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Mercury Fiber レビュヌ 

187
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TrustScore 5段階評䟡の4

4.0

むンタヌネット サヌビス プロバむダ
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5぀星のうち5の評䟡

Customer service was excellent from start to finish. Installation day was coming up and communication was excellent. Installer was on time, courteous, respectful to my home & property and couldn’t be... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

With other internet services their service was slow & unpredictable. Especially when we have a house full of grandchildren with phones, games, iPads, etc. We had 20 people last July & everyone had ser... もっず芋る

5぀星のうち1の評䟡

I've been watching this company for almost a year while I do network research. Their prices are listed as their "lowest ever" when if internet speed is taken into consideration, their prices have ju... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Mercury Fiber. Their customer service was excellent, and the team was very helpful and responsive. A special thanks to Colin Loker in management for taking the time to assist and make sure everything... もっず芋る

䌁業が回答したした

䌁業情報

  1. むンタヌネット サヌビス プロバむダ

Mercury Fiber に぀いお

圓該䌁業による蚘述

From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.

Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.

Where We Serve

We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.

Why Choose Mercury Fiber

  • No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
  • Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
  • Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
  • Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
  • Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.

Building Stronger Communities

Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:

  • Students access online learning resources and virtual classrooms without buffering.
  • Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
  • Families enjoy seamless streaming, gaming, and smart home connectivity.
  • Rural and suburban economies thrive with modern digital infrastructure.

Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.

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4.0

ほが満足

TrustScore 5段階評䟡の4

187件のレビュヌ

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.0

すべおのレビュヌ

(187)

過去12か月のレビュヌ数: 39件

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5぀星のうち1の評䟡

Avoid Mercury Broadband, there's better options

I was so excited to finally have an option for supposedly high speed internet at our home - and for the first few months, it worked great! Slowly, however, speed AND reliability has grown worse and worse. I have sent numerous emails, talked with several customer service reps and spent well over 3 hours on the phone with their support team, I have had a truck visit my home, and in the end I still had massive dropouts and slowdowns. To be clear, the problems began in October 2023 and as of today (Feb 4, 2024), the issue has been turned over to their engineers to review...i.e. not solved. My favorite part was when the last person I spoke to said that it was an install problem because the barn across the road was in the way (for reference, the barn across the road is part of a centennial farm and has been there long before any of us). I finally went to Starlink to get the internet we needed. Anyways, I tried to call and cancel and of course there is some sort of early termination fee on a contract that I never signed. When I said that they weren't holding up their end of the contract, they said they never tell anyone to depend solely on their service and they felt the 3-4 month timeline for repair was fine. Wow. This is amazingly poor service that should be unacceptable for any company in 2024. UPDATE - After several more calls I was able to speak to someone who was able to at least offer me a credit towards the termination bill. I also had a call from the regional director who offered to try a new installation to solve the problem, but I passed on that as I already have purchased and installed Starlink. So not a perfect ending but better than it was a couple of days ago.

2024幎2月3日
自発的なレビュヌ

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