We had great customer service trying to finish our book. We got several extensions to edit stories and put in our pictures. Quick email responses helped us continue the process when we had some edi... もっと見る
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レビュアーのコメントを見てみましょう
I had some trouble initially trying to sign into my Memory Book. This was due to my total user error and it had nothing to do with the application. I reached out to Customer Service via a phone call a... もっと見る
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My daughter-in-law gave me this subscription last summer and at first I had to think hard about what all I should write. As time went on, I began to remember many episodes in my life that I wanted m... もっと見る
I was so excited to get the opportunity to create my very own book filled with my favorite memories. I received this gift from our daughters. I honored my husband, daughters, grandchildren, parents, s... もっと見る
企業が回答しました
企業情報
当該企業による記述
Preserving family stories through keepsake books, QR Medallions, and professional biography services ❤️ BBB Accredited & Backed by Howie Mandel 🇺🇸 Based in Austin, TX
連絡先
4.3
優良
114件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful and responsive
Once I purchased the books, everything went wild in our lives. Four hospitalizations and a software update that merged three books in one made for a crazy ride, but Memorygram support was wonderful. They responded quickly to emails, helped get us back on track and ensured we had time to complete the books. The suggested questions are extensive and helpful and the audio record feature is amazing for my grandmother who is not well enough to type. I have no doubt these books are going to be a treasure for years to come.
2026年4月3日
自発的なレビュー
memorygram.com からの回答
What a journey you have been on, and we are so sorry for everything your family has been navigating. We are truly glad our team could be a steady and supportive presence through such a difficult time and help get everything back on track. The fact that your grandmother could share her stories through the audio feature, even through everything, is something her family will hold onto forever. We cannot wait for you to have those books in your hands. Wishing your family so much love and healing.
With Gratitude, The Memorygram Team
Memorygram is Great!
The concept is great! The construction of the application/program is excellent! I enjoyed the experience much more than i ever would have thought possible! Everybody should do this!!!
2026年4月6日
自発的なレビュー
memorygram.com からの回答
We love the enthusiasm, and honestly, we could not agree more! There is something about sitting down with your own stories that surprises almost everyone who tries it. Thank you so much for the kind words and for spreading the word. It truly means everything to us!
With Gratitude, The Memorygram Team
My husband purchased this amazing gift
My husband purchased this amazing gift, I set up but never started the process of writing my book. I contacted customer service and they’ve been amazing in assisting me and giving me all the information I need to continue and be able to fully get all th benefits of this amazing gift.
2026年4月6日
自発的なレビュー
memorygram.com からの回答
What a wonderful gift your husband gave you, and we are so glad our team could help you feel confident and ready to dive in! The best part is still ahead of you. We cannot wait for you to see what your stories look like all together in one beautiful book. Enjoy every moment of the process!
With Gratitude, The Memorygram Team
Completed my book and overall pleased w Memorygram
I found Memorygram to be very responsive when i had questions or needed technical assistance. Their finished product is very nice...i am pleased. There were times i could nit get things to work right and other times i was frustrated with how they worked, e.g photo arrangements and limitations, font size, etc. But overall very pleased
2026年4月5日
自発的なレビュー
memorygram.com からの回答
Thank you so much, Carol. We are really glad the finished product brought you joy and that our team was there when you needed them! We also truly appreciate the honest feedback about the photo arrangements and formatting limitations. That is exactly the kind of input that helps us keep improving the experience for everyone. We hope you and your family treasure that book for many years to come!
With Gratitude, The Memorygram Team
Passable but don't expect much
First off, the website is very clunky. You can't preview it before you buy it but I chose mammogram specifically so that I could have my mom and dad both contribute to a single book, a feature I could not find on any other platform. The website itself feels like it was made in the early 2000s. When you set up a question you can't just easily change a different date for it to be sent, you can't easily see the past questions, but I was willing to deal with all of that because it was an affordable price and the book was just for me. The real kicker came when I received the final book and the cover is a blank square that says image not found. Kind of ridiculous that it wasn't just blank and that no one in the printing process caught this mistake. They called me several weeks later to ask me to send them a five star review and I told them about this mistake. They said an image was never uploaded. I told them that if an image was not uploaded, then it should not say image not found and they finish the conversation by asking me to make them a five star review. I ignored it. A month later I got an email asking for another five star review and I explained in the email why I would not give a five star review and they said that they would make it up to me. I could order the original book that I purchased, printed correctly, at a discounted price of $67. They did not offer to actually give me the correct book with the correct photo on it, but offered that I gave them another $67. Truly shocking. Am I speaking to humans or bots? I'm not sure. If you don't care about format, go for it. But if you want customer service and folks who actually will deliver what they say they will, look elsewhere
2026年3月28日
自発的なレビュー
memorygram.com からの回答
Thank you for taking the time to share this feedback. We are sorry to hear the experience did not meet your expectations. When a book is submitted for printing, it goes through an approval process where the customer reviews and confirms all content, including the cover image, before production begins. Once that approval is given, the book is printed exactly as submitted.
