Menzies Aviation レビュー 

Very disappointing experience with Menzies. After my luggage was lost, there was absolutely no communication. They did not answer phone calls or respond to emails. The only way I was able to get any information was through LOT. I had to go to the airport three times myself to search for my luggage. Extremely frustrating and stressful situation.

I've used Menzies Brisbane's service ~250 times since 2014. I consider myself to be a pacifist, but if there was a magic button that would destroy that company, I would press it without hesitation and with the evilest cackle. Then I would dream of the time I pressed that button over and over again for the rest of my life. I would be complete.

I landed at 22:20 and now 22:52 still waiting for my suitcase. 2 other planes have landed after mine and they got their luggage! How can they take from my personal time, I have been waiting for a long time and still currently still waiting what a waste of time

Hvis jeg kunne give nul stjerner, så fik de den.
Fik kuffert (ny kvalitetskuffert fra NEYE, købt oktober 2025) hak i hjørnet, ene hjul hænger, og mange ridser. Da jeg henvendte mit i skranken, gik der lang tid, førend der kom nogen, og svaret var, at når der ikke er hul i kufferten, så dækker de ikke….
Har nu læst andres anmeldelser, og forstår ikke, hvorfor dette firma stadig benyttes, detmå godt nok være billigt.

Always delays for luggage often an hour wait. Priority luggage actually seems to be last to belt. Very slow service.

Esperienza pessima
Ho avuto a che fare con questo ufficio a Malaga. Dopo aver volato con la compagnia Wizz Air sono atterrata a Malaga un sabato a mezzogiorno e ho trovato il mio bagaglio da stiva rotto.
L'ufficio informazioni mi ha detto di rivolgermi agli uffici Menzies presenti in aeroporto per il reclamo: due uffici, entrambi chiusi. Sabato. A mezzogiorno.
Sono riuscita ad ottenere la mail dell'assistenza per inviare il mio reclamo, mi hanno risposto dopo sei giorni dicendomi che la compagnia aerea non si sarebbe presa la responsabilità del bagaglio rotto, ho fatto notare che la colpa della rottura sia del bagaglio sia del contenuto era dovuto al maltrattamento subito dai dipendenti che le caricano e le scaricano dall'aereo e la risposta è stata di rivolgermi direttamente alla compagnia
Dato che Menzies è l'ufficio responsabile dei reclami con la compagnia Wizz Air, mi chiedo, dopo aver trovato entrambi gli uffici in aeroporto chiusi e aver ricevuto una risposta in cui mi dicevano di rivolgermi direttamente alla compagnia, che voglia di lavorare abbiano le persone lì dentro?!

Bag lost by KLM on the way to Porto.
Reported the bag missing, and was promised it would be delivered within a day.
I called the next day and they said they had tried to call me and deliver it. But nobody called and nobody tried to deliver.
Next day same story. No call, no bag.
Eventually after 30 minutes on the phone to an agent trying to stay reasonable and getting really fed up the agent suddenly said that he had ‘new information’ that the bag was at the airport and I could go pick it up.
Utterly pointless company.

In attempt too retrieve lost luggage from Menzies perth office i waited over an hour and was palmed off by multiple people just to be told i cant receive it. Everyone i asked help from was extremely rude and made me feel as if i was a nuisance for asking any questions. Extremely disappointing.

Cristina Freire at Lisbon Airport Lisbon Portugal went on her own time to help me, my wife to locate my elderly sister she didn't have to do it, but wanted to help us. Cristina Freire went above ,beyond we could not thank her enough she was very nice, very professional, and courteous. Cristina Freire is an asset to the team ,Menzies Aviation company at Lisbon Airport Portugal.

