Mercure レビュー 

Stayed Ibis Excel. What a bad idea! Bun fight at breakfast with many coach parties trying to eat at the same time. Maintenance issues which Reception didn't care about. Had to move rooms, a real pain when on a short stay. Really not good enough. Oh and if you are gluten free, forget any chance of a hot breakfast.

Great place and GREAT service. Thank you for a VERY pleasant and relaxing stay after the Nijmegen March 2023 😊

Shockingly awful hotel. Mediocre spa. Whole place needs serious renovation and the staff replacing - dreadful throughout. So bad from the appalling reception staff through to the wear and tear, dirty, smelly environment and rooms, charging for every feasible option such as a cup for a cup of tea after a spa treatment ( even charge you extra for robes and slippers and a locker !! So bad I did not stay, went home after my day 1 spa (40 mins late) and cancelled my treatment for the next day. Complained to reception, no apology, no attempt to find another room , no compensation, acted like they were used to it. Save your money, do NOT waste your cash here, dreadful.

*Bad Customer Care*
I booked a room in Berlin on April for August, I tryed to change my reservation for 36 days via Expedia app: nobody answered both of the hotel and of Expedia. It was awful.
So I cancelled my reservation and booked on an other hotel through an other platform. #SoBad

THE WORST CUSTOMER SERVICE 😠

Received a parking fine in error from Novotel Nottingham who assured me on several occasions that they had cancelled it and all was in hand. I have sent emails to confirm this, all remain unanswered as letters from Parking Eye continue to roll in and increase. It’s now at CCJ stage and the manager at the hotel has simply said that many staff answer emails and so they must have gone astray. Reception staff assured me the fine was dealt with. I now need to pay £270 to even speak to someone about the fine, plus court fees.

I’ve called several Accor National numbers, none of which will help or advise. Considering we hired the conference suite month after month for a regular conference and they just won’t help a loyal customer - I’m not surprised thay sit at one star. Disgusting.

Out of pocket. Frustrated. Upset and completely at a loss as to how these guys run a business. Appalling service.

Interesting that the reviews that are positive are replied to, and the negative ones brushed over.

I booked a room and then changed the date, at no extra cost according to the website. Ended up being charged twice. Many emails, messenger comms and phone calls to France, I finally got a refund. Absolutely no compensation for the hassle. Avoid!

Ich war zufrieden, alles schön sauber wie es sein soll und das Personal ist sehr nett.

Breakfast was really good with many options. Location is near to the city center and easily accessible by any public transportation. Front desk staff were kind and welcoming everytime. They do have happy hours running in the front bar area in their lounge :)

Het hotel is verstopt in een wijkje verstopt. Maar eenmaal daar is er een ruime parking. De mensen aan de receptie zijn zeer behulpzaam en vriendelijk. De kamers zijn ruim, stil en netjes. Veel extra faciliteiten. De bediening in het restaurant is ronduit super. Goede kennis van de kaart, goed advies over wijnen met goede kennis daarover, gastvriendelijke en gepaste humor. Het ontbijt is ruim voldoende.

Fijn geslapen, fijne ervaring.

This hotel has put HUGE industrial air conditioning units at the rear (see photo) that keep local residents and hotel residents awake and which don't have planning permission. Not good if you like to sleep in a hotel. Suggest you go somewhere where ear plugs are not mandatory or hotel management don't break planning rules or do things that make them very unpopular with the local community!!!! Especially bad with climate change. Surely they care about the planet not just their profits?

Haydock, Penny Lane

Apparently I didn't pay reception the correct amount for breakfast.
Result, embarrassment about getting a dressing down from the lovely restaurant staff.
I went to reception and expressed how I felt and that I deserved an apology
Michelle came out, gave me a dressing down in the lobby and told me, in front of my children and other patrons that I was ' disgusting' for pointing out that their service was awful and their attitude disgusting.

I asked for an email to complain and just had it come back as undelivered.

The breakfast itself...involved old fruit and they ran out of eggs causing queues, so from that respect it was poor too.