Because of that, we are unable to reprint at no cost when the content was approved in its submitted state, which is why a discounted reprint was offered as a courtesy. We understand that it may have felt frustrating, and we are sorry it came across that way. If you would like to discuss this further, we are always here at hello@memorygram.com and we genuinely want to help find a resolution.
With Gratitude, The Memorygram Team
What a great way to share a loved ones…
What a great way to share a loved ones memory! I love it!
2026年3月26日
自発的なレビュー
memorygram.com からの回答
Short, sweet, and it says it all! Thank you so much. This is exactly why we do what we do. We are so glad Memorygram could be a part of honoring your loved one's memory.
With Gratitude, The Memorygram Team
I would rate less than one star if it…
I would rate less than one star if it was available!!! Their customer service is non existent! I finally reached a live person who said she’d get back with me in two days, IT NEVER HAPPENED! I tried to contact her via the phone # she gave me, guess what….it doesn’t work!!! Via email they they sent us a date/time that they would contact us. We waited two hours from the designated date/time and of course they never contacted us! We have requested the fee returned since we needed help starting (we started, my wife posted, it ended on my site, I posted and it went to who knows where?? Then we tried to reach out for assistance to no avail. I wouldn’t recommend their service to my worst enemy!! Their customer service is non existent!
2026年3月22日
自発的なレビュー
memorygram.com からの回答
Hi Doug,
Thank you for your feedback. We take all concerns seriously and have thoroughly reviewed our records. We were unable to locate any account, order, or correspondence associated with your name or the given information. We also did not receive a response to our formal verification request. We stand behind our customer service; we are reachable by phone, email, and social media, and always strive to follow through on our commitments. If you are a customer and would like to resolve this, please contact us directly at hello@memorygram.com. We would love the opportunity to make things right.
With Gratitude, The Memorygram Team
It is really not that great.
It is really not that great of a service and I do not recommend them. The questions are random and there is no help in organizing. Just find prompts to download from Etsy or get the same prompts online and write your own. You do all of the work anyway. It's very easy to get something bound for much less than they charge.
2026年3月13日
自発的なレビュー
memorygram.com からの回答
Thank you for sharing your feedback, Jenny. We are sorry to hear the experience did not meet your expectations. We do want to share that our question prompts are fully customizable, and our team is always available to help with organization and guidance throughout the process. We would love the opportunity to better understand your experience and see if there is anything we can do to help. Please feel free to reach out to us at hello@memorygram.com.
With Gratitude, The Memorygram Team
I’m very disappointed as they do…
I’m very disappointed as they do nothing to what the advertise. Trying to get a hold of someone is impossible.
This company shouldn’t be in business
2026年2月20日
自発的なレビュー
memorygram.com からの回答
Hi Andrew, thank you for sharing your feedback. We're sorry to hear about your experience and take all concerns seriously. We were unable to locate any account or correspondence associated with your name in our system, and we'd genuinely love the opportunity to make things right. Please reach out to us directly at hello@memorygram.com and our team will be happy to assist you. We are always here and reachable by phone, email, and social media.
With Gratitude, The Memorygram Team
Updated - Retaliatory call after leaving this review
This company is a SCAM! Do not give them your money. They do not provide you with the service you pay for. I strongly discourage anyone from using Memorygram.
Over the past three months, the company has repeatedly failed to deliver the subscription service I purchased for my grandfather. He regularly does not receive his scheduled weekly calls. When calls do occur, the questions are out of order in the online book, and he is prompted with questions I did not select. These are not isolated incidents — they are ongoing, recurring issues.
I have spent an unreasonable amount of time contacting customer service, following up, and escalating the matter to management. I even reached out directly to the CEO in an effort to resolve the situation. Despite multiple assurances that the problems had been corrected, they continue.
The service has not been delivered as promised, and the lack of consistent resolution demonstrates serious reliability and accountability concerns. Based on my experience, I would strongly advise others to proceed with extreme caution or consider alternative options.
