I called Mile Auto to update my payment information and asked why my rate increased? Cami said was standard increase for my state. I asked if there was any way to get my rate lowered and Cami asked if... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Customer support is fabulous! At first, I was surprised there was no online app to handle my Mile Auto payments, view my policy, etc. Then, I realized, it's actually a blessing! It's so friendly and e... もっと見る
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Clyde is absolutely wonderful.! Having him take care of my urgent issues, gave me plenty of insight on Clyde as a customer service agent. He is extremely kind, empathetic, a great listener, super know... もっと見る
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Hello, Klyde was most helpful and very efficient. He was knowledgeable and provided me with the information that I needed. I advised several individuals at the dealership with your company n... もっと見る
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企業情報
当該企業による記述
With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Drive Less? Save More with Mile Auto.
当該企業による記述
- Flexible pay-per-mile rates made for lower mileage drivers
- We're on a mission to make car insurance fair for people who don't drive as much.
連絡先
PO Box 725369, 31139, Atlanta, 米国
- (888) 645-3001
- info@mileauto.com
- mileauto.com
4.1
ほぼ満足
304件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I haven't received a odometer reading…
I haven't received a odometer reading request text for April or May. I do not want to lose my policy for non- payment.
I love this company so far. Great pricing for full coverage. Please contact me by text soon.
2025年5月12日
自発的なレビュー
Mile Auto からの回答
Hi Salina - Tammy in our Customer Care department will be reaching out to you to take care of this. Thanks for being a Mile Auto customer!
I just renewed with this company
I just renewed with this company. My payments are much lower than the last horrible company ROOTS(don't use them, they stole money from my account after I canceled) so far I've had no issues. The man I just spoke to was very helpful. I'm paying 1/3rd what I was paying with roots for the same exact coverage. If I continue to have the experience I've had so far ill be a customer for life and will give 5 starts. 6 mths in,so far so good. No claims, knock on wood, but great prices and I've had great customer service. After the experience I had with roots who after 1 yr raised my already outrageous rates 100 dollars, then 3 mths after I canceled went into my account and took out 400 dollars still refusing to give it back, I'm weary. I always kept the same insurance company for 30 years before. Now it seems you have to look for a new company every 6 mths. I'm hoping everything continues going well. I read some reviews, I haven't had any of those issues. I call and those I've spoken to have been very helpful. So🤞hopefully I can say I found my new insurance company, and stay with them.
2025年5月7日
自発的なレビュー
Mile Auto からの回答
Hi Shannon, Thank you so much for taking the time to share your experience. We’re truly glad to hear that things have been going smoothly and that you’re seeing meaningful savings with Mile Auto. It's encouraging to know our team has helped restore some peace of mind.
We also appreciate your kind words about our customer service team. We’ll be sure to pass the feedback along. Please know we’re here to support you every step of the way, and we’re committed to earning that 5-star experience long-term!
Thanks again for choosing Mile Auto! We’re grateful to have you with us.
- The Mile Auto Team
Did you shutdown and forget to tell people??
How is it that you can answer people on this review site but you can’t answer your actual phones? I have been calling the main line all week during business hours and have only received a recording that you are not open. I have emailed 3 times over the last month and received no response. And now the first of the month has come and gone and I have received no odometer text messages to determine this month’s payment. IS THIS COMPANY OUT OF BUSINESS AND THEY FORGOT TO INFORM THEIR CLIENTS?
2025年5月2日
自発的なレビュー
Mile Auto からの回答
Hi Cassandra – I am glad our customer care team was able to connect with you to get to the bottom of this mystery. Frankly, your TrustPilot posting helped us discover an issue with our phone system which prevented a telephone with a West Coast area code from reaching our East Coast call center during our morning operating hours. Strange, but now fixed. Thank you for that!
We appreciate you being a Mile Auto member, and hope you will feel free to reach out in the event you need anything further.
I did my quote on line then called customer care
I did my quote on line, but I had questions about my coverage needs. I called customer support and spoke with Max. He was able to answer all my questions and get me set up with a policy that will give me more coverage at half the price I was paying my current provider. Time will tell how this insurance is, but Max is an excellent customer service representative. Thanks Max!
2025年4月28日
自発的なレビュー
Mile Auto からの回答
Hi KP,
Thank you so much for sharing your experience! We're thrilled to hear that Max was able to answer all your questions and help you find the right coverage at a better value. Providing excellent service and helping our customers feel confident in their coverage choices is very important to us.
We truly appreciate you choosing Mile Auto and look forward to serving you. If you ever have any questions or need assistance in the future, don’t hesitate to reach out!
Thanks again for being part of the Mile Auto family!
— The Mile Auto Team
Non-existent customer service. Cancels insurance without warning or even letting you know.
My payment didn't go through for some reason and without any attempt to contact me or have a grace period or an email or anything they immediately canceled my insurance without telling me. There is no reliable way to get a hold of the company if there is any issues whatsoever.
