Order number 1533174369 placed on 10th October, it's now the 19th and nothing has moved. Items cancelled/out of stock and no idea when the rest might show up. I have tried to cancel the order online a... もっと見る
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To be honest I'm sick of maxi zoo, they are constantly out of things my dog likes, the small bagels with sesame seed been one, my dog won't eat any other brand and maxi zoo is constantly out of them,... もっと見る
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We had such a great experience at Maxi Zoo in Clearwater Shopping Centre, Finglas, thanks to Kelly. We came into the store in a complete panic because our dog, Milly, had just gone into heat and was d... もっと見る
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Visited Maxi Zoo, Ballincollig, 6th July 2026. I was served by MEGAN who was extremely helpful and offered advice on various dog harnesses and halters. The store was spotless, staff were very frien... もっと見る
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企業情報
当該企業による記述
Maxi Zoo is Ireland's largest specialty pet retailer, offering everything you need for a happy and healthy pet. Our dedicated store teams provide personalized pet consultations and free weight checks to ensure your pets are healthy and happy. We offer pet grooming services in selected stores to ensure your furry friend looks their best! Check out our website for more information. Selected stores also sell fish, while all our stores nationwide carry a variety of fish products. With over 8,000 products, we have something special for every pet owner. Visit us in-store or shop online at Maxizoo.ie.
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Ordered cat litter 2 weeks ago
Ordered cat litter
Ordered enough for free delivery then got an email saying half of my order was out of stock.so I'm still waiting 2 weeks later for my cat litter and I had to pay postage as the put of stocks brought me under a spend of 29 euros
Won't bother again
Also when you try to fill in an online query / complaint it won't let you
Shabby shabby customer service
2026年10月21日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Patsy,
Thank you for your feedback. We sincerely apologise for the disappointment caused by your recent order.
We understand that you expected delivery within the 1–3 day timeframe advertised on our website, and we are sorry that this expectation was not met. We value your feedback and will take your comments regarding delivery estimates into consideration to help improve our service.
We would like to review the matter further and see how we can assist. Please contact us at online-shopping@maxizoo.ie or +35 321 601 94 83, including your details and, if available, your ticket number or let us know your phone number, so that we can call you.
Kind regards,
Tibor
Your Maxi Zoo Customer Service
Horrible Service. Avoid Like the Plague !
Horrible Service. I ordered pet food on Sunday. They said 1-3 days delivery. It's now Wednesday and my order hasn't even left their warehouse. I phoned them and was told "we're very busy, it'll be sent out soon.....". O/N 1533336876. Won't be ordering here again, EVER !
2026年10月21日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Neil Foran,
We sincerely apologise for the delay and the frustration this has caused. We understand how important it is to receive your pet’s food on time, and we are sorry we have not met the delivery timeframe advertised on our website.
As you provided the order number, I was able to find the order and the ticket. When you contacted us, we reached out to our warehouse and requested that your order be prioritised. Unfortunately, we were unable to prevent this delay, and we truly regret the inconvenience caused. Thank you for your patience and for bringing this to our attention. I contacted you back in the ticket as well.
Kind regards,
Tibor
Your Maxi Zoo Customer Service
To be honest I'm sick of maxi zoo
To be honest I'm sick of maxi zoo, they are constantly out of things my dog likes, the small bagels with sesame seed been one, my dog won't eat any other brand and maxi zoo is constantly out of them, if not that then they discontinue stuff, my other dog use to love the fish wrapped calcium bones so they decided to get rid of them. Honestly I'm just sick of their bull💩 at this stage.
2026年10月19日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Gillian Hogan,
Thank you for sharing your feedback. We are sorry to hear how disappointed you have been with the availability of your dogs’ favourite treats and the discontinuation of products they have enjoyed.
We appreciate you taking the time to share your experience, and we’ll pass your feedback on to the relevant team for consideration.
We take your feedback regarding both the delivery information and communication seriously . We would like to review the matter further and see how we can assist. Please contact us at online-shopping@maxizoo.ie or +35 321 601 94 83, including your details and, if available, your ticket number or let us know your phone number, so that we can call you.
