MECCA レビュー 

Why are there no samples with purchases anymore? Mecca’s service standards for a supposedly “luxury retailer” are the poorest they’ve ever been. After the expired products of the boxing day fiasco, tote-gate and now no samples with purchases Mecca keeps hitting new lows. They’re provided by the suppliers- why aren’t they being passed onto the consumer?

I was buying a present for my wife at Mecca Westfield Carindale and Bella and Candice were super friendly, helpful and went out of their way to give me some good suggestions and do a little gift wrapping as well. Thank you

Online order system is horrendous ! If you can go in store .. I called them a day after placing order as my status hadnt changed and pending as one item out of stock. Speaking to customer care and they can’t even get a message to warehouse to say to remove that item and send the rest of the order . Won’t ever order online from them again.

Mecca NZ. So so
Speedy with delivery got the next day as always, love the face oil

I’ve never had a bad online shopping experience with Mecca. Things get shipped quickly and safely. Will continue shopping here for things I can’t get on sale anywhere else.

Staff are lovely and being able to sample prouducts is a great idea of what you could be purchasing, exelent service and advice would 100% recommend this shop.

Hi, My name is Jayda Wells and I recently visited the Mecca Maxima in Hobart Tasmania and I can't explain how beautiful every single worker was I think there were about eight workers that came up to my family so beautiful sweet and kind 💕 we had a few questions for some that were answered beautifully and some employees just came to check on us one even complemented on me and my family's beautiful and the cutness of my siblings 🥹🥰 they were all so gorgeous and sweet. Also they displayed he most beautiful makeup on here face and also enhance the natural beauty. All of my questions were answered with care and very informational and they put heaps of effort in. The store was kept beautifully and smelt absolutely Devine . I loved how the whole store was set out so cute clean and aesthetic and the makeup testers were kept super clean easy and accessible and the products easy to find. While using a tester a lovely lady brought me and my little sister a tissue because of all the testers we had on us and was so beautiful and kind they all just put hat little more effort and it felt like they really cared as they weren't even concerned by force selling us products that we didn't need. They were just interested in showing us products that would be cool or going in depth with products that we wanted. Overall I really love the experience and I would love to go back again. Hopeless helps J Wells

I love the service at mecca, they are always so kind! Their make up stylists are always so good, and the employees always help you find your way around the store!

I bought amazing products

After buying 7 items online, Mecca having my money for 18 days (11 working days)… I was left in the lurch wondering when I’m ever going to get my order. Despite my multiple attempts via their online customer chat, phone calls and an email all they could respond with was a generic ‘sorry’ and no promise of action and accountability from Mecca. Utter incompetence doesn’t even describe the half of this company. All for my final email of demand leading them to say EVERY item I bought was no longer in stock. Was it no longer in stock or a decade expired??? After being called out and going viral for selling disgustingly old make up because the company is too money hungry to have sales when they are usable????? Bye Mecca last dollar out of me

Bought a body and hair spray and the packaging looked like a word war two relic. It was covered in dirt and had scuff marks all over the lid that could not be removed

This is a further complaint regarding Mecca Customer Care, following another unsatisfactory interaction with a representative named Olivia. This interaction must be considered in the context of an earlier complaint that remains unaddressed. Despite raising concerns previously, no resolution, response, or corrective action has been provided, which in itself represents a failure to comply with acceptable customer service and complaint handling standards.

During my most recent interaction, I was repeatedly advised that my online order was “being prepared”, yet no estimated dispatch date or delivery timeframe could be provided. This is inconsistent with Mecca’s publicly stated processing commitment of a three business day turnaround. When I sought clarification as to whether this timeframe was being met, I received only vague explanations and repeated deflection, rather than any verifiable or substantive information.

When I specifically queried whether the items in my order were actually in stock, Olivia initially asserted that they were. However, this assertion was not supported by any evidence of inventory verification. Despite stating that confirmation would be provided, no such check was undertaken, nor was any follow up information supplied. Instead, I was told that I would receive “notification”, without any attempt to confirm the facts at the time of the enquiry.

At no stage was there a genuine attempt to resolve the issue, expedite the order, or escalate the matter, despite the ongoing delay and the absence of clear information. The interaction was characterised by a lack of transparency, a refusal to engage meaningfully with the issue, and an apparent unwillingness to apply Mecca’s own policies and procedures in a reasonable manner.

This conduct falls below the standards outlined in Mecca’s customer service policies and complaint handling procedures, particularly those relating to accuracy of information, transparency, accountability, and timely resolution of customer concerns. Customers are entitled to truthful information regarding stock availability, processing timelines, and delivery expectations. Providing unverified assurances, failing to respond to a prior complaint, and refusing escalation undermines consumer trust and contravenes basic service standards.

Tahlia has amazing customer service and spent lots of her time being very patient and understanding of my wants and needs. She made me feel very comfortable and looked after as she gave me different options for everything I was interested in. She is an amazing sale person and I would definitely come back after having her take care of me!

Avoid MECCA online like the plague.
Website is glitchy. Zero support from customer service, who are antagonistic and unhelpful. MECCA will not investigate failed deliveries or missing products. My experience with MECCA had been the worst customer experience of my life.

Got a advent calendar for my partner this Christmas, sadly one of the shadows came broken, reached out to customer service and they sent us a replacement shadow and gave us options to opt for a gift card too, I thought the customer service was amazing, was swift and friendly, and even gave us a few other samples too! Thanks again Hannah for your excellent customer service!

Overall, Mecca offers a great range of products with an impressive selection of brands. However, their online customer service experience needs improvement. I accidentally made a small typo in my address during checkout and contacted customer service immediately after placing the order to request a correction. Despite this, the team repeatedly refused to update the address, stating that no changes could be made once an order is confirmed.

This policy feels unreasonable, especially since other retailers are willing to make such adjustments after confirmation. A more flexible and customer-friendly approach would greatly enhance the online shopping experience.

Jennifer at the Mecca store at Myer Chadstone was very knowledgable, patient and helpful. She helped my wife try various items without pressure and explained what each item was for and why it looked good or bad on her.

I think MCo and other brands in supermarkets are just as good. So much in Mecca is overpriced and doesn't do anything

I will be buying from MECCA again! I read the MECCA reviews around waiting for parcels etc and was a bit concerned as I wanted the makeup for an event on the weekend. I ordered late on the Monday and received my order by Thursday morning of the same week. I am also on the opposite side of the country and live in the bounds of the city (11 minutes from what is considered regional). Everything was smooth and easy. Don't let bad reviews put you off! It was a fast, efficient and great service :)

The new flagship store in Melb desperately needs more staff. I was in the store for 20 minutes . I couldn’t find staff to help and no one approached to help.
Sorry but I left. Not worth the wait .