Subject: Formal Complaint Regarding Denied Boarding – Flight F3 542 (31 December 2025)
Dear Menzies Aviation Team,
and I am writing to formally lodge a complaint regarding my experience with one of your employees at the Menzies Aviation Jordan branch on Wednesday, 31 December 2025.
I was booked on Flyadeal flight F3 542 traveling from Amman to Riyadh on 31/12/2025.
Booking reference: P4IT8V – 312617043408.
Unfortunately, due to the conduct and lack of proper judgment of a Menzies Aviation employee, Ms. Dima Zrani, who was responsible for boarding that flight, I was denied boarding and consequently missed my flight.
Ms. Zrani insisted that I must present my Saudi visa exclusively through the Absher application. Despite my explanation that Absher is not the only acceptable method to verify visa validity—and that a PDF visa or verification through other official systems such as Muqeem is also acceptable—she refused to review any alternative documentation. I hold a valid Saudi iqama, and as I have traveled between Jordan and Saudi Arabia multiple times during 2025, I am familiar with the applicable entry requirements.
During our interaction, Ms. Zrani dismissed my explanation and stated that it was not true that I had traveled from Jordan to Saudi Arabia five times that year, which implied that I was being dishonest. This behavior demonstrated a serious lack of professionalism, customer service skills, and respectful communication.
Due to her refusal to verify my visa through acceptable and authorized methods, I was unable to board the flight and suffered the following financial and professional losses:
• Cost of a new flight booked for the following day: 139 JOD
• Taxi fare back to the city: 20 JOD
• Hotel accommodation for one night: 100 JOD
• Missed an important business meeting in Riyadh
The following day, when I returned to the airport, another employee confirmed that any official document proving valid visa status or compliance with the 30-day rule outside Saudi Arabia was sufficient. I traveled successfully, and Saudi immigration permitted my entry without issue, which clearly confirms that presenting my visa via the Absher application was not mandatory.
In light of the above, I formally request:
1. Corrective and disciplinary action to be taken regarding the employee’s conduct and lack of regulatory knowledge.
2. Reimbursement for all expenses incurred as a direct result of being denied boarding due to incorrect handling of my case.
3. Assurance that staff members are properly trained on Saudi entry requirements and customer service standards to prevent similar incidents in the future.
I trust that this matter will be taken seriously and addressed promptly.

Having arrived at Manchester airport to travel to Boston with Aer Lingus to discover that my ESTA had been unexpectedly revoked, I can't speak highly enough of the check-in staff member, Kerry, who went above and beyond to help me, to reassure me and generally look after me. She is a credit to the company and a thoroughly fabulous person!

On our flight to Barcelona, we waiting 20 minutes for the bus to show up despite the airline notifying the airport well in advance of our arrival. But even after waiting 20 minutes, when arrived at the terminal, the bags had not arrived. This was because I saw the baggage handlers while we were getting on the bus doing nothing despite all the equipment ready to take out the bags. I would also add that we were the ONLY plane that had arrived at T2 during this time. This company is absolutely useless and incompetent and NO airline should use them.

What a shambles.
Landed in Manchester from Barbados this morning and had to wait over 2 hours for our luggage.
Menzies don't even deserve 1 star with that service!

Var tvungen att komma in här då jag att de har 1.5 stjärnor och det är alldeles för mycket.

When the checkin closes 60 minutes before departure, you don’t have to wait another 20 minutes to board a staff ticket. Because guess what - the checkin is closed so the open seats are open.

And if the staff traveler tells you it’s going to be hard to make it all the way to the gate on time, you should care to wait for that person. After all, you are the ones that messed it up by being retarded and lazy to start off with.

Also, if your system cuts off one digit of a phone number and you really want to call that person, we here in Sweden have a website called hitta.se with all phone numbers. There are also 4 other places within your system to find the phone number, so if you do care you can find it.

And if after all this incompetence that same staff traveller comes to the gate after you have decided to close it, you could meet their eyes and admit your mistake and treat them like human beings. Sitting completely quiet and answering with nods is what 4-year olds do.

Extremely rude and nasty staff flew from Amsterdam back to Bristol got off loaded because apparently I was “vaping” didn’t let me travel. Had to pay £130 for a new ticket to get home. No one wanted to help me was stranded for 12 hours in Amsterdam with not a clue what to do. The girl at gate H3 was disrespectful and disgusting. A formal complaint has been made especially where I wasn’t vaping.

