Mighty Mouthcare レビュー 

Mighty Mouthcare からの回答

2026年4月14日

Hi Mark,

Thanks for your feedback.

We’ve been sending regular email updates to customers as timelines have evolved, to ensure everyone is kept informed during this transition. That said, we’re sorry to hear you feel you haven’t received adequate communication - it may have been our emails have fallen into your junk inbox?

You mentioned information on our website regarding dispatch timelines - we’d genuinely appreciate if you could point us to where you saw this, as it’s not reflective of the messaging we’re currently sharing with customers.

We’ve also looked into your case and can see your previous email unfortunately landed in our spam inbox, which is why you didn’t receive a response at the time. That’s now been picked up and replied to.

Your order is part of our upgrade to the new V2 system, and you’ll receive tracking details as soon as it’s dispatched which will be within the coming week as mentioned over email.

Sorry again for any disappointment caused - we hope to make that up to you once you receive the product!

- Mighty Team

Mighty Mouthcare からの回答

2026年4月14日

Hi Karin,

Thanks for your feedback and we are sorry that you've not had a chance to try the product yet.

We appreciate that delivery has taken longer than expected. We’ve been keeping customers updated via email as timelines have progressed, including details of our transition to the new V2 system whereby you'll be receiving a free upgrade to V2.

As part of this transition, I can see you’ve selected to be upgraded to the Mint V2 dispenser. Dispatch of these upgraded orders is beginning this week, so yours should be on its way this week if it hasn’t already been sent.

If you would still prefer a refund, please contact us at hello@mightymouthcare.com and we’ll be happy to arrange that for you.

- Mighty Team

Mighty Mouthcare からの回答

2026年4月7日

Hi Katherine,

I’m really sorry to hear how frustrating this experience has been - I completely understand your concerns.

We’ve been experiencing some unexpected delays while transitioning from our V1 to V2 dispensers, and we’ve been sending updates to customers throughout this period. That said, we appreciate this hasn’t met your expectations and we’re very sorry for the inconvenience caused.

I can see you contacted us on 5th April over the bank holiday weekend, and we responded on 7th April to confirm that your order had been cancelled and fully refunded, as requested.

We want to reassure you (and anyone reading) that we are absolutely a legitimate small business, and we’re working hard to fulfil all orders and support our customers as quickly as possible during this transition.

If there’s anything further we can help with, please don’t hesitate to reach out.

The Mighty Team

Mighty Mouthcare からの回答

2026年3月31日

Hi Sandra,

We’re so sorry to hear about your experience - we completely understand how frustrating this must be.

You should have received a few emails from us explaining that this product is currently on pre-order, with stock expected to arrive in April. That said, we absolutely understand if you’d prefer not to wait.

We’d be more than happy to arrange a full refund for you. If you haven’t already, please could you email us at hello@mightymouthcare.com so we can prioritise this for you right away.

Thank you for your patience, and again, we’re very sorry for the inconvenience caused.

– The Mighty Mouth Care Team

Mighty Mouthcare からの回答

2026年3月31日

Hi Gareth,

Thank you for taking the time to share your feedback, and we’re truly sorry for the experience you’ve had.

You’re absolutely right to expect timely deliveries, especially as a subscriber, and we completely understand your frustration with the delays and lack of a fixed delivery date. As mentioned in our email, we’ve experienced some unexpected delays while transitioning to our new V2 product, which unfortunately impacted supply more than we anticipated.

That said, this shouldn’t have left you without product, and we sincerely apologise for the inconvenience caused.

We can confirm that your subscription has been cancelled and your refund of £16.39 has been processed. This should be back with you within 3–5 working days.

We really appreciate your support as an early customer and are very sorry you feel let down on this occasion. We hope to welcome you back in the future when V2 is up and running.

– The Mighty Mouth Care Team

Mighty Mouthcare からの回答

2026年4月14日

Hi there,

Thanks for your feedback.

We are very sorry for any frustration caused and any delays with your order whilst we transition from V1 to V2. We have been communicating updates on delivery timelines via email as they’ve evolved. As part of this, your order is being upgraded to our new V2 system at no extra cost, along with a complimentary V2 dispenser.

This transition has been communicated to all affected customers, but if you’ve missed these updates, please check your inbox (and spam folder) or get in touch with our support team and we’ll be happy to confirm the latest status of your order.

We appreciate your patience while we complete this upgrade and promise it will be worth the wait.

- The Mighty Team

Mighty Mouthcare からの回答

2026年3月31日

Hi there,

We’re really sorry to hear about your experience - this isn’t the level of service we aim to provide.

We do typically respond to emails within 3–5 working days, but on rare occasions messages can unfortunately slip through the net. If you haven’t already, could you please confirm whether you contacted us at hello@mightymouthcare.com? If not, we’d really appreciate you reaching out again so we can pick this up as a priority.

We’d be more than happy to arrange a refund or replacement for you or whatever you’d prefer to make this right.

Thank you for your patience, and again we’re very sorry for the inconvenience caused.

– The Mighty Mouth Care Team

Mighty Mouthcare からの回答

2026年3月17日

Hi Andy,

Thanks for your review and I’m sorry for the confusion here.

