Mighty Mouthcare レビュー 

Mighty Mouthcare からの回答

2日前

Hi Lyn,

We're so sorry to hear about your experience. Unfortunately, it looks like your emails ended up in our spam folder, so we completely missed them. Having looked into your order, it also appears the free dispenser wasn't added to your cart, which is why you only received the refills.

We completely understand how frustrating that must have been, especially when you were looking forward to trying Mighty.

We've replied to your email and will be sending a complimentary dispenser out to you as quickly as possible once you've confirmed the colour you'd like so you can start using your refills.

Thank you for bringing this to our attention, and again, we're really sorry for the inconvenience. We hope we can turn your first experience with Mighty around.

The Mighty Team!

Mighty Mouthcare からの回答

2026年7月7日

Hi Mrs Bell,
Wow – thank you so much for taking the time to write such a thoughtful review!

We're absolutely delighted to hear you're enjoying Mighty and that the switch has been such a positive one. It’s lovely to hear that after a little adjustment to the lower-foaming formula, you've found it leaves your mouth feeling fresh and clean all day.

We're especially pleased to hear you've noticed the whitening benefits, and it's fantastic that your sore and sensitive mouth has improved too. Our SLS-free formula is designed to be gentler, so hearing experiences like yours means a lot to us.

And to top it all off… your dentist was impressed too! ✨

Thanks again for your support and for welcoming Mighty into your daily routine. We're so happy to have you as part of the Mighty community! 💚

Mighty Mouthcare からの回答

2026年7月7日

Hi there,
Thanks for taking the time to leave a review. I'm really sorry to hear this wasn't what you were expecting.

Mighty is designed as a refillable system that works with our home-compostable toothpaste refills, rather than being compatible with standard toothpaste tubes. We try to explain this on our website, but it's clear from your experience that we could make this even clearer, so thank you for the feedback.

We'd love the opportunity to make things right, so please drop us an email at hello@mightymouthcare.com and we'll see what we can do to help.

The Mighty Team

Mighty Mouthcare からの回答

2026年7月7日

Thanks so much for your wonderful review Joe - we're so glad to hear your teeth are looking whiter and you've ditched the tubes for good.
We're so happy to have you as part of the Mighty community! 💚

Mighty Mouthcare からの回答

2026年6月29日

Hi Martin,

I'm so sorry to hear you've had this experience. That certainly isn't how our dispenser should perform, and I completely understand how frustrating it must be when you're just trying to brush your teeth.

From what you've described, it sounds like the dispenser may not be creating the airtight seal needed to dispense the toothpaste properly, or there could be a fault with the pump. We'd really love the opportunity to get this sorted for you.

If you're happy to, please drop us an email at hello@mightymouthcare.com and we'll talk you through a couple of quick checks. If it's a faulty dispenser, we'll of course arrange a replacement.

Thank you for taking the time to leave your feedback, and we're sorry we let you down on this occasion. We'd love the chance to turn your experience around.

Mighty Team

Mighty Mouthcare からの回答

2026年6月25日

Hi Anne,

Thanks for getting in touch and sorry to hear you're having problems. From the sounds of it, it sounds like the refill hasn't been screwed into the pump head and instead put loose into the base of the dispenser. Could you kindly try screwing into the pump head and then putting back together to see if it works?

Our dispenser works with an airless pump system so doesn't have a traditional tube going into the refill.

Thanks
Charlie

Mighty Mouthcare からの回答

2026年6月29日

Hi Donna,

Thank you so much for your thoughtful review! We're delighted to hear that V2 is much easier to hold and use, especially as improving accessibility was one of our biggest priorities when redesigning the dispenser. It means a lot to know it's made a real difference for you.

We also really appreciate you taking the time to share your feedback on the nozzle. We do recommend holding the dispenser horizontally over your toothbrush when dispensing, but your suggestion about extending the nozzle a little further is a really interesting one and could certainly help make that even easier. We'll be sure to pass your feedback on to our product team as we continue refining the design.

Thank you again for your support, and we're so pleased you're enjoying your Midnight Blue dispenser. We hope your refill arrives soon and continues to make brushing that little bit easier!

