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My Megabus expense has been horrible. One was from King of Prussia to State College. It was cancelled, but the booking fee was not refunded. The second time was from State College to King of Prussia. It kept delaying it for more than four hours and I had to switch to Grey Hound bus. Again, the booking fee was not refunded. Horrible firm.

It couldn't get worse. I bought a ticket from a third party website for Megabus. When I get to DC bus station, they say Peter Pan only operate Megabus buses from a week ago. The instructions to swap ticket doesn't work. The person in the booth was very rude and not responding properly. I bought a last 2 seats tickets for 4 times more expensive. The bus came super late. Please just book from Flixbus.

Late both directions. I have just waited 1 hour in rain only to watch other people rush in and be let on bus before us. The driver couldn't care less and told me to calm down. I think I have every right to be upset when those who arrived after me were allowed on and I was kept waiting and spoken to like a child.

No stars they are the absolute worst! Do not give your money away to MegaBus do not book any of their early morning trips because you will be left stranded!

Megabus canceling routes. Why did Megabus discontinue routes from Atlanta to Orlando FL Atlanta to Dallas TX, Atlanta to Memphis, Atlanta to Jacksonville FL?

Absolute shitshow of a company. Booked a ticket via wanderu more than a month in advance, which was modified to peter pan without any update or notification given to me.

On the day of travel, I was stranded as peter pan wouldn’t take me because megabus hadnt sent me the “update email”. Had to book an overpriced emergency ticket with Greyhound/Flixbus to get to my destination on time.

Now they’re pointing fingers to wanderu for reimbursing me for damages and wander is doing the same right back. Not going to use either of them ever again.

Horrible experiencie. They overbooked the bus and left us in the station.

I got 4 tickets for a family trip. Leaveing tornto in the morning heading Niagara Falls and coming back at 7:45 pm

Got to Niagara Falls, no problem. Just not very clear what the driver was trying to say once we arrive to terminal. Stayed and enjoyed the day. We get to the station at a good hour and nothing. No trace of them. They have a little sign with a QR code to track the bus so I did. In there it says that my bus is already half way back to Toronto. I call them and after a good 15 mins waiting at the phone, proved to tell me that the ride was cancelled. So they can give me a redound or reschedule me.
At that time another mega bus shows up saying that he’s not the bus that’ll pick us op. The other bus is arriving in 5 minutes. The driver said.
At this point I was still at the phone with a representative and asked her about what the driver just said and she said that she can’t confirm if that’s true.
So… they are not even tracking their buses??
With all the back and forth I want my refund now. the representative keeps me in the line for another 5 minutes and the tells me that “the other bus picking you up in 5 minutes it’s now confirmed”
Long story short I waited under the rain, with my hole family another HOUR and the bus never arrived.
I check their tracking webpage and now says that the last bus is driving out of the route, in another direction and that is coming AN HOUR LATE. I’m sorry but I’m not waiting another hour hoping that the bus (outside the route driving to another direction) it’s gonna come for me.
By the wey there was another 10 people still waiting for that bus too.
I ended up buying my way back with Flexibus

Vile company. I bought two tickets for my son and I, the bus never showed up, we waited an hour and a half, stranded in a strange city at night. I had to take an Uber.

When I contacted their customer service, they were obnoxious, abusive and told me it was my fault because I didn't know that it wasn't a MegaBus that we were supposed to get on. Nowhere did my ticket say it was another bus that I was supposed to get on.

Garbage company, garbage customer service, avoid like the plague.

part 1 of 2 :) now lets go

price 5 stars niagara falls and back for 97 :)
where else can u get that price no ware

busses old looking buses but they get u from a to b so no complaints

service top notch again everything came on time and we made it to the destination construction everywhere but we are here and they let us on the early bus so we wouldnt be here at 9pm

so i dont know why on this page this place gets a bad rap maybe because its the usa i dont know 5 stars from me ill edit this and add trip home in a few :)

part 2 emergences
yes i had 2 leave 2 days before the trip and this is what the customer service did for me :)
they gave me codes for another trip with no trouble at all

now what are my thoughts on mega bus on a whole
excellent service would i ever do it again yes i would a long ride like that yes i would do it early so i make it there in the morning and last if they say u will be anywhere at a time traffic is bad u wont so relax and u will get there asap :)

absolute horror experience never use this service.

