mfa bowl レビュー 31

i booked a party in june in the function room for sept. went to talk about tables disco etc and was told they had double booked, then was told “ we can close the whole bowling part and you can have your party there” great we thought they promised free bowling and everything. then a different manager told us “ we can’t do that “ we asked for a refund and had to find another venue. asked for a refund and we were told you have to go through head office, still waiting!!!! they wouldn’t give us any contact details for head office. utter shambles, terrible customer service, they had even taken money for the disco which isn’t anything to do with them. £350 down and hitting a brick wall. avoid at all costs.

My son and his 2 friends went to play paid £42 for 3 games. Bowled two balls each and stopped working. Asked Kizzy for a refund- she refused said dont give refunds but you can have soft drink. What a shambles and a con of a 17 year old I am going to see them tomorrow to get money back but suggest you do not use them utter rubbish. If i dont get refund I will be going to trading standards - a disgrace 1 star is1 too many.

Please avoid at all costs a dump that should be closed down

I booked this for a group of 13 children for an end of season celebration and I cannot find the words to describe how bad this place was.

1. Lanes didn't work initially and we had to track someone down to fix it
2. Despite ordering all the food on arrival at least an hour before we needed it, it was not ready all at the same time. Initially I was told they had no beans but someone went to Morrisons to get some, which were served cold ! Chicken nuggets were served 1st followed 5 minutes later by fish fingers (which were so over cooked you could not see any fish in them nor cut them) 20 mins later and with lots of complaining the cheeseburgers and other food came out. This was cruel for the poor children who had to sit and watch their friends eat and who in the end really didn't each much of it as they ran out of time
3. I had to remind the staff that they were supposed to be providing drinks.
4. I saw the chef handling food with bare hands and transferring it from plate to plate in the kitchen.
5. Toilets were dirty and the children were asking for hand gel after they came out
6. I tried to complain but apparently the manager "had gone out" but he was very clearly there as he could be seen through the office window. I had to speak to the "person with most experience" who had been there 4 months who told me there was no refund possible, there was nothing he could do. All the staff just looked at me blankly when I tried to complain. And to add insult to injury 2 of the staff were heard to watch out for the "whinging old lady" and fist bumped each other
7. The place appears to be run by a bunch of teenagers, some of whom could definitely benefit from a shower, who were mostly sullen and had no idea of customer service.

I do think that the place would benefit from a health inspector visit too, needless to say my handgel packs were all used by the end of the visit

I don't like to give poor reviews but I would rate a zero if I could, please be assured that none of this is exaggerated.

All in all an appalling experience and somewhere I will never visit again - I will continue to try to track down someone to make a formal complaint to and request a refund but in the meantime reviews will have to do

I was going to leave this review some time ago as the bowl in Crewe had been deteriorating - filthy, lanes breaking down etc.
Sadly instead of trying to make improvements it closed down with little notice so the Leagues were left in the lurch.

It could have been such a good venue in a good setting for all ages and abilities to enjoy.
We hope someone else will open another in the area.

Took my 11 & 14yrs kids for an evenings bowling and arcade games, part way through the bowling around 8pm the music changed from family easy listening to explicitly embarrassing with Fuxx Bitxx Nixxxr and a whole host of other words. At this time their was parents with small kids present. I maybe in the minority as my kids tell me but come on MFA BANBURY, I should be able to enjoy an evening at your establishment and not be subjected to your attempt at normalizing such explicit language. Sort it out Fiona (manager)

Weymouth

dont bother rude staff broken lanes no system for booking dont have to wear bowling shoes rides and machines broken - company does not do refunds on anything - think this site most be closing as the others, reason for no refunds company prob has no money left - MFA = crap

Go nowhere near the Ilkeston bowling. It is vile. Lanes broken and after our lane breaking down for the fourth time in one game we asked for a refund to be given so we got vouchers for a free game. Went back the following week and was told rudely they were too busy and wouldn’t accept vouchers. There is no waste plumbing in the men’s toilets. The balls are chipped and dirty, I dread to think when they were last cleaned. I personally will never step in here again and definitely not bring my children in here.

MFA Bowl Crewe
Absolutely awful experience with these. Booked online for my sons birthday. Arrived just before the 11am start time for the building to be in darkness. Finally spoke to someone who said the booking wasn’t put on there system after they approved it and they don’t open until 12pm! We pre paid and the refused a refund for there mistake because it’s against there policy!!!

I had pre booked and payed 2 lanes for 2 games for my son at mfabowl in Bloxwich but after getting home the was a price difference what I was told to what they changed me. But unfortunately most of his friends couldn't make it due to being just after xmas. So went to the alley to reduce the numbers down. To 2 games for 1 lane but the manager said that I wouldn't be able to get the over paid money back. So had adviced me to have the party pack and a extra game which would balance the money out. But was told by a member of staff that we was only booked in for the party pack which was only 1 game. Went to the party the staff was over worked tbf. They had 3 staff to run the lanes, bar and restaurant aswell, even tho all the lanes was booked up. I worked it out that I was over charged by £30 so I spoke to a manger on duty and he said that they had no direct phone number to contact head office and we should write to them for a refund but 3 weeks on there is still no sign of a refund. Proper well disappointed with them, used to go there all the time when I was a child but won't go there in future will go a little bit further to the next bowl alley.

The lanes are always shut down and the service is rubbish! When I complained the staff were very rude to me!