Kind regards,
Tibor
Your Maxi Zoo Customer Service
Do not order online
Do not order online! Placed an order on Oct 11th and still no sign.
2026年10月20日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Agata,
Thank you for reaching out to us. We sincerely apologise for the frustration and inconvenience caused by the delay with your recent order.
We completely understand your disappointment, especially as you placed your order based on the 1–3 day delivery timeframe advertised on our website. We are sorry that we have not met your expectations and that your experience has fallen short of the level of service we strive to provide.
Please accept our sincere apologies for the inconvenience caused, and thank you for your patience and understanding.
We take your feedback seriously . We would like to review the matter further and see how we can assist. Please contact us at online-shopping@maxizoo.ie or +35 321 601 94 83, including your details and, if available, your ticket number or let us know your phone number, so that we can call you.
Kind regards,
Tibor
Your Maxi Zoo Customer Service
Avoid ordering online, it's a mess
Order number 1533174369 placed on 10th October, it's now the 19th and nothing has moved. Items cancelled/out of stock and no idea when the rest might show up. I have tried to cancel the order online and the page just throws up an error, emailed customer service twice now trying to cancel and have got nowhere. Something has gone very wrong with their systems, avoid ordering from them
2026年10月19日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Valerie,
We’re truly sorry for the frustration and inconvenience you’ve experienced with your order. This is not the level of service you should expect from us.
Thank you for providing your order number. With this information, I was able to locate your order and have since contacted you by email to follow up on the situation.
Please accept our sincere apologies for the inconvenience and for the lack of communication you’ve experienced.
Thank you for your patience while we work towards a resolution.
Kind regards,
Tibor
Your Maxi Zoo Customer Service
Avoid ordering online with this company!!!
I have previously left a review here which was answered with a copy and paste reply to contact customer service. I have emailed and rang several times and still have received no order and no refund two weeks after the order was made. I have been sent emails saying certain items are out of stock but didn’t even get a refund for them. All I get when I ring are empty promises that it will be looked into. I made an order of €186 and have nothing to show for it. This is starting to feel like a scam and is so shocking from such a big company. I see that plenty of people are having he same issues here and despite that, the website is still advertising the ‘sold out’ products as available and that their delivery time is 1-3 days
2026年10月16日
自発的なレビュー
I have placed my first and last order…
I have placed my first and last order with this company. Despite the website saying delivery would be in 1-3 working days, nothing happened for a week until I emailed to ask where’s my order. Then they told me the item wasn’t in stock so my order would be cancelled and refunded. Another week went by and I heard nothing again - I had to remind them for them to initiate the refund. Hopefully that won’t take another week. Will never order from them again.
2026年10月1日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Wendy,
Thank you for taking the time to share your experience with us. We appreciate your feedback, as it helps us improve our service.
We are sorry to hear that your order was delayed and that you only received updates after contacting us. We understand how disappointing it must have been to learn that the item was out of stock and to experience further delays with the refund process.
Please be assured that your feedback has been shared with the relevant team for review.
If you would like us to look into your case further, please contact us at online-shopping@maxizoo.ie or +353 21 601 9483, quoting your order number.
We would also be happy to arrange a call-back if you provide your phone number and two suitable time slots.
Kind regards,
Letizia
Your Maxi Zoo Customer Service
Delayed but Customer Service was Good
My order was delayed (I had still heard nothing after a full week of waiting) but customer service were very helpful and had it shipped the next morning, arriving in just one day.
2026年10月7日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Diana Fleming,
Thank you for taking the time to share your experience and for bringing this to our attention.
We completely understand how frustrating it is to be waiting for an order without receiving an update. We are currently experiencing delays due to an exceptionally high volume of orders and a backlog within our Customer Care team. I sincerely apologise for the delay in responding to your enquiry.
Your comments have been noted and will be shared with the relevant teams, as feedback like yours helps us improve our service.
We would welcome the opportunity to review your order and provide you with a detailed update. Please contact us at online-shopping@maxizoo.ie or +353 21 601 9483, quoting your order number. If you would prefer a callback, please provide your phone number and two suitable time slots.
We sincerely apologise for the inconvenience caused and appreciate your patience and understanding.