Don't go if you can avoid it

I was unfortunate enough to attend an all day event at the Daventry court hotel.
Its in the middle of no where but thats the norm for this sort of thing.

the event was average and the venue average from what i saw. I didn't see a room or try the food. The buffet they had didn't cater for any food allergies, the wife is gluten free.

i found out a few weeks later that they out source their parking to a company called Parkingeye!!
yes, i received a ticket.
i have tried to explain the reasons why i was in a hotel car park in the middle of no where yet the letters and threats keep coming. I have sent parkingeye a copy of my ticket with dates and venue.
to instruct a company of such a poor standard reflects badly on the hotel chain. What else is being outsourced to companies with similarly low standards??

If you are going to stay here make sure you get your car acknowledged by the hotel or you'll have to deal with Parkingeye!
i thought i had provided my details of the car.
I guess they are quite happy to take the proceedings from Parkingeye!
Parkingeye have a review score of one!
and from my dealings with them, that is too high.

My review is in respect of the Mercure Inverness Hotel, and my worst dining experience ever, and, the hotel is no better than a budget hotel. It does not live up to a four star rating.

On the evening of the 15th September 2022, my wife ordered a roast beef meal which appeared to be “Pulled Beef,” probably to disguise the poor quality cut of meat. Add to that cold mashed potatoes and carrots plus one cold and uncooked parsnip. On complaining, the same meal was returned with the parsnip cut in half, and, given the speed the meal was returned, stuck in a microwave, which is not a good thing to do with meat. Oh, the parsnip was still uncooked and raw.

I had ordered a Tofu meal on a salad bed. The tofu arrived barely lukewarm. It was a thick slice of tofu which seems to have been “cooked’ in a very fine sauce. Tofu is itself is very bland and needs a thick sauce to add flavour to the meal. The sauce had flavour, but there was not enough, given the thickness of the tofu slice. I complained that the tofu was cold and the same meal was returned, with an additional slice.

At the end of the meal, we were asked, by another waitress, if everything was okay and I said, “no.” The reply was "that’s okay," which I found quite remarkable, and commented that serving cold and uncooked food could lead to food poisoning.

There was no sincere apology or concern. Indeed, the waitresses were so rude and indifferent to our complaint, and treated us as beneath her contempt.
Oh, the soup was fine as was the desert, the later was no doubt bought in, given the standard of our main meals.

Our Room

The room, 14, is spacious and overlooks the main street. There are no drawers to put your clothes in, just shelves and an open narrow coat hanger, bit like a low budget hotel.

We have an opening window, which is great, but can we lock it, no, does not close fully. We have the same type of opening window at home, so I know how to operate it.

The internet was very slow and it was impossible to watch BBC iPlayer or even log in to my email accounts. The internet speed has picked up. Hopefully, now that I have logged in to the hotel wi-fi, the signal strength will not drop to three and below bars, as it did much earlier.

The only good thing I can say about the hotel is that the two female receptionists were extremely helpful and changed our room from the first to the third, so as to avoid the street level noise, which was very loud earlier, around 10p.m. The waitresses clearly need to learn from these two member of staff.

Certainly NOT a four star hotel.

Sadly, we are booked in for three nights, pre-paid, no refund,

Appaling standards

Booked a room at Hipark in Nice, France (operated by Adagio, owned by Accor) for April 2020. Covid hit. Hotel emails me and asks me not to take a refund (which I could have done), but to delay my stay until it is safe to travel. This would help them stay in business. I reluctantly agreed. Fast forward to when it is safe to travel and my wife is very ill, so I let them know we can't come yet. Emailed them at the beginning of this year to make sure they are still honouring our agreement. This is when they started giving us the runaround. Ignored emails; when they did respond they claimed they couldn't find any details; then they asked am I sure it is the right hotel??! When I sent emails, they said they would pass it onto the correct department (even gave me a reference to use in any correspondence - ADAGIO - 190481-1662041114), but nobody got back to me. Tried phoning a few times but strangely the Front Desk Manager was always away when I did, and never returned any calls. I asked Booking.com to help as I'd used them to book. They phoned them and were told sorry, it's too late now. I asked who they'd spoken to and was given the name of the FDM. I immediately phoned them to be told he'd finished for the day and to try again at 7am the next day.
All I wanted was to go on the holiday that I paid for. I realised it may have gone up in price but I was willing to pay the difference. We wanted to come in October to celebrate our 25th Wedding anniversary, but we have now had to book another hotel.
I'd advise others when booking hotels to look elsewhere as a company willing to do this are certainly not trustworthy