2025年4月23日
自発的なレビュー
Mile Auto からの回答
Mr. Smith - Mile Auto has dozens of customer care staff members on duty M-F from 9am – 6pm in each US time zone. We do not cancel customers without notice, and in fact you were contacted via both email and snail mail. All customers who miss a payment are given a grace period by law after notice of cancellation for non-payment. We regret that you believe you had a bad experience with our pay-per-mile insurance. Tens of thousands of low-mileage customers appreciate our pay-per-mile insurance, customer care services and claims handling. We would be happy to discuss your particular situation if you would like to call us at 1-888-645-3001.
EVERY month they add some b.s
EVERY month they add some b.s. new charge. My base rate from February '25 to March '25 went from $29.00 to $50.00. Why? Scammers!! and I am dropping them this morning. I had no accidents or claims and yet I was also was given a new charge of $6.50! I ask what is this? the response: 'camera charge for your photo' LMAO.
2025年4月13日
自発的なレビュー
Mile Auto からの回答
Dear Tom, We appreciate your concerns, but as with all other sectors of the economy, the auto insurance industry has been forced to respond to inflation over the past several years. Auto parts and repair prices have gone up along with labor rates and the prices of replacement vehicles. As a result, insurers have had no choice but to increase prices. We understand that rate increases are unwelcome, but they are necessary in order for insurers to stand by their commitments to their customers. We are sorry to see you go, and wish you well as you seek new insurance coverage.
I called today & the First Lady I…
I called today & the First Lady I talked to was very rude & refused to let me speak with anyone else. I called back & Ilse was very kind patient caring & ALL the wonderful things that someone in customer service should be. She went above & beyond!! If I could she would be the only one I would like to deal with from now on. Thank you Ilse you are wonderful at your job
2025年3月27日
自発的なレビュー
Mile Auto からの回答
Hello Ashleigh, Thank you for sharing your feedback! We truly appreciate your kind words about Ilse and are happy to hear that she provided the excellent customer service we strive for. We’ll be sure to pass along your compliments to her. If you ever need assistance in the future, don’t hesitate to reach out, we’re here to help!
The CSR Ilse handled the entire…
The CSR Ilse handled the entire transaction in a most thorough, EFFICIENT, and professional manner. She was patient, polite, and kind!
2025年3月26日
自発的なレビュー
Mile Auto からの回答
Hi Jorge,
Thank you so much for sharing your kind words! We’re thrilled to hear that Ilse provided you with such a positive experience. We’re proud to have her on our team, and we’ll be sure to pass along your feedback to her.
We’re here to support you and ensure that your experience with us remains excellent. If you ever need anything in the future, don’t hesitate to reach out.
It’s a total joke
It’s a total joke! Received a quote. Tried buying it and gave them my drivers license and vin. Drivers license & Car are totally clean and they doubled my base price. Their explanation was well now it’s accurate! Run fast!!!!!
2025年3月20日
自発的なレビュー
Mile Auto からの回答
Hello Howard - Our goal is always to provide accurate and fair pricing based on the details provided. Once we obtain a driver's license and VIN, pursuant to regulatory filings we are required to run reports such as motor vehicle violations, credit and prior insurance coverage to develop a final rate. Those additional items control the final rates that are displayed. We're committed to offering transparent and competitive rates, and we encourage you to reach out if you have any further questions or concerns.
The customer service went so smoothly…
The customer service went so smoothly and she is very active in paying attention to my details not sign of madness often at when my name is difficult to pronounce she took it with me gently. I love the service in whole
2025年3月11日
自発的なレビュー
Mile Auto からの回答
Hello Harby, thank you so much for your kind words! We're thrilled to hear that you had such a smooth experience and that our team was able to pay attention to the details. We really appreciate your feedback, and we’ll continue working hard to provide excellent service. Your satisfaction means a lot to us!
great service
I had a quick and easy experience. Tammy J was incredibly kind and informative.
2025年3月5日
自発的なレビュー
Mile Auto からの回答
Thank you so much for your kind words! We're thrilled to hear that you had a quick and easy experience. Tammy J will be so happy to know she made a positive impact. We appreciate your feedback and look forward to serving you again soon!
Jose A
Jose A. Was super cool as a Representative . He assisted and handled my needs . Such great support I appreciate him.
2025年2月27日
自発的なレビュー
Mile Auto からの回答
Thank you for your kind words! We're thrilled to hear that Jose A. provided such great support and was able to assist with your needs. We’ll be sure to pass along your feedback to him. Your appreciation means a lot to us!
Heather
Heather , was in sales , but still took the time to help me with switching vehicles, she was super friendly and whatever she may have had going on with her life , she never let it come through her voice , she took the time to explain and give best suggestions for our situation, you could just see the smile and glow , thru her voice, because of her and other members of mile auto , is why we will be customers for a long time.. sincerely Pastor Carl and Brenda Tickle..
