Mail Boxes Etc. レビュー 47

Sehr freundliche und zuvorkommende Bedienung. Der Mitarbeiter hat sich wirklich redlich bemüht, für mein UPS-Paket den günstigsten Tarif zu finden und war dabei ausgesprochen hilfsbereit und geduldig. So einen tollen Service erlebt man nicht oft. Vielen Dank!

Mail Boxes Etc. in Pforzheim

Never ever again.

I used these "people" to collect and ship me some antiques from Hall's auctions. Understand, couriers like ParcelForce, who they used, have minimum standards for packing & packaging. MBE Wolverhampton did not follow those requirements, to say the least. Instead they crammed my precious antiques into a single sheet of bubblewrap and wraped them in a thin, used, cardboard sheet. Yes, they are meant use boxes, but didn't. Result, my just over £1500 antique is badly damaged.

Parcelforce, to their credit, delivered the package undamaged / intact, but the contents were damaged by MBE's rough handling of my contents. The insurance company has refused to pay out because he packaging did not conform to even basic standards; the damage was as a result of negligence by MBE, and to require them to pay. I agree with the insurance company.

So I sent proof to MBE Wolverhampton (photos of before and after, photos of their packaging, such as it was, the assessment of a antiques company agreeing MBE are at fault, the minimum packaging guidelines of ParcelForce, etc) and after a lot of trying to sweep everything under the carpet / deny liability through easy to disprove BS, they sent me a statement that their director would be in contact; No, they never were, despite several reminders from me.

So, now I am going to sue MBE Wolverhamption and MBE HQ themselves (as they did diddly).

My advice? Avoid the nameless "people" (they NEVER gave me their names, I wonder why) before they ruin your day.

MBE City (Old Street)
I've been working with MBE in Old Street every week for the last 4 years and the service provided is always immaculate. Super helpful for UPS and FedEX deliveries especially, kind staff and great selection of post cards!

Personale di Treviso Viale della Repubblica veramente eccezionale.
In particolare il Sig Gabriele che con gentilezza e cortesia mi ha coadiuvato nelle operazioni di spedizione di un pacco.
Pacco arrivato a Roma esattamente 24 ore dopo.
Il Sig. Gabriele mi ha spiegato per filo e per segno tutte le operazioni, dalla consegna in negozio e fino alla consegna all interessato.
Veramente una professionale e gentile persona.
Voto 10+

The MBE in Headington, Oxford. Absolutely A1 service

Mail box praed street in london is a rip off. Don't buy your prepaid enveloppe , before you get to the Morroccan consulate,buy your prepaid enveloppe somewhere else.i was sold one for £14. 99.
The average price in England is £9.

I was instructed by the US Embassy to use Mail Boxes Etc to send my passport to them for visa processing.
I drove over an hour to their Manchester branch to hand it in. Their only job was to send the passport to their MBE Holborn branch in London, which would then pass it on to the embassy. Although the embassy stated this should be a free service, I was asked to pay for the delivery. I was fine with that as long as my documents were delivered safely and reliably.

After posting it, I was given a tracking number and told to check the MBE website. I did so for several days but the tracking was completely unhelpful and gave no updates. I then contacted their customer service via the live chat on their website. The agent I spoke to was unwilling to assist. As soon as they realised it was a passport for a visa application, they told me to follow up with the US Embassy and refused to provide any further help.

I explained clearly that I was not asking about the visa application updates but simply trying to confirm whether my passport had been delivered to their Holborn branch. Only then did they inform me that the tracking number was just a standard Royal Mail 24-hour service. I found this very frustrating. I could have gone to my nearest post office and sent it the same way without driving to Manchester and without paying extra to MBE for a service they were clearly outsourcing.

Over a week later, the tracking still showed no delivery. Royal Mail advised me that only the sender can raise an enquiry, and in this case, that is MBE. I returned to their website and contacted customer service again. This time, they again refused to help, said they could not give me any information, and told me to contact the US Embassy. They even gave me the embassy’s phone number. This made no sense at all, as the parcel had not yet reached the embassy and was still supposedly in MBE’s or Royal Mail’s hands.

