Accor レビュー 

I used to like Accor before they became ALL. Customer service for their loyalty program is non-existent. I made a purchase through their portal to earn points. Having sent 3 messages, over 3 months about the unposted points and only ever receiving an automated message I emailed them directly. That too was unanswered. I am considering cancelling my future hotel reservations and doing business with a hotel group whose customer service appreciates their customers. They seem to have become too large to manage their customers. Sad.

We had afternoon today 17th October 2021 at Mecure Chester at a cost of £18.50 each it was awful, the scones were pre cut and rubbery I believe they were stale, 3 small fingers of sandwiches and 3 tiny squares of cake. We also used the spa which had the steam room closed and half the pool not in use do not go here. We did not stay but based on our experience of 1 day spent in this hotel would not recommend.

I have spoken to two members of staff, one being the night receptionist and the other Laure Sutton.
The night receptionist was unprofessional and lacked any customer service skills. While explaining how disappointed I was with our stay he laughed. When I highlighted this he used unacceptable terminology towards me. He stated and I quote “ You are “attacking” me and I didn’t build a rickety hotel or drive the cars to make the noise.” He then agreed with my concerns and stated the noise the seagulls make annoy him! This was the least of the worries here.
I will bullet point the issues as I feel this is easier and will attach photos to help you understand my concerns.
: Entrance to room 29 appeared dirty, marks on the carpet which is worn.
: A dirty, damaged fold up bed directly outside the door, hindering evacuation in the event of a fire and unsightly. Cardboard box left outside the next room, this was still there when we left.
: Bathroom sink tap loose, also unable to adjust the temperature on bath tap(also loose and set on hot.
: Shelf in bathroom loose, items slipped off into sink.
:Strong smell of fish from the drains in the morning.
: Carpet loose and raised in areas also appears worn.
: Curtains not attached to rail in places.
: Decor poor, marks and lack of paint on previously attempted repairs.
:Main light shade has water damage marks on it again unsightly.
: Designated smoking area (night receptionist stated this) outside room window, surely this is not permitted by law. This also affected our privacy as people were standings directly outside the window, we had to have the curtains drawn at all time. Also window closed due to smoke.
: Excessive noise from the floorboards both in the room and in the corridor. This caused disruption and extremely poor quality of sleep. Being an old building is not justification for the level of noise.
: Road noise which shook the window frames, it actually felt like no glass was present in the windows.This noise continued throughout the night and early hours.
The only one positive to this hotel was the positioning for the port and city centre.
I struggle to understand how this hotel is rated as a four star, in my opinion it is an extremely poor two star. The online pictures and description which I based my booking on are the same as the hotel, outdated.
As stated I have spoken to Lauren who was polite, and understanding. We have been promised a full refund which we have accepted. This is the only appropriate outcome to addressing the issues.
However I called today to follow up the refund, the first agent said and I quote “I have been trying to contact that hotel for two weeks, they don’t answer the phone or reply to emails, how do you think I feel? I work here and they don’t answer, I’m getting 50 complaints a day about this hotel.”To add insult to injury the refund was never processed!!!! Absolutely disgraceful customer service across the board.

Arrived on the hottest day of the year, checked in very quick and painless, expected to contact reception via whatsapp, but where is the number to call.msg? It's not on my room card so...who knows?

Phew, this room is very hot. Is that a heater or aircon control in my room, yes aircon!!! no...it's not working :( - I wonder why the room was left with the window and curtains open when the aircon was not working...perhaps heat interrogation is on the cards ;)

A trip to reception, an engineer has been on site, "it may or may not work, it may work later" ??? "Which room did i put you in? Ahh yes the one where the sun streams through" Why? "You can try another room but it will be a twin and the aircon still might not work" (Thinks, why would you not test it before allocating a room when the outside temperature is 32 degrees and...where are all these people which means I can only get a twin room, their cars are not in the largely empty carpark and they are not in the public areas of the hotel.)
Had a shower (more of a dribble to be fair) and heads to the bar/restaurant good service from the lady in the grey checked top (this is important in a minute), friendly and efficient, ok food at a decent price

Returns to the bar for a drink, Only me waiting "I'll be with you in a minute says the lady in the black top" - no problem I say...until someone else turns up and she gets the attention for a full 5 minutes before I get served...the temperature gets even hotter!

Back to my room, noticing the damp on the wall of the opposite bedroom, is this normal for an internal wall?

The room is still scorchio (it's later, but the aircon has still not decided to work) so decision time...Do I try sleep with the window and curtains open to limit the heat in the room? But what about the group of people directly outside my window drinking and getting louder and louder? Or that light shining directly into my room? Or, the many sirens of the passing emergency services OR... close the curtains and the window and turn the room back into a Sauna? Well, it's 22:40 now, I was on the road at 07:00 this morning and have covered over 200 miles, my sleeping well objective is not going to happen. Let's hope tomorrow is better

Afternoon Tea for 3 on Friday 6/3/20 at 15.30.
Very poor quality - looked like it had been thrown together at last minute. 4 triangular crustless sandwiches that looked like they had been flattened by someone’s hand. The ploughman’s cheese and pickle was sliced rather than grated and the pickle was oozing out of the sandwich. Sandwiches were drying around the edges. Salmon was dark, ham was thin and dry. A nice scone but just with a ball of whipped cream, no butter or jam with it - not the iconic jam and cream scone. A collection of little cakes that were somewhat solid and ‘claggy’. A cream desert in a shot glass had a pink liquid sweet topping that was rather unpleasant.
Drinks - we had earl grey tea, breakfast tea and coffee, the coffee came as Americano, it was bitter and luke warm, disgusting so I got it changed for earl grey tea. Staff were aloof, not overly friendly, not overly attentive and not too well dressed given the hotels standing. We got more drinks but not till the very end of our food and we had to attract attention for it. A 16 year old GCSE Cookery Student could have done this just as well. If they had forgot we were coming and had to throw this together last minute I would believe it, it’s the worst one I’ve had and I’ve had a good few. I was quoted £17 per person = £51, yet the bill was approx. £55.50, I didn’t get the receipt so not sure what the extra charge was for - coffee I sent back; tea refills; or service charge?
We all gave £20 and said keep the change.
I won’t be going back in a hurry!