Always late and will change buses without notice. Don't bother reserving a seat. It's a free for all and if you complain, there's no one to help or listen

I would like to thank Daniel/Dan who works at the London Victoria Coach Station. He helped me tremendously when I was rushing around trying to buy a last minute ticket on Friday 12th July. He was extremely polite and mannerful and helped me to purchase my last minute ticket!! It is very rare for people to go above and beyond for their customers and he was a perfect example of excellent customer service. Thank you Dan :) Rosie.

All the times I’ve traveled in Megabus drivers have been very rude. Bus is never on time.

Great service from Belleville to Toronto Airport. great price too

1 star seems like 1 too many! Would recommend using an alternative company, website isn’t great!

Es una pésima empresa , informal, nos dejaron en Huancavelica a mirad de la calle y en Lima igual. No les importa su hay gente mayor o con algún impedimentofisico no llegan al terminal....pésimo servicio . MEGA BUS NUNCA MAS.

My friends and I were scheduled to travel from State College to New York on Megabus for an international flight. Despite holding confirmed tickets, we were unable to board due to the bus being oversold and luggage space fully occupied. No alternative buses were available that day. We had to charter a car at great expense to catch the flight. This blatant disregard for passenger commitments due to overbooking is utterly unacceptable and reflects on Megabus's poor reliability and lacking operational ethics. It is unacceptable for Megabus to oversell tickets to the point that confirmed passengers have no choice but to find last-minute, costly alternatives. l urge potential customers to avoid Megabus if you value your time and money. The company's failure to manage reservations responsibly cost us dearly, both financially and in terms of stress. Future passengers deserve better handling and clearer communiction to avoid such disruptions. Consider this a warning: rely on Megabus at your own risk.

Stranded in Katy Tx. Mega bus will drop off but not allow passengers to board to Houston. Can’t book on web or App leaving Katy Mills Mall gate 8 to Houston. I called and recorded the entire conversations with Costumer service and supervisor who was rude and disrespectful as well as unaccountable and non accommodating. I was told sorry you’re going to have to find an alternative. On your own. I said but I’m stranded David the Supervisor says the trip is too short so we don’t offer the option. I said but it’s leaving to go to Houston anyways from there, can’t I offer cash or can you speak with a driver via call to help me? The call drops

My daughter flew into Pittsburgh Airport. She has been taking the bus to and from the university. This past Monday, the bus did not show up. She was at the airport stop 20 minutes before the scheduled time. We tried to track the bus, but data wasn't available. By 3pm my daughter was till waiting. It was too late to get an Uber to take her to the next stop because she wouldn't have made it in time. The 330 buses were the last ones to leave Pittsburgh. I called the bus company at 255pm to have them track the bus. I was on hold for nearly 10 minutes till I got a response that the agent could not track the bus either. My other daughter called as well and got the same response. There was no update on the bus trip on the site either in case there was a delay. I had to Uber my daughter to the university and it was costly!!!
I asked for a refund or voucher as clearly there was not actual trip to pay. She has taken Megabus/Fullington numerous times since Fall semester. This was beyond disappointing to have my 18 year old stranded at the airport with 3 options: United flight $1300+, American flight $650+, or an Uber $250+.
Was your driver not informed by dispatch that there was a pickup at Pittsburgh International Airport on Monday, April 1 @ 250pm?
Do you not have a backup plan where a passenger could simply grab an Uber and get to a further stop to make the trip?
An earlier rep told me the bus left the stop @ 253pm. Clearly, it must have been an imaginary stop because my 18 year old was sitting there from 230pm till 310pm.