日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Gintare,
Thank you for sharing your feedback, and I’m truly sorry for the frustration this delay has caused. We understand how important timely delivery is, especially when you’re under time pressure, and I completely appreciate your disappointment.
Unfortunately, due to an unexpectedly high volume of orders during this period, dispatch times have been longer than usual. This is not the experience we want for our customers, and we’re actively working to improve transparency and speed in our processing times.
I’ve reviewed your order and will make sure it is prioritised so it arrives as quickly as possible. If you’d like, please reach out to our customer service team directly so we can provide you with the latest tracking details and confirm the timeline.
Thank you again for bringing this to our attention — your feedback helps us improve.
Kind regards,
The Maxi Zoo Team
It is a HORRIBLE E-COMMERCE
It is a HORRIBLE E-COMMERCE. We ordered some food for our pets, around 500 euros of food, and they took 15 to gives us a position. YES 12 DAYS WITHOUT GIVEN A POSITION about the food. At the first we received a notification informing that some itens of our order "could be partially cancel". The purchase was on the 22/11 and this notification was on the 28/11 (ALREADY AFTER THE 3 DAYS DELIVERY). After that, we contacted the customer service and they informed us that "the order was cancel and we should wait for refound". Cool beans! Two days after, another notification from the MaxiZoo informing us that, AGAIN, "some items going to be partially cancel". We contacted them through email on the 02/12 and nothing. We call on the 03/12 (detail the customer service only work between 12 and 16) and they still don't know what happened. In the end of the 03/12 day, we contacted again and they cancel AGAIN the order, but told us to wait until tomorrow to contact again to see what happened. NEVER, PLEASE, NEVER BY ONLINE FROM THIS PLACE.
Still without any solution. This is a joke
2025年12月3日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Tiago,
I’m truly sorry for the experience you’ve had and the frustration caused by the delays and unclear communication. This is absolutely not the level of service we aim to provide, and I completely understand how disappointing this must have been for you.
Unfortunately, we experienced a technical outage that led to significant delays and confusion in processing orders and sending notifications. We are actively reviewing our processes to ensure clearer and more consistent communication in the future.
If you still need assistance with your order or refund, please reply to this message or contact us directly, and I will personally make sure your case is prioritised.
Thank you for sharing your feedback — it is extremely valuable and will help us improve.
Kind regards,
Martin
Maxi Zoo Customer Service
MAXI ZOO IRELAND からの回答
Hi D Croghan,
Thank you so much for your 5-star review! We’re delighted to hear that you enjoyed our great offer and that your order was delivered promptly.
Your feedback means a lot to us, and we look forward to serving you again soon!
Kind regards,
The Maxi Zoo Team
Reliable and quick
I’ve made multiple online orders for cat food. They are always very quick to arrive. 1 time (over 3 years) the wrong flavour was delivered and the team were so helpful and friendly and sorted the issue out really quickly. So I find them very reliable.
2025年11月28日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Hi Rachel,
Thank you so much for your wonderful review! We’re delighted to hear that your orders have consistently arrived quickly and that our team was able to resolve the issue promptly when it occurred.
Your trust and loyalty over the years mean a lot to us, and we’re thrilled to know you find us reliable. If you ever need assistance in the future, please don’t hesitate to reach out — we’re always happy to help!
Kind regards,
The Maxi Zoo Team
took orders giving 30% discount
While very disappointed with what happened- to be fair they have tried to correct.
Original post: took orders giving 30% discount, when every store was offering discounts (being Black Friday week). And then they can not fulfill the order. Told about one item last week and other this morning- when all sales are over. Never order from them again.
2025年11月27日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Frances,
Thank you for updating your review and acknowledging our efforts to correct the situation. We truly regret the disappointment caused by the initial experience, especially during such an important shopping period like Black Friday.
We understand how frustrating it must have been to face cancellations after placing your order with confidence. Please know that we are actively reviewing our processes to ensure clearer communication and better stock management in the future, so situations like this do not happen again.
Your feedback is invaluable to us, and we appreciate you giving us the opportunity to improve. If there is anything further we can do to assist you, please don’t hesitate to reach out to us at online-shopping@maxizoo.ie.
Kind regards,
The Maxi Zoo Team
For this particular delivery it’s a 5…
For this particular delivery it’s a 5 star service. Usually they’re very slow.