*Edited to add: On Feb. 26, I received a call from a Memorygram representative named Christopher who was aggressive, confrontational, and raised their voice at me about my feedback, including this Trustpilot review. I was shocked that, instead of attempting to resolve the ongoing service failures and lack of communication I’ve documented — or simply trying to understand my frustration from a customer’s perspective — the focus was on pressuring me about my public reviews.
Being contacted and spoken to in that manner for sharing my honest experience was completely unacceptable and deeply concerning. I remained calm and reiterated that my issues remain unresolved, but the call was unproductive.
As a result, I have blocked their number, requested cancellation of my account, and asked for no further contact. This interaction only reinforces my concerns about this company’s professionalism and customer care.
2026年2月16日
自発的なレビュー
memorygram.com からの回答
We are sorry your experience did not meet your expectations. We made numerous attempts over an extended period to resolve your concerns and worked hard to do right by you and your grandfather. Despite our best efforts, we were unable to reach a satisfactory resolution. We wish you all the best going forward.
With Gratitude, The Memorygram Team
Watch your credit card - they will not refund what they promised
I was using Memorygram when they released new software and it became one nightmare after another. I had ongoing conversations via email with their customer service discovering problems and glitches. The final straw was ordering the book that should have been free. They said - we’ll refund the charge - but they didn’t. Unfortunately I was preoccupied with the birth of a grandchild 8 weeks premature and didn’t track the charge closely enough.
Fast forward 6 months when my DH finally finishes his book and they want him to pay for shipping, which also should have been included in the original price. They said we’ll refund the charge. This time I was watching the card more closely and realized not only did we need to make a second call to get the delivery charges refunded but I was never reimbursed for the charges associated with my book Memorygram was not interested in refunding the charge but would give me product in exchange for- which I have no need for.
2025年8月31日
自発的なレビュー
memorygram.com からの回答
Elizabeth, we are truly sorry for the frustration this experience caused, especially during such a precious and stressful time with your new grandchild. Once this matter was brought to our attention, we worked quickly to ensure the appropriate refund was processed and confirmed that refund was received by your bank. We genuinely care about making things right and are sorry the experience along the way did not reflect that. If you have any remaining concerns, please do not hesitate to reach out to us at hello@memorygram.com, and we will be happy to assist.
With Gratitude, The Memorygram Team
Really poor customer service
Really poor customer service. A phone call that should have taken 5 minutes took over 30 because the agent I was speaking with didn't seem to know the answer to any of my questions. I wanted a refund at that point, but was told I was past the refund window. It's all a totally lost cause and a waste of money. I could have created a memory book myself for less.
2026年1月28日
自発的なレビュー
memorygram.com からの回答
We take customer experience seriously, and we want to make things right when something falls short. That said, we are currently unable to locate any order, account, or support record that matches the name shown here (“Anonymous thank you”) or this experience based on the information provided in the review.
Because we could not verify that this review is connected to a real customer interaction, we asked Trustpilot to validate the reviewer and request additional details so we could investigate. Trustpilot was unable to obtain enough information to confirm the reviewer’s identity or connect the review to a verified purchase, but the review remains live.
We have also formally requested that Trustpilot remove the review due to the lack of verifiable customer details.
If you are a real customer and would like us to look into this immediately, please reach out to our support team from the email address used at checkout, or include your order number, and we will review the notes and account history right away.
Awful Ordering Experience
Unable to order a book to the correct address even though I filled out the correct address.
Repeated error popping up of "please try again" when ordering and now I have two orders of the same book. Awful UI, questionable service. Please do not use memorygram.
2026年1月13日
自発的なレビュー
memorygram.com からの回答
We take feedback seriously, which is why we want to add important context here.
This reviewer has posted two separate negative reviews, months apart, under the same name. Despite extensive internal investigation, we have been unable to identify any corresponding customer account, order, support ticket, or communication associated with these claims. We have also made multiple attempts to reach out directly to resolve the issues described and received no response.
We formally asked Trustpilot to verify that these reviews were based on a genuine customer experience. Unfortunately, Trustpilot declined to require verification or supporting evidence. As a result, we are unable to validate whether these reviews reflect real use of our product.
For clarity to readers:
Any duplicate orders caused by checkout errors are immediately refunded by our support team.
Blank pages, storyteller defaults, and layout mismatches described here are not known behaviors of our current system and would be resolvable in minutes if reported to us.
We provide hands-on support for formatting, storyteller setup, and photo placement, and thousands of families successfully complete books every year with our assistance.
We remain open to resolving this if the reviewer is willing to contact us directly at hello@memorygram.com with order details. Until then, we believe it is fair for readers to know that these claims could not be substantiated despite our efforts and Trustpilot’s review process did not require proof.