The Mighty Team

Mighty Mouthcare からの回答

2026年6月12日

Hi Jasmine,

Thank you for taking the time to leave such a detailed review. We're sorry that your experience didn't live up to your expectations.

Firstly, regarding the delivery delay, you're absolutely right that customers should be kept informed when orders are taking longer than expected. During the stock shortage, we did send email updates to customers, but we know these can sometimes end up in junk or spam folders, which is frustrating and can leave customers feeling out of the loop. We're continuing to review how we communicate delays to make sure updates are as visible and timely as possible.

We're also sorry to hear that setting up the dispenser was confusing. We've been working to improve our instructions and onboarding materials to make the setup process clearer from the start.

With regard to the dispenser twisting closed between pumps, that doesn't sound right. The dispenser should remain open during normal use, and from your description it sounds like you may have received a faulty unit. We'd love the opportunity to put this right and send a replacement free of charge. Please reach out to our support team at hello@mightymouthcare.com and we'll get this sorted for you.

Finally, thank you for highlighting the point about the star rating displayed on our website. We understand why this felt misleading, and it's something we're actively reviewing to ensure the information presented is clear and fair.

While we're pleased to hear that the toothpaste itself worked well for your sensitivity and that you enjoyed the taste, we're sorry the overall experience fell short. We genuinely appreciate your feedback, as it helps us improve both the product and the experience for future customers.

Many thanks,

Mighty Team!

Mighty Mouthcare からの回答

2026年6月12日

Hi Daniele,

Thank you so much for taking the time to leave such a thoughtful review and for your patience during our early delivery challenges.

As a small start-up, the delays we experienced at the beginning were incredibly frustrating for both our customers and our team, so we're very grateful for the understanding and support you've shown us.

We're delighted to hear you're enjoying the toothpaste, especially the taste and whitening results!

Thank you again for giving us a chance and for being part of the Mighty journey. We look forward to keeping your mouth mighty for many years to come!

Huge thanks,
The Mighty Team 💙

Mighty Mouthcare からの回答

2026年6月12日

Hi there,

Thank you so much for your review and for sticking with us through the early delivery delays and dispenser teething issues.

We're delighted to hear that Mighty has become your toothpaste of choice and that you won't be going back to traditional toothpaste. Hearing that you've had no mouth ulcers since making the switch is especially wonderful feedback for our team.

Thank you again for your support and for being part of the Mighty community.

Huge thanks,
The Mighty Team! ✨

Mighty Mouthcare からの回答

2026年6月12日

Hi Suzy,

Thank you for taking the time to share your feedback. We're very sorry to hear that Mighty hasn't lived up to your expectations.

We appreciate you highlighting the difficulties you've experienced with the dispenser. Accessibility is incredibly important to us, and hearing that the pump was difficult to use with arthritic fingers is valuable feedback that we'll share with our product team as we continue to improve the experience.

We're also sorry to hear that you didn't enjoy the texture and feel of the toothpaste. Oral care is highly personal, and while many customers love the formulation, we completely understand that it won't be the right fit for everyone.

Regarding your gums, we're sorry to hear about your experience. As we're unable to comment on individual dental health situations, we'd always recommend speaking with your dentist if you experience any ongoing concerns.

We certainly never want anyone to feel they've wasted their money. We'd welcome the opportunity to learn more about your experience and see if there's anything we can do to help. Please feel free to contact us directly at hello@mightymouthcare.com if you haven't done so already.

Thank you again for your honest feedback.

The Mighty Team!

Mighty Mouthcare からの回答

2026年6月12日

Hi Clément,

Thank you so much for your review.

We're delighted to hear you're enjoying the new dispenser and that the updated design feels sturdier and makes changing refills easier. We spent a lot of time listening to customer feedback and refining the experience, so it's wonderful to know those improvements are making a difference.

We're also pleased that it still earns a place on your bathroom shelf!

Thank you for your support and for being part of the Mighty community!
The Mighty Team ✨

Mighty Mouthcare からの回答

2026年6月12日

Hi Beth,

Thank you so much for your lovely review.