After speaking with you via email and social media, we confirmed that the three orders hadn’t actually been cancelled at the time, but we’ve now processed full refunds for all of them as requested.

We also want to reassure you that we’ve been responding to your messages and working to resolve this as quickly as possible.

If there’s anything further we can help with, please don’t hesitate to reach out - we’re always happy to assist.

Mighty Mouthcare からの回答

2026年3月17日

Hi Linda,

We’re really sorry to hear about your experience.

Your order was placed during our pre-order period, and we completely understand that waiting longer than expected can be frustrating. We always aim to be as clear as possible about timelines, but we appreciate this may not have met your expectations.

We’re also sorry to hear you had difficulty cancelling. As soon as you got in touch with us, we arranged this for you and processed your refund straight away.

If there’s anything further we can help with, please don’t hesitate to reach out - we’re always here to assist.

Mighty Mouthcare からの回答

2026年3月17日

Hi Janice,

I'm sorry we didn't meet your expectations on this occasion.

Your order was placed during our pre-order period, and we understand that delays can be frustrating. We’ve been communicating updated timelines as production progressed, but we appreciate this may not have met your expectations.

We can also confirm that when you contacted us regarding a refund over the weekend, our team responded on the next working day and arranged this for you straight away.

We take feedback like this seriously and always aim to provide clear communication and prompt support. If there’s anything further we can help with, please don’t hesitate to reach out. We're sorry you didn't get to try our product on this occasion.

Mighty Mouthcare からの回答

2026年4月14日

Hi David,

We’re so sorry for any frustration caused but would also like to clarify a few points here, as this doesn’t reflect the full picture of your order.

We responded to your emails and confirmed that the charge relates to an active subscription. We also explained the earlier delay, which was due to a temporary stock issue, and that your order had been upgraded to our new V2 system at no extra cost.

Your order was then dispatched, and we also offered to cancel your subscription, process a refund if preferred, and even provided a direct contact number if you wanted to speak with us - it feels it’s not accurate to say we don’t provide support or communication.

We appreciate delays are frustrating, but we have been actively responding and working to resolve this for you.

If you still need any help, please reply to our latest email and we’ll assist further.

- Mighty Team

Mighty Mouthcare からの回答

2026年3月17日

Hi,

Thanks for your review and we’re sorry for the delay in your order.

It sounds like there may have been some confusion around delivery timelines. Orders placed during this period were part of our pre-order, which was communicated on our website, and dispatch dates have been updated as production progressed.

We completely understand how frustrating delays can be, and we’ve been working hard to keep customers informed along the way.

Please do get in touch with us at hello@mightymouthcare.com or via our social channels so we can look into your order and assist further.

Mighty Mouthcare からの回答

2026年3月17日

Hi Louise,

Thanks for your review - we’re really sorry to hear about your experience. We always aim to make things as straightforward as possible for our customers. Just to clarify you don’t need to download the Shop app to track your order - tracking details are provided directly via email as soon as your product is dispatched.

We can confirm that our team has responded to your emails and remains available to help. For clarity, you can reach us anytime via hello@mightymouthcare.com or through our social channels and we always aim to get back to you within 2 working days.

We apologise again for any confusion caused, please don't hesitate to reach out if you have any further questions whilst we get your order ready for you.

Mighty Mouthcare からの回答

2026年2月25日

Hi there,

Thank you for sharing this and I’m sorry to hear you’re feeling frustrated. We completely understand why you chose Mighty in the first place, and it’s important to us that our actions match our mission.

We developed V2 after listening closely to customer feedback, improving durability and performance so the refillable system works better long term. All V1 customers were contacted with details on how to upgrade to V2 free of charge, along with guidance on responsibly recycling the original dispenser.

If you haven’t seen that email, please drop us a note at hello@mightymouthcare.com and we’ll make sure you’re looked after.

Our commitment to reducing pointless plastic hasn’t changed — and we’re always working to improve based on what our customers tell us.

Charlie

Mighty Mouthcare からの回答

2025年9月20日

Hi there,

Thanks so much for your review. Great to hear that you like the idea and that it doesn't strip your mouth. I'm sorry to hear you are having some issues with pump, this shouldn't be happening. Could you possibly email hello@mightymouthcare.com so we can help you sort this?

Thanks so much,
Team Mighty

Mighty Mouthcare からの回答

2025年6月28日

Thanks so much for your review Tilly. It's great to hear you are enjoying the toothpaste and that it's looking fresh (couldn't resist) on your sink. Thanks for joining the Mighty mission.

Team Mighty

Mighty Mouthcare からの回答

2025年6月26日

Thanks so much for your lovely review Mel. It's so great to hear you are enjoying your Mighty toothpaste. It's so nice to hear that you recognise it's all about starting with a small change and that our refillable, natural toothpaste is helping you do that!

Thanks
The Mighty Team

Mighty Mouthcare からの回答

2025年6月16日

Thanks so much! We're thrilled you're loving the minty flavour, smart design, and service too. Means a lot to have your support on our Mighty mission 💚

Mighty Mouthcare からの回答

2025年6月13日

Thanks so much for your review Simon, great to hear we have you as a Subscription customer!

Thanks,
The Mighty Team