Kind regards,
p.p. Letizia
Your Maxi Zoo Customer Service
Avoid this company
Avoid this company – terrible customer service
I would not recommend buying from this company. I placed an order two weeks ago with a promised delivery time of 1–3 days. After five days, I received an email saying that one of the items was out of stock and that I would receive a refund within five days. Two weeks later, I am still waiting for my refund.
There have been no proactive updates about my order. I had to contact them myself to find out what was happening, and all I received was an apology for the delay. After waiting another three days, I contacted them again and requested a refund because the order had not arrived within the promised timeframe. I explained that I was going away and needed to buy pet food elsewhere, as I could no longer wait.
Since then, I have received no reply, no refund, and no meaningful update. Instead, today, two weeks after placing my order, I received yet another email informing me that another item was out of stock!
The lack of communication, failure to meet the advertised delivery time, and delay in processing my refund are completely unacceptable. I should not have to repeatedly chase a company for information about an order I have already paid for.
Save yourself the hassle and buy your pet food elsewhere.
2026年10月12日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Katrina,
We value every customer experience shared with us, and we're disappointed to learn that your recent order did not meet the standard you expected from Maxi Zoo.
Your comments have been noted and will be reviewed by the relevant teams. Your feedback is important to us and helps identify areas where we can do better.
We take your concerns seriously and will review them internally as part of our ongoing efforts to improve both our communication and order-handling processes.
We would welcome the opportunity to investigate your case further and provide an update. Please contact us at online-shopping@maxizoo.ie or +353 21 601 9483, quoting your order number and, if available, your ticket number.
If you would prefer a call-back, please provide your phone number and two suitable time slots.
We are sorry for the disappointment and inconvenience caused.
Kind regards,
p.p. Letizia
Your Maxi Zoo Customer Service
Don't bother with delivery
Staff in the Newbridge shop are fantastic... It's such a shame the delivery side let's them down. I order when litter and food is running low, ordered last Monday, 6 days later no sign of delivery, I don't have a car hence I make big orders.. Never again, I now have to pay ridiculous prices for cat food in my local shop... Never again
2026年10月5日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Ciara McCorley,
Thank you for taking the time to share your experience and for your kind words about our Newbridge team. We appreciate your feedback, as it helps us improve.
We're sorry to hear that your delivery has not arrived as expected, especially as you rely on online orders for essential pet supplies. We have shared your feedback with the relevant team for review.
Please contact us at online-shopping@maxizoo.ie or +353 21 601 9483 with your order number so we can investigate. If you would prefer a call-back, please provide your phone number and two suitable time slots.
We would like to sincerely apologise for the inconvenience this situation has caused.
Kind regards,
p.p. Letizia
Maxi Zoo Ireland Customer Service Team
Avoid their website
Avoid their website. I've placed order for expensive cat tree on the 17.9 on the 21.9 I got an email that the tree was sold out and they are cancelling my order. Yet I could still purchase the tree and they have it available in their stores. They told me they will refund my money within 7 working days. I'm still waiting. Avoid the online options they stores are fine. I got one reply from their customer service that they are investigating but that was over week and half ago. Horrible experience. I'm hoping to see the money on my account till end of this week or I'll be contacting my bank to get the payment back.
2026年9月17日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Customer,
Thank you for taking the time to share your experience and for bringing this matter to our attention. We appreciate your feedback, as it helps us improve our service.
We are sorry to hear that your order for the cat tree was cancelled due to stock availability after you had already placed it, and that you have been waiting longer than expected for your refund. We understand how frustrating this must be.
Your feedback has been shared with the relevant teams, and we are reviewing the circumstances surrounding both the cancellation and the refund delay.
If you would like us to investigate this further, please contact us at online-shopping@maxizoo.ie or +353 21 601 9483 with your order number. If you would prefer a call-back, please provide your phone number and two suitable time slots.
Kind regards,
p.p. Letizia
Your Maxi Zoo Customer Service
Went in to get dog food and left…
Went in to get dog food and left standing at the counter for over 10 minutes while girl who saw me standing at counter stayed chatting with another customer, I just walked out and left my items on the counter
2026年9月28日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Kevin O'Mara,
Thank you for taking the time to share your experience and for bringing this to our attention. We appreciate your feedback, as it helps us improve.
