Menzies Aviation レビュー 

The worst customer service- seems the staff has had no training or even basics of how their processes work leave aside customer service

Not sure why airlines engage them as a customer facing front - surely it is their brand that gets poor reflection. In this case / the last time we will ever book with Lufthansa ..

Ongelooflijk dat Schiphol de langzaamste bagage afhandeling ter wereld heeft.

Worst company to deal with .
Every single time I attend this company to lodge freight it’s at least an hour wait time just to hand a 1 kg bag to the warehouse staff , who just flat out ignore you .
The customer service is atrocious.

Terrible service at Edinburgh airport to a flight to Antalya. Paid for seats with SunExpress and Menzies allocated us seats 30 rows apart from each other. We spoke to SunExpress on the phone prior to boarding and they told us to sit in the seats we had paid for with them. On board the plane, Menzies staff were incredibly rude and told us to move. Shocking after we had paid to sit together.

Thank you Menzies Ground Handling!
We traveled on "Höstlov-Autumn break" from Stockholm Arlanda airport. Although there was a long queue of passengers, check-in went without any stress.
The same friendly staff were at the gate and boarding went smoothly and flight departed on time. 10/10.
We assume that Menzies management has trained their staff to be "service minded!" Thanks for the efficient passenger service!
-Satisfied (3) passengers

Landet fra Doha her til aften
Netop misset et tog, der ellers var bestilt til 50 min efter landing
Tog dem 1 time at få bagage fra fly til terminal
Flot!
Men godt for DSB at vi skal købe billet 2 gange 🤮
Ærligt deres arbejdstempo kostede os 800 kr

Tilføjelse 5/11:
I skriver at I tager henvendelser seriøst, men har endnu ikke svaret min mail, som jeg også har sendt til jer

Lounge Landvetter, tar en evighet att betala, disk överallt. Mer bamba än lounge.

Ett trevligt mail i ärendet dock, har inte gett upp er än.

Jeg er ankommet fra malaga med mellem landning i Madrid den 22 oktober uden og uden kuffert, har anmeldt min kuffert og ikke hørt noget siden, jeg har en Tag i min kuffert og kan se at den har stået i CPH i 24 timer, uden at blive flyttet eller nogen information fra Menzies.

Most incompetent ground handlers. People at the gate in Heathrow T2 have no idea what they are doing and on top they lie to you with a straight face. They are rude and never heard about the concept of customer service. Could not be worse.

Ankom fra Madrid den 18 oktober,mistet bagagen melds til Menzies, det er umuligt at komme igennem til kundeservice.

I experienced an issue with a bag that was sent from Lisbon and failed to arrive. I want to commend the exceptional work of the Menzies Aviation team in NICE, especially Mr. Aldison and his manager. Their proactivity and customer-focused approach in resolving this matter were truly outstanding.
If all lost and delayed baggage departments operated with such efficiency, passengers would undoubtedly have a much smoother experience. Thank you for your excellent service.
Luca"

Worst handling agent at OSL! They have no idea of what they are doing. Incompetent managers etc.

Had awful run of luck with our big, 4-week trip. Ryanair not being reliable, and then their rude and dismissive staff. MyTrip turning out to be charlatan booking website (do not use! The 20 quid you’ll save won’t be worth it).

Then, on the way back to Auckland flights were changed, but MyTrip didn’t communicate it; we found out when we tried to download our boarding passes the night before the trip (do not use MyTrip). Lufthansa treated us so kindly. For the first time during our trip we felt that we were dealing with an empathetic human, who understood the stresses and wanted to help alleviate them. Then when checking in, Karolina Henderson was particularly pleasant and indicative of the great service we had received from Lufthansa. Would definitely book again (directly through Lufthansa).

