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I had a great experience working with Patrick Smith. He took his time reviewing my plan options with me and explained everything clearly. I appreciated his patience and the care he took to help me understand my choices.

Gerald Johnson was so nice and relatable. I understood everything he was telling me he took his time explaining everything to me. I wish everyone in customer service would be like him!! Very nice man!! Thank you
Cindy Sauls

Wendy was really great at helping me out. She helped me get even more benefits the second time I talked to her. She went over everything with me and explained everything to me. She is great. 50 stars for you Wendy. I really do appreciate all of your help. Thanks again Wendy.

Typical bait and switch insurance company that nitpicks every single word said on calls. They have a script that you’ll have to read that is over 1,000 words long and if you miss ONE word the manager will pull you off phones to nitpick your call and take your commission away for the month. Callers are calling about food cards, stimulus checks not Medicare. This job sucked my soul dry. Another red flag, the trainer told our class about how stressed this job made her she broke out in hives and had to be hospitalized. Now that I myself have been hospitalized due to the stress and anxiety now I get it. I got tired of lying to old people so I quit yesterday.

Recently I contacted your company and there was a woman named Gabriela Viola who helped me with my issues concerning health benifit plans such as supplemental with Medicare etc! I want to report to you that I would wait for five hours on line of the phone or insist to do business with her no matter what anyone else told me or recommended to me! This girl or woman is the very best I have ever spoken to or dealt with! She even listened to my sad story of accidents and divorce and many troubles! I am a combat Veteran from Viet Nam who has 100 per cent ptsd! She thanked me for my service and showed me the most respect when my short term memory was not letting me hear and write everything down! I would like to give her 25 stars and not just five! Keep her, she’s worth a million bucks to you and ten million to me! Sincerely, Gary Martin.. Helicopter Crew chief , door gunner, and Pilot! Viet Nam!

It was very good he helped me know what I wanted

I appreciate being listened to by the agent who helped me. She followed up with me a few times during the year to make sure I was using all of my benefits. I think she is a rock star!

I told the caller I already had coverage and was happy with it, but they wouldn't take no for an answer and kept pushing me to talk to them. I finally had to say "don't call back and hung up on them. Now I am telling you: DO NOT CONTACT ME AGAIN - EVER!

very good customer SEV
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Explained all options with my present conditions

I called due to medications prices problems that I was unable to afford and the agent helped me out.

The person took the time to allow me to ask questions and listened carefully to what I needed not just pushing a sales.

I have enjoyed talking with Doug . He listens and he offers other plans that might be better than the one I have now . he’s not pushy !! and I hope he and I will be able to come up with something helpful. Thanks, Doug .

Courtesy! Thanks.

Thorough understanding of benefits needed!

the agent explained and answered all my questions.

Great agent and really knew how to explain how my benefits work...very well spoken....I really appreciate it 😀