We're sorry to hear that your visit did not meet your expectations.
To allow us to review this matter further, please contact us at online-shopping@maxizoo.ie or +353 21 601 9483.
If you would prefer a call-back, please provide your phone number and two suitable time slots.
Thank you in advance for your assistance.
Kind regards,
Letizia
Your Maxi Zoo Customer Service
12 days after I ordered cat food I get…
12 days after I ordered cat food I get a long email cancelling many items. The website said 1-3 days delivery for all of them. Misleading ! That means I wasted time twice: placing the order and then waiting and I won’t do that again.
2. Terrible Communication: Idon’t know if they cancelled all the items, or just most of them… at least add a list of what is left in the order because I still need cat food.
2026年9月22日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Linda,
Thank you for contacting us. I am very sorry for the frustration and inconvenience caused by your recent order.
We completely understand your disappointment. You placed your order based on the 1–3 day delivery timeframe shown on our website. We sincerely apologise that your experience did not meet the service you expected from us.
We also apologise for the lack of clarity regarding which items were cancelled. You should have received clear information about the status of each item.
Please accept our sincere apologies for the inconvenience and disappointment caused.
We take your feedback regarding both the delivery information and communication seriously . We would like to review the matter further and see how we can assist. Please contact us at online-shopping@maxizoo.ie or +35 321 601 94 83, including your details and, if available, your ticket number or let us know your phone number, so that we can call you.
Kind regards,
Tibor
Your Maxi Zoo Customer Service
Very easy to order on the website and…
Very easy to order on the website and delivery was very prompt
2026年9月16日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Sir/Madam,
Thank you for your kind feedback! We’re delighted to hear that you found our website easy to use and that your order arrived promptly. We truly appreciate your support and hope to serve you again soon!
If there is anything else we can do for you, feel free to contact us at at online-shopping@maxizoo.ie or +35 321 601 94 83.
Kind regards,
Tibor
Your Maxi Zoo Customer Service
I ordered gastrointestinal dog food…
⁸I ordered gastrointestinal dog food both wet and dry and a 7kg bag of ordinary kibble for my 2 dogs. Both have dodgy stomachs and cannot change food without dire consequences in the house! The order was placed on the 27th of August and I was due to fly to London on the 3rd Sept which should have been enough time for the order to arrive, but it didn't. So my son drove to Maxi Zoo store to buy everything again for the kennels. When the order finally arrived (after I had returned from my holiday) the wet food was a low fat variety and not what I ordered. I'll just drive to the store in future but as in the past, there's no guarantee that their most important food for dogs with medical issues will even be available.
2026年8月24日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Shelley Keary,
Thank you for taking the time to share your feedback.
We sincerely apologise for the inconvenience and stress caused by the delay and the incorrect wet food supplied. We understand how important the correct food is for your dog’s health, especially when they have a sensitive stomach.
We appreciate you bringing these concerns to our attention. We'd like to review the matter further and see how we can assist. Please contact us at online-shopping@maxizoo.ie or +35 321 601 94 83, including your details and, if available, your ticket number.
If you would prefer a call-back, please let us know your phone number and two suitable time slots, and we'll be happy to arrange this.
Kind regards,
Tibor
Your Maxi Zoo Customer Service
Online Order Cancelled
Online order placed 11 September 2026. Email received on the 16 September stating ‘some products from your recent order are currently out of stock, and we do not have a confirmed restock date from our supplier.’ I thought it was strange as the items were ‘new in’ for Halloween, checked the website and they were available to buy, contacted customer care to state this and got a reply stating the same as the email. Today, 18 September, I have received an email to state none of the products in my order are available and it will be cancelled. However, again all items are still live on the website available to purchase. So it took 7 days to state the order would be cancelled even though all items are on the website and ive to wait 5-7 days for a refund. Ill be taking my business back to Zooplus, dont waste your time with this company.
2026年9月11日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Sir/Madam,
Thank you for your feedback.
We sincerely apologise for the frustration and inconvenience caused by the cancellation of your order and the delay in receiving an update. Due to an unexpectedly high volume of orders, we have experienced technical issues with our warehouse and website, which we are already working to resolve. We understand how disappointing it is to see products still showing as available online.