While this began as a critical overview of one particular Mercure hotel, it has since escalated to now include my negative feelings about all things to do with this organisation up to CEO level. Firstly, the room I was provided with at The Mercure Manchester Piccadilly was so shabby and lacking in the hygiene department that this alone was enough to put critical pen to paper but then, having brought the dreadful state of the room to their attention and when nothing was offered by hotel management by way of compensation, I simply felt I must contact the CEO (easy to find online) with my concerns and experience. This time I was simply ignored. The CEO of a company will, without exception in my experience, hand these kind of communications on to another member of top management which is to be expected. Simply ignoring or dumping emails like mine into the digital trash can really does lower the bar to ground zero. So well done, Accor. This is gold standard failing on every level.

I have stock from a previous company which was amalgamated through time into Accor as it was FairMount Hotels through Canadian Pacific Railway before the split' When I went to the company at Accor after showing them Government Documents they refused to deal with it as they have no interest in dealing with Share Holders and refuse anything brought to them as when I spoke to Barb Kilner she said she had to deal with this before where they had to pay out by going to Court and now we are filing for the same thing as we will be going to Court against Accor over this stock paper they have never replied back to our Lawyers and have avoid them all the way through it I would tell people to take the money out of this company as they have no respect for people who buy into there company as they say we have nothing here for you and we won't pay you o it as were out to steal your money and your name isn't here on our list they lie to you all the way through and deny you all your right and money back they are the lowest form of people and there staff are rude to people and they will never answer you or there phone .

I have already paid the Novotel, Nice €739 in 2020. I have a confirmation of this reservation. I could not travel to France due to Covid restrictions in 2020 and again last year in 2021. All they need to do is subtract the amount already paid, €739 and the current price €860 and send me a confirmation of €121! In the last 2 weeks I have sent at least 2 dozen emails to the hotel and to customer services, made phone calls to the Novotel, Nice and to Accor Head Office, Paris to confirm the price to pay on arrival at the Novotel Nice this summer.

There is obfuscation and prevarication but no confirmation.

Can somebody send me a confirmation of my reservation with the correct price of €121 or give me a refund of €739

Are they playing me for a fool or are they plain stupid?!

Just an outdated, poor service hotel. If you want the bare basics and low standard rooms then yes this is the hotel for you but the rooms were falling apart, worse than Britannia

I’ve been here 3 hours and if it wasn’t for the fact this is a work trip, I’d be asking for a refund and finding somewhere else to stay.

I arrive and the first thing I notice is the sewage smell in reception. I ask if I need to book a table in the restaurant and was told no, that the hotel was quiet. Get to my room and dump my stuff and go to the restaurant at 8.20pm. Get told it’s very busy and they “might” be able to seat me at 9pm. I said I’d just get room service to then be told there would be a delay with the food. So I went out.

Get back to the room and I can hear the person next door coughing as if he were in the room, so soundproofing is very poor. Go and ask for another room, and in fairness the gentleman on reception was very helpful and found me a new room. Luckily I popped by first before moving all my stuff as the soundproofing was just as bad as I could hear what the next room was watching on tv. So I decide the lesser of two evils was the guy coughing every few minutes and head back to reception to sort out. He tried to see if there was an upgrade, but nothing available and I could pop back tomorrow if the coughing was still an issue - it’s already an issue but maybe he’ll stop when he sleeps.

And then the thing that finishes off things is the wifi is beyond terrible and can’t even get onto any streaming site to plug earphones in to drown out the cougher next door. I would call reception to report, but when I called to ask if there was another room earlier, I let ring for 2mins before giving up.

Let’s hope it’s a quick 2 night stay….

5 Night pleasant stay -

Paula at reception was particularly helpful. Friendly staff, great breakfast and clean facilities