Good range of products, some of them very different from the others.
2025年11月25日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Nick,
Thank you so much for your positive feedback! We’re delighted to hear that this delivery met your expectations. We also appreciate your honesty about past experiences – your comments help us improve.
We’re continuously working on speeding up our service while maintaining the wide range of products you enjoy. Thank you for being a valued customer!
Kind regards,
Martin
Maxi Zoo Customer Service
Great store
Great store, everything was delivered quickly and well packed. I'll be ordering more from this store, my pet is thrilled with the delicious stuff.
2025年11月21日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Serhii,
Thank you for your email. This is Martin from Maxi Zoo Customer Service and I will be assisting you today.
We truly appreciate your review! It’s wonderful to hear that everything was delivered quickly and well packed, and that your pet is enjoying the delicious treats.
Your feedback means a lot to us, and we look forward to serving you again soon. If you ever need assistance or have any questions, please don’t hesitate to reach out.
Kind regards,
Martin
Maxi Zoo Customer Service
Issue with delivery been stolen…but
Had an issue with delivery been stolen not maxi zoos issue yet a very nice girl Leticia arranged for a full refund was not expecting that. Now all they have to do is stock 10kg bags like zooplus!
2025年11月14日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Carol,
We truly appreciate your review and your kind words about Leticia’s support. We’re glad she was able to assist you with a full refund in such a challenging situation.
Your suggestion regarding 10kg bags is very valuable to us. We will share this feedback with our product team for consideration, as we are always looking for ways to improve our range and meet customer needs.
Thank you for being a valued customer, and we look forward to serving you again soon. If you need any assistance, please don’t hesitate to reach out.
Kind regards,
Martin
Maxi Zoo Customer Service
Utter scammers
Utter scammers, give a black friday 30% discount and then cancel all orders saying items are out of stock but yet I can go on to their website and order the goods at full price, they had no problem taking my money straight away but to refund it is 5-7 days. I have been a loyal Maxi Zoo customer for years. Never again will I order from them.
2025年11月25日
自発的なレビュー
MAXI ZOO IRELAND からの回答
We’re truly sorry to hear about your experience, and we completely understand how disappointing this must have been, especially after being a loyal Maxi Zoo customer for so long. This is not the experience we want for our customers.
Please reach out to us directly at online-shopping@maxizoo.ie or by phone at +35 321 601 94 83, so we can look into your order and make things right for you as quickly as possible.
Thank you for bringing this to our attention – we appreciate your feedback and the opportunity to resolve this.
Kind regards,
Martin
Your Maxi Zoo Customer Service
Black Friday sale was 30% payment was…
Black Friday sale was 30% payment was in full tree days after got emailed ( Unfortunately, some products from your recent order 1528017267 are currently out of stock, and we do not have a confirmed restock date from our supplier.) is are scamming i was checking they website still selling the product
2025年11月24日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear AC,
We’re very sorry for the inconvenience and frustration caused. During our Black Friday promotion, we experienced a temporary synchronisation issue between our stock system and the website, which led to some items appearing as available when they were sold out.
Your order is still being processed without the unavailable item, and we’ve emailed you with full details and a €10 voucher as an apology. If you have any further questions, please don’t hesitate to reach out to us directly.
Thank you for your understanding.
Kind regards,
Martin
Your Maxi Zoo Customer Service
Delivery times are frequently slow due…
Delivery times are frequently slow due to time to notify items listed as in stock are not available.
2025年11月5日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Sarah,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the delays and the inconvenience caused when items listed as in stock were later found unavailable. This is not the experience we want for our customers.
We are actively working on improving our stock accuracy and notification process to ensure faster and more reliable deliveries. Your comments have been shared with our logistics team to help us make these improvements.
If you have any outstanding issues or need assistance with a recent order, please feel free to contact us directly at online-shopping@maxizoo.ie. We’d be happy to help.
Thank you for bringing this to our attention.
Regards,
Martin
Your Maxi Zoo Customer Service
Easy to order online
Easy to order online, prompt delivery. I buy my dog’s food & some toys regularly, no complaints whatsoever.
2025年11月10日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Hi Amanda,
Thank you so much for your 5-star review! We’re delighted to hear that ordering online is easy and that your deliveries have been prompt. It’s great to know you regularly choose us for your dog’s food and toys – we truly appreciate your trust and loyalty.