We're delighted to hear you're enjoying both the toothpaste and dispenser, and we really appreciate you sharing your experience with the opening mechanism. It's great to hear that once fully opened, the dispenser worked as intended.

Thank you also for recognising the delivery challenges some of our early customers experienced during the pre-order period. We're pleased that your order arrived swiftly and that you're now able to enjoy the product.

Creating an oral care solution that's better for both people and the planet is exactly why we started Mighty, so it's wonderful to hear that we've helped you achieve that goal.

Thank you for supporting Mighty and being part of the community,
The Mighty Team 🥰

Mighty Mouthcare からの回答

2026年5月16日

Hi there

Thank you so much for your review and for giving Mighty a try. We’re really pleased to hear you like the toothpaste itself and the look of the dispenser, but we’re sorry the pumping experience hasn’t been working as it should.

From what you’ve described, it sounds like the refill may not be fully secured into the pump head. The refill needs to be screwed directly into the underside of the pump mechanism rather than placed loose into the base of the container. Once attached correctly, the toothpaste should dispense smoothly within a couple of pumps.

Hopefully this helps resolve the problem bit do email us on hello@mightymouthcare.com if you have any more questions - we would love to help, especially if we need to troubleshoot further.

Thanks,
Charlie

Mighty Mouthcare からの回答

2026年6月12日

Hi Catriona,

Thank you so much for your wonderful review and for your patience while waiting for V2 to arrive.

We're delighted to hear that you feel it was worth the wait and that you're enjoying the new dispenser, improved consistency and taste. Creating a toothpaste that's easy to use, effective and helps reduce plastic waste has always been our goal, so feedback like this means a lot to the team.

Thank you also for your suggestion regarding the refill instructions. You're not the first customer to mention this, so it's something we're actively working to improve so that getting started with Mighty is as simple as possible.

We're thrilled to have you as part of the Mighty community,
Many thanks,
The Mighty Team 💙

Mighty Mouthcare からの回答

2026年5月13日

Thank you so much for your review and for supporting our mission to reduce plastic waste. We’re delighted to hear you’re enjoying the product - and even ordered a second one for your visitors!

We’re very sorry again for the delay with your first order. As you mentioned, this was during our transition to the new version, which unfortunately caused some unexpected wait times. We really appreciate your patience and understanding during that period.

It’s wonderful to hear that our Customer Service team was able to help, and we truly value your feedback as it helps us continue improving both our products and customer experience.

Thank you again for choosing us! 💚

Mighty Mouthcare からの回答

2026年5月13日

Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying the new V2 dispenser and that the updated size and refill system are working so well for you.

It’s also fantastic to hear your order arrived so quickly - we know how important that is. Most of all, we really appreciate your support for reducing plastic waste while still taking great care of your teeth.

Thanks again for being part of the Mighty community! 💚

Mighty Mouthcare からの回答

2026年5月13日

Thank you so much for your wonderful review! We’re delighted to hear how much you and your family are loving the new dispenser and the Mighty toothpaste taste.

Knowing that Mighty has become a must-have in your home means the world to us. We’re so grateful for your support in helping make everyday routines a little more sustainable while keeping smiles healthy and fresh.

Thanks again for being part of the Mighty family! 💚

Mighty Mouthcare からの回答

2026年5月13日

Thank you so much for your lovely review, Anne! We’re really pleased to hear that everything clicked into place once the refill process was explained, and that you’re now enjoying the dispenser.

It’s also wonderful to hear you love the taste and colour choice too - we put a lot of thought into making Mighty both functional and enjoyable for every day use.

Thanks again for your support and for being part of the Mighty family! 💚

Mighty Mouthcare からの回答

2026年5月13日

Thank you so much for this incredible review! We really appreciate your understanding and support during the transition to the new dispenser... rethinking the design was a big step for us, and feedback like yours makes it all worthwhile.

We’re thrilled to hear how much you’re enjoying every aspect of Mighty, from the twist & lock dispenser design and portability to the long-lasting, compostable refills. Creating a better alternative to traditional toothpaste tubes is exactly what we set out to do, so it means a lot to know that’s coming through in your experience.

Thank you again for your support and for being part of the Mighty movement! 💚