I was paying MBE to deliver a passport between two of their own branches. Instead, they handed it to Royal Mail without making that clear, provided a useless tracking number, and then completely distanced themselves from the situation once there was a problem. It has now been more than 10 days and the passport has still not arrived.

This has been a deeply frustrating and stressful experience with no accountability or basic customer support from MBE at any stage.

Note this review is specific to 'Mail Boxes Chiswick'!
I use Mail Boxes all the time, all over the UK, to collect from Auction Houses and pack and send fragile antiques to my home, and I rate them highly, however my experience with the Chiswick branch has been dreadful. I received damaged items with missing pieces (the items were perfect when collected from the Auction House) and they have taken no responsibility whatsoever. 2 months later, lots of wasted phone calls and emails, and I'm still trying to get compensation. I'm quite disgusted if this is their attitude to their customers!

Hopeless, just hopeless. No communication. Required to manually transfer the fee. Needed to call the auction house to confirm storage charges would not be incurred. Dark ages company.

I'd applied for a US visa, and was told I had to deliver my passport to MBE to be couriered to the US Embassy in London. It was a one hour drive into Manchester, and I handed the passport over together with the courier slip I'd printed off the US visas website. I got a receipt, which I assumed included the tracking number. But when I got home I checked it and couldn't find a tracking number.

I went to the MBE website, which was totally useless, as was the `chat' facility, which told me to call their head office number. I tried several occasions, but the phone disconnected almost immediately. They then advised me to email their head office in Holborn, but although I did, two days ago, I've still received no response.

It was therefore completely impossible to locate any details of where my passport was. Eventually I rang the Manchester office, and for the first time spoke to an intelligent human being. He was able to give me a tracking number, at which point I discovered my passport had just been sent by Royal Mail. I could have saved myself a 2 hour journey and sent it from my local Post Office!

Das Center MBE 2565 kann ich empfehlen, super Service, nette und hilfsbereite Mitarbeiter.

PREMESSA: UNA STELLA PERCHE ZERO NON SE NE POSSONO METTERE.

Complimenti al servizio assolutamente pessimo di questa azienda, che lascia davvero senza parole.

Il pacco è tornato al mittente completamente distrutto e schiacciato. Ma la cosa peggiore? Le mie creme antirughe Goovi di grande valore, che avevo spedito come regalo di Natale per mia madre, sono "scomparse".

Mi auguro che chiunque sia responsabile di questo furto possa almeno provare a usare le creme per cancellarsi la rughe di vergogna di un tale indicibile atto.

Servizio indegno!

Very helpful. I purchased a firearm from an auction in the UK and they were the ones who were able to ship it. They picked it up and got quotes, which unfortunately were extreme! So they were kind enough to return it to auction house for me.
The only reason this is not a full 5 star review is because I didn't actually get the item, and there were some gaps in the communication. But not a bad experience at all.

Schlimmste Abzocke! Wenn ein Kurierdienst 5 Arbeitstage benötigt, ein vergessenes Mobiltelefon zuzustellen, und dafür einen unverschämten Preis verlangt, dann ist die vom Fundbüro erzwungene Zusammenarbeit eine Ausnutzung von Notlagen. Pfui!

Unglaublich wie hier mit "Kunsttransport" geworben wird. Keine Ahnung von nichts. Ich wurde mit meinem 5500 Euro Bild mit der Ansage - es wird dort verpackt- in den Laden bestellt. Dort wußte niemand Bescheid, wie das geht. Das Bild wurde angepatscht, sie hatten keine Idee, über die Versicherung und auch kein Verpackungsmaterial vor Ort. Zusätzlich wurde ich noch unfreundlichst behandelt. Nie wieder!!!

I would not recommend using this MBE Wolverhampton branch. Very poor service and customer care. They do not care for your products. I paid for pickup, packing and delivery of a painting bought at Halls auction. The painting arrived damaged with frame badly broken, glass smashed and painting scratched by shards of the broken glass. The painting has been very poorly wrappped and protected in thin cardboard. Not much better packaging than quality of a cereal box. Getting frame and glass replaced me cost £100's.

