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Sorry for the rant, but I had to make sure no one else was lured into buying (essentially) fake tickets from this wormtongue of a company. Lured in by the siren song of relatively cheap tickets to Montreal, I reserved some seats for my family on a 10:30 Bus, and arrived early to the pickup spot in Scarborough.

But wait - there were people there! People who had been - I was horrified to learn - waiting since 6:30 in the morning. Surely this was a delay that wouldn't affect me, thought I!

I thought, dear readers, incorrectly.

We waited 3 hours. Eventually we gave up. It turns out (and we only learned this from the staff member on site) buses had been getting filled at Union and were then completely bypassing Scarborough, despite passengers with reserved tickets waiting there. In other words they completely failed to honour the tickets purchased. The bus tracker, rather than admitting to the company's mistake, lied and pretended that accidents on the 401 were to blame for delays. The staff member made sure we understood this was not the case.

TLDR Megabus sells tickets for buses which they don't honour in any way, and lie about overfilled buses to stop refund demands. Don't ever buy tickets from them.

I got to the station on time and total the platform person where I was going. He said the bus platform would be announced shortly. I was and he Ushered me through the gate.
I showed the drive my ticket on my phone. She double checked and added me to her manifest.
I ended up far from where I was going.
I had to go back to the starting point and arrived at my destination 7 hours late.
Megabus TURNED THIS AROUND TO BE MY FAULT - YOU GOT ON THE WRONG BUT!
Megabus generously refund my $35 dollar fare. What a company!

I will exhaust all options before I use another Megabus, which is a shame as I previously enjoyed using their service. Obviously they have lost their way - no pun intended

Our bus driver saved the day.
Megabus did not inform passengers on the 11.15am bus from Toronto, Ontario to London Ontario on Thursday 30 July 2026 that the drop off university point had changed.
The first thing our driver asked us to do,was , were we aware of the changes. On realizing that none of us were informed …he made sure to let us know where the points were before hand so that we could contact our pick up contacts .
His continued care through our trip was really reassuring.
I use megabus frequently and find that their drivers are very professional and friendly. Stan is a credit to the company.

I traveled on a Megabus Falcon Service from Plymouth to Bristol Airport on Friday 26th June leaving Plymouth at 10.30am. Despite the hot weather I was disappointed to find that the Air conditioning barely worked. The coach rapidly became unbearable as the day progressed. We then became stalled in a gridlock around the Bridgwater Junction and I had to leave the bus as the temperature had become unbearable. When I complained to the driver he said that the drivers complained but nothing was done.

I managed eventually to get a lift from fellow ex-passengers to the airport by 4.30pm but had missed my flight.

If you can use any other bus company, please do. Megabus canceled our bus trip one hour before departure, reasons unknown. They did not, however, cancel the return trip, so we spent two hours trying to get a new bus to the destination. An email gave us a link to the website to rebook a new outbound trip. The website said "reschedule complete". We did not, however, receive a confirmation email. When I tried it again, the website wasn't working anymore. We went to the physical bus terminal in Toronto to resolve the issue and talk to someone in person. The lady at the desk somehow couldn't help, and just gave me a phone number to call. I called that number and no one picked up. We waited for the bus for the trip we had supposedly rebooked. They wouldn't let us on because we didn't get a confirmation email. After all this, we booked via Flixbus instead and the experience with Flixbus was wonderful. So all that is to say, avoid Megabus at all costs, because trust me, it will cost you.

Our experience with Megabus Canada was extremely disappointing.

We were tourists visiting from England and travelled from Montreal to Toronto and later from Toronto to Niagara Falls in June and July 2026. On both journeys, the buses had no working air conditioning, despite the extremely hot weather. The inside of the buses was unbearably warm and very uncomfortable for long-distance travel.

The buses themselves were old and in poor condition. There was also no space for backpacks or small luggage, so we had to keep our backpacks at our feet for the entire journey, making an already uncomfortable trip even worse.