I was a customer of Menzies Aviation Lissabon Airport 29.9. 2024, yesterday and they were horrible at customer service. The air company gave me a hotel for a missed flight. They sent me to Marriot to an hotel for nothing. Because their booking was not valid. Then they gave me a hotel I could not access. And they didnt care about that. Even if I asked them to change it. I had not slept well in 10 nights and they noticed how tired I was. They did everything on purpose and bullied me for their fun because they saw that I was on my breaking point anyway. Why are they supposed to be working to help people if they dont want to help them. The woman in the turqoise shirt was the worst person I've ever met!! And she was responsible for all of my bookings. She told me that there are no hotels anymore to book but the booking happens in Spain so how woud she know that? I travel a lot for work and I know that what she said was a big lie! She just would not want to do her job because she thought Im not worth a humaine threatment. I think she was just trying to make things most difficult me since she guessed I was using public transport. She was allways away from her place and left when wanted to complain.Then she threatened to call the guards. The young man wom I had to make the first complaint was rude too and the men were menacing and hostile towards me. They all together attacked me and didnt bother to do their job right. It was allways crucial to use taxi to accomodation and the last place was impossible to reach without taxi or impossble to get back to airport at 3 am when my flight was ready at 5 am!!! I wish you wouldget rid of her and all theese horrible male collegues who are menacing and hostile towards woman and this non respectful attitude towards clients. Would it be ok to give an invalide a place that she cant access ? It was a threatment like that to me, plus they took an hour of my time and my money for the ride to the wrong hotel and they never pay it back. So please get rid of the Menzies mean bullies of Lisbon Airport and hire better people!

Terrible service
…but very rude employees, more than anything.
My flight from Manchester to Shanghai this morning (HO1662) was delayed by 8 to 9 hours but , not being aware of the issue as the operator did not inform clients via email, upon arrival at the airport , I could not ,initially , find any information regarding my flight on the airport screens.
The lady at the airport Information desk explained about a 9 hour delay and advised me to go to the Menzies desks for information regarding the flight…. which I did.
One of the gentlemen at the Aer lingus desks advised me in a very abrupt manner to go back to the airport information desk and ask for a Menzies phone number (in order to discuss the issue).
Which I did again, only to be advised by the airport lady to return to the menzies desks for details/ phone numbers.
Arriving there, the same Menzies employee , in a very, very rude manner, told me that the Juneyao issue is not his problem and that I should leave the premises immediately.
I have asked for his name, due to his terrible attitude, but he turned around and left.
Also, absolutely impossible to get in touch to menzies via telephone call or email.

Had a scheduled interview for September 11th in Mississauga/Toronto. Was told they would email myself the address, to the building where the interview would take place the day before. Taking a day off work - arranging a babysitter - they never contacted myself with the information. Called a dozen times, leaving messages to speak with a representative. No one has returned my calls - absolute embarrassment this company is….

Menzies have just one responsibility at Gatwick. To transfer luggage from the plane to the luggage belt. Total failure at 8pm on a Saturday evening the staff had gone home. They knew that there was still a flight to arrive from Rhodes but could they care less. You guess. Over an hour and a quarter before the luggage started to arrive. No information, no interest in helping anybody.

I had the most horrific experience at Otopeni Airport, dealing with Menzies Aviation while trying to book a flight with Turkish Airlines. I spent five entire days trying to get assistance, and not one person from their staff knew how to help. It was complete chaos – they kept passing me from one person to another, all equally clueless.

To make matters worse, the staff were incredibly rude, with some even shouting at me. Their complete disregard for customer service is shocking. It felt like they couldn’t care less about the frustration and inconvenience they caused me.

I’ve never been treated so poorly at an airport, and I would strongly advise everyone to avoid this company. Their incompetence and lack of professionalism ruined my travel plans and caused immense stress. Unacceptable and truly a terrible experience!

Encountered superiority attitude from employees when trying to solve my issues. Plus they are not helping with anything. Asked for some the denied boarding form, they refuse to give me any proof .That happened in Cluj- Napoca.