Order number 1533174369 placed on 10th October, it's now the 19th and nothing has moved. Items cancelled/out of stock and no idea when the rest might show up. I have tried to cancel the order online a... もっと見る
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To be honest I'm sick of maxi zoo, they are constantly out of things my dog likes, the small bagels with sesame seed been one, my dog won't eat any other brand and maxi zoo is constantly out of them,... もっと見る
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We had such a great experience at Maxi Zoo in Clearwater Shopping Centre, Finglas, thanks to Kelly. We came into the store in a complete panic because our dog, Milly, had just gone into heat and was d... もっと見る
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Visited Maxi Zoo, Ballincollig, 6th July 2026. I was served by MEGAN who was extremely helpful and offered advice on various dog harnesses and halters. The store was spotless, staff were very frien... もっと見る
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企業情報
当該企業による記述
Maxi Zoo is Ireland's largest specialty pet retailer, offering everything you need for a happy and healthy pet. Our dedicated store teams provide personalized pet consultations and free weight checks to ensure your pets are healthy and happy. We offer pet grooming services in selected stores to ensure your furry friend looks their best! Check out our website for more information. Selected stores also sell fish, while all our stores nationwide carry a variety of fish products. With over 8,000 products, we have something special for every pet owner. Visit us in-store or shop online at Maxizoo.ie.
連絡先
2.6
期待以下
428件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 95％に回答しています
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この企業のTrustpilot 利用方法
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Goods arrived in perfect condition and…
Goods arrived in perfect condition and on time. This order had all items included and nothing missing. I didn't need to contact customer service with any issues ehich wad great. How online shopping should be!
2026年2月23日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Thank you for sharing your positive feedback with us! We are happy to hear you are satisfied with our service. Do not hesitate to let us know if we can support you.
MAXI ZOO IRELAND からの回答
Dear Edward Conneely,
Thank you very much for your kind feedback! We are delighted to hear that you are happy with our customer service and the value we offer.
We look forward to serving you again soon.
Kind regards,
Your Maxizoo Team
I wanted to buy 2 boxes of (FIT+FUN…not allowed.
I wanted to buy 2 boxes of (FIT+FUN Ragout Multipack 92x100g) as I have 3 Cats and don't want to mix their feeding products. You are only allowed to purchase 1. Not enough for my situation with 3 Cats.
So have to say goodbye to MAXI ZOO IRELAND.
2026年2月7日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Jacqui,
Thank you very much for your feedback, and we’re sorry for the inconvenience this caused.
The reason you were only able to add one box of the FIT+FUN Ragout Multipack to your basket is that we currently had only one unit in stock at that moment.
Our stock is continuously replenished, so if you check back again shortly, you should be able to purchase multiple boxes as needed.
If you ever experience this again or need assistance with availability, please don’t hesitate to contact our customer service team—we’re always happy to help.
Kind regards,
Your Maxi Zoo Team
Amazing experience
Amazing experience - Quick delivery and very good customer care and service.
Never had a problem with them !!
2026年2月3日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Thank you for your positive feedback, we really appreciate it! If there is something we can help you with, please let us know.
Terrible
Terrible completely unreliable and no communication whatsoever very late response from customer service and even longer waiting for refund would not order again
2026年1月1日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Hi Kellyann,
Thank you for taking the time to share your feedback, and I’m very sorry to hear about your recent experience. This is certainly not the level of communication or service we want our customers to receive.
I sincerely apologise for the delayed responses and for the long waiting time regarding your refund. I completely understand how frustrating this must have been. Please be assured that we are reviewing what happened so we can improve our processes and avoid delays like this in the future.
If you would like us to look into your case immediately, please feel free to contact us at online-shopping@maxizoo.ie with your order number, and we will be more than happy to assist and make sure everything is resolved for you as quickly as possible.
Thank you again for bringing this to our attention.
Kind regards,
Martin
Maxi Zoo Customer Service
Staff are pigs in the Blackpool store…
Staff are pigs in the Blackpool store in Cork city. Unhelpful, abrupt and should no interest in doing their work. Gave girl at the till some change for my goods, counted it out for her but she wasn't interested and double counted it while the line behind me was getting bigger. This isn't the first time I've experienced this lack of interest. It's the only shop in tge area hope some o e else opens another so as I can spend my money there
2026年1月30日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Hi Tony,
Thank you for taking the time to share your feedback, and I am very sorry to hear about your recent experience in our Blackpool store. This is absolutely not the level of service we want our customers to receive.