What made the experience even more frustrating was that nobody seemed willing to help or take responsibility. There was no proper customer support, and our concerns were simply ignored.

We expected a much higher standard from a well-known company. Unfortunately, this was one of the worst long-distance bus experiences we’ve ever had, and we would not recommend Megabus Canada to anyone.

TERRIBLE bus service, literally skipped my stop and made me miss my daughter’s recital.

No refund offered. CUSTOMER SERVICE is abysmal 1/10.

Cancellations and delays. No justification just announcements.

The bus got cancelled last minute. Very bad experience overall.

I am writing to publicly log a severe incident of professional misconduct and verbal abuse by a Megabus operator today, Saturday, June 20, 2026.
​Our group of four traveled from Toronto to Montreal under Booking Reference: AKL4XWY (Reservation Number: 28/31-6446-062026-C2708R-1130-STC-MON). The incident involved the specific driver who took over the vehicle for the leg of the journey from Kingston to Montreal on Bus Number 42635.
​Due to delays with the incoming vehicle, there was a brief misunderstanding regarding the boarding timeline at the Kingston Bus Terminal. Instead of handling the situation professionally, the driver publicly engaged in aggressive, highly insulting, and abusive language directed entirely at me in front of other passengers. This behavior is a blatant violation of standard customer service, passenger safety expectations, and basic human decency.
​As paying customers, we expect a safe and respectful environment. Being subjected to a hostile verbal attack from an individual tasked with public transit operations is entirely unacceptable. This driver can be easily identified via internal shift logs for Bus 42635 on this date. I have filed a formal complaint with corporate and expect regional management to initiate an immediate disciplinary review and issue a full refund. Absolute disgrace to the company.

It’s a garbage service. I spent $18 on an Uber here and $25 on my tickets just for them to cancel my ride FIFTY MINUTES before my trip. Customer service is genuinely useless and braindead and will not help you either. They are extremely stingy with refunds even when it’s their fault. DO NOT USE THIS SERVICE IT’S AWFUL

Megabus cancelled my Toronto to Montreal trip on the same day of travel due to operational issues. My original bus was scheduled for 10:00 AM, and because I had commitments in Montreal, I had to purchase the earliest replacement ticket available.

Megabus later said they had sent instructions to refund or reschedule at no additional cost, but that email was sent at 12:02 PM, 2 hours after the cancelation!!!! The no-cost rescheduling option was not practically available to me in time, I was not going to sit and wait! I had commitments!

I ended up paying an additional $147 for another Megabus ticket on the same route and same day. Megabus refused monetary reimbursement and only offered a 50% future travel credit, even though the extra cost was caused by their same-day cancellation and delayed communication.

My support ticket was then closed TWICE without properly addressing my final request for reimbursement.

I am not satisfied with how this was handled, and this experience has seriously affected my confidence in using Megabus!

I strongly DO NOT recommend this company.

I purchased a ticket for a trip from Toronto Airport (Terminal 1) to Kingston. The ticket clearly stated a departure time of 7:00 PM. I arrived at the departure point at 6:52 PM, only to be told by airport staff sitting there that the bus had just arrived and had already left — without waiting until 7:00 PM!

As a result, I had to wait at the airport with my two-year-old child for another 4.5 hours for the next bus (fortunately operated by a different company), and I also had to buy a new ticket.

When I emailed Megabus requesting a refund for the unused ticket, which became unusable through no fault of my own, I received a refusal. Their explanation was: "Please note that these times are approximations. Buses may arrive earlier or later due to various factors such as traffic, weather, or unexpected delays." So, according to Megabus, drivers are not required to follow the departure times shown on tickets and on their website. Congratulations!

I have never encountered such an appalling attitude toward scheduling and punctuality from a transportation company. Never again!

