I have been trying to get a refund for my cancelled account for over a month and cannot get in touch with anyone at all. I have sent multiple emails with no response at all. Verp poor service. I do no... ãã£ãšèŠã
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I love using Metrofax! I didn't realize it, but my account got cancelled due to nonpayment because my credit card got compromised this summer. I used the Chat feature on Metrofax.com and spoke with Gl... ãã£ãšèŠã
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What started out as a billing question turned into education for this older consumer. Spoke with a gentleman named Glenn R. He took the time to educate me on what I'm paying for, services offered and... ãã£ãšèŠã
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I never write negative reviews but do yourself a favor and don't use this company. The only semi helpful people they have is in the sales department which forget who you are the moment you give... ãã£ãšèŠã
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Metrofax is a leading online fax service provider that lets you fax from anywhere! Fax online from your email, mobile device, pc or mac. No fax machine, paper or phone lines required. Join the thousands of companies saving with Metrofax. Sign up in minutes at www.Metrofax.com
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Great Customer Service!
Chris was very helpful with getting the issue resolved.
2023幎7æ18æ¥
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MetroFax ããã®åç
We are glad to hear the issue is resolved, Richard! We appreciate you taking the time to provide us with such a great review, and will be sure to let Chris know about your excellent review! Should you need any further assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help.
Many Thanks, Stay safe and healthy,
MetroFax Support Team
Excellent and Quick Service
2023幎7æ16æ¥
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MetroFax ããã®åç
Thank you Rashmi for taking the time to leave us a 5-star review. We are very thrilled to hear that you had a great experience with our service. Should you need any assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MetroFax Support Team
I have used MetroFax several years
I have used MetroFax several years. Never have had an issue. I just recently requested some old billing info and Glaiza jumped right to and sent me exactly what i had asked for. Thank you!
2023幎7æ11æ¥
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MetroFax ããã®åç
Thank you Toby for taking the time to send us such a wonderful review. We are very pleased to hear that Glaiza was able to resolve the issue quickly. Should you need any assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MetroFax Support Team
Great customer service from Glenn
Very responsive and provided a workable solution
2023幎7æ5æ¥
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MetroFax ããã®åç
Thank you so much for the fantastic review Douglas! We will be sure to shre your wondrful feedback with Glenn. Should you require any further assistance, please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to assist!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
GOT THE JOB DONE!!1
2023幎7æ4æ¥
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MetroFax ããã®åç
Thank you Janie Jones for taking the time to leave your positive comments. Your feedback is always appreciated. If you have any questions or concerns, please message us at socialsupport@mail.metrofax.com.
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Helpful customer service re
Helpful customer service re: intl fax transmission
2023幎6æ14æ¥
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MetroFax ããã®åç
We are glad to hear about your experience, Mick, and appreciate you taking the time to share your thoughts! If you need any further assistance, please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Russ was extremely helpful, intuitive and delightful
Russ was extremely helpful, went above and beyond to solve my issue! Top notch customer service!
2023幎6æ14æ¥
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MetroFax ããã®åç
Thank you for taking the time to provide us with such a great review, Katya! We will be sure to pass along your great feedback to Russ, and if you need any further support please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
MetroFax Customer Service
Mandip S, the MetroFax Customer Service Representative is the reason for my five star experience!
Mandip S replied to my email requests for MetroFax support. Mandip S was professional, knowledgeable, understanding, patient and a good communicator. Mandip S took the time to answer my questions via email regarding "SPF" in a way that was easy for me to understand.
Mandip S deserves a 10++++++ for his outstanding customer service!!!!
Thank you
Sincerely,
Del Barbray
2023幎5æ16æ¥
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MetroFax ããã®åç
Thank you so much for your excellent feedback,Del Barbray. We are very pleased to hear that Mandip provided you with excellent support. We appreciate you for sharing your experience here with us and should you require further assistance, please do not hesitate to message us at socialsupport@mail.metrofax.com and we would be happy to assist!
May you have a wonderful new year!
Sincerely,
Metrofax Support Team
She was so nice and really helpful
2023幎5æ1æ¥
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MetroFax ããã®åç
We are glad to hear about your experience, Dafer Solutions, and appreciate you taking the time to leave such a great review! If you need any further assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to assist!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Great Customer service!
