mfa bowl レビュー 31

*1/5 stars - AWFUL experience at MFA Bowling Whitstable*

I'm still fuming about our disastrous visit to MFA Bowling Whitstable on Saturday, 22nd November. We booked a fun day out with the kids, but it turned into a nightmare.

First, the cold. They frequently use there social media even posting up encouraging people to come bowling NOT. A. WORD. FROM. THEM. Stating the heating isn’t working, I’ve been warmer in a walk in freezer. when we arrived. No warning, no apology, nothing. We were stuck in freezing cold with 4 kids, and it was miserable.
But it’s okay.. they offered us a lukewarm tea to compensate with no milk.

But it gets better. The lanes were a joke. The first lane we were given was broken, with no side support, and the pins weren't even setting up properly. So, instead of 10-pin bowling, we got a crappy 7/8-pin version. The staff were about as helpful as a wet weekend - rude, dismissive, and clearly didn't care.

And don't even get me started on the bowling balls - they didn't return, and we had to chase staff to get them back.

We swapped to another lane, but that was just as bad. The barrier kept coming down, and we couldn't even knock down pins without it getting in the way. Unbelievable.

Needless to say, we won't be back, still trying to warm up after that disaster. MFA Bowling Whitstable, sort yourselves out.

great food and amazing music

Arrived for a birthday party excellent service had loads of fun perfect for families

Really good experience

Birthday party for 25 guests. Score boards that don't keep score properly. Constant visits to the desk! Give up! 2 x staff to run the place. So much time wasted the party was ruined. Time to look for another bowling centre.

Great value Breakfast with Santa. Staff were amazing. £10 for bowling , breakfast roll, selection box, squash and loads of fun with Santa there throughout playing with kids,

Very expensive for a place that is literally falling to bits. Building needs a complete makover inside an out, bowling balls all have divots in them,. Took my lad out of peak Times and paid £18 for 1 games which lasts about 20 mins

Enjoyed the bowling, but , This place looks what it is very tired and run down where to start .Today was mayday bank holiday 2 staff running the bowling and bar and food . Can’t fault them they were trying so hard.bowls falling down because of faulty machinery,dull lighting,and this made me smile a vending machine with just one food product in it .I probably will go back again because I like bowling but please spend a bit of money on the place it could be a gold mine

hi the mega bowl needs re doing as it a mess they need to do up for disabled need get lift or stair lift for wheelchairs as by law now u should all disabled friendly

It’s a sh!t hole.

Sort it out- desperately needs money spending on it.

Our lane was faulty, scoring system not working properly and kept mixing up who's go it was.

Also fancied a game of pool so asked at the desk, hit with a £10 deposit in cash for the cues (awkward but no problem). Only had £8 cash on me so asked if that would be okay - given we were pretty much the only people in there on a quiet weekday and clearly weren't about to run off with 2 old cues that didn't even come with chalk. To my astonishment I was told no, and even told the nearest place to get cash out is Morrison's - a 20 minute walk. All because I was £2 short on a £10 deposit. Not sure if this was a strange power trip or overly strict orders from above. Either way I won't be coming back sadly, which is a shame because it has so much potential.

Also you only get 2 hours free parking and once expired you can only pay by ringing a mobile number then downloading an app - needless to say it's easier to do a rubix cube and I couldn't work it out.

Terrible place to bowl!
Went for a night out with the Mrs as we were baby free for the night. The first lane we were put on was fine for a couple of turns then started putting in all the scores wrong, we managed to get moved to a different lane but yet again this one wasn't working either, the barrier came down and stayed down for about 5 minutes every time!
After wasting about 40 minutes in total and still not getting to play a game, we went to speak to Claire the manager about getting a refund. Turns out they don't do refunds on the premises and all refunds have to be requested by email. The reason for that is now obvious..... so they can ignore every email you send and make sure you never get your refund!
The place itself is in desperate need of refurbishment, its dirty, balls are chipped, lanes don't work and chairs are disgusting. Definitely don't bother wasting your money!

Dirty and now overpriced. Used to be very cheap however I went on sunday, it was rather expensive and drinks were also overpriced. Dark and dirty. I was shocked that it would have been marginally cheaper to go to Hollywood bowl in Strood. Although the cost difference was small the facilities there are much better. Will not return

Absolutely disgusting. Manager ‘Maisie’ was just trying to get us to spend more money as opposed to go through. Lanes were absolutely filthy. Maisie made a mistake and instead of rectifying it- she tried to blame it on me and scream ‘no refunds’. Whole establishment is run by bratty kids that are so unhelpful and disrespectful. Will never ever take my family there again.

Paid online for 3 games of bowling. Upon arrival was already charged more than the online price stated - ignored this for the sake of avoiding drama. Our lane malfunctioned after the second go so already had to be moved to another. The 2nd was then inconsistent and didn’t accurately display our scores. After the 1st game we requested (politely) a refund for the final 2 games but we’re quickly shot down and shown a handwritten “no refunds” sign hidden behind the counter… the manager was rude, defensive and basically told us to go to head office. Sadly, the staff didn’t even remove the dirty glasses from the previous customers on our lane (not very hygienic during covid). The painfully Fluorescent lights genuinely made the experience painful, the beer tasted off, bowling balls chipped and totally overpriced!

The venue is a covid hotspot, not one of the lanes was cleaned/wiped down inbetween use.

DO NOT WASTE YOUR MONEY - SHOULD BE SHUT DOWN!