Very bad service toronto to monteral bus service, they broke my luggage lock even luggage wheel, very very bad , never travel with them

Made the mistake of booking Megabus for work-related commute between St. Catharines and Toronto. First day, the bus informed me there would be a 60-90 minute delay. Such an unacceptable delay meant I needed to find other transportation AT AN ADDITIONAL COST.
Megabus also DOES NOT provide refunds for such delays. AVOID USING MEGABUS--they are terrible.

Mega bus needs to be shut down. I’m not playin. I missed my bus after I paid 100 dollars and they told me they can’t refund me nor can they even reschedule my trip there’s nothing they can do and I was stuck in the city because that was all my money and I had to walk back home in Long Island cause I couldn’t afford a train back home and now I’m stuck. You have no idea the hell I went through today and their employees need to be fired for how non shaking she was when she told me there’s nothing we can do your 100 dollars that was the last of my money. I’m going to tell all my friends to tell their friends to write bad reviews for what they did to me the hell they put me through. I’m dedicating my life to shutting mega bus of NYC down.

We (2 teens + mom) booked tickets for the Scarborough, ON departure point to Montreal.
The address is a shopping mall. The security staff inside the mall tells us to go to the library (former departure point for years). I search online, the internet confirms it’s at the library. We go there and wait. No bus. We call Megabus customer service. They told us we missed the bus and refuse to switch our tickets, say we must buy new tickets (250$) for the next bus at 2:50, or try pleading our case with the driver. We go back to the shopping mall. One employee tells us the departure is at the TTC station. The TTC says the departure is at the parking of the mall near TD bank. The bank has no idea. I call Megabus again. They are unable to tell me where exactly in the (huge, 7 entrances) mall parking is the bus stop. A stranger hears me arguing with Megabus on the phone and kindly indicates us exactly where to go (at the very end of the mall parking lot, by the side of the road). There is no signage for Megabus whatsoever, not at the stop nor anywhere along the way. We make it 10 minutes before the 2:50 departure. The road side is dusty, windy, there is no bench, no shelter whatsoever. The only way we know we are at the right place is the accumulation of other confused travellers also wondering if they are at the right place. The 2:50 bus is delayed 2 hours and a half! When it finally arrives at 5:20, we are dirty, tired and thirsty. The driver argues with us about our outdated ticket, and refuses to let us board even though there are a dozen empty seats. My daughter, exhausted, is in tears, and it is her desperate plea that finally convinces the driver to let us in.
A nightmarish journey on Megabus!

To the company:
• Put signage at and around the stop, and have a decent waiting area with benches and a shelter. Today was a hot spring day, on a cold winter day it would be straight up dangerous to stand there for several hours.
• Make sure nearby organizations know your stop has moved from the library. Nobody knows! Also indicate it clearly online.
• Allow ticket changes for a fee if we miss a bus, especially when the location of stops is obscure.

To other travellers:
Avoid Megabus if you can!

Confusing website led to multiple bookings for the same timeslot, and customer service was entirely unhelpful. I spent just as much money on a bad bus than I would have for a comfortable train ride.

Took the Stagecoach Megabus from Bristol Airport to Plymouth on the 18:15 service today. The coach left on time and the journey has been smooth so far, with plenty of spare seats available. The driver was excellent — very friendly and gave a genuinely entertaining pre-journey speech with a good mix of humour and clear information, which made a great first impression.

The coach itself was generally clean and the seats were standard but comfortable enough for the trip. I didn’t use the Wi-Fi or charging ports, so can’t comment on those.

The main downside was the smell near the toilets. We originally sat nearby after helping an older gentleman who wanted easier access to them, but unfortunately the smell became too strong and we moved further back at the first stop. Aside from that issue, the journey felt safe and well run.

Overall, a balanced experience. Not perfect, but the friendly driver and smooth journey definitely improved the trip. I’d give it 4/5 stars.

It's the worst bus company in North America.. Rude staff in Montreal. The tickets doesn't provide the full address and if you miss a bus because this, they make you pay for a expensive last minute ticket