2023幎4æ20æ¥
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MetroFax ããã®åç
We are thrilled to hear about your experience, Linda! If you need any further assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to assist!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Just the fax, maâam
I needed to send a one time fax. Often all these companies offer free trial but hidden with the small print is a commitment or a high price.
What makes MetroFax different is that they offered to continue my service with a promotion, but understood that I didnât need it and quickly backed off and respected my wishes. Chris was especially thoughtful and understanding and most of all respectful when they dealt with me.
2023幎4æ18æ¥
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MetroFax ããã®åç
We are glad to hear about your experience, Joseph, and are happy to be of assistance for what you needed! We will be sure to pass along your great feedback to Chris, and if you have any further need of us in future we would be happy to see you back! If you have any further questions or concerns let us know at socialsupport@mail.metrofax.com and we will certainly assist.
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Chris was attentive and quick toâŠ
Chris was attentive and quick to respond. Great CS
2023幎3æ24æ¥
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MetroFax ããã®åç
We are thrilled to hear about your experience, Marlon, and appreciate you taking the time to share your thoughts! We will be sure to let Chris know about your great review, and if you need any further assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Marie was wonderful
Marie was wonderful, she helped me with my problem and did not send me to an online chat
2023幎3æ22æ¥
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MetroFax ããã®åç
We are glad to hear about your experience, Fay, and will be sure to let Marie know about your great review! If you need any further assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
The agent is great
The agent is great. I can tell he was trying and did his best to retain the business. and I can feel Metrofax did want to keep my business. So I gave a 5 star
2023幎3æ21æ¥
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MetroFax ããã®åç
Hello Fei, We appreciate you for taking the time to write us a review and for the 5 stars, Should you need any assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Great after sale service
Great after sale service. Easy to chat with people, especially Lyra who solve my request in a few minutes.
2023幎3æ21æ¥
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MetroFax ããã®åç
We are happy to hear about your experience, Ghyslain, and appreciate you taking the time to provide such a great review! We will be sure to pass along your wonderful feedback to Lyra, and if you need any further support please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
She resolved my problem very fast
She resolved my problem very fast, I felt that she was a good help
2023幎3æ8æ¥
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MetroFax ããã®åç
We are glad to hear about your interaction with us, Sandra, and appreciate you taking the time to share your impression! Should you need any further assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Glaiza 5/5
Glaiza was polite, professional, and helped me resolve my issue quickly.
2023幎2æ27æ¥
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MetroFax ããã®åç
We are thrilled to hear about your experience, Chris, and appreciate you taking the time to provide us with such a great review! We will be sure to let Glaiza know, and if you have any further need of assistance please let us know at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Lyra was super helpful on my chat today!
Lyra on the chat feature was super helpful and finished my request quickly and the first time I contacted MetroFax.
2023幎2æ16æ¥
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MetroFax ããã®åç
We are thrilled to hear about your experience, Chris, and appreciate you taking the time to share such a wonderful review! We will be sure to pass it along to Lyra, and if you need any further assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Lyra in tech support was terrific!
Lyra was terrific! She knew exactly what I needed and solved the issue quickly.
2023幎1æ28æ¥
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MetroFax ããã®åç
Thank you Rocky for the 5-star review, and for taking the time to share your experience here. We are very pleased to hear that Lyra was able to assist and resolve the issue quickly. Should you need any assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
Metrofax Support Team
I had an issue with my account and IâŠ
I had an issue with my account and I spoke with Lyra via live chat - she was amazing and helped me through the process very smoothly. Thank you so much Lyra! Hope everyone gets the chance to be helped by her one day.
2023幎1æ17æ¥
èªçºçãªã¬ãã¥ãŒ
MetroFax ããã®åç
Thank you so much for your excellent feedback, Kimberly. We are very pleased to hear that Lyra provided you with excellent support. We appreciate you for sharing your experience here with us and should you require further assistance, please do not hesitate to message us at socialsupport@mail.metrofax.com and we would be happy to assist!
May you have a wonderful new year!
Sincerely,
Metrofax Support Team
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