2025年2月21日
自発的なレビュー
Mile Auto からの回答
Thank you so much, Pastor Carl and Brenda, for sharing such a thoughtful review! We're so glad to hear that Heather went above and beyond to assist you with switching vehicles, and that her positive attitude made such a lasting impression. We truly appreciate your kind words and are thrilled to have earned your trust. We look forward to serving you for many years to come! Best wishes to you both!
Refuse to even consider claim
It's now been 8 months since I submitted my claim and still they haven't even considered it. They keep asking for materials they've been sent 10 times already. Delay delay delay. They are breaking the law and clearly just hoping I give up. Avoid at all costs.
2025年2月6日
自発的なレビュー
Mile Auto からの回答
Hi Josh – We appreciate your concern, and make every effort to efficiently and fairly handle all claims. We would like to review your claim but cannot find information under your name in our system. Please reach out with your details to customer.success@mileauto.com so that we may escalate this matter. Thank you.
The most transparent auto insurance company!
If there is something called transparency and if a business should be ethical, and your need is an auto insurance policy where your car runs limited number of miles per month, then look nowhere else for your perfect auto insurance policy and the best customer care service that never leaves you unsatisfied, it must be Miles Auto..... No second thoughts about it.
2025年2月6日
自発的なレビュー
Mile Auto からの回答
Hi David, thank you so much for your amazing review! We’re thrilled to hear that our transparency and customer care have made such a positive impact on your experience. At Mile Auto, we strive to offer the best solutions and service for our customers, and it’s great to know that we’ve earned your trust. We truly appreciate your feedback and look forward to continuing to serve you!
Currently Closed at 11:35am business hours
I would give them a 0 if it was available. Can’t get them on the phone to correct an issue on my policy!! They haven’t reported to the DMV that I even have insurance. I have sent them several emails.But, only receive the same information over and over again…. To send an email to customer care… That doesn’t care.. Stay away from unless you are looking for high fines! Want to get pulled over because they hadn’t put it in the system that you are insured… I will be turning this issue over to someone that can investigate my situation to see if maybe I can get a response…
2025年2月3日
自発的なレビュー
Mile Auto からの回答
Hi SDLT – Thank you for bringing this to our attention. We subscribe to an automated system used by most leading insurers to report coverage to regulators in each state. In addition to our regulator reporting system, we recommend that our customers always carry a copy of their proof of insurance in their vehicle. And, not being able to reach anyone in our US-based Customer Care team is likewise a mystery. You may always call us and text us at 1-888-654-3001. Our customer care lines are open between the hours of 9am & 6pm nationwide. If you would please reach out to customer.success@mileauto.com with your policy details, we will research this and get it taken care of promptly. Thank you.
Heather was amazing
Heather was amazing! She helped me right away. I had to call twice. She answered all my questions!
2025年1月23日
自発的なレビュー
Mile Auto からの回答
Hi Toyya, thank you for sharing your experience! We're so glad to hear that Heather was able to assist you promptly and answer all your questions. We’ll be sure to pass along your kind words to her. We truly appreciate your feedback and are here if you need anything else!
Max was the person who handled my quote…
Max was the person who handled my quote he was excellent,very knowledgeable,easy to talk to.all around nice guy,with all the right answers if everyone else who works there is as good as max you have a great team working for you.thank you max James Childers
2025年1月17日
自発的なレビュー
Mile Auto からの回答
Hi James, thank you so much for your kind words, James! We're thrilled to hear that Max provided such excellent service and was able to answer all your questions. We'll be sure to pass along your compliments to him. We’re proud to have such a great team, and we truly appreciate your feedback!
The gentleman that assisted me Jose was…
The gentleman that assisted me Jose was polite professional and diligent .
2025年1月16日
自発的なレビュー
Mile Auto からの回答
Hi Jennifer, thank you for sharing your experience! We’re so glad to hear that Jose provided you with polite, professional, and diligent service. We’ll be sure to pass along your kind words to him. We truly appreciate your feedback and are here if you need anything else!
I forgot to cancel my insurance on a…
I forgot to cancel my insurance on a truck I sold on 12/13/24 so I called customer service and explained my situation to her she explained to me that with a copy of bill of sale was all I needed to cancel truck. Thought occured to me to ask about substituting another vehicle and she explained to me that was better way than canceling policy on F150 and then starting from new with the Focus I was going to have insured. Worked out great. Thank you for your help.
2025年1月6日
自発的なレビュー
Mile Auto からの回答
Hi Charles, thank you for sharing your experience! We’re so glad to hear that our customer service team was able to assist you efficiently and help find the best solution for your situation. We appreciate you taking the time to provide feedback and are happy everything worked out for you. If you need any further assistance, don’t hesitate to reach out!
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