We are continuously improving our processes and increasing our capacity to serve you more efficiently and maintain the service you expect. Your full refund will be issued within 7 working days.
We'd like to review the matter further and see how we can assist. Please contact us at online-shopping@maxizoo.ie or +35 321 601 94 83, including your details and, if available, your ticket number .
Kind regards,
Tibor
Your Maxi Zoo Customer Service
Found the staff at my local stores very…
Found the staff at my local stores very friendly and the food is generally well priced. However, I would like to see more freeze and air dried kibble as they do not stock the good quality
2026年9月14日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Daithi,
Thank you for taking the time to share your experience and for your kind words about our friendly store teams and competitive pricing. We truly appreciate your feedback.
We're pleased to hear about your positive experiences, and we also value your suggestion regarding a wider range of freeze-dried and air-dried kibble options. Your feedback helps us improve, and we will share it with the relevant team for review.
If you would like to discuss your suggestion further, please feel free to contact us at online-shopping@maxizoo.ie or +35 321 601 94 83.
Kind regards,
Letizia
Your Maxi Zoo Customer Service
Liars
I ordered a keep sale item to take my dog’s paw prints before he passes away which is likely to happen soon. Order was placed on 05/09/26. I ordered from maxi zoo as their website claims order will be delivered in 3 days. 8 days later and there is no status update on my order but maxi zoo has my money.
It is not good enough to have lies on their website especially when many people are likely buying essential items for their pets such as food.
I now need to spend time finding a different retailer and spend more money and there’s a chance the dog will die before that. So thanks maxi zoo you shower of liars.
My order number is 1532467722. Please contact me directly to update me as you have my contact details on my order.
2026年9月5日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Customer,
We are very sorry to hear about the delay of your order, especially given the circumstances you described. We have located your order and shared your feedback with the relevant team for urgent review.
As requested in your review, we will also contact you directly regarding your order 1532467722.
Should you need any further assistance, please do not hesitate to contact us from Monday to Friday from 9:00 a.m. to 6:00 p.m. via email or through the phone number +35 321 601 94 83 from Monday to Friday from 12:00 am to 4:00 pm.
Kind regards,
Letizia
Your Maxi Zoo Customer Service
I ordered 4 weeks ago and still nothing…
I ordered 4 weeks ago and still nothing has arrived… after 1 week I was told one of the items was out of stock and then a week later I was told another item was out of stock and I’ve tried to just cancel the order for a refund but i can’t and I still haven’t gotten the money back from the out of stock items…
2026年9月13日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Holly McKnight,
Thank you for taking the time to share your experience and bring this to our attention. We truly appreciate your feedback, as it helps us improve our service.
We are very sorry to hear about the delay with your order and the frustration caused by being informed about out-of-stock items at different stages of the process, as well as the difficulties you experienced when trying to cancel your order.
We have shared your feedback with the relevant team for review. If you would like us to investigate your case further, please contact us at online-shopping@maxizoo.ie or +353 21 601 9483, quoting your order number. We would also be happy to arrange a call-back; simply provide your phone number and two suitable time slots.
Kind regards,
Letizia
Your Maxi Zoo Customer Service
Terrible customer service
Terrible customer service. Do not order online. Probably you’ll never receive the order.
2026年8月31日
自発的なレビュー
MAXI ZOO IRELAND からの回答
Dear Ms./Mr. Y. Bek,
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with our online service left you disappointed.
We understand how frustrating this experience must have been. Unfortunately, due to an exceptionally high volume of orders in recent weeks, we have experienced delays in processing and dispatching some orders. We sincerely apologise for any inconvenience this may have caused.
As we are unable to identify your order from your review, we would appreciate the opportunity to look into this matter further. Please contact us at online-shopping@maxizoo.ie or +353 21 601 9483 and provide your order number. If you would prefer a call-back, please share your phone number and two suitable time slots, and we will be happy to contact you.
Thank you for bringing this to our attention. We take all customer feedback seriously and will review the concerns raised.
Kind regards,
Letizia
Your Maxi Zoo Customer Service
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