AVOID AT ALL COSTS!
This was by far the most disgusting place physically and their behaviour matches.
The Short grease ball manager walks around like Fagin picking pockets and robbing people blind. The bowling balls are DENTED (how does a bowling ball dent) the pins will fall over or not rack the staff hide the no refund policy sign and whip that out over nowhere the second you show them how busted everything is.

The closest to 10pin youll get is bowled over in cons, creatures, crusty carpets

We paid 59.80 for 3 games and didnt even finish 1

Made a phone call to change booking time, was immediately put on hold for 10 mins, eventually got through and changed time. Today I find out I've been charged £5.05 for the privilege of being on hold. ABSOLUTELY DISGUSTING AND I CANT EVEN CALL TO COMPLAIN WITHOUT BEING CHARGED AGAIN.

On to of all that... Food was bad, bowling lanes were in extremely poor condition and kept breaking down. And to top it off, genuine real life excrement smeared on the gents toilet wall.

AVOID AT ALL COSTS.

Booked my sons birthday party at Blackpool MFA bowl back in Feb for mid April... as things started to get tense around covid early March I phoned and asked what would happen if we couldn't attend, they told me getting a full refund wouldn't be an issue if they had to close and it wasn't our choice not to attend

6 months later, 2 emails, 2 face book messages and countless phonecalls we still don't have our money back! Horrific customer service! My son was told by us he can have a treat/family day when the money comes back and he's still waiting

To whom it may concern.

Elliot my Autistic son has always loved bowling and attended your Burnley branch almost weekly until Covid19 hit.

Elliot's condition means hes very fixed on rituals and routine and the need for everything around him to stay the same. Hes really struggles with loud music or whats called double barrel sounds. His biggest worry over the Covid outbreak was not being able to attend his beloved bowling.

Elliot was super excited when I told him you were finally allowed to reopen and I had booked us 2 games on Sunday afternoon. We got lots of giggles and wonderful noises from a very excited young man.

Time had finally come and we walked unto our favourite bowling venue, but the music was so loud. Elliot went into instant meltdown, I asked your staff behind the till to turn the speakers down. The woman in charge at first did little to support us. After the sixth attempt to ask her. She finally switched the sound down, after saying the customers wouldn't like it, not having any music on.

We went to our allocated alley and the music got switched back up. The music actually physically hurts my sons ears. Imagine knowingly, physically hurting a young disabled person after explaining to the woman on the desk about his condition. It was only when I stopped an employee at the bar whom saw my son wincing in pain with his hands covering his ears. That the music finally got switched off and the woman at the till told my daughter to let her know when we were leaving.

Now, I used to toilet, to find none of the lights worked, so had to use the torch on my phone to get around. Before returning to our allocated space.

As I previously said I booked two games on line. The sweeper for the bowls broke/froze 5 times. Half way though the second game. The technician, said he would move us from lane 7 to lane 8. At this point the woman from the till, I'm presuming she was the manager, came over and announced she was switching on the speakers. Her reason for doing this she said was because the technicians out the back could not hear them speak!!!!!!!!! I tried to explain we were half way though the game and that we would have to leave, because my son would go into overload and have a meltdown, but she didn't care. I'd paid for two games and your staff would see my son in pain, for what gain????

This is discrimation against a disabled young person, not only directly discriminating but also indirect discrimination. My son behaved impeccably and this woman for what ever reason, hurt him, she wanted to see him cry. My son had been looking forward to this visit for 6 months and she shattered that, for what reason???? Ten minutes and we would have finished that game. Ten minutes and my son would of walked out of there with the biggest smile on his face, but she shattered that!!

I didnt cause a scene. But asked for a refund for that last game and got a credit note. My son was not welcome on that visit, what ever happened to inclusion??? My son had as much right to be there as anyone else. But instead this woman. Full on bullied my son. SHE MADE IT SO WE HAD NO CHOICE BUT TO LEAVE. But she gave us a credit note, so now we can relive this all sinario all over again, thats if I could even get him in the door after this womans bullying tactics.

So shame on you MFA bowling. Shameful that you haven't trained your staff in Autism. Shame on her for bullying my son. Shame on you for not being inclusive. Shame on you for not having walky talkies for your staff that you need to put the volume up on the speakers. That physically hurt my son!!!!!

My son walked out of there and had a full on. Two hour melt down. With screams and tears and you broken our hearts!!!!

After emailing 3 times and no response i will post my email here in the hope none ever visits

Good Morning

I am writing in regards regards to my visit to the Burnley Bowling. My first visit on
Friday 17th Was a absolute disaster I attend with my partner and 2 children and purchased the one hour family bowling slot most of this time I would say more than half was used up by faults on our lane which take a massive amount of time to resolve. Once the issue were resolved I find a serious lack of balls available to be used in addition to this the bar was not maned and waited 20 mins to be served once we was served the beer was flat and un drinkable which was a longer wait for them to resolve this all on all was a terrible and expensive evening .

Against my better judgement my children wished to attended bowling again at this branch 31/02/2020

Yet again after waiting 45 mins to be given a lane after calling in advance to check there was lanes available. When we was given the lane there was again a massive shortage of balls and yet again we had numerous break downs until the point 30 mins in that the lane stopped and no one repaired this after several people said they was looking into it we eventually gave and did not bother carrying as yet again we wasted money on a hour bowl and drinks that take far too long to get severed.

All in all it is fair to say it was a terrible experience on both trips.