MesoPro レビュー 

So after a while of trying to reach out to the company I did receive an email from the team & they offered me a refund (which I received) & coincidentally the day after I received the email I also received my product in the mail. I check the shipping dates on the package & it seems that the order was shipped when it was supposed to be shipped & just got a little lost in transit. I am giving a 3 star rating cause it was hard to get on contact with their team members but it does not seem as though the company is a scam & was probably affected this covid situation.

I’ve been a customer of Mesopro for the past 2 year and must say they have a great customer service and super fast shipping. Any issue with purchase related have been resolved within 24 hour with a customer service representative Michael Thompson. He is really professional and attentive!
Thanks Michael, looking forward to doing business again:)
Karine

They do not apologize for mistakes and respond very slowly.

And it's an untrustworthy company that makes mistakes over and over again.

This is truly an amazing company. Their products are affordable and shipping is super fast! I had the chance to speak with Michael from their customer service via chat and he was extremely helpful in answering any concerns I had. I will forever do business with MesoPro and highly recommend them.

The product is delivered as expected and the staff is very helpful!

I had the best client support there is!
Michael is so thoughtful.
My package arrived exactly the day he said!
Will definitely buy again

You got yourself a client 👍💖

What can I say even if I had an issue the way that Michael Thompson handled any issues and his sensative customer service skills kept me ordering over and over again excellent customer service by Michael no issues. The product I ordered was great had a little bit of issue with the postal office but Michael was super helpful always there kept me informed and checked on everything MesoPro is a great company Meso Pro is lucky to have somebody in customer service like Michael Thompson thank you Michael

I am happy with my last purchase. Fast delivery. Will be ordering again soon.

Received exactly what I ordered and had excellent customer service. Will purchase again and highly recommend.

The star rating doesnt count yet as i just ordered today. But seeing these reviews scare me. I have contacted the support team by email and no answer. I would like to know how long does it take for my order of voluma to get to Puerto Rico - US territory ?? Also will my package arrive safely ?

ordered 1x juvederm voluma and the quality of the product was good. the packaging was A+. Just took 3 extra days for the delivery.

I bought very expensive Pelo Baum hair products on Meso Pro.
The shampoo and conditioner expire in one month. Customer service replied that I quote "IT'S ABSOLUTELY OK" with capital letters. I just want to inform you that this products contain peptides and will be useless after expiration date if not already. Besides that a person cannot use up a shampoo in one month even if you wash your hair everyday.

There was also a hair solution which was half empty for the reason I don't know. Either it was meant to be like that or it has leaked out or someone has already used it. They offered me to send it back to them and if the seal wasn't damaged they would refund the money. But how would I know that the bottle was half empty if I didn't open the box which required removing the seal?

Most importantly the conditioner bottle was broken, the neck of it is cracked and barely attached to the body of the bottle so all the product is leaking out of it. They chose to simply ignore this claim.

I do not recommend anyone to shop on this website as not only they sell products that are about to expire, they send products in broken packages and the worst of all the customer service is very rude and incompetent.

Original review: "bought items from them and never received anything, nor sure if it went to a wrong address, have written to their support, sent emails - no reply.. nobody gives a damn about their customers apparently. Very frustrated"

UPD: someone got back to me at last, waiting for resolution