MECCA レビュー 

I am ‘level three ‘ in Mecca, not that means anything 🤣 as when receiving the level three beauty box you DO NOT get what is pictured in picture.
As Melsa ( Mecca customer service) told me it’s a random selection of samples.
Very disappointed

I’ve been a MECCA customer for over four years, and I’m so grateful for the wonderful support I received from Melsa from the MECCA Customer Care team. She was incredibly kind, patient and understanding throughout my whole situation and went above and beyond to help me.

Thank you so much, Melsa, for your genuine care and kindness. You turned what was a stressful situation into such a positive experience. MECCA is very lucky to have you! 🥰✨

I was signed up to the account and it said it would give me a free birthday gift. It’s been my birthday already and I didn’t get a gift. I also had points and I wasn’t allowed to get anything.

MECCA CHADSTONE STORE
Very rude staff. We already purchased 3 products and paid for it $165 and just asked for it to be wrapped up. The manager sent the teller away and took over wrapping up as present and was rushing us away giving us a ripped box. When we pointed out to her she gave us attitude. Do not recommend that store.

Lisa was honestly so lovely, patient and easy to talk to. She was really relatable and made me feel comfortable being completely honest about what I liked and didn’t like. I especially appreciated how honest she was with her recommendations because it genuinely felt like she wanted to share her own experience and knowledge with me rather than just sell me the product — although she was definitely very effective at that too.
She gave me advice beyond just the products and showed me a completely different way of doing my makeup that I wouldn’t have thought to try myself. She was so friendly, laid-back and genuine, and I never felt pressured into anything. I really appreciated the time she took with me, and honestly, this was the best service I’ve had at MECCA.

I've been to see Angelo at MECCA Chadstone a few times now and he's the reason I keep coming back to that counter specifically! Yes. Let that sink in...

Most recently he helped me sort out hair products and a fragrance for work, and what stood out was that he didn't just push whatever was newest or most expensive — he actually asked what I needed it for and steered me away from a couple of products that wouldn't have suited what I was after. That's happened more than once with him, which tells me it's not a fluke, it's just how he works with customers. He clearly knows the range in real depth, not just the marketing lines, and he takes the time to explain why something will or won't work rather than just recommending.

Genuinely one of the best consultants I've dealt with at a beauty counter, and MECCA is lucky to have him — hope this gets seen by whoever handles his reviews, because he's earned it.

I spent over $400 on an online order with Mecca, and when I entered my address, it somehow auto-filled the wrong address without me noticing. I realised the mistake immediately after I completed payment and went straight to the live chat to request an address change.
Unfortunately, I had to wait around 10 minutes to speak to someone, and by then I was told by Suzana that the order had already been "locked" and the address could no longer be changed.
I find this incredibly disappointing and unreasonable. It had only been 10 minutes, on a Thursday evening, so it's hard to believe the order had already progressed to a stage where such a simple change was impossible. Most retailers are able to update delivery details shortly after an order is placed, especially when the customer contacts them immediately.
For a company with Mecca's reputation and level of customer service, I expected far more flexibility. Instead, I was left with no solution to what should have been a straightforward issue. This experience has been extremely frustrating and has made me think twice about ordering online from Mecca again.

I went in person to the Burnside store and the person who assisted me, Ali, was professional, friendly and helpful. It was a slippery slide downhill from there.
I paid for four items, and walked out of the store with only 2 of these, as the others were not in stock, but had been located at another store. They were to be sent to me. Multiple days, emails and phone calls, these items cannot be located. I have not received any dispatch notification, and it doesn't even show on my receipt that two of the items were not fulfilled at time of payment. This is rubbish customer service and also not compliant with the Australian Consumer Law.

I had my make up done by one of the managers at Mecca Albany ! Amazing service, lovely young lady and so happy with the result !! Highly recommend

Awful customer services regarding returns!

They dont let you upload reveiws directly onto the website sometimes, itll just completely freeze and not allow it to be posted. Eye cream they make themselves via mecca max is SHITE

I ordered from their website and received one wrong item, two covered in dirt and marks, & one nail polish bottle was shattered and leaked through the package. After talking to Customer Service twice I have no final response or offer to refund broken and wrong items.

I enjoy shopping at Mecca.The girls are warm and attentive. My recent experience at Mecca Maxima Wintergarden was memorable. I was impressed with Natasha. She was proffessional and her customer service
conveyed a rare combination of talent and knowledge in the way she addressed my specific needs.

Absolutely love shopping with Mecca, but what really stands out for me is how good the app experience is.

It’s super easy to use, everything is laid out really well, and it just makes browsing and buying feel seamless. I find myself going back to it all the time because it’s just so convenient.

The rewards program is also fantastic. It actually feels worth it, with great perks and little extras that make you feel valued as a customer.

Overall just a really well thought out experience, both online and in store. Highly recommend.

Well as a long time Customer of Mecca I’ve really noticed in the last 6 to 12 months well probably since Burke Street just how much the whole experience has deteriorated. I can’t stand going in there. The staff in some of the stores are rude unhelpful and don’t even know about the products they carry. I’m sick of looking over my shoulder to see people giggling and there isn’t enough older people in the store. I feel like some of these young girls wouldn’t have a clue about my skin and I’m sick of getting out of date crappy products. If anything it has just led me back to David Jones and staff are leaving in droves.

As a level 4 Beauty Loop customer, to get to that level requires some significant spending in a calendar year.
This month one of the best beauty loops have been released, but wait for it - only if you can get to Bourke Street store.
That means most everyone is disadvantaged.
Even if they required a minimum spend for it to be posted, it would be better than disqualifying the vast majority of their customers.
I’ve no doubt they don’t care, which is a shame.

I absolutely love Mecca they have lovely people that work there they have a variety of different makeup skincare and even some hair care. Every time I go on holiday I always go and get at least one thing from there every time. So thank you so much I’m so happy it was made and designed xx
Love Sienna

Mecca - over priced
Mecca - staff mainly young and fake
Mecca the company:
1. I went had lashes tinted and lifted paid $120 (over priced) but it was the worst I have ever had, "NO" different and I know as I have them done at least 3 times a year.
2. They sent me a voucher for a birthday, a gift of their choice but 1st I have to purchase something valued at $25 or more. So I have to pay them to give me a birthday gift when i spend $100's a year in their stores. Mecca there are now many other Asian -Korean stores now available with better prices and better products. Mecca for me you are FINISHED.