Mighty Mouthcare レビュー 

Mighty Mouthcare からの回答

2026年5月13日

Hi Diana,
Thank you for taking the time to share such detailed feedback, Diana. We’re genuinely sorry for the misunderstanding around your dispenser replacement and for the disappointment this caused.

When we mentioned that we don’t normally accept returns, what we meant was that, for hygiene reasons, we usually ask customers to keep the original product as a gift from us while we send out a replacement - apologies if that came across as if we were unwilling to help or exchange your dispenser.

We’re very grateful for your honest feedback on both dispenser designs. Customer feedback around stability is what led us to redesign the original dispenser to be shorter and wider, and it’s equally helpful to hear your thoughts on the colours and overall appearance too. We understand that products used every day in the bathroom should feel visually appealing as well as functional.

As discussed over email, a pink dispenser has now been sent, and we really hope this is much more suited to your preference.

Thank you again for supporting the idea behind refillable oral care and for sharing feedback that helps us continue improving both our products and customer experience.

Mighty Mouthcare からの回答

2026年5月13日

Hi Natalie,

Thank you so much for your kind words! We really appreciate your patience while waiting for the launch of V2, and we’re glad our team could resolve the issue with your original dispenser quickly for you.

It’s also wonderful to hear that you’re enjoying the toothpaste itself and supporting the move away from traditional plastic tubes and harsh chemicals.

Thanks again for your support and for switching to Mighty - it genuinely means a lot to us. 💚

Mighty Mouthcare からの回答

2026年5月2日

Hi Lorraine,

Thanks for getting in touch and sorry you're having issues. It sounds like the refill hasn't been assembled correctly. The refill needs to be screwed into the top of the dispenser instead of putting it into the base. It needs to be screwed into nozzle to be air tight.


Our dispenser actually works as an airless system, so there isn’t a tube inside the refill. Instead, each refill has a small piston at the bottom that pushes the toothpaste upwards as you pump. You may need to pump the dispenser nozzle a few times to bring the toothpaste to the top of the refill, could you try this and see if it works? Once the air has cleared, the toothpaste should start dispensing normally. If you’re still having trouble after giving it a few more pumps, please let me know and I’ll be very happy to help further.

Thanks,
Charlie

Mighty Mouthcare からの回答

2026年5月2日

Hi Sue,

Thanks for getting in touch. We have sent you an email but also wanted to follow up on here. We sent out a few emails ahead of launch communicating the V2 refills and not being compatible with V1. We have offered a free upgrade to the V2 dispenser via email.

Thanks
Charlie

Mighty Mouthcare からの回答

2026年5月13日

Thank you so much for this amazing review, Elizabeth! We really appreciate your patience and understanding during the manufacturing delays and transition from V1 to V2. As a small business, moments like that can be challenging, so your support genuinely means a lot to us.

We’re sorry your first dispenser wasn’t working correctly, but we’re so pleased our team could get things sorted quickly for you. It’s wonderful to hear that the support experience stood out, and even better to know you’re now loving the product itself.

Creating a more sustainable everyday alternative without compromising on freshness or experience is exactly why we started Mighty, so hearing feedback like this truly makes our day.

Thank you again for your support and recommendation and we’re so happy to have you as part of the Mighty family! 💚

Mighty Mouthcare からの回答

2026年5月2日

Hi Helen,

Thanks for getting in touch and sorry this is happening. I wanted to check that the dispenser has been assembled correctly.
Could I check that you are screwing the refill into the top of the dispenser instead of putting it into the base? It needs to be screwed into nozzle to be air tight.

1. Hold the base firmly and twist the top anti-clockwise to loosen it.
2. Remove the aluminium cap from the refill and screw the refill into the pump until secure.
3. Hold the base firmly and twist the pump clockwise until fully tightened.
4. Twist the pump anti-clockwise 90 degrees until it pops up, ready to use.

Our dispenser actually works as an airless system, so there isn’t a tube inside the refill. Instead, each refill has a small piston at the bottom that pushes the toothpaste upwards as you pump. You may need to pump the dispenser nozzle a few times to bring the toothpaste to the top of the refill, could you try this and see if it works? Once the air has cleared, the toothpaste should start dispensing normally. If you’re still having trouble after giving it a few more pumps, please let me know and I’ll be very happy to help further.

Thanks
Charlie

Mighty Mouthcare からの回答

2026年5月2日

Hi Donna,

Thanks for getting in touch and sorry this is happening. I wanted to check that the dispenser has been assembled correctly.
Could I check that you are screwing the refill into the top of the dispenser instead of putting it into the base? It needs to be screwed into nozzle to be air tight.

1. Hold the base firmly and twist the top anti-clockwise to loosen it.
2. Remove the aluminium cap from the refill and screw the refill into the pump until secure.
3. Hold the base firmly and twist the pump clockwise until fully tightened.
4. Twist the pump anti-clockwise 90 degrees until it pops up, ready to use.