I sincerely apologise for the behaviour you described and for the frustration this caused you while checking out. Your comments have been forwarded directly to the store management so they can address this with the team and ensure the situation is reviewed internally.
We truly value our customers, and it is very disappointing to hear that this was not your first negative experience. If you are willing, we would appreciate the opportunity to look into this further. You can contact us at online-shopping@maxizoo.ie with the date and approximate time of your visit so we can investigate the matter properly.
Thank you again for bringing this to our attention. We hope to have the chance to welcome you back with a much better experience in the future.
Kind regards,
Maxi Zoo Customer Service
I really liked everything
I really liked everything, fast delivery, I will order from you again in the future.
2026年1月23日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Thank you for your positive reply, we appreciate it! If there is anything else we can do for you, please let us know. Thank you in advance.
Excellent company to deal with
I have had an excellent experience buying from Maxi Zoo in Ireland. Very fast delivery, good communication. I wish they had an app for regular customers. Otherwise, really happy. I had bad experiences with my previous pet food supplier due to their poor deliveries. Delighted with Maxi Zoo.
2026年1月15日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Thank you for your positive feedback, we really appreciate it! We forwarded your feedback regarding the application. Let us know if there is anything else we can help you with or in case you have more ideas.
Fast delivery & all items in stock
Fast delivery & all items in stock (this & previous order).
2026年1月12日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Hi Denis,
Thank you very much for your kind 5‑star review. We’re delighted to hear that your order arrived quickly and that everything was in stock on both occasions. We truly appreciate your continued trust in Maxi Zoo, and we look forward to serving you again soon.
Have a lovely day!
The Maxi Zoo Customer Service Team
I wish I could review my order but it…
I wish I could review my order but it still hasn’t arrived yet. This is the second time in 3 orders that I’m waiting. I ordered something in Germany the day after I placed my order with Maxizoo which is literally no more the a 4 hour drive and I’m still waiting for my Maxizoo order but my delivery from Germany showed up. Maxizoo is definitely making it hard for me to want to spend my money with them. I mean I regularly buy my pet supplies from the as we live far from a pet store that can provide what we need, but at this rate I’m going to start having to order a month ahead just to get it when I need it. When. I used to be able to rely on the quick shipping policy and was very happy with my service, but now I find I’m having to go to the store and buy food for my pets after I already ordered them food.
2026年1月7日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Pauli,
We’re very sorry to hear about the delay with your order and understand how frustrating this is, especially when you rely on timely deliveries for your pets’ essentials. This is not the experience we want our customers to have.
We’d really like to look into this for you and see how we can help. Please contact us directly at +35 321 601 94 83 or online-shopping@maxizoo.ie with your order number, and our team will be happy to assist you as quickly as possible.
Kind regards,
Your Maxi Zoo Customer Service
Absolutely amazing service
Absolutely amazing service. Order placed on the Monday morning, Tuesday afternoon was delivered. FOR FREE! Great selection of products also.
Highly recommend!
2025年12月30日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Hi Ola,
Thank you so much for taking the time to leave us a 5-star review. We’re delighted to hear that you were happy with our fast and free delivery, as well as our product selection. Your recommendation truly means a lot to us, and we hope to welcome you back to Maxi Zoo again very soon.
Kind regards,
Your Maxi Zoo Customer Service
Waited till I had paid and left it a…
Waited till I had paid and left it a bit after to say load of thing were out of stock and it was that close to Christmas I wasn’t able to find them at other places very disappointing in how it was handled
2025年12月8日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Hi Selena,
Thank you for sharing your feedback. We’re truly sorry for the disappointment caused by the stock availability and timing of the notification. We understand how frustrating this must have been, especially so close to Christmas.
Your comments are very valuable to us, and we’ll review our processes to ensure better communication and stock updates in the future. If you’d like, please reach out to our customer service team at online-shopping@maxizoo.ie, and we’ll do our best to assist you further.
Thank you for bringing this to our attention.
Kind Regards,
Your Maxi Zoo Customer Service
Great service and fast delivery.
2025年12月7日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Thank you very much for your kind review! We’re delighted to hear that you were satisfied with our service and fast delivery. Your feedback means a lot to us.
We wish you a Merry Christmas!
Maxi Zoo Service
Excellent products at reasonable…
Excellent products at reasonable prices. Delivery can arrive 24 hours after ordering before 12. The website is beautifully done and easy to navigate. I have ordered from them 3 times so far in the last 3 weeks and will continue to buy from here.