We encourage prospective customers to review verified customer experiences, reach out to our team with questions, or request a walkthrough before purchasing. We are always happy to help.
— The Memorygram Team
I purchased Memorygram medallions to share memories of my son and mother.
I purchased Memorygram medallions to place on the grave markers of my son and mother. The medallions arrived very, very fast. They are much heavier than I imagined and, I hope, they will stay on the gravemarkers for many years. It is very easy to make the memories. My only problem is deciding what pictures and memories to use and that is a problem for me. I'm a photographer and have thousands of pictures of the two of them. I'm impressed with the quailty, service, and ease of using the app. I can't imagine anything different they should do. Great job and many, many thanks.
2025年11月29日
自発的なレビュー
memorygram.com からの回答
We are so deeply sorry for the loss of your son and your mother. Honoring them both this way is such a beautiful and lasting tribute, and we hope those medallions bring comfort to everyone who visits for many years to come. Having thousands of photographs to choose from sounds like both a blessing and a beautifully difficult problem to have. Thank you so much for trusting Memorygram with two of the most precious people in your life. It means more than words can say.
With Gratitude, The Memorygram Team
It's like I have My grandmother back.
Memory gram is amazing. I lost my grandmother in 2020 and I wanted to do something special for my mom. So i got her a medallion and uploaded memories for my mother to look back on. Having this has made such a big difference to our family. I feel like I have my Grandma back.
2025年10月15日
自発的なレビュー
memorygram.com からの回答
Thank you so much for sharing your touching story. We’re deeply moved to hear how Memorygram has helped you honor your grandmother and create something so meaningful for your mom. Knowing that it brought comfort and connection to your family, and helped you feel close to your grandma again—means more to us than words can express. We’re truly honored to have played a small part in preserving such special memories.
Best regards,
The Memorygram Team
My daughter got it for me for last…
My daughter got it for me for last Christmas. I have enjoyed remembering my life by the questions they ask. I try to find pictures to include in the book, which I feel is a great option.
2025年10月14日
memorygram.com からの回答
Thank you for sharing your experience with us! We’re so glad to hear that you’ve enjoyed reflecting on your life through Memorygram’s questions. It’s wonderful that you’re pairing your stories with photos, those personal touches make each book truly special. We’re honored to know Memorygram has become a meaningful part of your journey.
Best regards,
The Memorygram Team
You won’t be disappointed. It’s a wonderful way to keep your loved ones memories alive
My 24yr old daughter passed away in January 2025. I stumbled across Memory gram and I can’t explain how impressed how well the site is. I’ve been able to post so many beautiful memories of my sweet daughter and I’m looking forward to placing it on her future headstone so everyone can scan the QR code.
2025年10月13日
memorygram.com からの回答
Thank you so much for sharing your story with us. We are truly sorry for your unimaginable loss, and we’re deeply honored that Memorygram could help you preserve and share your daughter’s beautiful memories. It means so much to know that our platform has provided a way to celebrate her life and keep her spirit alive for all who visit. Your strength and love shine through every word, and we’re grateful to have played even a small part in helping you honor her legacy.
Best regards,
The Memorygram Team
Need more help from Customer Service
This was given at Christmas, 2024 and I’m very behind on the questions. The questions I have answered are no longer showing and I’m no longer receiving a weekly email with a question. When I reached out to Customer Service, I was told my account wasn’t set up to receive weekly questions. . . But it was!
It’s been a very slow process trying to figure out my account. Very frustrating
2025年10月1日
自発的なレビュー
memorygram.com からの回答
Hi Pam. This is Peter from the customer support team. We would love to help solve this for you. Please contact us at (512) 655-3835 at your earliest convenience and we will get this fixed.
memorygram.com からの回答
Thank you for your kind words! We’re so glad to hear that you’re enjoying the questions and that they’ve inspired meaningful reflection. Our goal is to make it easy—and enjoyable—to capture the moments and memories that matter most.
Best regards,
The Memorygram Team
Glad for this gift
This experience was easy. Questions were clear and insightful and I just had to type my feelings. I could comment any length and it was quickly saved. It was a good experience.
2025年10月6日
memorygram.com からの回答
Thank you for sharing your experience with us! We’re so happy to hear that you found the process easy and the questions insightful. It’s wonderful to know that Memorygram made it simple for you to capture your thoughts and feelings in your own words. We truly appreciate your feedback and are glad it was such a positive experience.
Best regards,
The Memorygram Team
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