Our dispenser actually works as an airless system, so there isn’t a tube inside the refill. Instead, each refill has a small piston at the bottom that pushes the toothpaste upwards as you pump. You may need to pump the dispenser nozzle a few times to bring the toothpaste to the top of the refill, could you try this and see if it works? Once the air has cleared, the toothpaste should start dispensing normally. If you’re still having trouble after giving it a few more pumps, please let me know and I’ll be very happy to help further.

We are very happy to accept a return if needed but always try to see if we can resolve the issue before doing so.

Thanks
Charlie

Mighty Mouthcare からの回答

2026年5月13日

Hi there,
Thank you so much for your lovely review - we are so glad to hear you love the toothpaste & the convenience of it being delivered to your door.
Thanks for joining the Mighty movement!

Mighty Mouthcare からの回答

2026年5月2日

Hi Mark, I'm really sorry to hear this has happened. Could you let me know your order number and we'll into this right away?

Thanks
Charlie

Mighty Mouthcare からの回答

2026年5月13日

Thank you so much for your wonderful review Sasha! We are so glad to hear it's changed your oral hygiene for the better 💚

Mighty Mouthcare からの回答

2026年5月13日

Hi Tobi,
Thank you so much for your glowing review - we are thrilled that you love the look for the dispenser and think our toothpaste is perfect!
Thanks for joining us on our mission to reduce plastic waste 💚

Mighty Mouthcare からの回答

2026年5月13日

Thank you so much for your wonderful review Kitty - we are so glad you love the product 💚

Mighty Mouthcare からの回答

2026年5月13日

Thank you so much for your kind words George - we are glad to have you join us on the Mighty mission to reduce plastic waste!! 💚

Mighty Mouthcare からの回答

2026年5月13日

Thank you so much for your lovely review, Jenny! We’re absolutely delighted to hear how thrilled you are with the switch to Mighty.

It’s wonderful to know you’re enjoying the taste and freshness, and that the dispenser feels like such a positive upgrade from traditional plastic tubes. Creating something that looks great in the bathroom while being kinder to the planet was a huge part of our mission, so your feedback really means a lot.

Thank you again for your support - we’re so happy to have you as part of the Mighty community! 💚

Mighty Mouthcare からの回答

2026年5月13日

Thank you so much for your kind review Ellie! We’re delighted to hear you’re enjoying the toothpaste and that our team and approach have made such a positive impression.

Being sustainable and transparent is incredibly important to us, so it really means a lot to hear that recognised by our customers.

Thanks again for your support and for being part of the Mighty mission! 💚

Mighty Mouthcare からの回答

2026年5月13日

Thank you so much for this thoughtful and supportive review, Lucy! We really appreciate your patience and understanding, especially during the earlier delivery and dispenser challenges.

As a small business, there have definitely been some learning curves along the way, so it means a huge amount to hear that our customer service and communication made a positive difference for you. We always want customers to feel looked after personally, and we’re so pleased your issues were resolved each time.

It’s also fantastic to hear you’re loving the new dispenser and toothpaste... especially the reduction in toothpaste tubes at home! A second dispenser for the weekend bag sounds like a brilliant idea 😊

Thank you again for your recommendation and for being such a valued part of the Mighty community! 💚

Mighty Mouthcare からの回答

2026年5月13日

Thank you so much for your lovely review, Olivia! We’re so pleased to hear you’re enjoying both the toothpaste and the convenience of the refill deliveries - making oral care simpler and more sustainable is exactly what we hoped to achieve.

And we’re especially happy to hear you love the dispenser colour too 😍

Thank you again for your support and recommendation, it means so much to our small team! 💚

Mighty Mouthcare からの回答

2026年5月13日

Thank you so much for taking the time to share your experience, Philippa. We’re truly delighted to hear that Mighty has made such a positive difference for you.

It’s incredibly meaningful to know that after struggling for so long with gum sensitivity and irritation, you’ve found a toothpaste that feels gentle, effective, and supportive of your oral health. Hearing that both your dentist and hygienist noticed improvements is wonderful feedback for our team.

We’re also so pleased that you appreciate the refillable dispenser system and our approach to reducing plastic waste without compromising on quality or affordability.

Thank you again for your thoughtful and detailed review and especially for your honesty and trust in sharing your experience. Support like yours means the world to our small team 💚

Mighty Mouthcare からの回答

2026年5月13日

Thank you so much for your great review! We’re thrilled to hear you’re enjoying the toothpaste and loving the new dispenser upgrade too!

Creating a more sustainable alternative to traditional toothpaste tubes while still making it feel premium and enjoyable to use is exactly what we set out to do, so your recommendation really means a lot.

Thanks again for your support and for being part of the Mighty mission! 💚