Jeg havde booket den forkerte billet, og Milla hjalp mig nemt og hurtigt. Hun var smilende, venlig og gjorde hele processen virkelig enkel og hurtigt betjente alle kunder. Super god service!

An extremely rude and unhelpful service by one of the Menzies Aviation employee we have had experienced at Gatwick Airport last week. We have been charged over £100 for the check-in despite the fact a Wizzair app was clearly saying we need to check-in at the airport as we were flying with an infant. Girl at the check-in desk wasn’t even able to explain why we have to pay for the check-in, she didn’t want to provide us with any reason for it and she refused to call her Manager or any wizzair customer service staff. Only word she could get out of her mouth was: ‘It’s wizz’ .. I would suggest to make sure your staff is much better trained with customer service and rule of polite and friendly service.

If I could give negative numbers I would.

I arrived in Sydney this morning, Saturday the 6th of December on UA flight 863.
At the luggage carousel I was informed by Lincoln that my luggage had not come through. I was then directed to the "lost luggage" counter where I filled out a form for my missing luggage.
I informed Lincoln at the time that my luggage was scanned at SFO and loaded onto my flight to which I was informed that was incorrect. It was not incorrect.
My luggage had in fact made it to Sydney.

After departing the airport I received a phone call from Menzie's informing me that my luggage had arrived in Sydney and was either stuck on a belt or missing somewhere.
I subsequently received an abusive phone call from an UA staff member telling me that my luggage was on the carousel and that I needed to come back and collect it. I informed the UA staff member that between UA and Mezie's they need to sort out the delivery of my bag today. The UA staff member was incredibly rude and hung up on me.

My experience with Menzies Aviation has been extremely disappointing and stressful. From day one, I was fully transparent and provided every document they requested, including my travel documents. Based on those documents, I was accepted into the role and asked to complete a four-day training course, which I attended without fail.

After completing all the required steps, I was suddenly informed that I do not meet the criteria for a Heathrow ID pass. This was very shocking, because my status was known from the beginning. If there were any issues with my documents, they could have easily told me during the early stages instead of allowing me to go through the entire process.

I resigned from my previous job because I trusted Menzies Aviation and believed I had a secure opportunity. Being told at the last minute that I am not eligible has affected my income and caused serious stress.

I emailed the company asking for a clear explanation, and although they responded, it does not change how poorly the situation was handled. This entire issue could have been avoided with proper checks and better communication.

I truly hope Menzies Aviation reviews their recruitment process, so no one else has to go through the same experience of being misled, inconvenienced, and left without clarity after committing their time and livelihood.

I am writing this review to highlight a serious issue that occurred at Budapest Airport on 5 October 2025, involving Menzies Aviation, the ground-handling company for Wizz Air flight W62221.

Despite holding all legally required travel documents, I was denied boarding based on inaccurate information provided by Menzies staff. I hold a Jordanian passport, a valid U.S. Green Card, and had a confirmed onward flight from London to Orlando within 3 hours. According to the UK government, Green Card holders may transit the UK without a visa when leaving within 24 hours.

I showed Menzies staff:

My passport and Green Card

My onward ticket

The official UK government website confirming no visa is needed

Prior UK entry stamps proving I had made the same trip multiple times

Staff even acknowledged the website result but still refused to allow me to board. I was also initially prevented from speaking directly to the supervisor. The decision ultimately forced me to purchase a last-minute alternative flight (over HUF 404,000) and risked serious immigration consequences in Hungary due to my residency deadline.

Menzies later replied to my formal complaint but did not address the incorrect interpretation of UK law. Instead, they referred to Wizz Air’s “point-to-point” policy, which is irrelevant to UK immigration rules. Their explanation confirms a misunderstanding of the law, not an issue with my documents.

This experience caused major financial and personal damage. Ground staff must receive proper training in transit rules to avoid putting passengers in this situation again.