If you ever need assistance or have any suggestions, we’re always here to help.
Best regards,
Martin
Your Maxi Zoo Customer Service
Unbelievably unprofessional
Unbelievably unprofessional. Staff was rude and not polite at all. Tropical fish rarely come healthy and usually die in the first week after buying.
2025年11月16日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Val,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide.
Could you please email us at online-shopping@maxizoo.ie with further details about your visit and the issues you encountered? This will allow us to investigate the matter thoroughly and take appropriate action.
Thank you for giving us the opportunity to improve.
Martin
Your Maxi Zoo Customer Service
Dog food delivered quickly
Dog food delivered quickly.
Price discount (sale) was appreciated.
They have noticeably improved their delivery packaging in recent months, with much less waste.
2025年11月8日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Rick,
Thank you for your fantastic review! We’re delighted to hear that your dog food was delivered quickly and that you appreciated the sale discount. It’s also great to know you’ve noticed the improvements in our packaging—we’re committed to reducing waste and making our deliveries more sustainable.
We truly value your feedback and look forward to serving you again soon!
Martin
Your Maxi Zoo Customer Service
Online order.
Online order.
Much better service than last time.
Although they did leave the package outside in the rain.....at the gate!
2025年11月4日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Wayne,
Thank you for sharing your feedback and for giving us another chance to serve you. We’re glad to hear the service was better this time, but we’re truly sorry your package was left outside in the rain. That’s not the experience we want for our customers.
We’ll review this with our delivery partner to help prevent this in the future. If the contents were affected, please reach out to our Customer Service team so we can assist you promptly.
Thank you again for your honest review and for choosing Maxi Zoo.
Kind regards,
Martin
Your Maxi Zoo Customer Support
maxi zoo limerick 5*
I was In maxi zoo limerick today and I have to say the staff are so nice and very helpful. they pay very good attention to customers Martina and kerry were both very helpful finding what I needed and with advise. such lovely staff in maxi zoo limerick
2025年11月5日
自発的なレビュー
Maxi Zoo offers delivery within one to…
Maxi Zoo offers delivery within one to three days, as advertised on all websites. Unfortunately, I've ordered several times and the package never arrived on time. There was always a delivery problem, and the blame was placed on DPD.
DPD explains that they never receive full customer contact information. Overall, a negative experience.
2025年10月28日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Dariusz,
Thank you for your feedback, and I’m truly sorry to hear about the repeated delivery issues you’ve experienced.
We understand how frustrating it is when expectations around delivery aren’t met. While we do advertise delivery within 1–3 working days, recent technical issues and a surge in orders have unfortunately led to delays in some cases. We're actively working with DPD to resolve these problems, including the matter of incomplete contact details being forwarded — which we believed had been fixed, but clearly still needs attention.
Please accept our sincere apologies for the inconvenience caused. We’re committed to improving both our internal systems and our communication with delivery partners to ensure a smoother experience going forward.
If you’re still waiting on a specific order or would like us to look into it further, please don’t hesitate to contact our customer care team directly. We’d be happy to assist.
Kind regards,
Martin
Maxi Zoo Customer Service
Take money but online ordering g shambolic
Ordered Medica dog food x 36 tins at €95. Week has gone past emailed both emails available including customer care. Status of package online is ‘unknown’ but money left my account in under 5 seconds. They blame fluctuating stock and various IT ailments but that’s been going on for 3 years.
2025年11月1日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Gerry,
Thank you for your feedback, and I’m truly sorry to hear about the difficulties you've experienced with your recent order.
We understand how frustrating it is when an order is delayed and communication feels unclear. The issue you’ve described may be related to a recent surge in orders following our promotions, which unfortunately led to longer processing times than usual. We're actively working to improve both our systems and stock management to prevent such delays.
We’d really like to help resolve this for you and ensure you receive your order or refund as quickly as possible. However, we weren’t able to locate your order based on the name used in your review. To assist you further, please contact our customer service team at online-shopping@maxizoo.ie with your order number and any relevant details.
Thank you again for bringing this to our attention. We appreciate your patience and hope to make things right.
Kind regards,
Martin
Maxi Zoo Customer Service
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