2025年12月19日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Thank you very much for your kind feedback!
We are delighted to hear that you are satisfied with both our products and prices, as well as with our fast delivery service. It’s great to know that you find our website easy to navigate and visually appealing.
We look forward to serving you again in the future.
We wish you a Merry Christmas!
Maxi Zoo Service
Unacceptable
I have just received another email stating my order has been cancelled as the items are ‘out of stock’ yet when i go online i have the option to purchase said ‘out of stock’ items. This is my 3rd order since 28.11.2025 that has been cancelled due to items being sold that are not in stock. I now have to wait 5 - 7 days for a refund. I will never purchase another item from this company online.
2025年12月18日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Thank you for your feedback.
We’ve located your ticket and have already replied to you via email. During the Christmas period, we’re currently experiencing a higher-than-usual volume of inquiries, which may lead to slightly longer response times.
We truly appreciate your patience and understanding, and we sincerely apologise for any inconvenience this may have caused. Please don’t hesitate to reach out if you need any further assistance, we’re happy to help.
Very pleased with food I got
Very pleased with food I got. My dogs love Lillys Kitchen. Good price. Fast delivery.
2025年12月14日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Thank you for your positive feedback! We are happy to hear that you are please with Lily's Kitchen. If you have any question, let us know.
Not my first order online.but still…
Not my first order online.but still great service. Very quick delivery. And in my order a lovley xmas unexpected surprise for my dog and cat.cannot fault at all.
2025年12月8日
自発的なレビュー
MAXI ZOO IRELAND からの回答
We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you!
I'm extremely disappointed with the way…
Ticket number 1772271
7th Jan update: after over a month from the original complaint and a number of follow-ups, the replacement arrived today.
I'm extremely disappointed with the way the order was packed and delivered, and my subsequent complaint handled so far.
The bag of dry dog food was delivered open with the food loose in the box, the box was also not sealed properly and the courier spilled the loose food all the way from his van to my door.
I don't know how much food was lost during transport and I wanted the food in the bag for freshness.
I contacted Maxi Zoo Customer Care team and after an initial quick response that a replacement shipment has been organized, I haven't heard back. That response was 2 weeks ago, I followed up twice with no further contact from the shop.
2025年12月12日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Hi Anna,
Thank you for taking the time to update your review and for providing such detailed feedback. We are very sorry to hear about your experience and understand how disappointing this situation must have been. Receiving a delivery in this condition is absolutely not the standard we aim to provide, and we sincerely apologise for the packaging issues, the loss of product, and the delay in resolving your complaint.
We are also sorry that communication fell short after the initial response regarding your replacement, particularly given the time you had already been waiting. This is something we take very seriously, and your feedback has been shared with the relevant teams so we can address both the packing process and our follow‑up procedures.
If there is anything further we can do to assist you, or if you would like us to review your case again, please don’t hesitate to contact our Customer Care team directly, quoting ticket number 1772271. We truly regret the frustration caused and appreciate you bringing this to our attention.
Kind regards,
Your Maxi Zoo Customer Service
First and Last Order – Terrible Experience
I placed an order on Black Friday. The website stated that delivery would take 1–3 days. A small part of my order arrived only after two weeks, while the main part never came at all. Another week later, I found out through customer support that the filler I ordered was out of stock, and they had no intention of delivering it. On top of that, there’s a delay with the refund. As a result, I’m left without the litter I urgently need for my 2 cats, and without my money. This was my first order — and definitely my last.
2025年12月8日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Arina,
Thank you for sharing your feedback, and I’m truly sorry for the experience you’ve had. We completely understand how frustrating it must be to wait so long for your order, only to find out that part of it was unavailable and the refund delayed. This is not the level of service we aim to provide.
Please rest assured that your refund is being processed and will be credited back to your original payment method shortly. We are also reviewing our internal processes to improve stock accuracy and communication, so situations like this do not happen again.
Your feedback is invaluable in helping us improve, and we sincerely apologise for the inconvenience caused. If you need any further assistance, please feel free to reach out to our customer service team directly.
Kind regards,
The Maxi Zoo Team
MAXI ZOO IRELAND からの回答
Dear Fiona,
Thank you so much for your review! We’re delighted to hear that you found our website easy to use and that the budgie bath is perfect for your feathered friend.
If you ever need any assistance or have questions about our products, please don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Maxi Zoo Team
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