MBE Wolverhampton didn't seem to care and manager only offered £50 refund. I have then had to repeatedly chase them to even get that £50, which still 3 months later has not been paid to me yet.

NAJIM IS A LAIR AND A THIEF. HE WILL PRETEND TO BE NICE TO YOU, UNTIL MBE HIGH WYCOMBE, CO.UK COLLECT YOUR ITEMS FROM THE AUCTION HOUSE, AFTERWARDS THE NIGHTMARE BEGINS. AMERICANS BEWARE OF THIS COMPANY.

I HIRED JENTEL PACKING TO HELP ME. I AM STILL WAITING TO GET MY PACKAGE BUT I BELIEVE THEY HAVE SOME ANGELS WORKING OVER THERE AT JENTEL PACKING WHICH WENT OUT OF THEIR TO SERVICE ME.

THIS HAS BEEN A NIGHTMARE FOR ME. BECAUSE OF THE HORRIBLE TREATMENT I RECEIVED FROM NAJIM AT MBE.

NAJIM CALLED ME ON THE PHONE AND TOLD ME, NOBODY CAN DO ANYTHING TO HIM BECAUSE THE COMPANY IS INDIVIDUALLY OWNED.

WE CAN JOIN TOGETHER AND STOP PEOPLE LIKE HIM FROM STEALING FROM HIS CUSTOMERS, FROM BE DISRESPECTFUL, THREATENING AND DOWN RIGHT HORRIBLE. WE CAN STOP DOING BUSINESS WITH YOU AND ANY AUCTION HOUSE THE REFERS CUSTOMERS TO MBE ESPECIALLY NAJIM AT MBE HIGH WYCOMBE.

CHECK OUT OTHER SHIPPING COMPANIES FIRST. I DID FIND JENTEL PACKING, THE PEOPLE SEEM TO BE VERY HELPFUL, RESPECTFUL, TRUSTING AND HAVE GREAT SHIPPING PRICES. THEY PICKED UP MY ITEMS ABOUT A WEEK AGO, THAT MBE RETURNED TO THE SWANS FINE AUCTION HOUSE. I HAVE NOT RECEIVED MY PACKAGE YET BECAUSE THEY ARE SO BUSY. BUT I WILL BE PATIENT AND I TRUST THEY WILL SHIP TO ME AS SOON AS THEY CAN.
SO BE AWARE OF MBE SO THAT YOU WILL NOT HAVE TO GO THROUGH THIS HELL.

MBE website has many pages of content promoting their profession auction pick up service so I contacted York branch to pick up some items to ship to me in Kent. I provided all the information size etc and agreed a prices for pack and shipping.

Subsequently when the courier arrived to pick up the items he refused to take them as they were "too big" at 75cm tall??? When I called top point out that they had all the dimensions prior to agreeing the contract their York branch said " we don't care" they are Absolutely useless avoid like the plague unless you want to engage with incompetents with bad attitude

Why am I not surprised that most of the reviews are negative. Stay away from this company. Their independent franchise ate complete crooks and nobody in corporate office seems to have the ability to desire to hold them to account. Rotten filthy company through and through and my guess is the lack of integrity starts at the top.

Sogar ein Stern wäre noch zu viel leider. Keine Leistung ist keine Leistung. Seit Ende Märze versuche ich mich beraten zu lassen, mehr als 10 x Kontakt ohne konkrete Ergebnisse, entweder keine Antworten oder immer wieder leere Versprechungen, dass man sich melde zur Beratung und dann kommt nichts bis ich einen neuen Versuch starte. Vor Ort erwartete mich ein Laden als hätte dort eine Bombe eingeschlagen, der Boden überall offen, Stolperfallen. Von hier aus kann ich doch nicht ruhigen Gewissens Kunden hochwertige Ware senden. Ich bin komplett fassungslos wie man mit MBE Kunden umgeht.